Warranty clarification required

Hi,
I am based in the UK and purchased an Apple iPad3 new back in March this year. Recently I noticed my iPad was not charging and did some basic swap tests with a friends AC adapter unit. The AC adapter is faulty so I contacted the retailer (Comet) who explained I have to contact Apple directly.
My Apple service advisor agreed that the AC adapter was faulty and checked my Serial number to make sure that my iPad was still under warranty. Everything was in order so he said, "OK, this is how it works - we send you a new adapter, when it is received you will also have a returns label, send us the faulty part back using the returns label. We have to take a credit card number however in case we do not receive the faulty item back. If this happens we will charge your credit card for the replacement". .... I thought, Fair enough !
Today I received an e-mail from Apple support telling me that my credit card had been charged for the item and there was no need to return the faulty part !
I contacted Apple support as I thought there must be a mistake. Initially the advisor I spoke to seemed to have the same understanding of the situation and verbally agreed that the first advisor had advised me correctly. He then put me on hold to discuss this with a senior colleague then returned to informed me that Unfortunately, the Warranty does not cover the AC adapter.
I obviously expressed my complete dissatisfaction at this as my iPad is still clearly under Warranty.
I have not been able to find any written confirmation of this and would like to know if the information I have been given is correct or not. If it is correct and is supported by the EU Consumer rights directive then so be it.
Can anyone help please.
Many thanks

Your first mistake in this process was listening to Comet, they were 100% wrong in telling you to contact Apple to get a replacement, that is NOT how your consumer rights operate in the UK.
Comet are the company you bought the iPad from and it is they who you have a contract of sale with.
Under the UK Sale of Goods Act 1979, it is Comet who MUST resolve your issue NOT the manufacturer.
You are not claiming for a replacement or repair under warranty, you are asking for a replacement or repair under your statuatory sale of goods rights which override any manufacturers warranty.
Comet should have dealt with the issue and not pased you to Apple, that is not how it works and is contrary to UK law. Comet are breaking the law if they refuse to deal with your issues and try to pass you to the manufacturer.
Read more about your rights here:
http://www.which.co.uk/consumer-rights/sale-of-goods/understanding-the-sale-of-g oods-act/your-rights/
You should also know that the sale of goods act covers your for up to 6 years, meaning you can claim from the retailer (not the manufacturer) for faulty goods if it is resonable to expect them to last longer. As an example, if you buy an expensive TV from a quality manufacturer, it is reasonable to expect it to last for up to 5 years, so if it fails due to a manufacturing fault / design in that period you can claim from the company that you bought it from.
This is also a good website you can use to point out to a shop / reatailer what they MUST do:
http://www.oft.gov.uk/business-advice/treating-customers-fairly/sogahome/sogaexp lained
Specifically it says:
"Your responsibilities for the goods you sell
You are responsible for the goods you sell and if a customer returns an item they purchased from you that is faulty (it does not conform to contract) because it
does not match the description
is not of satisfactory quality
is not fit for purpose .
you (not the manufacturer or supplier) are legally obliged to resolve the matter with the customer at any time for up to six years from the date of purchase, or in Scotland for up to five years from the discovery of the problem.
Any refund, repair or replacement you arrange with your customer relating to faulty goods must not cause them too much inconvenience and you will have to pay for other costs, for example, collection or delivery.
If you disagree with a customer's claim, you can ask if they are willing for you to send the item to a third party or the manufacturer for inspection. If the customer agrees you can do this, it is important to remember that the goods must not be damaged during this process.
Customers' rights remain the same whether the retailer is acting as an agent or principal."

Similar Messages

Clarification required on the Sales area data information.

Hi Master's,
As per the standard taxation practice,Tax determination depends upon the Tax liability of a Shipt to Party.
But in a Customer master The Tax classification is maintained in the SALES AREA DATA-BILLING TAB,To my understanding
the Billing Tab data comes from Sold to party.If so how does Billing tab convey the Tax liability of Ship to party.
I am Confused,please let me know in terms of Customer master and Partner types:
1) Which Tabs under the sales data i.e Shipping Billing...come from which Partner.i.e like Sold to party.
(Clarification required on the Sales area data information coming from which Partner functions).
Please suggest,
Thanks
Gajender

Hi
As per the standard taxation practice,Tax determination depends upon the Tax liability of a Shipt to Party.
But in a Customer master The Tax classification is maintained in the SALES AREA DATA-BILLING TAB,To my understanding
the Billing Tab data comes from Sold to party.If so how does Billing tab convey the Tax liability of Ship to party.
I am Confused,please let me know in terms of Customer master and Partner types:
1) Which Tabs under the sales data i.e Shipping Billing...come from which Partner.i.e like Sold to party.
(Clarification required on the Sales area data information coming from which Partner functions).
There is no need of any confusion here
All the tabs and data or fields pertains sold to party only
If for a sold to party say 1001 if he himself is going to be SH and PY and BP then there is no confusion
If for a sold to party say 1001 the ship to party is 1002 and PY is 1003 and bill to party is himself that is 1001
This is what mentioned or assigned in the partner functions of CMR of 1001 in the sales area data
This means there are another CMR lies in the name of 1002 and 1003
Whenever an order comes for 1001 as Sold to party for tax classifications the ship to paty 1002's master record is accessed by the system
System accesses another record for a particular detail (tax details)
Similarly for this customer 1001's order for payment terms 1003's CMR is accessed by the system
System accesses another record for a particular detail ( for terms of payment)
There is no need for any confusion and if you run this in the system with different data you will understand it much better
Regards
Raja

Excise point of view Clarification required

HI
Once we delivered the goods to the Customer , some of the material are damaged in transporation
I received the Customer compliant but we didn't take the return back those materials , just we are sending material with free of cost
what sales document type i need to use ( SD or NL)
is it required to Pay the Excise Duites & VATor CST because net value is ZERO but the goods are moving from plant(esciseable plant) to customer location
and also Same as Sample we are sending to the customer
please clarify my doubts in Excise point of vioew

clarify my doubts in Excise point of vioew
Whatever be the scenario, if any excisable material goes out of a manufacturing plant, the manufacturer is suppose to pay duty to the extent of quantity being sent. This is excise law. The same case for tax also.
In fact, in excise, if you show the proof of taking back the goods to parent plant as rejections, then you can take the credit of duty paid.
In SAP, you can consider any document type and depending upon the requirement, you can customize it.
G. Lakshmipathi

Clarification required in File to DB scenario

Hi all,
I have a requirement to insert flat file records to a Oracle database.
Few fields in the database are of type nchar/nvarchar.Is there any special transformation required in PI for these fields, as my records are not getting inserted into DB when i pass a char value for these.If i pass numbers for the same,the records are getting inserted.As of now the datatype of these fields in PI is string.
Please guide me on this.
Thanks,
Sowmya

Hi,
I think data type should be same in DB & PI, meanwhile valiables sequence in PI should be same as DB sequence names.
Find below link for more help on configuration
/people/sap.user72/blog/2005/06/01/file-to-jdbc-adapter-using-sap-xi-30

Clarification required in Script Logic

Hi All,
I had written a Script logic which copies the data from one dimension member of entity to another entity.
The script that we used is pasted here for reference:
"//Logic for Revenue Transfer for one account to account
*XDIM_MEMBERSET CATEGORY = BUDGET
*XDIM_MEMBERSET P_ACCT = REV000003, REV000007, REV000008
*XDIM_MEMBERSET P_ACTIVITY = P_ACTIVITY_NONE
*XDIM_MEMBERSET P_DATASRC = U
*XDIM_MEMBERSET ENTITY = U_RCL_INP, U_MFG_INP, U_FSI_INP, U_ECS_INP, U_KS_INP, U_INDIA_INP, U_BIZP_INP, U_SI_INP
*XDIM_MEMBERSET INTCO = I_U_RCL, I_U_MFG, I_U_FSI, I_U_ECS, I_U_KS, I_U_INDIA, I_U_BIZP, I_U_SI
//Revenue Transfer from P_ACCT REV000003 to P_ACCT REV000004
*WHEN P_ACCT
*IS "REV000003"
*REC(FACTOR=1,P_ACCT=REV000004 ,INTCO=ENTITY.INTCO,ENTITY=INTCO.ENTITY)
//Revenue Transfer from P_ACCT REV000007 to P_ACCT REV000012
*IS "REV000007"
*REC(FACTOR=1,P_ACCT=REV000012 ,INTCO=ENTITY.INTCO,ENTITY=INTCO.ENTITY)
//Revenue Transfer from P_ACCT REV000008 to P_ACCT REV000009
*IS "REV000008"
*REC(FACTOR=1,P_ACCT=REV000009 ,INTCO=ENTITY.INTCO,ENTITY=INTCO.ENTITY)
*ENDWHEN"
The above script logic is not working if the user doesnt have access to the other entity to which data is copied into.
However, as per our business requirement, we need to restrict the access to the users to thier respective entites.
Hence, i would be glad to know, How can I overcome this limitation, or, how can I bypass the authorization through script logic??
Let me know incase you require any further information about the issue.
Thanks in Advance
Regards,
Chandra

Hi Nilanjan,
As Anurodh said, The command *IGNORE_SECURITY is not recognised in the BPC NW. I tried, but is not validated.
Anurodh,
Thanks for the link. Seems it is helpful.
Regards,
Chandra

Clarification required regarding Destinations

Hi Experts,
I have a doubt regarding the security of destinations for WSIL, WSDL and RFC.
Whenever we create the destinations for WSIL, WSDL and RFC, in the security part we select the "User ID / Password" mechanism and enter the user ID and password (Administrator in case of SAP WebAS and for ECC <superadmin> ID)
Can we use a different ID for both these systems while creating the Logical Destinations?
If Yes, please let me know the minimum Authorizations required for the User ID and the steps.
Regards,
Poojith MV

Wrong forum!
>Can we use a different ID for both these systems while creating the Logical Destinations?
Yes.
BR, Siarhei

Clarification required on EP level Authorization in comparision with R/3

Hi All,
I want to be clear with the concept of authorizations in EP compare with R/3.
The following the sample concept which we need it, is it possible in EP! Any suggestions or ideas will be apprecialted.
Requirement:
If one R/3 user ID is required for all EP Users How are we going to control the authorizations at EP Level? (For example one EP User is required only MIGO another EP user is required MIGO& ME21N)
If I want to restrict some functions of MIGO to some EP Users how is it possible?( like only goods receipt for one EP User goods issue for another EP User). Is it at EP level or R/3 Level?
How do I hide the unwanted fields at the EP User level Transactions? (In MIGO if I want to hide all the not required fields is it possible)
How is it commercially benefit to client? ( If I have the 10 C&F Locations how is it commercially viable to go for EP)
Thanks & Regards,
Sireesha.B

Hi Sireesha
Requirement:
If one R/3 user ID is required for all EP Users How are we going to control the authorizations at EP Level? (For example one EP User is required only MIGO another EP user is required MIGO& ME21N)
-> Not possible becoz u map two portal user to one R3 User, since Authorization check is perform at R3 level so both portal user have same authorization for transaction code which R3 user have. U only restrict to view the iview for tranasaction. means u may create two different role for two portal user one role contain MIGO iview and other contain MIGO& ME21N
If I want to restrict some functions of MIGO to some EP Users how is it possible?( like only goods receipt for one EP User goods issue for another EP User). Is it at EP level or R/3 Level?
-> same as above authorization check is perform according to R3 User rights which u mapped to portal user.
How do I hide the unwanted fields at the EP User level Transactions? (In MIGO if I want to hide all the not required fields is it possible)
-> If u use tranasaction iview than it's not possible.
How is it commercially benefit to client? ( If I have the 10 C&F Locations how is it commercially viable to go for EP)
-> I can't understand ur question can u clerify it.
conclusion: -> u need to map one portal user to only one R3 user so authorization is done according to R3 user rights.
regards,
kaushal

HCM Process and Forms - Clarification required reg BADI QISR1.

Hi all,
I want to have some extra validations done on some of the fields of my HCM Process Adobe form. For this, I created a new implementation for the BADI QISR1 with filter value as my Custom Scenario and implemented the method INT_SERVICE_REQUEST_CHECK. Validation is working now, but, it's not updating any data to the back end after I submit. When I checked, I found that SAP has written the whole logic to update the data to the Infotypes in another Implementation of the same BADI,which was like the Default implementation. But, that implementation is not getting triggerred now, as I have a new one now.
Do I have to copy the whole update logic to this Implementation now? Or is there any other setting for this?
Kindly help me.
Regards!
Mahesh

Not sure I follow you here, but here's some basics.
For any backend updates to infotypes, you should use the standard services SAP_PA, SAP_PT and SAP_PD (if on EhP4).
In some case, this won't work. So you have two choices:
(1) write and advanced generic service to handle this (difficult and no examples from SAP)
(2) write custom code triggered in workflow to do this (such as a custom function module) to handle your updates (past EhP2, you have to use the same classes as the decoupled framework uses....not the good ol' "infotype operations" standard FM).
Now, as for validations, you can handle those separately. In fact, talk about timely! (haha) I just posted a blog on this just now. =)
/people/christopher.solomon/blog/2009/06/22/hcm-processes-forms-required-fields-arent-what-they-use-to-be

Data source | Clarification Required

hi,
I have created a report in CR designer using oracle as datasource.
Now i need to add other datasource like text files or excel or xml.
I can able to create report using it in CR designer.
When i launch it in CR viewer it was throwing unexpected DB connector error.I am using CR4E
Is there any way to use additional datasources?

Crystal Report for Eclipse, is a pure java product which requires you to use a java database driver. I don't know if we have a list of which drivers are java based, but many aren't.

Show ip cef switching statistic output - some clarifications required

Good morning, everyone!
I need some clarifications regarding ouput of show ip cef switching statistic on Catalyst 6k and some entries apply to other platforms as well. Consider output:
#show ip cef switching statistics
       Reason                          Drop       Punt Punt2Host
RP LES No route                      179269          0      12866
RP LES Packet destined for us             0 153061543          2
RP LES No adjacency                12460594          0          0
RP LES Incomplete adjacency           10400          0          0
RP LES Unresolved route                1476          0          0
RP LES Bad checksum                      17          0          0
RP LES TTL expired                        0          0   24725338
RP LES IP options set                     0          0          3
RP LES Fragmentation failed, DF 1757274333          0     481160
RP LES Features                         975          0       5278
RP LES IP redirects                       0          0          7
RP LES Unknown input if                 192          0          0
RP LES Neighbor resolution req     32540982       7290          0
RP LES Total                     1802468238 153068833   25224654
All    Total                     1802468238 153068833   25224654
Questions are:
1) What the difference between rows
RP LES No adjacency
RP LES Incomplete adjacency
RP LES Neighbor resolution req
2) What the difference between rows
RP LES No route
RP LES Unresolved route
3) What does mean collum name - Punt2Host?
I will higly aprecciate your answers! Thnx in advance.

So far I partially have found answer on first question.
RP LES Neighbor resolution req - here counted packets that have no adjacency and they are punted to arp request to send.
RP LES No adjacency - after ARP request sent throttling adjacency is installed for this destination for 2 seconds and all subsequent packets get drop. Those packets are counted here.
RP LES Incomplete adjacency - here packets counted which matches to incomplete adjacencies. Which are stays in adjacency table marked incomplete - as i understand it can happen after arp entry aged out. But those adjacencies must be deleted as well, but as i can see in my environment some of them stays for a while, i am a bit confused here.

Exposing RFC as OData Model - Architectual Clarification Required

We are doing a POC were the user credentials were Input for the function module which returns the user role. Based on the role the mobile app greets the user as worker or administrator. This is achieved by an RFC whose input parameters are USER ID and Password and response is the user role. Please advice us how this model can be converted into Odata for the SAPUI5 consumption. As I understand that the sensitive user password details can’t be processed in the get method It has to go through post method. Please advice me how to proceed with. Thanks, Ganesh.

Hi Ganesh,
Password will not be required to determine the User Role. What does the RFC do technically with the password?
Thanks
Krishna

Clarification required on SAP note

Hi Experts,
                After a recent upgrade it was seen that a particular note, that was required for the business, was taken out of the system.
               Later the issue was further analyzed and it was seen that the status of this note was 'Obsolete' for our current version. Also this note has been categorized as a 'Consultancy' Note rather than a fix. Can someone please explain why this occurs and will it be possible for me to apply this note again in our SAP systems ?
Thanks,
        Aditya

Hi Gustavo ,
                    Just one more doubt - is there any special method to implement an obsolete note - cause I am having trouble implementing this note. The note is 1477577.
Thanks,
           Aditya.

Clarifications required.

Hi,
I started an ADF project with jspx pages. My project required taskflows. I created the same and tried to drag on JSPX page as region. I got an error as 'Could not create a region from a task flow containing facelets fragments in a jspx page'.
Went through the docs and dragged the same on jsf and it worked well in isolation. Now,
1. I would like to know if an ADF project can contain both jspx and jsf pages.
2. Is it possible to have taskflows on jspx pages ?
3. How to choose between JSPX and JSF pages ?
I would be much grateful if my doubts are cleared for the successful completion of my project. Thanks in advance.

You can create task-flows based on pages. Depending on the jdev version pages are JSPX or JSF pages. For 11.1.2.x it does not make sense to use jspx pages as the new jsf2.0 jsf pages are faster and more compact. In 12c using jsf2.1 you should only use jsf pages (if you use pages at all).
So one question you need to answer is, why use jspx pages at all if you are developing in 11.1.2.x?
However, to answer your second question, you can use task flows based on pages, but in this case you can't use them as regions. You can use them is you use task flows call activities. In this case the user gets a new page where your task flow runs as a whole page (as it is based on pages).
If you want to run the task flows as regions, you have to use jsff page fragments for it.
Last question: can you mix jspx and jsf pages? Yes, but they have to be on different pages. A bounded task flow based on jsf page fragments can only be used in a jsf page, not a jspx page.
Timo

Oracle Tele Services Case Management - Some clarification required.

1. Does Oracle Case Management solution supports De Dup check for suctomer data ?
2. In case management can we create another case from case work item screen ?
3. Can we customize case management screens ?

Hi,
1. Does Oracle Case Management solution supports De Dup check for suctomer data ?
------Duplicate SR check can be implemented in Service Request module (i.e. Form Based Module) based on item/instance/customer using profiles/setup (Check Teleservice implementation guide - 'Setting Up Duplicate Checking'). It cannot be implemented in Case Management module.
2. In case management can we create another case from case work item screen ?
------There iss no out of the box solution given by oracle to create a new cae from existing case. However customiztion can be done for this which will call 'case creation API' to generate a new case.
3. Can we customize case management screens ?
-------OAF personalization can be used to personalize case management screens as per business requirement. Refer 'OAF personalization guide_R12' for this.
Thanks & Rgds,
Gaurav Joshi.

ESS workflows clarification required

Hi ,
i am working on Ess workflows (ws12300111 ). i have copied standard workflo(ws12300111) and deleted loops and hr approval steps ,as our requirement is just sending notification to manager and mail to user after approval or rejection .
doubts:
1.) if we take step type 'send mail' in workflow builder will that mail reflect in portal inbox ,if not how do ?
2.)when i have applied leave in portal it is giving error stating that 'you are not possible agent' but i am using the standard one (given as general task at task level)?
please clarify these doubts.
Regards,
SreeHarsha

Hi Sreeharsha Reddy,
1.) if we take step type 'send mail' in workflow builder will that mail reflect in portal inbox ,if not how do ?
No. For that you have synchoronise the task with the portal application in the tcode swnconfig.
2.)when i have applied leave in portal it is giving error stating that 'you are not possible agent' but i am using the standard one (given as general task at task level)?
Yes, it is correct. When ever you are using the standard workflow check for the general forwarding allowed in the task level and try to test once again.
Thanks and Regards
Balaji E.

Warranty clarification required

Similar Messages

Maybe you are looking for