Warranty for ''Waterproof'' Xperia Z3 compact

I Just have my Sony Xperia Z3 next to me and it's not working. I just put it into a jar of water for less than a min and it was ok but when i took it out the screen started to flash on and off and buttons didnt work and now it's death
So I cantact Sony support. they said send it over for repairing. HOWEVER, I dont want a repaired phone just after buying it 2 months ago. I need a new one plus it wasn't my fault, Sont said it's '' waterproof''.
I was a big fan of Sont for a long time but should I stay more?!

Because the phone is older than 30 days from purchase date then under EU consumer law a repair is all that can be offered or you could ask for a deadlock letter then take the matter to a court
For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled. Richard P. Feynman

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Wont backup (Sony Bridge for Mac - Xperia z3 Compact)

Sounds weird yet I had the same issue for months. Now ive updated the software on the phone and ....make sure that your phone is unlocked when plugged into the PC..when its unlocked it recognises the phone and backup works...just worth retrying.

The headphone jack? What if you uninstall and reinstall Bridge PC Companion (PCC) Bridge (for Mac) Alternatives on How to backup Xperias http://talk.sonymobile.com/thread/36355

I am looking for a Cover of the Xperia Z1 Compact

Hi,
I am living in the Netherlands.
I am looking for a cover for the "Xperia Z1 Compact". Because the cover that I have now, doesn't fit.
When a making a photo with the camera with flash, the picture is than Red? (I have a Red cover on the moment).
Who can help me with this?
Do I need another Cover of do I need a new telefone?
greetings Naaathalie
*I don't have a creditcard, so I can only buy things in the Netherlands.

You should buy a case that has enough space for the flash and camera to work fine. You can also cut a little of your actual case.
All we have to decide is what to do with the time that is given to us - J.R.R. Tolkien

How much to repair back glass broke for xperia z3 compact

My phones glass on the back broke when I dropped it from 2cm at work onto my workdesk.
they told me. no warranty for that. so how much cost to replace new glass for xperia z3 compact

Hahaha Azizan i knew it you are from Malaysia!
Hey i have a friend of mine in Sony Center Kuala Lumpur but he can give you not exact but the near-to-real cost for the replacement in Ringgit Malaysia.
I will PM you rite now.And you could take this topic as solved
AlwaysHereToHelp

Bridge for mac says No Memory on xperia z1 compact!!!

Hi, I am experiencing a problem. I hope someone here can help. When I connect my device to my MacBook Pro the contents display ok, but it indicates that the device memory is 100% FULL. I have an Xperia Z1 compact.I have 3.14GB used of 11.79GB internal storage, 1.21GB used of 1.69GB RAM and 5.6GB used of 7.2GB SD card storage. I had to send the handset for repair, and when it came back (having been wiped clean by o2 service centre) I restored from the Bridge for Mac backup I had taken before it was sent away. The restore went ok, but didnt restore all of the apps I had had on my phone. (Not sure if it should have or not.) I am now trying to restore again having reinstalled some of the apps manually. Bridge for Mac indicates that the memory on my handset is full. It is not. It will not allow me to do anything in terms of restoring as it thinks there is no available memory! I am using BfM 4.1(4104)Android 5.0.2 Why is this not working? Thanks

Hi uliwooly here you go. ,

Mobile not covered under warranty for hairline INTERNAL crack appearing without fall or any impact

Job No. W115041604910
I own a Sony Xperia Z1 compact mobile, which I purchased on 29th July, 2014, and around 11th April, 2015, I started to face touch screen problem in the middle region of my mobile. I was playing games on my phone when this issue cropped up.
The issue was very strange as at times the phone would start typing on its own on security pin screen. This lead to all my data being erased!
Later, I noticed that the lower part of the front screen of my mobile had a hairline crack - this was strange as my phone did not have any fall or any impact that would result in an INTERNAL hairline crack with no impact on the exterior of the screen.
I took my mobile to the authorized Sony service center in Koramanagala (Vigneshwar Services) on 16th April, 2015 and on 23th April, 2015 I was provided an estimated bill of Rs. 6000/-.
When I escalated the case by writing to "[email protected]", after multiple call and email exchanges, I was provided the "management" response on the Sony letter head stating that "the display was broken and needs to be replaced for satisfactory working of the set and the service estimate for the faulty part is Rs. 6007/-."
I declined to approve the amount for my repair, as my phone is within the warranty period.
Please go through the spec of Sony Xperia Z1 Compact on the below website, where it clearly says that the display is shatterproof;
http://www.gsmarena.com/sony_xperia_z1_compact-5753.php
Firstly, since the Spec claims that the glass is shatterproof, the crack on my mobile does not void the warranty.
Secondly, since the hairline crack on my mobile has appeared under "mysterious" circumstances and not a result of any fall or human error on my part, I decline paying any repair cost for my mobile. Also, this is an INTERNAL crack only, which will not appear due to a fall.
Thirdly, I should not be penalized for the faulty design issue for this model of Sony mobile.
At one point I would patronize with brand Sony, but sorry to say that is no longer true due to the trauma in dealing with Sony Service Center and Bangalore Regional Office.

I have already contacted the local Service Center and they are adamant on saying that I need to pay for the replacement of the front glass.
My question;
1. I have repeatedly told that my handset has an INTERNAL crack, which has appeared without any fall or impact. I believe that it is a design fault for which I SHOULD NOT be penalized.
To support my words, I find that similar issues have been reported for the same model across the globe;
http://conversation.which.co.uk/technology/sony-xperia-z-cracking-phone-screen-replacement-repair-wa...
Mine is not the only case wherein such cracks have developed. In UK, Sony has already confirmed this issue and agreed to replace the faulty units free of cost. Please read the link below and watch the video as well.
http://www.xperiablog.net/2014/05/30/bbcs-watchdog-investigates-xperia-z1-cracking-screen-issue-sony...
If in UK, this issue has been owned up by Sony company, should the same not be done in India, as ultimately it is Sony and region should not be a bar for taking such decisions especially in case of design flaws.

Xperia Z1 Compact touchscreen completely unresponsive!

If anyone could assist here,would be really appreciated. My Xperia Z1 Compact touchscreen has become completely unresponsive for no rhyme or reason! It had some sound output issues when upgraded to Lollipop which were resolved but today, I noticed that the SIM card slot cover was not closed properly so I opened and closed it. Next thing I know the screen is totally unresponsive to touch or swipe. Displays fine. Tried rebooting using power/volume +, removing SIM card, removing memory card, and then updating/repairing via Sony PC Companion (via USB). Touchscreen is still completely unresponsive on booting up. Please help if anyone has a potential solution. I bought the phone just 6 months ago and was working perfect until Lollipop came along!! Thanks much.

Hi Mutt, welcome to the community!
Rather than taking the phone to a Sony Centre, contact your local Sony Xperia Customer Care team to find out where their authorized repair agents are based and I am sure they will be able to organise for your phone to be sent in to be assessed under the terms of warranty. Am sorry to hear of the long wait you experienced last time.

Worth buying the Xperia Z3 Compact ? And a question about headphones.

Worth buying the Xperia Z3 Compact, compared to Xperia Z3?
And a doubt. I have had other Xperias, and headphones from other brands did not work well with him, this ''Z3 line'' is yet? It only works with Sony headphones?
Thank You!

Well, the headphone jack is designed to be compatible with Noise Cancelling headphones from Sony, that uses 5 pins in the pole, however, a regular 3 segments headphones should work without issues... the problem is if you try to use incompatible Headsets (the ones with microphones) since the use an additional segment and it my be located in a different way than what Sony uses.
My advice is, if you are not the most hardcore audiophile, that you get a medium range Bluetooth Headphones. Those will be compatible with your phone...
I have had Altec Lansing BackBeat 906, 903... Plantronics BackBeat 903+, and currently use the BackBeat Go2.
Out of those the Go2 are the best sounding headphones for me (I do not care for tons of bass, so the amount of bass with those is very good)... but the battery is bad, around 3.5 hours. The fit is good, people complain when trying to use as advertised, but I actually found a better way to place them, making a loop around and front of my ears...... Price ~70$
All previous ones had a battery of 7 hours, but the rubber material of the piece around your ear hardens with time and breaks (after a couple of years of use)... the Go2 seems to be better built.
Finally I would recommend to you the Jaybirds Bluebuds X if you are willing to pay 140~160 $.... with excellent battery life, and sound quality.
If you want to go cheaper... Sony's SBH line has plenty of option with good reviews... SBH20 being the cheapest
And if you want to go crazy expensive, Parrot Zik are over 400$ but apparently they are the best all around. I tried them once.

Service Issue Of Xperia Z3 Compact

SONY MOBILE COMPLIANT - W115061501443 Hi, I purchased Sony Xperia Z3 Compact hardly 6 months back for 39000 INR. On 15 June 2015 my phone got dead suddenly. i have submitted my phone immediately to the service center on 15 june 2015. in 12 days my phone was not even picked by sony company from service center for repairing. every time i call or visit service center they said to me that your case is in pending status. they i send mail to [email protected] on 18-june-2015 next day a person from sony company named Mr. Vijay Shukla Called Me And Said i will tell you and assist you completely on this matter kindly give me 1 day time to collect information about your device. now from next day to today i am calling that person and he is not even bothering to pick my call. i tried calling many times on toll free number of sony India 180030002800 they also tried contacting to service center and service head but till date i haven't got any clear response from company side. on 27-06-2015 i go to service center again coincidently Mr. Raman Senior Office of Sony india Is their .they also said to me that give me 2 more days i will give u response. even today(29-6-2015) i didn't got any response from Mr. Raman. . what will i do Sony India . after pursuing a long while and communicate you over the phone and email at last you given me the above said handset stating that the problem of the handset is cure on 08/july/2015 after reciveing the handset i had faced the same problem in the handset that it is automaticly shut down today i have a word with Mr. Vijay Shukla on he told me to again drop the handset on service center. after this i personally met with Mr. Vijay Shukla on 10/07/2015 after discussing my problem they told me to go service center and asked them to talk with him. i go to service center after checking my device without opening they told me to replace simcard with a new one nano sim i even tried this i have purchased a new nano sim card and put it into the phone. then again after running 4-5 hr again it sis restating some time, shutdown automatically and even sometime not powering on. i tried calling again Mr.Vijay Shukla he said again go to service center and asked them to talk with him. this is ridcullous that after almost a month you gave me the handset but their is no fruitfull result regarding the issue. When you buy a phone of 39000Rs , you atleast expect that you will be able to hear properly. Is Their Anyone Who Will listen my problem and solve my issue.

I'm sorry to hear that but this is a user based forum, you have to contact your local Xperia Care regarding this issue http://support.sonymobile.com/global-en/contactUs/

Xperia Z3 Compact camera error when starting from locked screen (symbol lock)

Hi
I'm a new owner of Xperia Z3 Compact and I have noticed a problem when launching camera. The app itself works perfectly well but when trying to launch camera from locked phone (screen locked with symbol) it shows only black screen with error message that camera app it unaccessible. After removing lock screen protection both camera symbol on lock screen and dedicated camera button works as intended. Is it supposed to be that way? On my previous phone I could launch camera app without unlocking screen but couldn't access any other parts of the phone. I'd love to have it working the same way here especially with the dedicated camera button.
Hoping for a fast answer.
Regards
Huma

You may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.
Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).
Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).
All we have to decide is what to do with the time that is given to us - J.R.R. Tolkien

When do we get to register xperia z1 compact online?

just got my xperia z1 compact few days ago... was wondering when i can register my product online--- any one? thank you
m.a.g

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
You should be able to register/add the Xperia Z1 Compact as your device to your Sony Xperia account.
Go to: http://www.sonymobile.com/
In the top right corner you can register an account or log in if you already have an account.
- Community Manager Sony Xperia Support Forum
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Clearing e-mails - Xperia Z3 compact

HI All. Just got a new Sony Xperia Z3 compact and having some frustrations with e-mail! I have already discovered the limitations of the phone's e-mail app when it comes to deleting e-mails and my problem makes that even more irritating!
I have a BT Internet e-mail address which I intend to keep using. Incoming e-mails therefore arrive on the BT / Yahoo server.
I have a desktop PC at my home office and that is where I hold the "master" copy of my e-mails on that desktop PC, on Outlook, and so things are set up so that when the e-mails clear down from the BT / Yahoo server on to my Outlook, they automatically clear from the BT / Yahoo server inbox.
With my previous Smartphone (a Blackberry) there was no problem with setting it up so that it effectively "mirrored" the BT / Yahoo server inbox - when e-mails arrived they appeared on my phone in the In box and they remained there until they cleared down from the BT / Yahoo server on to Outlook on my desktop PC. At that poiunt, they automatically cleared off my Smartphone. It was also very simple to set up my Smartphone e-mail handling so that if an e-mail arrived on my Smartphone and I did not wish to keep it, I could delete it from my Smartphone AND the BT / Yahoo server inbox. This meant that I didn't have to see it ever again when the BT / Yahoo server next cleared down to my desktop PC Outlook.
I SPECIFICALLY asked the salesman if achieving the same outcome was possible on my new Sony Xperia Z3 Compact. He assured me that it was and we double checked the information relating to the phone. It made it clear the e-mail was set up so that it "mirrored" the webmail server and so it seemed that it would do as my Blackberry did and clear e-mails automatically when they cleared down from the BT / Yahoo server. Except they don't - they stay on the Smartphone and have to be manually deleted (with all the hassle of double deleting, first from Inbox and then from Trash as there is no "Empty Trash" functionality.
Nevertheless, everything appeared OK with the option for deleting from Smartphone and BT / Yahoo server as I found an option for "Delete e-mail from server" "When I delete from Inbox" which appeared to be exactly what I wanted. However that doesn't work either - they delete from the Inbox but they DON'T delete from the BT / Yahoo server even when that option is selected.
I use e-mail a lot and that is why I specifically enquired about the e-mail handling capability.
Please tell me (in basic English, not complex tech-speak!) that I am wrong and there is a way of getting my Sony Xperia Z3 Compact to handle e-mails in the way that I want!

Hi, i also use BT Internet for my email accounts....i actually have 3 seperate BT email accounts set up on my Z2, i use the YAHOO MAIL app on my phone & on my computer it is the BT YAHOO MAIL......not sure what the difference between Outlook & Yahoo is......when an email comes to one my addresses, if i look/read it on my phone & delete it ...it does delete also from my computer, actually just double checked this to make sure!!!!!
Perhaps you could look into the Yhoo Mail App for your phone.....hope this helps

I accidentally drop my sony xperia z1 compact

i accidentally drop my sony xperia z1 compact for the first time does it damages the internal parts of the phone specially the back camera?

It could so you should contact your local Sony Xperia Support.
http://support.sonymobile.com/global-en/contactUs/

Sony STM10 and Xperia Z3 Compact

Are Sony STM10 microphone compatible with Xperia Z3 Compact? BRMichael

Even though Sony has been extremely vague and uninformative regarding product conformity and publishing (ANY) information regarding this product, I can assert that the STM10 does in fact work with my Xperia z3 Compact. I am still reviewing this microphone and will continue to post into this relevant thread so that other customers do not experience a profound lack of consumer information as I did. Pros1. 5pin provides advanced functionality, which appears to facilitate native interaction with the Z3C phone2. Very nice performing microphone for the price, no really.... verified with low volume operation, very high quality recordings. Note *at this point, Hight SPL operation (IE: Loud Concert Situations) remain untested.3. its possible to point the microphone in the direction of the 2megapixel camera but some angles may enter the frame (this is an acceptable and unavoidable compromise in my view) Cons*Stay Tuned... So far so good.

Xperia z1 compact won't charge using USB, magnetic dock works fine!

My Xperia Z1 Compact suddenly stopped charging while using a regular charger connected through USB. But the same charger and cable works fine if connected through the magnetic docking station. Is there any logical explanation to this weird behaviour? Is there any quick fix? Is it possible to repair? Shall I send it in for repair?

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
There might be something faulty with your USB-port. If you have tried several chargers but you experience the same behaviour, I would suggest that you visit nearest service center to have your phone examined by a technician. You can contact your local support team for further information about nearest service center and/or how to proceed with this in the best possible way:
http://www.sonymobile.com/global-en/support/contact-us/contact-info/
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Warranty for ''Waterproof'' Xperia Z3 compact

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