Warranty start date shows 2½ months too early
HP Stream 7 Tablet - 5709. Tablet received 1/24/15 and I registered it that day. When I go to my Warranty Check page and enter my serial number, it shows the warranty start date was November 05, 2014. When I wrote HP Support, my reply (CASE:edite case by moderator) states: "Support Case Manager is not available at this time for HP Stream 7 5709 Tablet.
I am confused. All I want is the correct start date for my tablet. Who can I contact to get this resolved? Thanks
This question was solved.
View Solution.
HI @BAGS7 ,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publically post ( serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Regards,
George
I work for HP
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UK_hello wrote:
I bought a HP laptop on may 2015 and i have registered it. Today i.e on 02 Aug, 2015 when i happend to check my warranty status it was showing that i have only 4 months of warranty left. The warranty start date was wrong.I also have Invoice regarding purchase date. When i contact HP support they say i had warranty until 2017 (other than what was displayed). I dont understand . How can i change my warranty start date. I am worried with the issue.Please HelpHP user forum can't help with this you need to contact HP support for this problem. -
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