Warranty question

I received a Canvio 500GB external HDD as a gife in December of 2012. This morning I received the infamous click of death and the drive is no longer recognized.  I checked the warranty status and it is still under the manufacturer warranty. I created an RMA but it is stating that it requires a receipt. Since this was a gift and I just out of luck?

I apologize this time.
I should have told you I have tried every set of numbers I can find on the computer and the box it came in.
Perhaps I should mention something else I just remembered. When I'm going through the steps to look up the warranty status I cannot find a specific reference to ThinkServer and I've wondered if this is part of the problem. I have discounted it since I start this on the screen that my server information is on.
Is there a specific page where I can input the serial number that is explicitly for a ThinkServer?
Thank for all you help.

Similar Messages

  • Headphone warranty question

    When requesting service for headphone replacement, do I need to sent both my Iphone and headphones to UPS or just the phone?

    You take the machine to get repaired at http://www.apple.com/uk/buy/ locations which are authorized service centers. If you are planning on selling the machine, be sure to follow these tips I've written up:
    http://www.macmaps.com/selling.html
    In some cases, there are some repair shops which do work for less than Apple that have a good reputation:
    http://www.dttservice.com/
    http://www.powerbookresq.com/
    http://www.microdocusa.com/
    http://www.macspecialist.com/
    http://www.techrestore.com/
    Some of these will repair machines from the U.K. as well.
    Also note, if your machine is under 1 year old, it is still under a hardware warranty. If you had bought AppleCare, you might still have coverage on your hardware for 3 years from the date you purchased your computer, but you would have had to buy it in the first year to get that coverage. Many of these questions can be answered by AppleCare representatives. Now if the damage was caused because you dropped the machine, normally that is not something covered, or obviously damaged yourself. That's when you have to pay out of pocket for the parts and labor yourself even if it is under AppleCare. AppleCare usually makes the final determination of whether or not it is something they can cover. So I suggest calling them at least to see what the cost will be.
    This forum is just a user to user forum for technical help which Apple monitors for constructive feedback (i.e. no ranting or blaming).

  • Battery issue and warranty question

    I bought my macbook pro in Dec 2007 and really love it. Fancy interface, easy usage. And after almost a year in Nov 2008, my battery went bad. Only last for 45 minutes, I check my serial and it said I'm still under warranty so I went to the nearest apple store which is in Glendale Galleria and got a free replacement battery without any problem.
    Things went well until now, my macbook pro appeared to be shutdown automatically within 10 minutes of usage eventhough I still have like 90% left. I tried everything but still.
    My question is, will I get a free replacement battery again ? I know that my warranty is over, but this battery I got from last Nov, so it is not even a year old. Will it work out or I have to buy a new battery ?
    This is my batt info
    Battery Information:
    Model Information:
    Manufacturer: Sony
    Device name: ASMB012
    Pack Lot Code: 0001
    PCB Lot Code: 0000
    Firmware Version: 0110
    Hardware Revision: 0500
    Cell Revision: 0303
    Charge Information:
    Charge remaining (mAh): 4935
    Fully charged: No
    Charging: Yes
    Full charge capacity (mAh): 5361
    Health Information:
    Cycle count: 35
    Condition: Normal
    Battery Installed: Yes
    Amperage (mA): 625
    Voltage (mV): 12568
    System Power Settings:
    AC Power:
    System Sleep Timer (Minutes): 10
    Disk Sleep Timer (Minutes): 10
    Display Sleep Timer (Minutes): 10
    Automatic Restart On Power Loss: Yes
    Wake On AC Change: No
    Wake On Clamshell Open: Yes
    Wake On LAN: No
    Current Power Source: Yes
    Display Sleep Uses Dim: Yes
    Battery Power:
    System Sleep Timer (Minutes): 10
    Disk Sleep Timer (Minutes): 10
    Display Sleep Timer (Minutes): 2
    Wake On AC Change: No
    Wake On Clamshell Open: Yes
    Display Sleep Uses Dim: Yes
    Reduce Brightness: Yes
    Hardware Configuration:
    UPS Installed: No
    AC Charger Information:
    Connected: Yes
    ID: 0x0100
    Wattage (W): 85
    Revision: 0x0000
    Family: 0x00ba
    Serial Number: 0x003d3bf9
    Charging: Yes

    YungYang wrote:
    My question is, will I get a free replacement battery again ? I know that my warranty is over, but this battery I got from last Nov, so it is not even a year old. Will it work out or I have to buy a new battery ?
    Unfortunately there's no one here that can answer that question. This is a user-to-user discussion forum. As all service issues are handled on a case-by-case basis by Apple there are two people that can assist you further:
    1.) The agent that picks up the phone when you call (800) APL-CARE
    2.) The Genius at the Apple Retail Store that sees you for your appointment
    That's the next step at this point, we can speculate here till we're blue in the face.

  • Bad customer service and warranty question.

    I called a couple days ago to see if could get my lcd bezel fixed, since it just started to crack and the bottom (basically the back of the lid when it's close)  for no reason at all. if i dropped it or did something to break it, i wouldn;t even bother calling. but it just started doing this naturally so i;m worried that there might be a bigger problem. i didn't think it was a big deal, and i do have a warrenty for a reason, so i thought i might get it fixed before it runs out and the problem gets worse.
    To be clear, i have the warranty that came with the machine. I called Lenovo expecting the same great service, but i got something completely different. I explained my problem and the women just started speaking at a really loud voice "it's going to cost you $995 to get it fixed, Do you still want to do that" I told her that i thought that my machine is still under warranty and she told me that is not covered.
    Since i have my thinkvantage tool open to get the model number and everything, i can see that i have 60+ days left. so i told her that and she comes back with "let me check your warranty." I'm a very patient person and rarely get mad, but at this point i was kind of confused and mad that she would just give me an answer without checking. she told me that i was not covered with accidental damage and i don't think i am.  But when i told her that the damage is not by accident, she got very defensive and told me a lot of stuff i couldn't make out. such as "it will still cost you 995 dollars and it would just be a waste of time to send in your machine and get it sent back. and that all damage plastic wise, will count as accidental damange and if there is no damage, they send it back, it;s still gonna cost 995 dollars.  This is all i could understand, since she was being loud and her voiced cracked over the phone.
    To replace a piece of pastic should not cost anywhere near 995 with or without warranty
    so i guess after complaning for this long, here is the real question.
    Is that true, that the warranty that you get when you buy a machine does not cover plastic damage because it would be part of accidental and you do not get accidental protection when you buy the machine, even when the damage was not the result of an accident. this is not even a week after they replaced my power adapter and HDD.
    I do plan to call back, but wanted to see if i can get a straight forward answer before i do.
    Thanks

    Escalate your complaint to the customer service satisfaction officer. 
    There is no warranty agreement in your warranty booklet, which explicitly states that case or plastics fitting is not covered. In such cases, one should assume that it is covered, provided that you did not damage the part yourself.
    Regards,
    Jin Li
    May this year, be the year of 'DO'!
    I am a volunteer, and not a paid staff of Lenovo or Microsoft

  • Toshiba satelitte l305-s5955 warranty question

    Hi,
    I was having trouble finding warranty info on my particular laptop, and had one simple question with regards to it:
    Does Toshiba honor their warranty if the end user replaces Windows with a Linux operating system? The reason I ask is I just bought a new laptop, and am experiencing what seems to be a hardware problem with my monitor. But I'm not quite sure at this point, and want to install a Linux OS on my computer, but don't want to risk voiding the warranty if there does end up being a problem with the monitor.
    Thank you!

    Like civicman stated, if you should ever send it in under warranty I can almost guarantee that they will restore the system to it's factory out of box state to test it with so you would need to re-install linux when you get it back.  If you are having some problems with it I would get those taken care of PRIOR to installing Linux if at all possible. 
    Installing linux will NOT void your warranty.  The problem would arise that if you call them about an issue they will more than likely require you to restore the system back to it's factory out of box state to verify that the problem is in fact a hardware issue rather than a software issue.  They also would NOT guarantee that the system would work with Linux.  My advice would be to create your Recovery Disks and then setup a Dual Boot system leaving the original WIndows still installed.  Just shrink the Windows partition down so it has 10gigs of free space then install Linux on the remaining space.  Once the warranty runs out you can delete the WIndows partitions if you don't want to use them.  
    If you don't post your COMPLETE model number it's very difficult to assist you. Please try to post in complete sentences with punctuation, capitals, and correct spelling. Toshiba does NOT provide any direct support in these forums. All support is User to User in their spare time.

  • IPad warranty question

    Hi, I bought an iPad with retina display and Sim card in the US. It is defective (monitor issue) and within warranty period. I am now based in London, UK. Can I have it repaired or replaced here?  Thank you

    as far as I recall, yes, it's honored world wide.
    http://www.apple.com/support/contact/
    start here to find an apple store near you or to ask them specific questions.

  • Ipod touch warranty question

    I recently ordered a 64gig ipod touch,sadly its backorder,but when I went to purchase a warranty for it,it didn't give me the option for it.Should I cancel my order and wait till the site gives the option for the warranty,or can I buy one later?

    You're welcome!
    Adam
    Best Buy Community - Retail, Americas
    Forum Guidelines | Terms & Conditions | Community Guidelines | Blogging Guidelines
    *Remember to mark your questions solved and click the star under the user's name to show your thanks!

  • Warranty question about my broken GT 683DX

    I asked a question earlier about my broken GT 683DX and I got a response saying it is more than likely broken beyond repair and cannot be fixed.  This was not any error by me and appeared to be just the systems fault.  My question now assuming my laptop is under the extended warranty, is what will MSI do for me when I send my laptop in?  Will they replace my laptop even though I doubt it is made any more?  Will I get store credit for the original price I paid? Will I get store credit based on depreciation of the laptop?  I read through the warranty multiple times and was still a bit confused.  Hopefully someone here can help.

    I honestly have no idea. I would contact MSI directly (call them) and ask them. I'm not sure any other users here will have an answer either.
    >>How to contact MSI.<<

  • Selling iMac & warranty question...

    Hi everyone, I'm planning on selling my imac on eBay but I've lost my receipt. There's still warranty for half a year so can the buyer still use the warranty with just the mac's serial # or will they need the original receipt?
    Thank You-

    Hi everyone, I'm planning on selling my imac on eBay
    but I've lost my receipt. There's still warranty for
    half a year so can the buyer still use the warranty
    with just the mac's serial # or will they need the
    original receipt?
    Hi Andre Monteiro!
    If the iMac is legally owned and has a valid warranty at this time, it will have a valid warranty for a new owner, and in that case you should not be afraid to state "valid warranty" in your eBay auction description.
    While Apple may not HAVE to honor a warranty without proper documentation, in practice, a demand for physical documentation would be unusual, since the owner information that matches the person requesting a repair is usually within Apple's database due to online or mail-in registration. Macs and Apple software that have never been registered will raise big questions. Questions are less likely to arise if the iMac is currently registered to you, and if the new owner, during setup, registers the Mac to their name, address, and Apple ID, and thereafter keeps their Apple personal info up to date.
    Just as important as the original receipt which proves your legal ownership and right to sell, will be the purchase/payment information generated by the eBay transaction, as that will be the proof that the machine is legally owned by the new owner.

  • Ideapad V570 Warranty Question

    Hey guys,
    Recently (8 hours ago) called up Lenovo and requested that they send me a replacement HDD. Since it was still under manufacturer's warranty it'd be no cost, but they had to take my credit card information in case I chose not to return the old HDD within 30 days.
    Went into my online account tonight to transfer some money into savings and saw a large sum missing ($145.13). It was from Lenovo. I was never told I'd be charged for anything, and this seems like an odd amount for a hold. Regardless, if there was going to be a hold on the account, they should've told me.
    Is this normal, or did someone at Lenovo drop the ball on this and charge me when they weren't supposed to? Seems about the right price for a 640GB Western Digital HDD.
    Thanks.
    Jonathon
    Solved!
    Go to Solution.

    Hello Jtrousd and welcome to community,
    If the laptop is in warranty then there should not be in charge.
    Kindly contact the support centre again and ask the detail about this.
    Best Regards,
    Tanuj 
    Did someone help you today? Press the star on the left to thank them with a Kudo!
    If you find a post helpful and it answers your question, please mark it as an "Accepted Solution".! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
    Follow @LenovoForums on Twitter!

  • Warranty question (AppleCare)

    About a month ago, I dropped my MBP from about 3 feet. To my delight, everything still works the same, and no data was lost! There is a small dent in the corner where it fell, but I won't complain.
    My question is that having owned the laptop for about 5 months, will Apple still honor an extended AppleCare if something breaks in the future? Suppose my HD dies a year from now, when I bring it in to Apple, will they look at the dent, blame the drop, and then send me away? I've always purchased AppleCare in the past for any Apple products I've owned, but it doesn't make sense to if Apple will likely fault me even though the drop happened years ago.
    TIA

    Superbacardi:
    It should fall under warranty, as I know another Mac Powerbook customer who got his fixed under warranty.
    If they will not fix it under warranty, then find a local, trustworthy shop to repair it. Doing this through Apple will only cost you too much money, as I have come to find through my experience for this same problem.

  • Shard of plastic coming away from the body - warranty question

    I've had my MacBook for under a year. Last night, at the bottom right edge of the laptop (in between the trackpad/button and right edge of the computer) a piece of the body came away. I was left with a shard of plastic about an inch and a half in length 3mm thick hanging off. I've reattached it with a little glue but obviously it's still damaged.
    My question: the MacBook is still under a year warranty so can I take it back to where I bought it and get it replaced as obviously it's not supposed to do this?
    Btw, I was not doing anything different, the laptop has always been properly looked after and maintained.
    Looking forward to hearing from you and thanks in advance for your time.
    Peace
    DK

    Interesting - will take it back and get it replaced - thanks for your response

  • IPhone 3G Warranty question

    I live in Luxembourg, I bought a brand new german iPhone 3G without T-Mobile contract on eBay (in its original packaging, never touched)(I didn't know at the time that it had a SIM-Lock), and just after unpacking, the mute switch broke off. Now, to get proper online help, you need a serial number of an activated phone, which I can't supply, since the iPhone hasn't even been activated yet (because of the SIM lock, it'll only accept T-Mobile SIM cards), and it's already defectous.
    Apple Premium Resellers won't touch it, because normally, it's the contractor's job to send defectous iPhones to Apple (or at least I've been told by them), T-Mobile won't touch it, since they had that huge privacy scandal just a while ago and can't risk anything right now, and since the phone hasn't yet been activated, the Luxembourgish contractor won't touch it, since it's a T-Mobile iPhone.
    I've been pushed around quite a bit now from Apple reps, T-Mobile reps, service hotline people, and Vox (luxembourgish service provider) reps, and I KNOW my rights. One (1) year warranty in case of defectous hardware, except if it's become defectous as a consequence of misuse, abuse, flood, earthquake, fire, or other natural forces. The phone has been used in the margin of what could be called "normal use" (in fact, it's never been used, so that margin is still quite big)
    Nobody seems to be responsible for sending the broken device to Apple for repair services, even thought the device is, clearly, still under warranty.
    I don't want to have to pay up to 200€ just because I had the bad luck of getting that one particular bad mute switch.
    My questions are: who can I go to? Where can I send my iPhone for repairs? why hasn't Apple accepted it in the first place?
    Has anybody made any similar experiences, or does anyone have any helpful advice for me?
    Thank you in advance.

    I already tried activating the phone with a prepaid card, but T-Mobile phones seem to only accept contract cards...
    So there is such a directive/law? As for the limitations: the phone was bought originally from an authorized retailer, it's not like I have an illegal stolen phone or something, but shouldn't it matter if I am not the original owner if the phone wasn't even unpacked, right? (at least I hope it doesn't)
    I mean, if I bought a Macbook, and a week later, I'd sell it on eBay, the warranty would still be valid, so what's so different with iPhones? It's an Apple product I paid for, it's less than a year old, it broke under (less than) normal use, why isn't anybody responsible for fixing it?
    apart form that, I'm not trying to force a retailer from Luxembourg to fix it, that's why I went to Germany to a T-Mobile shop and called the German Apple service hotline (Who accused me of being a hacker, by the way. On the phone. After a 10 minute wait. Yeah, I sure ain't calling that hotline anymore)... but that didn't turn out anything helpful at all...
    What I could try is getting a cheap T-Mobile contract without cost unless I call somebody (you know, basically like a contract that acts like a prepaid card, I hope such a thing exists), activate the phone, drive back to Trier, and get it into repair under the warranty.
    and even if al else fails, I guess I could still just google for third party repair services (although I want to avoid such things, as that would void the warranty)
    well, thanks to everyone who helped me, I guess this means case closed.

  • Z87-G45 Gaming and bend PCI pins where MSI N780 was located - warranty question

    I have my rig installed february 2014 and it worked perfectly until today.
    I was doing some coding when the screen went in stand-by mode and at the same time my videocard (MSI N780 3G) fans went in bezerk mode.
    Needless to say the card give up on me. There is warranty for that.
    But when I was checking the system i found something else which disturbs me. Some of the pins in the PCI slot where the videocard was held are bend inwards. Strangely enough it's the same set of pins on both side of the connector that are bend, so I can only conclude that some local heat build-up could be the result of that.
    There was no excessive dust buildup in the case of on the motherboard.
    The pins are now bend in such way that they surly will break or will short-circuit whenever I try to push the card back into place.
    I've attached a picture. My question is, can I get the motherboard replaced under warranty as well?
    [Inline mode=1]

    Quote
    I've attached a picture. My question is, can I get the motherboard replaced under warranty as well?
    this appear to be a physical damage, means they can charge you for the repair.
    but you have to contact your reseller or MSI: >>How to contact MSI.<< for details

  • Nokia warranty question

    Hello guys!
    I'm using Nokia Lumia 520 and I find it very good. It has just one flaw. My button for volume down deattached itself from motherboard like 5 days ago and fell off. I didn't do anything that may cause that except normal button clicks. Now the button for locking screen is starting to fail. It doesn't even work anymore but it's still attached to main board as I can see when I open the lid. (Not to be mistaken buttons on the lid are fine.) 
    There's a picture attached to see the problem.
    So my question is if warranty is good for solving problem like that or will I have to pay and how much, What's your advice? 
    Greetings, Peter
    Attachments:
    webcam-toy-photo1.jpg ‏86 KB

    By black cover you probably mean the cover that is screwed(?) to the phone. If you do...I didn't open that. I only opened lid that comes in colors (in my case white) which allows me to change the battery or SD card if needed. I never tried fully opening the phone and I guess only opening that cover doesn't accuse me of what you said right?
    And thanks for the answer

  • Touch Pad Not Working / Warranty Question

    I spilled coffee on my new HP computer and now the touch pad doesn't work. Have I voided the warranty due to liquid damage?
    This question was solved.
    View Solution.

    Hi,
    Most likely that is not warranty covered. Please read more from this:
      http://h40059.www4.hp.com/warranty/information/faq.php
    Regards.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Maybe you are looking for