Warning Upgrading from 5 to 6 Wiped Out ALL Of Our Backups

This morning my wife asked if I would upgrade her Blackberry Tour 9630 OS. As usual I started the desktop manager for BB which was version 5.x. I did a complete backup of the device as usual and it put it in the usual folder with all our other backups.
The BB desktop manager said we had the latest OS of 5.0.0.7 which I knew was incorrect. Called Verizon support and she first had me upgrade the Desktop BB software to 6.x. She asked if I had backed up the device and I said yes. The software still said I had the latest version of the BB OS of 5.0.0.7 so the rep had me download an exe file. I ran it and it updated the OS to 5.0.0.9 which is correct.
I then said I wanted to do a restore of this mornings backup and low and behold the folder that holds our backups was totally empty. We searched everywhere for *.ipd files and only found shortcuts which were no longer valid because the target file was now gone. Verizon was at a loss so they got Blackberry support on the phone which proceeded to webex into my computer to find these missing files. They were at a loss and said I have a bad computer or virus which really set me off.
I work for a very large software company in tech support. The blackberry support person seemed fairly clueless even when she was on my machine. Bottom line is this. They refuse to admit they wiped out that backup folder this morning and blame it on the computer. So here I sit setting up this Tour like we are brand new customers. My wife (real estate agent) has lost all her contacts that were in the Tour but not on her outlook which is a lot. My wife lost all her settings. And per usual her spamfighting third party software was wiped out once again. This last thing is normal for Blackberry.
I won't buy another Blackberry. Not because of today but because they have been left behind. Today's incident is simply amazing. So if you're on a Vista 64 machine and you upgrade the BB desktop manager from 5.x to 6.x please be aware that you may lose all your device backups. We did and RIM had no clue what to do or say other than to blame the customer.

We should all learn a lesson from this post. We should make back ups of our back-ups. I know it takes extra time, but you are able to recover should something go wrong. Put your backups on a thumb drive or better yet make 2 copies of your backups
Omega Psi Phi Fraternity, INC.
7-OAA-05

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Upgrade to Iphoto 6 wiped out all albums

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This also happened to his itunes when he upgraded.
Is there something that can be done to recover these and/ or something to do in the future to avoid it for the next update when its available?
Thanks much,
Logan

Logan:
Welcome to the Apple Discussions. Does your client still have a copy of the previous library folder? If not then I don't think there's much he can do. They can try rebuilding the library and see if that will help but I don't think it will . The library database file has been damaged. Give it a try anyway. Here's how:
launch iPhoto with the Command+Option keys depressed and follow the instructions to rebuild the library. Select the first three option.
If they do have a copy of the previous library have them try the following:
1 - copy the current library to the Desktop
2 - copy the previous version library folder into the Pictures folder.
3 - download and run BatChmod on the iPhoto Library folder with the settings shown here, putting your administrator login name, long or short, in the owner and group sections. You can either type in the path to the folder or just drag the folder into that field.
4 - launch iPhoto and it should indicate that the library needs updating and proceed.
Do you Twango?
TIP: For insurance against the iPhoto database corruption that many users have experienced I recommend making a backup copy of the Library6.iPhoto database file and keep it current. If problems crop up where iPhoto suddenly can't see any photos or thinks there are no photos in the library, replacing the working Library6.iPhoto file with the backup will often get the library back. By keeping it current I mean backup after each import and/or any serious editing or work on books, slideshows, calendars, cards, etc. That insures that if a problem pops up and you do need to replace the database file, you'll retain all those efforts. It doesn't take long to make the backup and it's good insurance.
I've written an Automator workflow application (requires Tiger), iPhoto dB File Backup, that will copy the selected Library6.iPhoto file from your iPhoto Library folder to the Pictures folder, replacing any previous version of it. You can download it at Toad's Cellar. Be sure to read the Read Me pdf file.

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If you update via iTunes and synced media like apps and music are not in your iTunes library they will be lost.
You can always redownload iTunes purchases by:
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have verizon iphone 3g; recent upgrade of operating system. suddenly calendar has wiped out all entries and am unable to add new ones.

Please define "tried to add the Image"?
OS Installer Packages do not point to "images". They point to the complete set of source files including the directory structure from the media.
Is there a specific reason you are using OS Installer packages though? In general, there is no reason to use them anymore (unless you are actually still deploying XP).
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You need to find and delete (move to the Trash) the offline mail cache (.offline cache.) It's a hidden folder (files and folders with a preceding dot are hidden) inside the Mail folder (inside IMAP) in your user library. Since it's hidden, in order to see it run the following command in Terminal in Applications>Utilities. Hit return/enter once you have pasted in the command.
defaults write com.apple.finder AppleShowAllFiles -bool true ; killall Finder
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brandon43 wrote:
Can I upgrade my OS without clearing out all programs such as Adobe Creative Suite, Office, etc as well as all files that I do not want to lose because many of the programs were free and do not have portable storage drive?
You can upgrade the OS without clearing out your programs or files, however that's no guaranty that those programs will continue to work in the new OS.
And if you plan to jump over operating systems, like going from 10.4 to 10.6 or 10.5 to 10.7 that that will require wiping the drive of all programs and installing the new OS fresh.
So perhaps you better start by telling us some details about your present hardware specifications, your computer model (like MacBook Pro 3,1) your OS X version, your RAM amount, your hard drive size, software you absolutely need, others that you can perhaps do without, and what and where you want to go etc. Also if you want to spend money and how much.
You can find out about your machine by Apple Menu>About this Mac>More information.
Your question is rather lacking on details, and people don't update their signatures so we can't go by that.

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Not helpful. I've been using TimeMachineEditor for years without any problem whatsoever.
It's true, though... it sounds like something went wrong with Time Machine somewhere, and that's one possibility. Having used it for years without a problem does not mean that trend will continue. There was just an update to that software one week ago, adding Mountain Lion compatibility. Something could have been wrong with the update if you installed it, and if you didn't, you were using it with Mountain Lion without it being compatible.
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See Empty/corrupt library after upgrade/crash.
tt2

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I opened Word 2004 for Mac (Version 11.2) on my G4 15" Powerbook this morning and discovered that it had reverted to its factory install settings and wiped out all my preferences, toolbar customizations, and (many, many) customized keyboard commands.
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Hi, Turtlewiz. Always remember, each time Word kicks you in the teeth, that it's not a bug, it's a feature! Word may temporarily have forgotten that it knows what you want much better than you do, and allowed you to choose some settings and create some customizations yourself. Now that Word has regained its senses, all that silliness is over and you're back at its mercy again. In other words, the situation is normal, as most Word users can attest.
The remedy is to use a different word processor — one that lets you be in charge, instead of dictating the terms of your capitulation at the most inopportune of times.

My phone said I needed to update my settings. when I did it wiped out all my contacts and photos. Help!!!

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restore from backup http://support.apple.com/kb/HT1766

My PC recently crashed and wiped out all my info including my music..

My PC recently crashed and wiped out all my info including my music, i still have it all on my ipod. is there anyway possible i can restore the songs on my ipod back into my computer eventhough my itunes library is empty? i read something about turning my ipod into a disk drive.. someone please help me!!

DO NOT attach & sync your full iPod to an empty iTunes!!!
These links will give you several methods of recovering whatever songs remain on your iPod; some free, some third-party software, some more comprehensive for restoring Playlists, Ratings, Play Counts, etc. Read them and their associated links before deciding on a strategy that works for you. There are many various third-party software programs that will offer a more robust process, or an easier GUI. Do a Google search for them if the links below leave you wanting…
Don King Resurrected: Deleted files from hard drive (free user steps – music recovery only)
MacMuse: Computer Crashed (free user steps – music recovery only)
Copying music from iPod to computer (a primer on various methods and software)
Copying Songs from Your iPod to a Mac or PC (resource for 3rd party software)
iPodRip Software
PodUtil Software
YamiPod Software (Free: Mac & Windows)
PodPlus Software (Windows)
TuneJack Software (Windows)
Senuti (Mac OS X v10.3 or higher Recovery Utility)
XPlay (Windows software For Music Recovery &/or Cross-Platform Functionality)
XPlay Photo Browser (For recovering Photos)
Extremely Simple & Free Method: (just to recover the song files – may not work on a Mac)
1 - Open iTunes
2 - Edit=>Preferences=>’Advanced/General’ tab
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2b --- Select ‘Keep iTunes Music folder organized’: checked
2c --- Click OK to store changes
3 - Attach your iPod to the PC and hold down the ‘Shift+Ctrl’ keys until the iPod is fully recognized (this will defeat the auto-sync process)
4 - If you get a dialog box to link the Library, decline this option
5 - Within iTunes: Edit=>Preferences=>’iPod’ tab: switch iPod to manual transfer – click ‘OK’
6 – Eject iPod
7 – Close iTunes, then reopen iTunes and attach the iPod (it’s in manual sync now)
8 – File=>Add Folder
9 - Browse to and open ‘My Computer’ (click on the ‘+’) and select the iPod
10 - Click OK
-- The music files should start to transfer back into iTunes with its correct information
–-- This will take some time depending on your PC’s speed and the amount of songs on the iPod
No Playlists, or Ratings, Last Played, & Play Count attributes will be transferred from the iPod to iTunes using this method.
If you have problems with seeing the iPod within 'My Computer', try again switching your update method to 'manual', detach the iPod, then reconnect the iPod to the PC.
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You need at least two full sets of your music, not including what is on the iPod:
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-- One full set on an separate external backup medium (CD/DVD/ExHD/other)
-- One (full or partial) set on the iPod
Music files on just the iPod and only one other medium is not considered having any backup.
If you cannot store your complete music files on the computer’s internal HD, then create and maintain at least two external sets (any multiple combinations of ExHDs, DVDs, CDs).
Backup both the music files and the Library database file (iTunes Library.itl). What are the iTunes Library files?
Here is a post on developing a thorough backup strategy:
http://discussions.apple.com/message.jspa?messageID=1822938#1822938

Warning Upgrading from 5 to 6 Wiped Out ALL Of Our Backups

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