Warranty question : What to do???

Hello,
I have a 2nd Gen iPod Touch. A considerable amount of dust got under the screen, and it is covered by the limited 1 year warranty. My iPod was bought less than a year ago so the warranty is still valid.
The problem? I have no idea what to do. I've been browsing the support website for about an hour and I still have no idea who to tell or where to go.
There is no Apple Store in my area in Canada, so I can't go local. I speak french, and as I understand, the call-back feature is only offered in english and anyway, somehow I would be charged for the call since my product as been purchased more than 90 days ago (charging for a phone call..???). There is absolutely no email support available for iPod touch problems/replacement, at least from what the support page says. I tried the Online Service Assistant; everything works fine until Apple wants my credit card number and randomly tries to charge me 45$ for shipping. The product is still under warranty, why would I pay 45$ for that???
Please enlighten me.

http://www.apple.com/ca/support/ipod/service/prices/#canada
Shipping and handling is $39.95 Ca. AppleCare at $69.00 would be well worth it.

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