Warranty Swap Outs

So I am within Warranty, sleep wake was broken - so I got my phone swapped yesterday.
A girl next to me had a similar issue and said to the guy, can I pay the difference and upgrade my 5S for a 6 - he said yes and quoted her 185.00 for this.
I asked if I could do the same and they said no - anyone know why it is one rule for one and one for another?

She might have been within the time period where you can return a device for a full refund. I did this when I bought my iPhone 5. Needed more memory so I returned my original phone and paid the difference for increased storage.

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