Warranty Question (Fan and Logic Board Problems)

Here is my problem...
they have now replaced my logic board TWICE for the same issue and the computer is still having same fan problems (high-speed/lock up and pixelating).
I know apple has a "three-strikes" policy about getting a new machine after three repairs. My thing is I do not want a repaired machine, and according to the warranty it says that if it is still under a year from purchase (which it is) i can either get a new machine or money back. How do i push for money back. I am sorry to say that i never had any problems like this with a PC and i am extremely disappointed with the computer.
Any suggestions?

No need to lose heart with Macs entirely - these things happen. I'm sure there are many PC users who've had similar experiences, as there are Mac users who haven't.
Write down your reasons for requesting a refund (or the very least a replacement), quoting Apple's reference to their '3 strikes policy' in a letter and send it to them via recorded delivery.

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G5 and logic board problems

I recently acquired a used G5 2.7, fortunately with 2 years more of Applecare.
Has all the symptoms of a bad logic board, and will go into the shop as soon as I have some time to transfer data and block out a couple weeks of machine downtime. Board had apparently been replaced earlier. How pervasive is this problem with G-5?
Just had the same problem with a G4 iMac 1.25.

Throwing caution to the wind....
the country of origin on the board may be a guide to reliability, in my limited experience North American and European boards seem more reliable than the Asian boards ( then again I'd say Korean is supieror to China )

I have a problem with my motherboard and my battery of my 2010 macbook pro 13". It was just serviced with a new screen, keyboard, and logic board.

I have a problem with my motherboard and my battery of my 2010 macbook pro 13". It was just serviced with a new screen, keyboard, and logic board. How much will a new battery and motherboard cost and would it be worth it or should I just get a new computer. It was about 300 dollars to get it serviced last week. if it adds up to much past 600 dollars I will just get a new one. THANKS FOR ANY HELP!
P.S During classes today it began beeping in my bag. Like three kind of long steady beeps then a short pause, and when I opened it I couldn't see anything but it was on so I turned it off and back on.

Depends on what options your Apple store offers - if they can do a depot repair (where they send it out), that's around $300 for all parts & labor.
If the store doesn't have that option, a logicboard is around $600, battery $80-$100, from what I've seen.
If they JUST replaced the logicboard, you absolutely should NOT have to pay for another replacement - the replacement is covered by a warranty. If they want you to pay for it, make sure you have a copy of the receipt for the work that was recently completed so you can show it to them. They have no reason to charge you for another logicboard.
~Lyssa

IBook G4 (Jun 2005 model) Logic Board Problem (No Display and HDD noise)

Hello All
I have been using my iBook G4 (1.2 GHz) with no problems since I purchased it in June 05. But over the past 2 days, I have been noticing this weird incident of "no display" when booted and I was hearing a loud fan noise at times and I can hear my HDD spinning etc. When I tried to restart pressing CTRL+OPTION and POWER after shutting it down, it booted up but reverted my PMU to a date in 2001 (resetting all my email, music etc). But when I tried shutting it down again and restarted normally, I heard the bootup chime but no display. Again, I could hear the fan and the HDD spinning.
I took my laptop to the Apple Store here in Boca, FL today and was told that its a logic board problem.
I know there was a Logic Board Repair Initiative from Apple for the G3's and early G4's. Does anyone know such a thing for the fairly recent iBook G4's??.
Any help is immensely appreciated.
Thanks
Karthik
[email protected]
[email protected]
iBook G4 Mac OS X (10.4.8)

How do I verify that my issue is a logic board issue. Recently, computer froze. Tried a hard reboot but no luck. It either shows a blank blue screen or I'll get the grey screen and apple with the start-up spinner but it'll stop spinning.
That's it. I'm able to browse the contents of the iBook's harddrive when I connect it to my Ti Powerbook via Target Disk mode. I even lauched Disk Utility from the powerbook and verified the iBook's drive and it found no problems.
Could it be the same logic board issues that you guys are having? How do I verify this? Is it worth paying to repair an 800mhz G4 iBook (applecare expired April '06)?
I've heard about kernal panic issues with the macbooks so I'm apprehensive about getting one of those right now too. Getting frustrated. Actually considered copping an inexpensive PC laptop... ugghhh.

Continual logic board problems?

I just had my third logic board replaced (on my ibook G3 dual usb) this week. It goes out every 13-14 months, like clock work. 2 (including the most recent) out of the 3 times apple has replaced it without fuss or charge. When I received the computer this last time, it booted up fine all of my data and programs were there, except the clock was set to 1969. I had backed everything up on an external hard drive, so I decided to do a clean install of tiger. Tiger installed and booted then I shut it down for the night. This a.m. the computer would not turn on. I tried removing the battery, leaving the battery in, unplugging from the power supply, standing on my head etc. nothing, no apple tone, no light, although the keyboard light is on. Question, what happened? I have not tried resetting the PMU but I am not sure that it will work b/c I cannot even get my computer to turn on....Any thoughts before I send it back to the depot.
also, about the logic board replacement program....is the 3 year time frame a moving window? for example, i bought my ibook in 9-02 but my last logic board was replaced 2-06 is the 3 year time point at 9-05 or 2-09?
any thoughts are greatly appreciated.
Beckley
ibook G3, dual 1.8 G5 Mac OS X (10.4.4)

Your logic borard problem isn't the screen one then? I ask as I have exactly this machine (same RAM too!) and it has developed what sounds like an identical problem. It had its video fault logic board replaced 2 years ago but has been perfect since. Been used daily without a hitch. Then it just shut down without warning.
Now, if you leave it a while (hrs) it boots. You can then run it for a while, typically 10-20 mins (long enough to drop a back up of all the data over a wireless network which all worked fine). The it just suddently and without warning goes to instant death. And will not power up again. Pressing pwoer key or trying the PMU reset produces no response at all. Battery is ahcrged and charging system works when it is running fine.
This suggests a logic board problem but not the video one the free warranty covers. But you are saying yours has had this shut down problem repeatedly?
It has the feeling of being a risk to invest in logic board replacement.

How can I differentiate logic board problem from display problem?

I have been given an iBook G3 900MHz (one of the models known to have logic board issues.) When I boot it up, I get the Apple chime, the hard drive spins, and the caps lock and num lock lights light up. Sometimes the display comes on, sometimes it does not. When it does, it flickers and goes off and on. I don't get lines or pixels or anything that I have seen described as being indicative of logic board failure. As far as I can tell, the computer works fine otherwise.
So, how can I be sure the problem is logic board-related and not an issue with the inverter board or the display cable?
I was also wondering, how much trouble - if any - is Apple giving people about replacing logic boards on certain models of iBook? This one should be eligible, as its serial number falls in the right range and it was bought in Oct. '03, which was within the past three years.
Thanks!

there was a period when the display showed colored lines and pixels
Classic logic board symptoms.
The iBook freezes a lot
Mine did, too, with the logic board problem.
my gut tells me the problem is logic board-related.
My gut tells me your gut is probably right.
My question about repair coverage is this: According to Apple's support site, where I entered the serial number, this computer's "estimated purchase date" was October 3, 2003. But the owner no longer has any actual proof of purchase; no receipt, no packing slip, nothing. Is that needed to have Apple replace the logic board?
No. As I said, I bought mine, used, on eBay. I called in when I recognized the logic board symptoms (I had been working these boards for over a year at that point), they sent a box. It went out on Wednesday. They got it, fixed it, and shipped it back to me on Thursday, and it was back in my hands on Friday. (Practice makes perfect, I guess.)
Also, does Apple make their determination of age from when the computer was purchased or when it was built?
Purchase date only.
Or does that decision depend on if a person can produce a receipt or not?
Nope. The only paperwork I sent in with mine was the slip Apple sent in the box to indicate what all I was sending them (adapter, battery, extra RAM). What good would an eBay seller's receipt have done?
I probably have to go to my local service center (in NY that's a place called Tekserve, which is a great place to get a computer fixed, but the wait to be seen averages over an hour!)
Don't mess around with Tekserve. Call Apple at the number listed on the FAQ page:
http://www.apple.com/support/ibook/faq/
Thanks again for your input. I appreciate it.

Logic Board Problem?

Hey Everyone:
I'm still a fairly new Apple user, coming from a world of DIY computer problems. Problem is, this nice compact ibook of mine prevents me from being able to do much on my own. I'm trying to solicit some advice as to what I can do about my current hardware issues.
About 5 months after having my ibook I noticed white spots on my screen. I knew it would be repaired by Apple, but being the cheap SOB that I am I decided to put it off until the end of my 1 year warranty. I figured I could get everything fixed then, and avoid paying for the extended warranty. Well, I followed through with my plan, but I've noticed some new problems. I'm not too happy about this, but at least I realized these problems in time to extend the warranty.
The Problems:
-The first night I got it back, the computer completely froze! Everything working fine, and BAM! The screen looked fine but the entire system was locked up. Fortunately, this only happened twice that night, and I haven't seen it again.
-Also that first night, the computer would not come out of sleep. It sounded like the hard drive would start spinning, and the flashing light would turn off, but the screen was completely blank. I would be forced to hard reboot, and then things worked better. This led me to a reinstall, but the problem still comes back every so often.
-One day, I logged in to find that my clock had been reset to 12:00 and somewhere around 1960(?). I set the clock to the appropriate time, and have since realized this could be a PMU issue. I just reset the PMU a few minutes ago, and I'm keeping my fingers crossed this could solve the problems.
-A couple of weeks ago, the computer would give the dreaded 3 beeps at startup. This seems to imply that OS X can't find the memory bus, but again this seemed to disappear as well.
I'm looking for some help here. I'm afraid that the Genius bar will just ignore me, because I still can't find a way to reproduce my problems on a regular basis. Yet, the instability is driving me nutty, and I rely on my laptop to get almost all of my work done. Overall, I'm not very pleased with Apple's hardware work. Instead of replacing the entire screen casing, they only replaced the screen itself. That seems like a lot of work with a lot of potential to mess things up on my computer. What's with that farce of a bill that Apple used to convince me to renew my warranty saying that the screen cost $400? No way a screen costs that much, maybe the entire unit. Also, I lift up my keyboard and notice the Technician lost one of the screws. What kind of professional work is that, I ask you?
Does anybody have any advice on how I can get help with these problems? I just want to get through these rough times while minimizing my inconveniences, and avoiding the potential loss of any data. I am making regular backups, I just don't like the idea that my laptop can die on me at any given time without any warning.
Thanks!!!

maciscool,
That's a good guess, but maybe I wasn't clear enough. The only hardware changes are what Apple did when they replaced the screen. If the RAM is faulty, then it is something they damaged, because everything worked fine before I handed my ibook over to the Genius Bar. I ran memtest, and the Apple Diagnostics CD a few times, and I don't get any errors.
I'm more curious as to how people knew they had Logic Board Problems, and how did they prove this to Apple. As I see it, a problem such as this would either be disastrous or unpredictabe, that latter being much harder to prove to the retailer.

RAM upgrade MBP 7.1 fail. Only stock RAM works. Logic board problem?

pulling my hair out here.
I have recently uprgraded my mid 2010 mbp to mountain lion and thought i would upgrade as much as i could but ran straight into frustration town.
after a full day trying 8 different types and amounts of RAM, my MBP will only boot to a useable state with the stock ram it came with.
I made an appointment with a 'genius' at the apple store (the annoyance of having to call a condescending punk a genius is just too much to handle) and had said 'genius' disappear with my mbp for a half hour or so. Once he returns he tells me it is logic board problem and 'boy you aren't going to like the price of the repair'. F'n' right, genius!
My question is this:
would a faulty logic board allow the stock ram to work but NOTHING else?
secondary question: anyone else notice a slowing down of operations with mountain lion?

In your original post I got the impression that your MBP worked with the original RAM. Apparently that was a misconception on my part. My suggestions are to first run an Apple Hardware Test and see what clues, if any it offers:
http://support.apple.com/kb/HT1509
You may have to start it by holding OPTION D.
Next I suggest that you look over this user tip document and follow the procedures that apply to your MBP and OS:
https://discussions.apple.com/docs/DOC-3353
Kappy may have some additional ideas.
Ciao.

I have a Mac G4 double mirrored model and everytime I shut it off it will not go on when I hit the power off button. However, if I unplug and plug in the power cord it boots fine and everything is OK. The PMU and logic board have been reset. Any ideas?

I have a Power Mac G4 double mirrored model and everytime I shut it off it will not go on when I hit the power on/off button again. However, if I unplug and plug in the power cord it boots fine and everything is OK. The PMU and logic board have been reset. Sometimes my Mac goes on just by pressing the power on button but most times I have to pull the power cord and put it back in. Any ideas or help out there for this? Could it be a failing power supply? Apple Care says that this model is obsolete so there is no help from there. John
<E-mail Edited by Host>

Hi John,
That's often a sign of a bsad Capacitor in the Power Supply, but...
Might be time to replace the PRAM Battery, 4 years is close to their lifespan, far less if ever without AC power, & can cause strange startup problems...
http://eshop.macsales.com/item/Newer%20Technology/BAA36VPRAM/

My computer has been seen at Genius bar 6 times for freezing up, reloaded all original settings and even went to the apple shop where they replaced the battery and logic board. Still freezes after I try to reload iTunes stuff and app stuff from apple

my computer has been seen at Genius bar 6 times for freezing up, reloaded all original settings, all of their diagnostics, and they even sent it to the apple shop where they replaced the battery and logic board. Still freezes after I try to reload iTunes stuff and app stuff from apple, especially iPhoto which is seems to refuse to load and then begins freezing up all over again. Anyone else have this problem. Other than this, I have had absolutely no problems with this computer. Now, it's a file of junk.

Hi Ronald ...
Have you checked lately to see how much free space there is on the disk? Especially since iPhoto freezes at launch ...
Click your Apple menu icon top left in your screen. From the drop down menu click About This Mac > More Info > Storage
Make sure there's at least 15% free disk space.
And make sure the OS X software is up to date.
Click the Apple  top left in your screen.
From the drop down menu click: Software Update
If you have anti virus software installed or are using third party Mac cleaning utiliites, that may be part and parcel of the your problems.

DC In Board or Logic Board problem?

I have a 12" iBook G4 that's about 2 years old. It's been having intermittent problems reading the charger for awhile now and would flash charging and then not charging over and over again before it would begin to charge up again. This weekend it decided to stop reading the charger completely. The battery works fine in another computer and another battery works fine in it -- it just won't charge again once it loses it's juice.
It also will not work with just the power adapter plugged in with no battery. The little light comes on, but doesn't seem to pump power into the computer. And it's not an issue with the charger as it charges our other iBook just fine.
I've read conflicting info elsewhere about what it actually could be so I'm hoping someone could shed some light. Does it sound like just a DC In Board problem? Or a bigger Logic Board problem? Any help would be great... thanks!

From what I have read on this forum, people have managed to get the DC In Board replaced for a little over US $100. This would be at an Apple authorized repair shop rather than by Apple itself. This is much less than the cost of a new MacBook. I don't know what might be available in your area, but it would be worth asking at a repair shop.
Good luck!

Hard drive crashed on my MacBook pro and had to replace drive and logic board. When I connect my iPhone and try to sync I get a dialog box stating iPhone is synced with another iTunes library, erase and sync? How do I sync with iTunes without erasing?

Hard drive crashed and had to replace drive and logic board on my MacBook pro. After Install tried to sync with my iPhone and a dialog box pops up stating "this iPhone synced with another iTunes library, erase and sync?". I checked the manually manage music and videos box because I don't want all my wife's pics and music on my iPhone. How do I Sync without erasing what I have on my iPhone???

columbus new boy wrote:
How crap is that?
It's not crap at all.
It's not that simple. For example, I've 3500 songs on my MacBook but don't want them all on my phone, so I have to manually select each song again???
There has to be a solution.
Why not simply make a playlist with the songs you want on the iPhone?
and maintain a current backup of your computer.

Hi I have Iphone 4 which the 2yrs warranty is over and now having problem with the phone LCD is flickering wat should i do.

Hi I have Iphone 4 which the 2yrs warranty is over and now having problem with the phone LCD is flickering wat should i do.

Service Answer Center - iPhone - http://support.apple.com/kb/index?page=servicefaq&geo=US&product=iphone <-- enter correct country in drag-down menu once on page.
Repair Pricing section - http://www.apple.com/support/iphone/service/faq/
iPhone model Out-of-Warranty Service
iPhone 4, iPhone 3GS, iPhone 3G, Original iPhone $149
If out of warranty and you don't ever want Apple to repair it again ("Certain damage is ineligible for out-of-warranty service ... unauthorized modifications."- http://www.apple.com/support/iphone/service/faq/, http://support.apple.com/kb/index?), search for third party repair services, e.g., http://www.iresq.com

Grey screen no apple followed by blue screen with vertical lines. Graphics and logic board replaced 6 months ago. What to do? I held down shift, it gets HOT HOT and makes noises. (for safety mode) followed by a blank grey screen and blue screen

grey screen no apple followed by blue screen with vertical lines. Graphics and logic board replaced <6 months ago. What to do? I held down shift, it gets HOT HOT and makes noises. (for safety mode) followed by a blank grey screen and blue screen. Then tried the other way (sorry, I think it's command alt delete? I don't remember) and it turned from grey (no apple symbol) to blue blank. Then third time, grey followed by blue with vertical lines, not blocky clear lines that you can see if you are close to it.
Thanks for any help!

You have to take the computer to the Apple store to have it checked out.
Genius Bar reservation
http://www.apple.com/retail/geniusbar/
Best.

Question about the logic board and video

Hi, i own a macbook pro 17 in. @ 2.4 ghz, and have the nvida 8600 gt card. I'm pretty sure that the card has failed since no video has shown up during start up 2 weeks ago (i asked a friend of mine, and he had the same problem with a macbook pro 15 in., he was pretty positive on a card failure). I brought it to the local genius bar, and they fixed some firmware or whatnot, and it worked fine for a week. A week later, the same problem of no video showed up during start up.
My question is if this is a video card issue, is it possible that the logic board could have been damaged from the faulty video card? The tech. told me that it might be the board, and im afraid of paying the hefty repair fee, although i personally feel that the card is all to blame.

Here is the article on the NVIDIA 8600 chip:
http://support.apple.com/kb/TS2377
Note that Apple will do the repair free of charge if the chip fails within the first two years of ownership. The repair will be to replace the logic board, as Apple does not work on boards at the component level. Your machine should be new enough to qualify for the free repair.
Good luck!

Warranty Question (Fan and Logic Board Problems)

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