Warranty Claims in CRM

Hi,
I would like to know more about Warranty Claim Processing in the Service scenario.
Any examples would be highly appreciated.
Sincerely,
Om.

Check the below link:
http://help.sap.com/saphelp_crm60/helpdata/en/00/79bee2c5b8ad43983dba4e5a92e600/frameset.htm
Best Regards,
Vishant Jain

Similar Messages

CRM Warranty Claims data extraction to SAP BI 7.0

Hi,
We have a reporting requirement in SAP BI 7.0 for CRM Warranty Claims. We have to extract the warranty claim information to SAP BI from SAP CRM, but were unable to find a standard business content datasource for the same.
The warranty claim in CRM is configured as a follow up document of CRM service calls, and we use the standard extractors 0CRM_SRV_PROCESS_H and 0CRM_SRV_PROCESS_I for extracting service calls header and item data separately to BI.
In order to extract the warranty claim information, we created two custom datasources as copies of 0CRM_SRV_PROCESS_H and 0CRM_SRV_PROCESS_I in BWA1, and changed the selection condition for OBJECT_TYPE to 'BUS2000255' for the header data and to 'BUS2000191' for item data. These custom datasources were unable to extract any data for these selection parameters, and is returning 0 records.
Please let us know whether we have followed the right approach, or is there is any additional change that needs to be made for extraction of warranty claim information. We also searched for any OSS note similar to 669436, extraction of CRM activities, but couldn't find one. Or is it required to build completely new generic datasources for extraction of CRM warranty claims data.
Thanks and Regards,
Vijay.

hi,
if your extractor fetching data in rsa3 then it should fetch data in bi at infopackage level.
the best thing is raise a oss note to sap they should be able to give you solution some it happens that the standard extractor will hit some relevant tables or may be some switches needs to be turned off by functional people.
Thanks
krishna.y

Ouery on Vendor Warranty- Warranty Claim Management

Hello Al,
We have CRM as our front end system and ECC as the backend system where the billing happens. We need to implement Vendor Warranty Claim Management
I have gone through the below SAP Help document however have the following queries
https://help.sap.com/saphelp_crm60/helpdata/en/46/dd88d8292512bee10000000a1553f7/content.htm
1) How can the same object(reference object) have both customer and vendor related warranties?
2) As per the SAP help document As soon as there is an agreement between the vendor and your company about the reimbursement, you use an action to automatically generate a debit memo subitem for the warranty claim item
Hence does the Warranty Claim document create a debit memo request in SAP ECC? where the vendor can be billed?
Please advice.
Kind Regards
Atul

Hi Atul,
Below are answers.
1) Do we need to create service confirmation? we plan to create the outgoing warranty claim document from the service order?
The standard way is to create service order ->Confirmation-> claim. I am not sure whether your requirement can be fulfilled.
2) Can you please paste screen shots with regards to maintaining customer and vendor warranties at the object level
I can't do this as my project assignment has changed and no access to that system. However, you can check at the assignment block 'Warranties' in the object over view page. Insert (add)
3) Do we need to map the vendor as the customer in SAP ECC since once the warranty claim document triggers the debit memo request the same would have to be billed
I am Not sure.
4) How does the vendor get determined automatically in the outgoing warranty claim document or the same needs to be entered manually?, as per the video below post creation of the service confirmation when the outbound warranty claim document is created the vendor appears automatically
For this to happen, you have to create Warranty check profile and assign this profile to claim document. The path is: Transactions->settings for service profile->define profile for warranty check.
Rgds
Hari

Creation of notification from warranty claim (wty tcode)

Dear all ,
i have the requirement , where in notification (say service notification) to be created from warranty claim document i.e.., created in wty transaction code.
i captured all the data in warranty claim like equipment , customer , sales area , material and also entered relevant notification type i.e.,S3 , but still when i click on Create notification icon in the waranty claim document, system is unable to create notification with out any error or warning messages .
in the actions i assigned T205 (which is used to create quality or service notification) and i checked and saved the document , but still system is not generating the notification.
whether i missed any configuration or any thing to do at the time of creating the warranty claim .... please suggest.
awaiting for your quick response.

[Duplicate thread|creation of notification from warranty claim (wty tcode);
This one being locked

Warranty claim for B8000-H in Malaysia

Recently bought a Lenovo B8000-H and happy with it, until i plug in a sim card & found the system shows invalid IMEI in the system & it just wont connect to 3G internet, so i send it for the warranty claim.
But after a month of waiting there is still no fix for my unit! Called the service center that i send my unit, the reply is "waitng for parts"!
Hey Lenovo, what should i do?
SR no: 250173
Country: Malaysia

cool, after 1 month+ of waiting, finally the parts have arrived.
send in @ 16th April 2014
inform unit ready @ 21th May 2014

Dealer Warranty claims Open items

Hi All,
My client in 4.6 has written a custom process to deal with "Dealer Warranty claims". Currently the custom process will clear multiple open items in a customers account (debits and credits) and create one open item (Post with Clearing). If there is a balance due to the dealer, etc, they have the ability to create and clear a portion of the single open item with a payment and create a residual item that is blocked until the next pass of the custom process.
I am looking for information as to how current clients handle processing of "Warranty claims by dealers". How would clients handle thousands of invoices?
Looking forwad for all your answers.
Regards,
Satya

Thank you all for your responses.
I understand that the standard process of FSCM does not provide this. We are thinking of customizing it anyway. Now we have to decide if the customization is client As-Is process in New system or FSCM customization.
I want to know if the following customization is possible in FSCM and it's complexity -
1. AR pushes open items to FSCM Collections mgt
2. In FSCM, in Worlist under Payments tab, I can add new column "New Payment amount" which allows user to modify/adjust the actual payment
3. With enhancement, this modified amount in the Worlist should be posted back to AR as open item and remaining amount as residual item.
4. The open item will be automatically picked by F110.
For better understanding, example - if the open item sent from AR to FSCM is $100. In the "New Payment amount" column, I will enter $40 (client wants to pay only $40 to dealer for warranty). Then this $40 should be posted back as an open item in AR with $60 residual amount with blocked status.
Does this scenario work? A lot of customization and enhancement is required though, but just want to know if it works in FSCM and it's complexity of work?
I really appreciate your time and help on this. I need all your expertise in this area.
Regards,
Satya

Integration of service processing with warranty claims node not appearing

Dear experts,
Plant Maintenance and Customer Service => Maintenance and Service Processing => Integration of Service Processing with Warranty Claims
Integration of service processing with warranty claims node not appearing in SPRO.We are using ECC 6.0.How should we get this node?
regards,
ashraf

Hi,
It will not be in core solution. As far as I know you need Aerospace & Defence solution (DIMP) for this functionality.
-Paul

Adding new column to item overview tab of warranty claim

Hi all,
I need to add an additional column to the item overview tab of the warranty claim.( transaction WTY ).
If anyone has done this before then please send the details as to where and how this needs to be added.If added what are the necessary tables which needs to be updated.Is there any BADi or user exit to change and update this data .. ?If not how can this be done .. ?Is this a feasible requirement.. ?Please let me know soon.
Cheers
Nishanth

Hi Neelima,
Please investigate the use of customer fields for meeting this requirement.
Regards
Azad

Credit notes from Warranty Claims - COPA documents generation

We are using warranty claim procesing component under Customer Service Module ( Tcode - OWTY) . Though we are able to post accounting documents , Costing based COPA documents are not getting generated though we were able to generate account based COPA documents. We have ensured the following
1) The General Ledger Account used in the Revenue Account determination is defined as a Revenue cost element
2) The condition types have been mapped to Value fields
3) The default profitablity segment derivation has been selected
4) In the Warranty claim type , COPA PA transfer structure has been assined.

http://www.dolphin-corp.com/pdfs/products/APS.pdf
Regards.
Edited by: Sravan Prakash.V on Jan 18, 2008 10:48 AM

Need to trigger workflow based on change to one field in Warranty Claim

Hi All,
I have defined a workflow for the Warranty Claim system with triggering event as CHANGE in BO BUS2222. The workflow is triggerred and everything goes on smoothly. The only thing I need to address is this workflow should be triggerred ONLY when one particular field(CLERK) of the Warranty is changed. I have tried using the field restrictions in transaction SWEC for the Change Object but that doesnt seem to work and my workflow is triggerred on any change I make to the Warranty. Any pointers regarding this issue?
Regards,
Karthik

You will have to fetch the value based on your objectkey. I don't know what is your object key.
Declare: OBJTYPE like OBJTYPE
OBJKEY LIKE SWEINSTCOU-OBJKEY
EVENT   LIKE   SWETYPECOU-EVENT
RECTYPE LIKE SWETYPECOU-RECTYPE in the import parameter of your func module.
EVENT_CONTAINER    like SWCONT       in tables of func module.
In source code do these declarations apart from your other declarations which is required DATA: lv_object_key LIKE sww_contob-objkey ,
        lv_event       like SWETYPECOU-EVENT,
        lv_objtype     like SWETYPECOU-OBJTYPE,
Now say for an example your object key is sales order and you want only those orders for which order type is OR (standard sales order).
Then you can fetch the order type from any of the sales table and check if it is OR or not. Here your input will be lv_object_key.
eg: select order type from vbap where sales order =l v_object_key. Some logic like this.
If it is not OR then raise an error.
In this case when the required condtion is not satisfied the workflow won't be triggered.
Get back to me if you are facing problems
Thanks and Regards,
Shweta Verma

Number Range for Warranty Claims

Dear Experts,
I am trying to work out with SAP warranty claim processing, I dont have any idea of warranty claim processing provided in SAP, I have gone through the SAP library and Best Practices, and trying to go through.
But I strucked up @ the initial stage itself. I have assigned my username through the T Code WTY_UPROF, then trying to create a warranty claim through T Code WTY.
I have mentioned the warranty claim type as precediting then clicked on create warranty claim. system is giving a message : "For object WTY_CLAIM , number range interval does not exist".
Then I tried entering an external number WTY1 then clicked on create, this time system giving another message " Number WTY1 lies outside number range validity area"
When I go through the help of the system message it is as follows:
*"For object WTY_CLAIM, number range interval does not exist
Message no. NR751
Diagnosis
The database table NRIV has the delivery class 'C', i.e. the SAP default settings are only in client 000.
Procedure
Create the missing number range interval in customizing.
Transaction code:"*
System is not even giving the T code for proceeding further.
I have checked in SPRO for warranty claims number range, but couldn't find it out.
Please help me in this regard.
Where should I make the settings?? And What all other settings to be done for Warranty Claim Processing, creating, processing and Completing.
Please give me in detail information if possible.
If anybody has the document also please forward it to me
Thanks in advance,
Regards,
B. Praveen.

Dear Keshav,
Thanks, I found that and went to Number Ranges, but system still giving error message to maintain the number range.
"System error during group maintenance".
When I click on help of the error message it is as follows
System error during group maintenance
Message no. NR899
Diagnosis
The system has identified an inconsistency in the tables for number range maintenance.
System Response
Program termination.
Procedure
In most cases, you can overcome this by executing the report RSSNR0T1 (Consistency check and repair of number range intervals). This report lists the inconsistencies and eliminates them (with F11 = "Confirm").
Why this message is coming?? and what is the solution for that?? Is there any config missing for that??
Please help me out.
Thanks and Regards,

Vendor Debiting from Warranty claim processing module to SAP AP

Hi
We are having a process of debiting vendors for all the failed parts under warranty module. Since in SAP Warranty claim processing module, vendor debits are done claim by claim, is there any way where we can cumulate all the claims of a particular vendor and do vendor debiting at summarised level in SAP AP. Request your insight knowledge in this respect.
Thanks

Dear SANTOSH KUMAR,
This feature is added newly in ECC 6.0, this is specially useful in Customer Service environment.
Basic concept of Warrant claim processing is, we have manufactured or leased or sold an equipment to a customer and offer the service to customer also we provide warranty to the customer on that equipment for certain period with certain conditions.
In this case we maintain the equipment warranty and process the warranty as and when required, ex: customer has got a problem in the equipment and that cover warranty, then the service provider raises a warranty claim, the supplier or original manufacturer processes the warranty claim and issues a credit note to the customer or replaces a new part.
This also involves sales and distribution module to some extent.
Hope this info clarifies your doubt.
Regards,
Praveen.

How to capture warranty information in CRM

Dear all,
How can we enter product warranty information in CRM system. We don't have equipment master data in ECC.
we need to enter warranty information in CRM and we need to link it with the relevant Product in the ECC system.
we want system to show / determine this warranty information at the time of service order or complaint creation.
when creating subsequent Return Order or Credit memo in ECC we need to capture this warranty information for the Reporting purpose.
What is the standard SAP solution for this requirement, and what configuration need to be done to achieve this.
Please educate me in the above scenario. Your help and suggestions will be highly appreciated.
Best regards
Raghu ram

Hi,
This can not be done using script logic.
This can also not be done using stored procedure, as this data is not stored in the <<Appset>> DB database table.
You can only get these information, in the data Audit logs, if it is enabled (will slow down the performance abruptly).
And, these data audit logs are not in <<Appset>> DB database, its in <<AppsetExtra>> DB database.
But this is logged only after the data is sent. So it is upto you to create a stored procedure to get these values and utilize it accordingly.
Or you can create a custom stored procedure to be invoked directly from excel when they are sending the data. The disadvantage here is, the procedure will be called only if the data is sent from that particular sheet.
Hope this helps.
Karthik AJ

To adjust third party adjustment center update in the warranty claim (WTY)

Hi Gurus !!
Our business is a tire wholeseller and retailers and when they get customer's warranty claim they send to adjustment centers to check weather it is covered by manufactures warranty or not. Business wants to see that update of the adjustment center(from JDE system) in the warranty claim (WTY) in the SAP.
How it should be done ?
I suppose we have to create a new interface and it should be done at the item level ? (because one warranty claim document can have number of warranty claims for different product)
And is their any specific field that allows that update or we have to come up with new?
Please HELP !! Any help will be really appreciated
Best Regards,
Bhartu

hi,
http://help.sap.com/saphelp_dbm700/helpdata/en/51/b2c77ec1dc40069170a888e6842764/frameset.htm
kapil

Actions in Warranty Claim

Hi,
In creation of Warranty Claim using T Code WTY, we have Action A200 (Check Warranty (All)). If I trigger this action manually and if the Equipment is Out Of Warranty, I want the system to throw Error for a particular Warranty Type.
How do I configure this ?
Thanks.
Raj

Please use the VSR checks configuration. The FI guys use these often and they know how to do it.
Bala

Warranty Claims in CRM

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