Warranty Information and how have your customer service issues been addres
I currently own a 30gig Nomad xtra. A few days ago it stopped working and it loads in safemode or whatever u want to call it. I tried selecting the Fomat, but no matter what option i pick out of the 4 listed it says Harddisk Problem.
I'll contact Creative immediately, but i'm currently out of the states. My question to those out there are, How long is the warranty for technical assistance, fixing it's And has creative been helpful? I'm worried that i'll be out 300 dollars.
I bought the player @ the end of August from Circut City.
Thanks for helping me out.
BMessage Edited by MaximaMan on 0-7-2004 08:59 PM
Hi MaximaMan,
The warranty on those players is 90 days, so you are still covered. If you contact Customer Support they will be able to assist you.
Cat
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Have your customer services got a direct email ?
Have EE customer services got a direct email to save me being sent "round the houses" on the EE website ?
No.
You need to ring -
Difficulty and quality of your Customer Service
Probem that cause me to call customer service: Fios Box Completely Dead ( was burnt out power source)
Around 2pm on Wednesday 4/30/2014, after enduring much difficulty to speak to a live person, because the automated system hung up on me twice, because I was unable to supply either my account number or last bill amount paid(rather difficult without internet access considering I'm paperless) I was told that a Technician would come to my home the next day at 8pm (yes a 30 hour plus wait).
Well it's 9 pm on May 1st and no one has come yet. At the time of setting up the appointment, I was asked if I would like a phone call, email or text message confirming when the technician was on his way . I opted for the text message ( dah I thought to myself how can I receive a phone call or email without internet or phone service) . Apparently Verizon proceeded to cancel my Service Call stating that I had replied to their text message saying I no longer needed their service. I did not receive a text message from Verizon, which I was informed required a response of either yes or no if my service issues were resolved. I must presume at this point that one of 3 things occurred:
1) Technician purposely cancelled the Service Call ( was late at night)
2) A flaw in the automatic text system in place (yea right)
3) Call was purposely canceled by support dispatch because of high volume and not wanting to have to pay overtime. (Apparently the storm that cause my issues wrecked havoc on many customers)
So once again I ventured into the difficult journey of speaking to a live customer service representative. After once again being hung up on by the automated system (same reasons as before) I was able to speak to alive person at around 9:30 pm ( started the phone trek at about 9:15pm) well to make a long story short after being put on hold multiple times and also being told it was too late to send some out that evening, I demanded to speak to a manager another wait( it is now about 10:30) The manager to whom I spoke to ( Please Verizon at least Employees that are understandable when they speak, his English was very hard to comprehend) told me the same that it was too late, I demanded someone come ASAP, considering I had change my plans to go out with the family that evening. The manager told me let me see what I can do and put me on hold (no music). I remained on hold for another 20 minutes or so until I realized my called was dropped ( how convenient) Once again Phone Trek I finally spook to a nice person that tells me she would set up an appointment as early as possible the next day (Tech came at 12pm, job took him all of 15 mins). So If I don't call again they would have never come.
Things that bothered me are many as you can imagine. The thing that bothered me the most is that manager once the call was dropped, knowing the difficultly a customer has to contact them and having all my information should have called me back, but he didn't. I worked for 20 years as a Walgreens drugstore manager, and I made many phone calls to customer that had issues or made complaints. Customer Service for me was always top priority. I must presume that for Verizon customer service is not their top priority considering how I was treated.
Am I entitled to a refund of 2 days of service not rendered becasue of your equipment failure?
(apparently the power unit has been upgraded because prone to failure)Hello Engage1955
You'll need to contact the billing dept. to make a request for a refund. -
Question about how HP handles customer service issues
I am the owner of three HP laptops. Two of which are dead now due to the defective Nvidia chips they contained. When I called HP to report this issue, I was told by numerous HP customer service reps that they were not aware of any issues with the Nvidia GPU or that there had not been a high number of recorded problems concerning this. It has been proven in numerous documents made public recently that this defect was known about and there had been a high frequency of this issue. I would like to know why I was told these falsehoods and treated the way I was?
I subsequently decided to dismantle one of the computer to investigate the GPU. Sure enough the epoxy that reinforces the BGA solder-joint was cracked in the chip was no longer making good electrical contact with the PCB. What I found really perplexing was the 1/4" gap between the GPU and the copper heat-sink that was intended to provide cooling. I would assume HP was responsible for the cooling and chassis design? I would also assume it as HP who filled this GAP will thermal foam. Please correct me if I am wrong.The recall was for certain models, did you confirm that your model was one of them?
________________________________________________________________________________________________________ I Love Kudos! If you feel my post has helped you please click the White Kudos! Star just below my name
If you feel my answer has fixed your problem please click 'Mark As Solution' and make it easier for others to find help quickly -
I have tried to purchase Adobe Acrobat Professional XI this morning and payment (AED 1983.53) has been taken, I received a message stating there was/is a problem processing my order and that I should contact your customer service team in UAE. Having tried this, I was met with a recorded message, in Arabic, and no options to speak to anyone. I have found this process extremely frustrating and poor on your behalf. Not providing any options to speak to an Adobe representative is equally annoying. Please get back to me ASAP, as I need to use the product immediately.
CS2 is very old and reached its "end of life" a while back. So probably won't run on modern operating systems. If you can still run it, you'll need to uninstall what you have and re-install with the download link below to activate it.
Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3
Nancy O. -
My hard disk crashed and I cannot find out how to "contact customer service" other than this forum. The website seems to just take me in a circle. I need to de-activate a license but cannot access the software due to a crashed hard drive. Please help.
Hi Anthony ,
Here is the link to connect with Adobe Chat Support.
https://helpx.adobe.com/adobe-connect/kb/connect-chat-support.html
Hope your query gets resolved .
Regards
Sukrit Dhingra -
I am a sole proprietor business owner (work from home graphic designer) and I have a customer who wants to pay me via Apple pay. Can I accept her transaction? How do I get that rolling?
Apple Pay: Merchants FAQ - Apple Support
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4th day in a row premiere won't launch, Adobe where is your customer service? Do they exist?
Bought elements and downloaded. When I attempt to click either the organizer or photo editor option from the they both instantly crash. I have not been able to open the program at all. Attempted to run as admin with no luck. This is a fully authorized and activated copy I purchases from B&H photo and downloaded from their link and activated with adobe serial number.
Windows report form Elements 13 has stopped working:
Problem signature:
Problem Event Name: APPCRASH
Application Name: PhotoshopElementsOrganizer.exe
Application Version: 13.0.0.0
Application Timestamp: 540242fd
Fault Module Name: libcef.dll
Fault Module Version: 3.1750.1738.0
Fault Module Timestamp: 539860dd
Exception Code: c000001d
Exception Offset: 00000000020f3553
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 1849
Additional Information 2: 1849c65267ce2967d89f315e1c3c4b82
Additional Information 3: 4bd2
I have uninstalled with Ccleaner and reinstalled and I'm still getting this error message. I have zero problems with any other program. It is installed on my new SSD. Fact, this is the first crash i have seen on this computer of anything. My specs are far above what I need but here is my comp just in case.
Windows 7 custom built PC, AMD fx 8320 3.5ghz, MSI gtx 970, 8gb kingston hyper x ram, Asrock 970 extreme 4 MOBO, Corsair 600 PSU, Intel 730 256gb ssd
Any help would be greatly appreciated!
Thanks,
JoshAnyway to update the people of my issue here's how it shook down ultimately. After 7 days of begging and pleading with your company for someone to support the product I called back the retailer that I purchased the key from and asked them what to do. They told me that they would work through the technical issue with me if they could and if not refund me the purchase price because they STAND BEHIND THEIR PRODUCTS. Funny concept, huh? When the rep was helping me he looked through your forums and was STUNNED at how many people needed help with issues and your staff and employees were nowhere to be found. We had a good chuckle over the ineptitude and heartless attitude it would take to screw that many people at once. They tried to help me, even though it was in NO WAY their responsibility to do so. We could not resolve the issue so they are issuing me a refund for your companies refusal to stand behind it's product, and leaving it's customers out in the cold with ZERO support. This was without question the worst experience I have ever had with any company, period. And I am forced to get my internet from Time Warner if that gives you any perspective. The lack of support Adobe offers people is borderline criminal. For those of you that the products work immediately they could could probably care less. But for the THOUSANDS on the forums currently that Adobe is leaving out in the cold and letting it's "community" deal with Adobe's problems, I wish you the best of luck. 5 different threads, 7 days of my life, multiple attempts to contact via phone and online chat only to be told "my question doesn't qualify for support". I have a degree in web development and I build custom Pc's on the side for fun, so I would hate to see how someone who isn't "tech savvy" would deal with this company. God forbid. That was my experience, I truly hope that the thousands out there right now having issues with this software don''t have to go though what I did. To the few generous members of Adobe's community I would like to graciously thank you again for attempting to help me. To Adobe, I truly wanted to use your product. I REALLY did. Your company and it's policy made it impossible to do that. I gotta say, from the bottom of my heart, this was the most horrific experience I have ever had with a company bar none. You desperately need to reavaluate your customer service and support option. You trade on the stock market for gods sake and you just let people toil in your forums with persistent issues. It really is disgraceful.
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How do I contact Verizon corporate regarding customer service issues?
I'm trying to escalate an issue that I have with customer service and just can't seem to find out how to contact corporate to discuss my issue. I have talked to customer service supervisers and asked them to escalate my complaint. After being told it would be 5-7 days to respond, I'm still waiting. Any help in contacting the right department at corporate would be helpful.
Hello asianguy1964,
I am available to assist and address any concerns that you may have in reference to customer service issue! May I ask is your posting regarding a billing issue, wireless service issue, or a interaction with a representative? Also, were you provided a reference number to your complaint? If you have a reference number then I can check on the status of your concern. Prior to investigating your reference number, would you be kind as to share the details of the issue as I'm condifent that we can If I am unable to provide a solution for you then the additional information will help me forward your concern to the appropriate channel. I look forward to hearing from you in the near future.
Thank you...
ArnettH_VZW
Follow us on Twitter @vzwsupport -
Hi everyone! I have iphone 4s, which was bought about 6 mounts later and has serial number C2*******TD6 and IMEI ****. When i try to check warranty on the page https://selfsolve.apple.com/wcResults.do i see
We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us.
And if i try to enter IMEI here i see
Our records indicate that this product has been replaced. Please provide the serial number for your replacement product to find the support and warranty coverage information. For more information, please contact us.
Does it means, that I was bought a non exist iPhone? Or it was refurbished? I need an official answer to take them to seller because I was bought iPhone as a new.
Thank you.
<Edited By Host>Not from Apple reseller( Im apologize, that you right) Seconв question: how can i contact apple via email to get an official answer?
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I have tried getting service support information from Apple Support Service. When entered my serial no. got this
I am getting a message."We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. "
What does it means???ashishtgb wrote:
I dont have any idea . I brought out it new from the market.!
Well, when you purchase from a non-official source you run the risk of getting who knows what from wherever. It appears this phone was replaced under warranty at some point, but not returned to Apple for refurbishment. Thus, the SN is no longer valid for warranty & service. If you can return it and get your money back, I'd suggest you do so. -
Your Customer Service Needs Fixed
Your employees lie, don't keep their word, and make false accusations. You make customers wait hours and drive around for hours to fix YOUR MISTAKES. This is ridiculous.
Here is my story:
I first purchased an item from Best Buy store. I returned it as defective (which it was.) I checked the store before going in to see if more would be in stock. They said it was, but the store not only did not have it but gave me the wrong product. I was told to go to another city to find the right product. I called in again and found out that city didn't even have it. They sent me a replacement at a discount to resolve the issue, but it was also defective. I wished to try a different brand but wanted to be sure I could do so with the same discounted rate. I called in and explained the situation. Was told by ANDREW {Removed per Forum Guidelines} that they couldn't discount a "marketplace" item, but they could do a gift card for the amount if I returned my items and called back. He promised to write it in the notes and I checked twice to be sure that I could get the discount on their marketplace items. When I called back the customer service rep accused me of lying about my conversation with {Removed per Forum Guidelines} as {Removed per Forum Guidelines} had not put anything in the notes and had been lying about their ability to do a gift card. I spoke to his supervisor who then transfered me to RYAN in another department. RYAN offered my $10 off my $320 purchase to help, which I said was not enough as originally I got 50% off. His manager then offered $35. At that point I attempted to explain why this was unacceptable and mid-sentence he transfered me to Drew. Drew then told me he could offer me a $100 gift card but to get the full amount we were originally given, he needed his supervisor's permission. Drew promised to ask and call back in a few minutes. He never did. When I called back he next day, he said after talking to his supervisor he could now only give us a $40 giftcard. I asked to speak to the supervisor to understand this. I was transfered to Eddy who then patronized me as he re-explained marketplace to me and how they couldn't affect prices. (something I already understood from my hours of being told this and being either lied to or accused of lying about it.) He also said he wouldn't offer more than the rude manager who transferred me mid-sentence. At this point it wasn't about the discount we got. It is about making it right for all my time you've wasted, not to mention gas money and to make right the HORRIBLE treatment I was given. This is not "FEEDBACK" this is wrong what you are doing.
I am tired of being lied to. I am tired of being patronized and accused of lying. I'm tired of waiting on the phone to fix YOUR customer service lies and problems.
You need to fix your system. Your employees need to keep their word. You need to make this right.Hi MistreatedinWA,
I'm sorry for my delayed response to this post. We've been communicating via email as a result of other contacts you and your husband have made to us, and it's been a pleasure working with you toward a resolution. Please accept my public apologies for all the troubles we've put you through, and don't hesitate to contact me with any additional questions or feedback.
Best regards,
Elizabeth|Social Media Supervisor|Best Buy® Corporate
Private Message -
Adobe your customer service for DPS is beyond atrocious.
Can you please help me understand why when I call your customer service regarding pricing and digital publishing suite that not a single soul in that building knows anything about the products within the company they work. This is absolutely ridiculous.
Ever since the "new pricing" took effect... we have still been getting billed the old rate. We have been trying to get this rectified with someone at Adobe but of course you make it impossible to actually speak to anyone in North America.
We have an invoice number, a purchase order number, contract number, customer number, bill to number...
all these numbers but yet... no phone number to actually speak to someone to answer questions regarding billing. There is not even a phone number on the invoice you send me.
you should be ashamed.We would love to help you figure this out - can you please send us your contact or account information? In the meantime, you can get additional information about pricing here:
http://www.adobe.com/products/digital-publishing-suite-enterprise/faq.html -
I've been trying to download the photoshop free trial for the past three days but instead of installing a message saying "We are currently experiencing some issues, please try again later. If the problem persists, contact customer support" - is anyone else experiencing this and how can I resolve this issue?
try some steps such as changing browsers and turning off your firewall for downloads
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
Hi,
I had purchased an iPhone 5 last month and got the OS updated to iOS 7, yesterday.
The data cable was of very bad quality and when I took it to the retailer for replacement, they said that its not covered under the one year warranty.
Secondly, I have also been experiencing network coverage issues with this phone. So, I decided to contact apple care through the web. When entering my serial number/IMEI it says, "We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us."
Does anybody have any idea what the reason behind this could be.
- First time with iPhone and frustrated.
BrijuIf you purchased the iPhone from Apple or an authorized Apple reseller,
contact them for assistance. If you purchased elsewhere, go back
to that retailer and get them to give you a new iPhone or your money
back.
If you have checked the serial number carefully and re-entered it
and that gave you the same error message, contact Apple if purchased
from Apple or authorized retailer; otherwise you have been scammed
and need to pursue the matter with the business you obtained the
iPhone from.
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