Warranty Madness

So I purchased a HP Micro Server from a Well Known Website, at the start of April 2015. When it arrived, I went online to register the device, and check warranty etc.. I discovered that the Warranty Expires in Jan 2016, so four months short of the Year...
No problem I thought, I'll just log a call and they will change it to the right date.... Call logged eventually, (Though it's not the easiest process in the world).. Now I get a call, saying it's not a Technical issue, and I will have to contact another department to log a call with them!..
So now I have to start calling round, to get a problem that HP have caused by selling Hardware with running warranties..
I am told by the original Tech person that there is no way they can pass my details through to the correct team, for what I am sure is a very easy fix to their Paperwork....
Not the best way to treat a new customer HP.....

Hi:
See if this works...
For whatever reason, HP sets the warranty begin and end date when the product is manufactured and it is incumbent upon us to have the warranty date adjusted to end a year after we actually bought the item.
I just went through this evolution myself having bought a HP business notebook (HP 350 G1) at the end of February and the warranty was to end in December.
All you have to do is to submit a case, and be able to scan and e-mail an invoice or proof of purchase showing the purchase date of the PC.
http://h20565.www2.hp.com/portal/site/hpsc/public/scm/home/?ac.admitted=1426779829421.876444892.49...
Upon acknowledgment of the support case and proof of purchase, they should be able to correct the warranty expiration date within a few business days.

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Colormunkie Photo printer profile (*.ICM and *.ICC ) are not seen by LR4.2 in the Print Job section

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Tillman
Glad you found your answer, Colormunki is smart enough to figure out the color space for the printer as I found out - But for quality work the latest generation of inkjet printers from Epson and Canon are hard to beat, and compared to a laserjet the quality is like night and day. The other benefit of changing up to an inkjet printer is the choice of papers available which you could not put through a laserjet.
I had a colleague that tried printing on Photoglossy paper through his color laser and it fried the fuser, and HP, while they replaced the fuser unit under warranty, made it very clear that that was a daft thing to do.
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IPHONE 4 Can't See Anything.

My iPHON 4 work's but I can't see anything! The birghtness is all the way up, but nothing is showing. When I go to lock it, it would flash real quick, but then I can't see anything again. I have to put the phone on a slant to try and see where everything is. HELP!

This may be a result of liquid damage.
Which unfortunately voids any warranty made by apple.
You should book a Genius Bar appointment at your nearest apple store for a proper examination.
What you have described to me sounds like what happens when the moisture sensors on the iphone get activated rendering your iphone next to impossible to use.
If you are able to book an appointment at the genius bar by going to your nearest apples stores website.
one question for you.
If you shine a bright light on the display do see it faintly if so it is usually what happens when the phone has liquid damage.
But see a Genius first just to be sure. It could be something else

I recently downloaded font, after my iphone 3g respring, it no longer opens.

It wont load past the fist load screen. shows the loading symbol, and then just stops. every ten minutes or so, it tries again.I cant use my fone right now, what will i do?

Cydia... your phone is jailbroken. So, you jailbroke your phone, voided the warranty, made unauthorized modifications to the OS, downloaded unapproved software, then came to an Apple sponsored forum for help...
Sorry, you'll have to look elsewhere. Discussing jailbroken devices is forbidden by the Terms of Use here.

IPhone 4 Power button no longer works. 2 Months out of warranty, I haven't got $179 to replace it, any ideas? I have attempted self repairs, made the situation worse.

iPhone 4 Power button no longer works. 2 Months out of warranty, I haven't got $179 to replace it, any ideas? I have attempted self repairs, made the situation worse.

was attempying to put a piece of paper underneath my button, as I had seen on an online tutorial.
Did that "solve" or cause the problem???

Warranty? I went to apple for a piece of dust in my screen told me I could replace it made and appointment on 1/4/14 for 1/5/14 and couldn't get there and accidentally dropped it and cracked the screen will they still replace it?

Warranty? I went to apple for a piece of dust in my screen told me I could replace it. Decided to wait till after New Years. made an appointment on 1/4/14 for 1/5/14 and couldn't get there and accidentally dropped it and cracked the screen. will they still replace it?

I know that they don't cover accidents but I went in on the Sunday before Christmas and they said I could get a replacement but I decided to wait so I could back up my iPad and now I've made 3 appointments and haven't vote to either of them and it just happened today on the 5th the day of my appointment but again couldn't make it and they replaced my iPod tough in 2011 for water damage unless they changed their warranty but thank you guys for answering :)

Satellite P300D-10v - Question about warranty

HI EVERYBODY
I have these overheating problems with my laptop Satellite P300D-10v.
I did everything I could do to fix it without any success..
I get the latest update of the bios from Toshiba. I cleaned my lap with compressed air first and then disassembled it all and cleaned it better.(it was really clean insight though...)
BUT unfortunately the problem still exists...
So i made a research on the internet and I found out that most of Toshiba owners have the same exactly problem with their laptop.
Well i guess this is a Toshiba bug for many years now.
Its a really nice lap, cool sound (the best in laptop ever) BUT......
So I wanted to make a question. As i am still under warranty, can i return this laptop and get my money back or change it with a different one????
If any body knows PLS let me know.
chears
Thanks in advance

Hi
I have already found you other threads.
Regarding the warranty question;
If there is something wrong with the hardware then the ASP in your country should be able to help you.
The warranty should cover every reparation or replacement.
But I read that you have disasembled the laptop at your own hand... hmmm if you have disasembled the notebook then your warrany is not valid anymore :(
I think this should be clear for you that you can lose the warrany if you disasemble the laptop!
By the way: you have to speak with the notebook dealer where you have purchased this notebook if you want to return the notebook
The Toshiba ASP can repair and fix the notebook but you will not get money from ASP.
Greets

Apple Customer Service and warranty exceptions

Hello all,
Whilst I love my Apple hardware and software, and have had many good experiences with them over the years, unfortunately I post today with a complaint about what I perceive to be poor customer service and product quality.
In late March/early April of 2006, I purchased a 1.83GHz MacBook Pro with great anticipation- Intel inside, Tiger OS, inbuilt webcam, and general awesomeness all round. I also purchased the 3 year AppleCare warranty, which was to be a godsend as during the following three years I would experience:
*The replacement of the battery under the original MacBook Pro battery exchange program
*The left fan on the unit dying in 2007
*The logic board itself dying in late Feb/Early March 2008, thus bricking my laptop
*Another battery replacement as the replacement for the original died before it (realistically) should have (Apple very nicely made an exception to the battery's 1 year technical warranty and replaced it for me).
Fair enough, it's a new unit and was bound to have some problems. Unfortunately, last week the logic board died AGAIN; a mere 18 months after it was replaced in 2008. The unit is out of AppleCare warranty by 5 months or so, but I was urged by forumites and friends to call Apple, who would surely make an exception for me and pay for the replacement part, given my service history with the laptop and Apple's reputation for excellent customer service.
Unfortunately, this has proved to not be the case. Calling customer service at Apple Australia I talked to Steven, who was firm to the point of rudeness when he stated that my laptop was out of warranty and Apple would cover nothing but the labour charges involved, as a "guesture of good will". When stretched, he offered me a $125 voucher if I wanted to purchase anything over $400 in the Apple store, and stressed he didn't have to do this but the company was attempting to provide good service to its customer.
Despite my argument that I forked out over $3000 for this laptop a mere three years ago and am now looking at over $1000 to repair something replaced only 18 months ago, his line was that Apple provided a warranty and that was simply that (apart from a month or two grace). Five months is apparently "far outside the warranty period".
I received no challenge to my assertion that after buying something which cost over $3000, it was reasonable for Apple to expect a consumer to pay an extra $1000 every year after the warranty finishes to replace a broken logic board. In truth, I find this near incomprehensible, considering one can buy the supposedly inferior build quality of a Dell, HP, Toshiba, etc and see it last not just beyond the warranty but another two or three years before it finally suffers something terminal.
While from a warranty perspective Apple are well and truly within their rights to refuse to pay for the part, at the end of the day I am left to pay $1000+ for a repair for something which may only last another 12 months, plus $3500+ for a new Macbook Pro with AppleCare if I want a replacement- minus of course the $125 they are offering.
I did some reading of the ACCC's website about my statutory rights and the Trade Practices act, and I note the following with interest:
*Statutory conditions (goods)*
The Trade Practices Act implies the following statutory conditions into consumer contracts:
* The goods must be of merchantable quality. That is, they must meet a basic level of quality and performance, taking into account their price and description. They also should be free from defects that were not obvious to you at the time of purchase.
* The goods must be fit for their purpose. That is, they should do what they are supposed to do and be suitable for any purpose that you might have made known to the supplier.
* The goods must match the description you were given or the sample you chose from. For example, any carpet laid must be the same quality and colour as the sample you chose from.
* You must receive clear title to the goods, including goods bought at auction. In other words, you can expect to own the goods outright and any restriction on ownership should be explained to you beforehand.
While I don't particularly want to make a big deal of things, I hardly see $3000+ for three years use and $1000 each year thereafter to be merchantible quality or fit-for-purpose! This is supposed to be a high end laptop with excellent build quality, and yet I've a secondhand iBook that has been chugging for longer without issue than this machine!
I told Steven from Customer Service that his offer didn't satisfy me in the slightest, and still put me in an awkward position with regards to repair and repurchase. He simply wouldn't budge, and refused to see things from my point of view (which another operator, Anu, was able to do and thus produce a much better response from myself). I have since asked to speak to his manager which- after initial resistance- I have been able to secure a future callback from. I have no idea how well discussions with he/she will go.
What I'd like to hear from you guys and girls is your experience with similar situations, and whether you think I've a leg to stand on with regards my replacement request or the ACCC stuff above. Again, I love my Apple products but I hardly think asking them to replace the part while I pay for labour is a big ask, given the service history and my desire to continue buying and using their products.
Love to hear your points of view on this one; thanks for taking the time to read it!
Cheers,
Dave.

Dear meacod
I have live the same, except that I Cure my MBP before it goes to die.
A lot of older participants here just talk about Aplle care, which seem the automatic thing in front of a lack of real good quality on Apple products .
But I think we pay the price, and my second hand MBP was much more expensive than a brand new PC with more ram, more Hard disk, and even a blue ray...
I don't know your mbp history, but that's sure that we are not equal, in world, with Apple customer support. France is not so great, I don't know for your country.
The only thing I think is that Apple should take care of us, as we have some unacceptable issues, for An Apple Product...
Since 1996, when Apple was almost dead, saved by Bill Gates investment !!! , I have every year promote it, and it was not easy, but I have bring to Apple between 3 to 10 customers each year..
since One year, I have stop that, because I don't believe anymore in Apple product's superiority .
Oh, yes, on the paper, it's better, the system is really good. But the overall experiment can be so bad that I don't want to loose friends, or customers...
I don't say it's always bad : I just say that it CAN BE SO BAD and that Apple DON'T take care of that...
so, for your computer, open it, check it a lot, may be it's too late, but for instance, you talked about a fan, I have solved that case just by putting oil on the fan's axe...
good luck

Satellite L850-Y3110 - Question about International warranty

I bought a Satellite laptop L850-Y3110 in India which has an international warranty.
There's a problem with it now, it's cd drive is faulty and I took it to an authorized service centre in Newcastle.
It needs the cd driver to be replaced, but now Im told Toshiba wont give the part cause I didn't but it in the UK, and the person told me to go back to where I bought it from and fix it there, I wont be going back there any time soon, so thats out of the option.
My question is what's the point of the International warranty if it's going to have these kinds of drawbacks.
When I bought a laptop I wanted one which would be in warranty internationally cause Im a student going out of the country for studies, thats why I bought this one as it has international warranty and my laptop still is in international warranty.
What am I to do now?

Hi
Im not quite sure about the notebooks sold in India but the notebooks sold in Europe are covered with at least 1 year European standard warranty, valid from the date of purchase
http://www.toshiba.eu/services/standard-warranty/
This warranty does not cover repair in other countries but in case of hardware malfunction you have to visit the authorized service provider in country where you made the purchase.
To get international warranty coverage you would need to purchase an International Warranty extension: details here http://www.toshiba.eu/services/warranty-extension/
In case the International Warranty has been registered for your notebook, the ASP in UK should be able to fix the notebook under international warranty conditions.

Warranty Void query(High Impotence) AND DISK USAGE 100% NEED HELP!!!

I Have an HP Dv6 pavillion 7011tx. after i upgraded this laptop to windows 8, i observed that the disk usage (in task manager) always shows 100% activity..had an Clean boot, tried all the disk checks and management things . rebooted th pc again with windows 8 but still the problem continues..
i dont think there is any solution to this problem as i have seen many many more other posts similar to this problem
COMING TO MY QUERY,
I think that the problem is with bios config, my hardisk type is SATA but the bios has it set to EF mode currently .
Which has made my pc very very slow The insyde h20 bios sucks!
Bios utlilty doesnt has the option even to change it. Is there any solution to this problem?
PC Configuration:
I5 3rd gen intel processor
6GB Ram
600GB HDD
CAN THIS CONFIGURATION ACHIEVE A 100% DISK USAGE EVEN IF NOTHING BIG IS RUNNING IN BACKGROUND?
I AM THINKING TO BUY AN SOLID STATE DRIVE, i hope that it will resolve the problem as it is compatible on both the mode. I will extend my HDD with SDD!
Can i do it myself or shall i have to go to HP CENTER.
DOES MY WARRANTY GETS VOID IF I OPEN THE LAPTOP BACK FOR THIS ?
REPLY ASAP (URGENT)

Hi,
Disk Usage 100% does not mean disk full but there is task which is doing a lot of i/o during that time (probably swap/page file). If nothing using i/o, the number should be down to 0% as shown:
Now, I start a download, you can see both disk usage and Networks activities:
In your case, the utility may do a lot of i/o to the swap/page file. My suggestion: stop it or BUYING MORE RAM.
Hope this helps.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Why is it that over 60 Complaints have been made to verizon about the razr screen cracking, and there is still no known issue ? Any answers Verizon?

I have taken the privilege of reposting several comments about the droid Razrs MANUFACTURE DEFECT!!!!!! I have highlighted what I felt where key points in each statement. I hope and entice any one with a similar problem to post your story so Verizon will see this is a "KNOWN PROBLEM"... My questions to Verizon are, when does it become a known problem? What does the consumer have to do to convince you, that we are not all liars.. and Is it impossible to think the producer can make a mistake?
Ms.H says:
May 2, 2012 at 5:16 pm
I have had my phone less then a month and now there is a crack running vertically between two points of contact, starting at the exact point where my thumb grips on the left side across to the point where my pinky grips on the right side. I made a phone call last night, set my phone down and out of nowhere a crack appeared on the phone. I have been researching the problem and found out it is much more common than not. Verizon will not do any thing to help and I am not willing spend $100 on an insurance claim for what I believe to be a manufacture defect. They need to take ownership! This is a Known problem!
I am currently fighting to prove my phone had a manufacture defect. I am sending it in to motorola accompanied by my own testimony also with links and statements of other people I found online with the similar problem. I have also contacted Corning asking them if their is any truth behind the articles I read, stating that due to the cutting process of the glass it automatically has microscopic fractures on the edges which are prone to crack with pressure on the sides. (Which ultimately would be a manufacture issue!) They should respond within 24 hrs. They will either tell me yes there is truth, They cannot comment, or they might not respond. But I thought it was worth a try, especially to have certified documentation when confronting Motorola who claims to have never heard of this problem… As they tried to tell me today! This is a very frustrating situation and I am tired of Verizon and Motorola always passing the blame onto the consumer. One of Motorola’s sales pitches “THIN NO LONGER MEANS FRAGILE” if thats the case back it up!
Posted on Mar 20, 2012
I had some happy news about 3 weeks ago, when I finally gave up on my Droid X and got a Droid Razr Maxx. I love the phone and the battery life. It actually lasted all day which is awesome considering how much juice smartphones need to stay smart. I sent the old X into the Best Buy shop to be discombobulated and returned. I had my new Razr Maxx for about 2 weeks when the unthinkable happened. A mysterious screen breakage.
I don’t believe most people when it seems obvious they are lying, but after having this happen to me, I now believe most people when they say they don’t know how their smart phone screen broke. These things must be fragile, so it is user beware regarding breaking the Razr Maxx screens. My story is as follows:
Checked the phone for messages/emails before leaving for work. Chilly morning. Go to work. Get out of vehicle. Phone rings while walking to work, and when I get it out it the screen is smashed and broken. I sent it to Motorola and they won’t cover it. They sent it back. It’s a shame the Gorilla Glass more resembles candy glass. I thought I was going to have a long lasting affair with the Razr Maxx and then this happened. If you have had something similar happen, please leave a comment here and hopefully we can prove a trend of the screens failing without abnormal wear and tear.
Lucky for me I have the insurance again on this phone and my Droid X is back and functioning properly while I deal with this new ***. Anyone that gets a smart phone without the insurance is a fool. These things can’t even last through being removed from a pocket.
If you try to send it in to get fixed, please reference this post so they know that this isn’t an isolated incident.
PS – the comments problem is now fixed, so fire away.
60 Responses to “Droid Razr Maxx – Broken Screen”
1.
Andrew Carpenter says:
March 22, 2012 at 3:08 am
I just had a similar situation happen to me!! I have had the Razor Maxx no more then three days…when I noticed this afternoon my screen was cracked!! Not only is the screen cracked, it’s cracked in four areas!! Now, I’m a person who takes extra special care of my phone not to drop it or be rough with it & I get all necessary protective accessories with my smart phone investment. My phone is so new, I am still waiting for the protective accessories to come in the mail!! All I know is my phone was in my car in a GPS holder, I drop off some of my clothes to the dry cleaners & low & behold while driving back I notice my screen is cracked in multiple areas!! Iwent to Verizon to argue my case that I didn’t do anything abnormal to cause the screen to be cracked. They said their was nothing they could do!! I was planning to call Motorola tomorrow, but after reading this post that may be futile. I just can’t believe that this “Kevlar Gorilla Glass” cracked like peanut brittle!! Of course I have insurance on this phone & I can file an insurance claim & get another phone, but I believe I shouldn’t have to pay for something that I didn’t cause!! I really think their has to be some sort of defect with the glass for this phone…
2.
Johnny Z says:
March 22, 2012 at 9:05 am
Our only hope is that everyone with this problem leaves a message here and we can take it to Motorola as proof that their phone is defective and it isn’t abuse that caused the screens to crack.
Sending the phone back to Motorola will just cause you to be without it for over a week.
3.
Andrew says:
March 23, 2012 at 11:04 am
I just switched from X2 to Droid Razr yesterday. Today was my first day carrying it. Had it in my back pocket while walking on the production floor. Apparently bending down was too much flex for it. Didn’t notice it until just now. So mine lasted approximately 3 hours before breaking. Sucks since I really like the Razr. I don’t want to go back to 3G, but at least my X2 was robust.
4.
Johnny Z says:
March 23, 2012 at 12:53 pm
@ Andrew
That really stinks man. Hope you have the insurance. And really, if a phone can’t handle being in a pocket what good is it? I do really like the phone, but hate it’s brittle nature and can’t recommend it unless they fix that aspect of it and take care of customers that are getting hosed like us.
5.
Steve K says:
March 24, 2012 at 12:51 pm
Just received a droid Maxx yesterday and one large crack from top right down the entire screen to the bottom in less than 24 hours. It is my sons. Not exactly sure what happened but he said it wasn’t dropped or anything. He had the original droid for over 2 years w/o any issues. All my other 5 droids never had trouble, droid 1, droid 2 global and droid 3′s.
6.
Johnny Z says:
March 24, 2012 at 9:49 pm
I’m getting one person a day leaving comments about similar situations here. But of course, it couldn’t be Motorola that is wrong here, it has to be the lying customer base abusing their faultless equipment.
7.
Alindner says:
March 26, 2012 at 9:39 am
I had my Maxx for barely a month, most of which was it still in its box as i hadn’t transitioned over to it. I’m not sure if the “Cracks” in my phone are the same as all of you sound like its a visible crack. Mine i noticed is when the phone has light coming through from the back (such as when the flashlight app is on) i see a cluster of cracks in the top left corner and then additional cracks/marks throughout the screen. I went to verizon and they tried to tell me that its the type of screen that it is and the they had seen it before….which is crap since there is no logic to that and my brother has a maxx as well without this issue…sounds more like bad manufacturing.
8.
Andrew says:
March 27, 2012 at 1:25 pm
Update on my phone – turns out it is the actual video screen that is cracked, not the gorilla glass. So you can’t feel any of the cracks, but the screen still doesn’t work. The phone is still functioning, but there is no way to interface with it. Since mine is purchased through my corporate account, it may be replaced at no cost. However, if so, I imagine that will not be the norm.
9.
Alanna says:
March 28, 2012 at 1:31 pm
Ive had my Razr Maxx for a month. I have the Otterbox protector on it. It just dropped on the ground and the entire face is shattered. ugh. I just switched from the Droid 2. I dropped that sucker almost every day and the screen NEVER cracked.
10.
Chris says:
March 28, 2012 at 9:43 pm
I have had my Maxx for exactly two months to the day when I was sitting eating lunch when my phone fell off of my lap onto the floor. I pick it up to find a hair line crack on my screen which no longer functions. (I had a screen protector and a phone case on my phone while this had occurred) Luckily I had insurance. I have called Motorolla and got nowhere and the best reccomendation that Verizon could give me was to call Asurion. My previous phone was a Motorolla Devour which is ancient. I’ve had it for roughly 4 years and dropped countless times. I don’t understand how the screen on a 4+ year old phone is alot tougher/better than the supposed “upgraded” glass screen.
11.
Larry says:
March 29, 2012 at 5:36 am
Mine cracked and went blank yesterday (3/21/12) for no apparent reason other than having it in my pocket. Thought this was supposed to be a tough phone. Don’t have the insurance since I am not rough with my phones and over 15 years have never damaged a phone. Guess I’m screwed.
12.
Gary says:
March 29, 2012 at 3:08 pm
Ok. Add me to the list. Got the Razr Maxx for my son and the screen lasted 4 DAYS! Now it has a nice crack across the middle. No abuse. I know for certain he does baby his phone and really loved this one. Now he’s heart-broken. Whole family has various Motorola Droids. None have had any problems. 4 days? Didn’t get the insurance since never really needed it before. To say I’m angry is an understatement.13.
kim says:
March 29, 2012 at 5:25 pm
I too am having the same problem. I have had my new droid razor maxx for only 13 days. I woke up this morning, turned my phone on and saw multiple cracks all over the glass screen. I did not drop it, sit on it or hit it on anything. I went to Verizon wherein they told me I must have done something to cause the cracking of the phone and that all I could do is file an insurance claim (which I have) and pay MORE money on top of the $300 already paid for another replacement phone. I would be more than happy to do that if it was in fact MY fault but it wasn’t. I take care of my personal items and seeing that it isn’t even 2 weeks old I do not feel it is right to make me shell out even more money for an obvious manufacturer’s defect. I have contacted Motorola about their gorilla glass and can only hope that they will rectify this issue. I have been a loyal customer of Verizon and find it very disheartening that they would not fix or replace the phone at no cost to me. I had the original droid for over 2 years with absolutely no problems. Clearly, there is a problem with the manufacture of this phone if so many of us are finding ourselves on this website writing about the same issue.
14.
Johnny Z says:
March 29, 2012 at 10:31 pm
If you guys get anywhere with Motorola regarding the broken screen issue please let us know. Until then, I suppose we can continue to stockpile similar happenings here and then try to move forward as a group. Power in numbers, and thanks for sharing everyone.
15.
kirk says:
April 1, 2012 at 2:24 pm
Ive had the razr maxx for six weeks. While using the phone, i ended a call. Pressed the homepage button and the glass shattered in my hand . The phone has never been dropped, impacted by anything or otherwise misused or handled roughly or improperly. Ive taken the phone to 3 different Verizon stores and got the same replies that ive aeen written here. I also contacted Motorola and got a very unwelcome runaround. I sent them an email today demanding contact information for the president of Motorola. I have insurance and have filed a claim only to be told by Asurion they have no razr maxx’s in stock and i will have to wait. This has been a circus! I have insurance in case of accidental damage. This was not accidental damge, its a manufacturer defect in the glass. I was treated so poorly by Verizon and Motorola that i will now not let this go. Why should i have to pay an insurance deductible six weeks after i bought an already expensive phone because of a manufacturer flaw? When i get my new phone i will be happy to send this phone to someone who can forensically identify what ive told motorola and verizon. The glass shattered through NORMAL use.
16.
Cath says:
April 2, 2012 at 8:20 pm
Got my Razr Maxx 6 weeks ago. Dropped it yesterday and the screen shattered. I don’t have insurance as I have never damaged a phone before. My prior phones have all survived my 8 year old as well. Seems really questionable that this product is so delicate. I got no where with the store in when questioning the quality of this phone.
17.
Jordan S says:
April 2, 2012 at 9:39 pm
Same story. I baby my Maxx and have never dropped it. I was driving and set my phone on the passenger seat (it did not move). I get home, put it in my pocket and go inside. Take it out a few minutes later and the LCD screen had cracked (not the glass) near the SIM card slot. Only thing I can think of is I put some pressure on it when I put it in my pocket but nothing more than what I’d consider normal. If you didn’t get the insurance Verizon just did open enrollment on their website for anyone who still wants it. I don’t know if it ended yet.
18.
Jimmy says:
April 3, 2012 at 1:33 am
I have had my maxx for 6 weeks. I protected it with an otter box case, but only to be disappointed when it feel from my work desk on to CARPET and shattered my screen. Called Motorola got nothing accomplished they really don’t care about their customers. And Asurion has been trying to get me to down grade it seems like to me this phone was put on a pedelstal for its greatness when it was cheaply made not great screen wise. Never had this problem before with any my other droids smartphones. I am highly disappointed, and very angry. I really hope the problem with this phone reach the right source to escalate it so that something can be done about it.
19.
Clancy says:
April 3, 2012 at 4:02 pm
Got my razr maxx. dropped it ONCE on carpet and it shattered the entire screen. major cracks everywhere. spend 300 bucks plus now repair because i didn’t get insurance. unbelievable. I feel you all.
20.
Adam Stanner says:
April 4, 2012 at 12:34 pm
I had the same thing happen to me. I have the original Droid Razr. I have had it for a little over 3 months. It was sitting on my kitchen counter when I noticed a crack in it. It has NEVER been dropped. There is a small parabolic crack right over the SD/SIM card door that can be felt, and another from the top edge of the SD/SIM card door across the face that cannot be felt. Everything still works though. It seems to me that the SD card door is the weakest part of the frame and the phone probably flexed there slightly cracking the glass. I guess gorilla glass and kevlar don’t mean a thing. I otherwise love the phone but if it can’t stand up to VERY gentle handling I don’t know what to do. I do know that my next phone will NOT be a Motorola/Google debacle. I am all about open source and the Android OS but the OS doesn’t really matter if the hardware can’t stand up to LIGHT everyday use. It is a shame when my last phone, yes up until a few months ago, was the original Razr flip phone. That thing was awesome. I have carried an Apple iPod around without a case for two years and it has not a single scratch on it. Guess my next phone will be an Apple iPhone 5 LTE or whatever name they decide to give it.
21.
Janet says:
April 4, 2012 at 6:40 pm
I have had my Razr MAXX for almost two months now. I put Pandora on jumped in the shower, got out of the shower to discover my screen was cracked from the inside. Phone is now completly useless. I also called Verizon who claims they have NEVER heard of this issue…Even though it happenend to my brother in laws phone the day before. He was within his 14 day window so his was replaced. I now have to go through insurance claim..kicker line is they want me to take a down grade as well…they say they dont have a phone to replace it with. Why do i pay insurance then? Dealing with Motorola as well, but they are acting the same way as Verizon. I was upset to pay my deductable after all the money I already paid, but my thing is, are we gonna have to pay 99.00$ every two months?
I seen on another blog that whats happening is the phone gets hot from NORMAL useage…due to the size of the Razr and MAXX the battery swells and creates pressure causing the screen to …yup you guessed it CRACK…so irritating.
22.
Johnny Z says:
April 4, 2012 at 9:08 pm
@ janet
That is interesting. The phone battery expands when hot and it has nowhere to expand to…??? I wonder if not having any way to remove the battery without tearing it apart makes that happen more…
23.
Dave says:
April 5, 2012 at 12:03 pm
Dropped my RAZR MAXX last night at home. It hit my soft shoe and the carpet. When I picked up the internal screen was cracked/smashed in multiple places. In the first week or two I had it, I had actually dropped it in a parking lot. A little nick on the corner, but fine. When I drop it on something soft, the screen shatters. The external gorilla glass is fine, but internally it looks like somebody beat it on a rock. Definitely an issue.
24.
Charlie says:
April 5, 2012 at 12:52 pm
Had my phone 2 hours, never dropped. Screen cracked on inside. Verizon store says physical damage cannot replace. Are they kidding me? Had it in pocket so I must of sat on it is what the guy said. I’m at store right now writing this from a display phone, I’m so fikg ****** . Had my Motorola x for years never had a problem. Don’t buy this phone, obvious corporate Motorola rushed this phone to public.
25.
Chris says:
April 5, 2012 at 2:50 pm
Had phone 5 days, nothing happened to it. Finished a call, put phone on counter and screen cracked. Verizon says can’t replace and have to pay insurance deductible because it’s damage not a defective product. Motorola says 5-7 business days after they send a label (up to a few weeks without a phone??) to determine IF it was defective or damaged. Then defective phones are repaired–”we don’t exchange products” What a racket!
26.
Jerry says:
April 7, 2012 at 4:17 pm
I had my phone 1 week and I dropped in from about 2 feet and the screen was shattered in 2 places. Very cheaply made screen for sure.
I have dropped many other phones with no problems
27.
James says:
April 8, 2012 at 11:04 pm
wow, guess Im not the only one,huh. I was so loving this droid for three days, but I dropped it. I could have dropped a drinking glass 1.7′ to the dirt would not have broke,, this thing shattered, done, completely over. Didn’t get insurance,,lol dam.
Didn’t get insurance because had last two droids til contract ran out got free upgrade, thats two year per phone without a scratch this max looks like I taped a few firecrackers onto screen and blew it up. Maybe they need to design a replacement we can just snap a new one on ourselves for 10 too 20 bucks and we all would be mo happy:)
28.
Mike says:
April 9, 2012 at 8:12 am
Yesterday, I got a phone call at an irritating time and kinda smacked my phone with my fingers and it slightly cracked something inside. The screen is blank and won’t come on. I can’t believe I broke it with the tips of my fingers.
29.
Aaron says:
April 9, 2012 at 9:15 am
Mine is already broken but if someone had a video of it charging every time they might catch it breaking on its own. Publish that and save us all.
I never dropped my Maxx and does not show a single scuff, I believe the screen broke from internal pressure from a hot li-po battery.
30.
Jeff says:
April 9, 2012 at 8:11 pm
I had my phone for four days. It fell out of my pocket while having lunch. No crack then. Had a long phone call later that night, when I was done there was a crack in the glass. Verizon wouldn’t do anything.
31.
Todd says:
April 10, 2012 at 10:27 pm
My son had this phone 6 weeks dropped it the glass shattered. Luckily we had insurance on the phone, got a replacement less than a week ago, dropped it on the carpet tonight and the glass shattered. Called Verizon and they said they have had no prior complaints of glass breakage. The Gorilla glass obviously isn’t what they say it is! Just a piece of JUNK!!!! Don’t waste your money!!!!!!!
32.
Chris Jacobs says:
April 11, 2012 at 2:19 am
Had my maxx for about two Weeks, woke up today to a cracked screen. About five min ago as I was holding it on Facebook I heard and felt it crack again! I haven’t dropped or banged it around at all.
33.
miriah overbey says:
April 11, 2012 at 9:55 pm
I too, have had similar problems. My phone just mysteriously cracked. I’ve never dropped it, and it has an otter box…and it still cracked. Bunch of crap. :-(
34.
krista says:
April 13, 2012 at 1:35 am
I had my new Razr for eight days when I noticed a crack in the screen. The crack goes all the way thru the glass to the bottom of the phone. I did not drop the phone or do anything that would damage it. I was taking extra special care with my new phone. I contacted customer service via email. They told me to get insurance and then file a claim. I did that and of course the claim was denied because the damage occured before I got the insurance. It is an unethical business practice for Verison Customer Service to have told me to do that. After getting the insurance, filing a claim…it was outside the 14 days I had to return the phone. The first service rep I spoke to should have told me to return the phone right away, instead I was told to file an insurance claim. I have emailed with 4 different service reps from Verizon and they keep suggesting I file a claim even though I have explained that I did file a claim and was denied. I am very disappointed with Verizon’s customer service.
35.
Amy says:
April 13, 2012 at 5:15 pm
On April 11th, I followed my normal morning routine. I removed the phone from my end table and its charging cable, and placed it in my purse. I then walked from my home, approximately 50 – 75 feet to my car. When I arrived at my car, I placed my purse on the passenger seat, and got into the car. Upon removing the phone from my purse to make a call, I saw that the screen had a small crack in it. The crack begins/ends right at the location of the power button, which must be pressed each time that the phone is to be unlocked/activated for use. I state this simply because it could be considered a ‘stress’ point, and perhaps have some bearing on how the phone may have been damaged. It should also be stated that this same routine had been followed for the previous 7 days since I purchased the phone. The phone was not being subjected to any treatment that would fall outside of what one would consider normal use. This is the same routine I have followed for years, with several other phones, including a BlackBerry Curve and a Sanyo Katana. Each of which I maintained service on for approximately 2 years, to the best of my recollection. I mention each of these phones specifically because unlike most ‘clamshell’ style phones, the Katana has a small exposed screen and the Blackberry has a fully exposed screen. Neither of them have any cracks to their screens, and even the scratches to them are minimal. This Motorola Razr phone is advertized to have ‘Gorilla Glass’ which while not unbreakable, is supposed to withstand quite a bit of stress. One website (I believe Corning or Motorola) indicates that the breaking point is around 121 pounds of pressure. I believe that there was a defect in this single particular piece of equipment (that may or may not be a singular incident) that caused it to break under normal use. It is also my belief that even if there is no current record of a ‘known issue’ with this product, it stands to reason that someone has to be the first to have the problem before it becomes a known issue.
36.
lane says:
April 13, 2012 at 9:07 pm
Phone falls from car seat to car floor..carpeted, 18 in fall , screen cracked! Unbelievable! ! ! ! ! !
37.
Cameron says:
April 14, 2012 at 12:54 pm
Had this phone since early February. It is the best phone I’ve ever had. It has survived absolutely horrible drops. down stairs, onto solid concrete (multiple times, I work in a warehouse.) It has been stepped on. It has been rammed or bumped into table edges while in my pocket (glass facing out). Not a single time did it crack. I went to band practice last night and it was sitting on my guitar bag. I put it in my pocket to go home, then I pull it from my pocket after I get home and the gorilla glass (NOT THE LCD) is cracked right next to the earpiece. It is shattered and there are cracks leading down the screen.
I called Motorola. They want $160 plus tax, which makes it $177, plus shipping to and from Texas. No doubt going to add it up to $200. That is 2/3rds of what this phone cost me. Called Verizon, no help, they were surprised that the actual gorilla glass shattered. I did tons of research on replacing the screen. Most of the time you need to purchase the digitizer (gorilla glass screen) AND the LCD. If you are really skilled and have nimble fingers and a clean work environment, I have learned you can replace just the digitizer. But it is pathetic that the gorilla glass had a nasty shatter, not crack, but SHATTER and the LCD works fine.
I have called numerous cell phone repair places. And they have given me the estimate of $220-250. This is absolutely ludicrous. I might as well buy a new one. Be this a warning to all people who buy this phone. This phone is amazing, when it works. But please do NOT skip out on the insurance. The most you will have to pay with it is $100. Do not make my mistake. Do not rely or trust the Gorilla glass.
Motorola is so very much designed to scam its customers. Physical damage voids the warranty. Are you kidding me? The most common problem, voids the warranty. And it must always be the customers fault. No, nothing goes wrong in manufacturing. Nothing. I will suck it up and probably use it with the cracked screen until Motorola gives me a better offer or I just cant stand it anymore and just get the f***ing repair. It makes me grit my teeth that Motorola offers the lowest price on screen repair.
38.
John says:
April 15, 2012 at 8:02 am
My 3-month old Razr screen cracked (never been dropped) when I had the audacity to press the lower left button with right hand while holding in my left. Apparently, the “Gorilla glass” is not designed for the rigors of, you know, using the thing like a phone and pushing buttons. Store basically called me a liar and told me not to bother sending it in, they’d send it back. I plan on a claim (probably arbitration, since they usually make you sign away your right to sue). I’ll see how it goes. This phone felt for three months distinctly like a beta version they rushed to market in time for holiday shopping season.
39.
John says:
April 15, 2012 at 3:35 pm
As a follow up to my prior post, the Verizon agreement says you can either arbitrate or pursue in small claims court. There is a dispute resolution form on verizon’s website you can use to initiate the process. I’ll try to come back and weigh as I navigate the process with thoughts/issues.
40.
Kereen says:
April 16, 2012 at 9:31 pm
I’ve had this phone for just over two weeks. I was pushing some icons up to trash and the screen cracked – I now have a nice thumb-sized crack near the power button. As with everyone else, Motorola and Verizon decided there was nothing they could do other than charge me more money. Glad to know that the $$$ I spend on a cell phone account means nothing to them.
41.
chupper says:

My daughter has had her Razr for about 9 months now. About two weeks ago she picked up her phone in the morning on her way to school when she noticed two cracks, both starting at the camera lens. One goes completely to the bottom and the other goes sharply to the side. She has never dropped it and me and my husband went over it with a fine tooth comb. We looked under a magnifying glass and could no find any reason for the glass to crack. Not one ding, scratch or bang. Our daughter really takes good care of her stuff, but we still wanted to make sure before we sent it in for repairs. Well we did and we got a reply from Motorola with a picture of the cracks saying this was customer abuse and that it is not covered under warranty. Even though they did not find any physical damage to back it up. Well I e-mailed them back and told them I did a little research and found pages of people having the same problems. Well I did not hear from them until I received a notice from Fed Ex that they were sending the phone back. NOT FIXED!!! I went to look up why and guess what there is no case open any more for the phone. It has been wiped clean. I put in the RMA # it comes back not found, I put in the ID #, the SN# and all comes back not found. Yet a day earlier all the info was there. I know there is a lot more people like me and all of you, but they just don't want to be bothered so they pay to have it fix, just to have it do it again. Unless they have found the problem and only fixing it on a customer pay only set up. I am furious and will not be recommending this phone to anyone. And to think I was considering this phone for my next up grade! NOT!!!!

NIghtmare - Brand new S230u from major retailer: Lenovo says warranty expired

I just purchased a new (sealed) Lenovo S230u factory box with security tape on both ends unopened, with no additional tape, from a major online retailer that also have physical stores in selected States.
It is a refurnished machine, according to the major retailer website, it has 90 days warranty from Lenovo with Levono phone number etc. Having bought several 1000+ Thinkpad and 3000 desktop from IBM, with the *very good* price offered and manufacture warranty, I am willing for the first time to try out the Thinkpads after it is owned by a Chinese company Lenovo. I had been very skeptical whether the Chinese company Lenovo would provide the same level of support as IBM. And this is where the nightmare begins.
I called and checked with the online retailer and they had a few hundred machines but I bought one of the last one they have in stock since it went to SOLD OUT within hours. I confirmed with them they are factory refurnished machines and they had hundreds of them. With the low price and short warranty, I made sure I have the ability to purchase extended warranty and went to Levono online chat for warranty to confirm how much it would cost to buy extended warranty and that shipping for any needed service is free BOTH ways. My last machine was HP and I loved how they provided two way free shipping and excellent technical support service. HP helped me fix an unexpected motherboard issue, deemed manufacturer’s defect and replaced it for free. No way I am buying any laptop with worse off warranty for a cheap price. The agent confirmed that I will be able to buy extended warranty with 2-way free shipping but need to receive the machine and give them the serial no. for a quote.
I felt safe, guaranteed by BOTH the online retailer and Lenovo and went ahead with my purchase.
Having read online discussions, I am very cautious to buy refurnished machines sold on eBay, non-major retailers that may switch off parts and discredit the warranty. I still checked that machine came with security tape sealed on both ends, nothing was altered.
However, when I started using the machine, I realized that it said my warranty expired! I called Levono immediately and the first agent gave me the lenovo_pop email address to send in my warranty and told me they can update and extend it for a year - I thought WOW, great if it is one year. I had tech issues as I performed a series of windows, lenovo, microsoft updates randomly, and getting some registry error message and wanted tech support to guide me quickly to restore to factory condition but the request was denied because warranty expired! Furthermore, he said they do NOT honor any warranty of refurnished machine NOT sold by lenovo.com! WHAT??? That is NOT what they informed me from online support BEFORE i purchased the machine!! And if my warranty end date is AFTER the day I called, they could have easily helped me? The machine expired 1/14/2014 (a year from manufacturer’s date) and I bought it beginning of Feb 2014. Oh great, I guess the few hundred customers that bought the same machine a few weeks before me won’t have this problem as I bought the last few machines – no wonder the cheap price for a wonderful laptop.
This issue was stretched out for weeks! With my case no. CLOSED – reason: no customer contact, when I was waiting for the agent who promised to call me back AFTER I emailed to Lenovo my proof of purchase twice to different emails - yet no one called. An agent then told me new info saying that the major retailer should be responsible to contact Lenovo. Then another agent said they don't honor any third party refurnished machine, even major retailers!! Another case no. opened and a supervisor escalated to a different Lenovo team with screen captures of links to retailer product page, warranty info, as well as my conversation with the Lenovo rep, yet I still receive no resolution 10 days after. This is night and day experience compared to previous IBM or HP experience I had. All contradicting info and the customer penalized.
With the major retailer, I have escalated the issue twice to supervisors, yet the Lenovo closed the first case no. when Lenovo supposed to call me back and the retailer couldn't do much while I still didnt' hear back from the second supervisor but they extended my 14 days return policy to 30 days. Their name not mentioned yet, because unlike Levono, the low level support person called me daily to follow up while I have been chasing after Lenovo every few days and know it would be ignored if I don’t keep pushing it.
This is madness, and if for the diligent cautious buyer I am, this is what I go through from a major online retailer, I can not imagine what a normal buyer would go through. Loyal customers should NOT be the ones who pays for this.
I sincerely hope something can be resolved within a day before my extended return date expired and a senior forum administrator can help me. If not, at least loyal and potential customers would know that things like this could happen and consider this before you buy a refurbished levono anywhere other than Lenovo, and you can be the judge whether Lenovo and it’s policies are worth supporting.
To be honest, I loved IBM, I love my new laptop and I just want the technical support I deserve to check on some potential driver issue and windows 8.1 upgrade support. I want to be able to perhaps buy the extended warranty that was promised. The peace of mind. Now I even have doubt about the company and whether to spend extra money for protection that does not protect customers! To be fair, 90% of the many agents/supervisor I talked to have been professional and helpful which made the process tolerable. The reason I waited so long to post this message on a public forum. It just seems like their system, policies and communication between departments are ridiculous and customers are penalized for it. If you don’t honor ANY third party refurbished warranty - deal with your wholesale agents, retailers, don't sell new or refurbished machines to them. Your loyal customers should NOT be penalized for it and make sure that customers are well informed if they do simple research! Information across departments should be consistent. And the supervisors of the departments should be able to honor and fix a mistake related to wrong info (if it was wrong) provided by another Lenovo department and handle things in a TIMELY manner. I should not have to spent over 15 hours on this for nearly a month! This is NOT what I expect from a top computer company in the US market. Something needs to be done so other loyal customers do not have to go through this and also ensure that customers who support Lenovo would NOT fall into traps of dishonest merchants.

wabibi,
Thanks for the additional details via private message. My apologies for the troubles you have had so far - let's look into the situation and see what can be done to help you get this resolved.
Best regards,
Mark
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
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LENOVO G560 WARRANTY UPDATE

I own a LENOVO G560 laptop. I bought it on 23-6-2010. This shows that I have warranty covered till 23-6-2011. Now I got a problem in my laptop and i took it to service center. the service person told me that MOTHERBOARD IS TO BE REPLACED, and also he told me to BOOK A COMPLAINT WITH CUSTOMER SERVICE PERSONNEL. I too did the same and customer service personnel said that my warranty is not updated and so HE ASKED TO SEND A SCANNED COPY OF MY INVOICE. I did that too and im waiting for getting my warranty updated Now my problems are, *) can i get my warranty updated within 48 hours of sending (as mentioned by that personnel) *) If it got late and exceeded 23-6-2011, then my warranty will be expired. can i still get my laptop serviced and motherboard replaced FULLY FREE OF COST. *) Notice that my laptop got repaired before my warranty expires. Still I am MADE to worry whether i can get access to my rights Please help me as soon as possible

Hi tog1966,
I'm sorry that your warranty status is not up-to-date as it supposed to be. Usually, the resellers would send in a list of sold products to Lenovo for a batch upate of warranty. However, i'm not sure about the frequency of getting the list.
In regard to your case, you can check with your reseller for the warranty update. Alternatively, you could PM me the details below and i'll see what i can do.
Full Name
Machine Type Model
Serial Number
Phone Contact
Email
Proof of purchase(receipt of the purchase that clearly state the machine serial number and purchase date)
Thank you!
Cleo
WW Social Media
T61, T410, x240, Z500, Flex 14
Important Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.
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I've send my Macbook Air for a warranty repair and it came back repaired BUT with new problems -.-

Good evening everyone...
First off I wanted to say that I'm ****** off and even more frustrated by my MacBook Air, god dammit this machine was expensive and now all I get are problems.
But enough of that, let me get to the point already.
So I made a topic in "Apple Support Communities" about a week ago ? Maybe two - bascially it was about my MacBook Air having this "kernel_task_" problem.
After that I sent this Mac for a warranty repair, of course they have replaced the Logic Board and claimed that it has been repaired - fine, that's amazing right ?
Well, NO.
So I was happy to finally get to use a computer at home (Not to mention that I need a computer at home to do any kind of studying or anything at all) and when I booted it up everything seemed to be fine - fantastic even !.
After launching it I updated my software (05/03/2013, Firmware Update 1.8, Java for OSX 1.0 and iTunes) and started to use it as normal, I was browsing the internet when my Mac turned off just like that while being plugged in into the charger.
I thought to myself - well, bad luck I guess.
I've turned it on again, it went fine for about 30-60 minutes then I turned it off without any problems
RANDOM SHUTDOWN COUNT : 2
After some time I plugged in my power adapter into it and guess what ? It turned on the MacBook by itself without me pressing the power button.
What the ****
So, basically what happens now is :
1. My MacBook Air randomly Shuts down
2. My MacBook Air turns on every time I plug my charger into it while being completely turned off
Any ideas -.- ?

Well, it turned off randomly again and I had some problems turning it on.
That was my first and last Apple computer I have ever bought, call it bad luck but I am dissapointed right now because I would expect a better quality product for that price.
Seems like I will have to build a PC workstation then, at least that will be more reliable.
Thanks for the "help" though

Write permissions issues / lots of "ACL found but not expected" errors / hardware failure? on brand new Mac Mini (still within warranty). OSX Mavericks 10.9.1.

I was hoping that I could receive some feedback from you fine folks here
My situation:
I bought a 2012 Mac Mini 2.6 Ghz Intel Core i7 from the online Apple store. It came with Mavericks 10.9.1 pre-installed and was delivered two days ago (I know, the mini update is evident but I needed the machine).
I noticed that I had to enter my password every time I created, moved or deleted a folder. I did not think much of it.
I did, however, think much of not being able to install files from certain developers. I received the "The installer is damaged" notification as shown in this topic: https://discussions.apple.com/thread/5541793
This screenshot is someone elses, I tried to install audio software.
Based on that error, I contacted the developer of the software. But then I noticed that I got the same error for other developers too.
I tried the solution that the topic starter marked as solving his issue in https://discussions.apple.com/thread/5541793. It involves booting in OSX Recovery (command+R) and excecuting the 'resetpassword' command. That did not work for me. It also looks like my password data isn't stored as I do not see the 'obfuscated' password dots that the screenshot shows in that topic, even when I entered and saved it multiple times -- but I'm not sure if that is part of the main issue (which I'm gettting to).
I also made sure gatekeeper allows applications to be installed from unidentified developers, as shown here: http://www.instantteamspeak.com/static/en/img/mac-gatekeeper-anywhere.png That didn't help either.
Next I opened up Disk Utility and ran a check on write permissions. That got me worried.
The check ran for a long time, spitting out "ACL found but not expected" errors.
I proceeded to restore write permissions. That took 20-25 minutes.
Once it finished I checked write permissions again. An equal amount of permissions needed to be restored! It's as if Mavericks didn't remember anything it did.
The good news is that I could now install the files I previously couldn't, but the fact that I've restored write permissions three times now, and each time it seems as if nothing of that is remembered, has gotten me worried.
I've made a video with some explanation here http://youtu.be/a0hKQvy-Km8 - my sincerest apologies for the shaky camera.
I then checked the hard disk and the partition above it. The Macintosh HD gave me the green 'ok' light, but something weird happened when I checked the partition on the level above it. It will take ages to finish and I see Disk Utility doing some strange 'jumping around': http://youtu.be/hyLAEhLRnKc (warning - long video so you might want to skip through it. The point is to demonstrate how long it takes).
When I checked the hard disk for a second and third time, I got 'everything ok' results pretty quickly.
Checking both the HD and the partition above it again, this is what happens (and what now worries me the most): http://youtu.be/4l2Fb2RvOW4
Edit: I sum up my findings at the end of the video, might be better to skip here and then watch the full thing only if it's not clear yet.
There is some further explanation in the video. It basically comes down to Disk Utility not finishing/not providing any conslusion, while Activity Monitor shows it's not doing anything -- please bare with me when watching the video, I know it's not the most exhiting video ever posted on YouTube but it does bring my point across (there is some more talk in this one; not sure if that's an improvement in terms of entertainment value though ).
** Is my hard disk failing? In that case I'll return the Mac immediately.
** Or just a software issue?
As said, this Mac Mini is brand new. If at some stage anyone would feel the wise thing to do is to return my Mac, please do let me know. There is a 14 day return policy in The Netherlands (on top of other warranties) and I'd rather return it in case of doubt, than end up with technical issues with this machine once I've started working with it. I'm ok with doing some troubleshooting if the machine is fine, but I'd rather not take a gamble with a 1200 € machine under warranty.
Thank you so much in advance - your help is highly appreciated.
Paul

I was hoping that I could receive some feedback from you fine folks here
My situation:
I bought a 2012 Mac Mini 2.6 Ghz Intel Core i7 from the online Apple store. It came with Mavericks 10.9.1 pre-installed and was delivered two days ago (I know, the mini update is evident but I needed the machine).
I noticed that I had to enter my password every time I created, moved or deleted a folder. I did not think much of it.
I did, however, think much of not being able to install files from certain developers. I received the "The installer is damaged" notification as shown in this topic: https://discussions.apple.com/thread/5541793
This screenshot is someone elses, I tried to install audio software.
Based on that error, I contacted the developer of the software. But then I noticed that I got the same error for other developers too.
I tried the solution that the topic starter marked as solving his issue in https://discussions.apple.com/thread/5541793. It involves booting in OSX Recovery (command+R) and excecuting the 'resetpassword' command. That did not work for me. It also looks like my password data isn't stored as I do not see the 'obfuscated' password dots that the screenshot shows in that topic, even when I entered and saved it multiple times -- but I'm not sure if that is part of the main issue (which I'm gettting to).
I also made sure gatekeeper allows applications to be installed from unidentified developers, as shown here: http://www.instantteamspeak.com/static/en/img/mac-gatekeeper-anywhere.png That didn't help either.
Next I opened up Disk Utility and ran a check on write permissions. That got me worried.
The check ran for a long time, spitting out "ACL found but not expected" errors.
I proceeded to restore write permissions. That took 20-25 minutes.
Once it finished I checked write permissions again. An equal amount of permissions needed to be restored! It's as if Mavericks didn't remember anything it did.
The good news is that I could now install the files I previously couldn't, but the fact that I've restored write permissions three times now, and each time it seems as if nothing of that is remembered, has gotten me worried.
I've made a video with some explanation here http://youtu.be/a0hKQvy-Km8 - my sincerest apologies for the shaky camera.
I then checked the hard disk and the partition above it. The Macintosh HD gave me the green 'ok' light, but something weird happened when I checked the partition on the level above it. It will take ages to finish and I see Disk Utility doing some strange 'jumping around': http://youtu.be/hyLAEhLRnKc (warning - long video so you might want to skip through it. The point is to demonstrate how long it takes).
When I checked the hard disk for a second and third time, I got 'everything ok' results pretty quickly.
Checking both the HD and the partition above it again, this is what happens (and what now worries me the most): http://youtu.be/4l2Fb2RvOW4
Edit: I sum up my findings at the end of the video, might be better to skip here and then watch the full thing only if it's not clear yet.
There is some further explanation in the video. It basically comes down to Disk Utility not finishing/not providing any conslusion, while Activity Monitor shows it's not doing anything -- please bare with me when watching the video, I know it's not the most exhiting video ever posted on YouTube but it does bring my point across (there is some more talk in this one; not sure if that's an improvement in terms of entertainment value though ).
** Is my hard disk failing? In that case I'll return the Mac immediately.
** Or just a software issue?
As said, this Mac Mini is brand new. If at some stage anyone would feel the wise thing to do is to return my Mac, please do let me know. There is a 14 day return policy in The Netherlands (on top of other warranties) and I'd rather return it in case of doubt, than end up with technical issues with this machine once I've started working with it. I'm ok with doing some troubleshooting if the machine is fine, but I'd rather not take a gamble with a 1200 € machine under warranty.
Thank you so much in advance - your help is highly appreciated.
Paul

Warranty Madness

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