Warranty ZEN Vision:M HE

Hello everyone,
I can have a deal on a new Zen Vision:M but the guy is trying to sell me another warranty saying that the company warranty doesn't cover the battery (the battery is actually the reason why I am not sure about getting that player and I am thinking about a MicroPhoto instead) so if the battery broke, my player is dead. I don't want to spend 350$ on a player and have the battery die soon. What do you think I should do? Go with the MicroPhoto where I can change the battery and try the ZEN Vision. Thank you for your help!

Sorry to post again after my post but I need to make up my mind today about the Zen Vision:M since the sale ends today in Canada and I was wondering if I have to take the best buy warranty at all? I checked and it is not true that the warranty does not cover the battery so he lied to me.
Is the warranty that Creative gives is enough or should I take also the one from Best Buy. They always put doubts in my mind so I never know what to do with their warranty.
My other question is just because I cannot replace the battery, should I go with the MicroPhoto 8Go?

Similar Messages

Zen Vision:M

Hi, I dropped my Zen Vision:M in to the toilet yesterday when I walked in watching a movie (so no, it wasn't in use, thankfully) and it hit the seat then was fully submerged for about second. When I grabbed it out, it wasn't off, but the screen kept flashing and it was making some extremely strange noises like whining, clicking etc. A lot of water came out of it and the noises were quite loud. I tried to turn it off using the power button but it wouldn't, so I put it in a cupboard for the night to try and let it dry out. This morning I looked at it and there was condensation behind the screen, so I left it for another 7-8 hours while I was away at school. I came back and it looked dry, so I plugged it in and turned it on but it still makes the same clicky noises. The LED comes on and it sounds like the hard dri've is trying to work, resulting in the noises. The screen doesn't come on at all.
So what should I do? Should I leave it to dry out more or try charging it up fully, because I thought this might explain why the screen didn't come on.
Also, I know this isn't covered by the warranty so if it does need repairing, and it can be repaired, can someone give me an estimate of how much that would be? I can't really afford another one because I'm a student, and I really liked my Zen while I had it, so if it could be repaired for not too much that would be great.
Thanks for your help in advance.Message Edited by alexgalgut on 09-9-200706:7 PM

When you've left it the two weeks,?when you attach it to your computer, if it is recognised then I suggest you access the recovery utility and re-format your hard-dri've - if any sectors have been damaged by water then the formatting process will mark those sectors as bad and therefore un-usable. I'd then transfer your music across and fully charge the player. If the screen or hard-dri've are damaged and you feel brave then you could buy a replacement lcd screen/hard-dri've from somewhere like eBay and try replacing them yourself (there's instructions online and video tutorials on YouTube showing you how to take your player apart). Creative are very unlikly to repair your player and if they are interested (which I doubt)?then it will?probably be just as cheap to replace the unit. Water has a habit of getting everywhere and damaging components to the point where nothing can be done except buy a new player. Sorry I can't be more positi've, hopefully it'll dry out. I'll keep my fingers crossed for you!

Zen Vision:M Problem (Firmware + Recovery Mode) (please un-sti

(apologies on the sticky, i misclicked!)
I've had my Zen Vision:M 30GB for over a year now, and I absolutely love it! Unfortunately, while on my New Years vacation this past week I accidentally dropped it after it tangled in my headphones. Immediately afterwards, I started getting the "recovery mode" problem that seems to crop up. Unable to get past this(it booted only once every million-or-so tries), I decided to use the "MP3 recovery tool" from Creative's site
Unfortunately, it froze up halfway through, and now is giving me a "Hard Disk error". I tried to reformat, and it seemed to wipe it clean...but now it wont even recognize it when I plug it into my USB port to put in new firmware! (The PC recognizes it, but not the Firmware installation)
I don't know what else I can do....any ideas/help, please?
(I looked at Creative's support pages, but they only deal with Warranty repairs, which I don't have as it was a gift.) Can they repair/replace a broken non-warranty player, and if so, for how much?
Or is there another solution I haven't tried yet?
Any help would be GREATLY appreciated!
Thanks in advance!Message Edited by leova on 0-02-200805:06 PM
Message Edited by leova on 0-02-200805:08 PM

Customer Support can also arrange out of warranty repairs, and can advise on the price.
Cat

Zen Vision M: Unable to charge. Nearly to give product back (forev

Hello,
I purchased a Zen Vision M two weeks ago. When I arri've at home I installed the software successfully and then connected the Zen Vision M to my USB poert on my laptop (Win XP Pro SP2) to charge it; no sign of life. No display activity and NO LED CHARGE ACTIVITY. I letf the ZVM an entire night to see if things changed, but no success. I've tried the following:
- Disable power saving on usb port: no sign of life
- Gave everyone permission on usb port: no sign of life
- Push reset button and the recharge: no sign of life
- Tried on a different PC: no sign of life
So I retuned to the shop and:
- We checked with a differnt cable and with a desktop on the shop: no sign of life.
I asked to change the ZVM with another one. Yesterday, after TWO WEEKS of delay (because the shop had to order since it was the last ZVM they had), I had the new ZVM. Result: NO SIGN OF LIFE once again.
Note that:
- my USB ports (of both laptop) works perfectly with other devices
- my usb ports have power: I have a USB PC Lamp, and a USB Optical Mouse and they works perfectly.
- I let the ZMV connected to the USB port always more than 8 hour. The Laptop power option was set to avoid hybernate or suspend status
- No application was running during charge
I tryed to find a phone tech support, but - despite the statement on the creative site - in italy there is no phone support, just via e-mail.
If the customer support will not able to resolve the problem I'll give my ZVM back (forever) and I will ask my money back.
My percption of the problem is that the ZVM have battery completed depleted and USB is not able to provide enough power to charge. But the fact that not even the LED id flashing let me with no clue.
I kindly ask the community if someone had the same problems, and if there are any suggestion that AT LEAST let my charge led flashing.
Sorry, for the long post, but I'm really upset with the whole situation.
Thank you in advance.
Riccardo

I am new to these forums. So bear with me. I am in the Oz outback.
In a possible answer to your problem IlRiccardo I purchased two Zen Vision M units this past week with the same problem. I returned the first unit and got my money back. I purchased a second unit from a different supplier in a another town. Same problem again The second time I did read the supplied booklets in more detail pouring over every word. I found what the symbols in the top right of the screen was suppose to mean. I did purchase units with the Creative supplied powerpack. I was able power the unit up on the external power pack.
Q. Do you have a symbol that looks like a plug with two prongs on it's
Q2. What is the version number of the installed firmware?
I had that symbol on the top right of the screen. I found through a small Product Information booklet that it was to indicate a fully charged battery and operating on external power. RUBBISH (to the charged battery) as it was a brand new unit. The firmware version installed in both ZENs was .30.xx (cannot remember the last two digits).
I checked the Creative FAQ pages at my daughter's place (in town where I purchased second unit) and found a page listing most of the same symptons as I was experiencing. The download page was talking about a version .50.xx. The link was for a downloadable version of .6.0.
Subsequently I did download the update file and installed it. Low and behold my ZEN Vision M now showed the symbol for a charging battery. The unit did charge up and is working on the battery. Firmware Version .6.0
Check with your supplier/shop where you purchased your ZEN to see if this action will void the warranty? My supplier is suggesting it has!!!!. I hope I don't have to go down the warranty path for any reason.
Hope this helps you and others.
I have post an almost similarly worded reply in another thread about "not charging" SO it is a firmware version issue in my view.

Zen Vision M Recognized by XP Pro, but not by Creative Media Organizer or other transfer softw

I have a Zen Vision M. It worked perfectly for months. Suddenly, it wouldn't turn on. I started it in Rescue Mode, did a clean up and several reboots. It started doing a rebuild on every start. Now when I plug it into the USB port, my computer recognizes it. It gives me the portable device icon in the task bar. But, if I try to use it with Windows Media Player 0, Creative Mediasource, Organizer or anything else, it says the device is not connected. I have checked Device Manager, and it shows up. I have uninstalled and reinstalled the Zen software. I have no issues with device drivers in the Device Manager. It just simply will not show up as connected on any software to transfer music.
If I connect it to the USB, it goes into dock mode. When I boot up any of the software, it shows the docking arrows moving. It's like everything is ok except the one important piece - not being recognized by the various software needed to transfer music.
Please help!? I have a Dell Dimension 8400. I run Windows XP Pro with ALL updates, and SP2. It is completely up to date with all critical updates for XP Pro. This came out of the blue and I have no explanation for it. I hadn't used it for about 3 days, but it worked perfectly up until I turned it on that last time when I got nothing and had to go through all the clean up, reboots, etc. I have done 2 clean ups so far.
Please advise what to do next.
Thanks.

Ok. I checked my version of XP. It is XP Pro, Version 2002, SP2. I checked and already had the 2 hotfixes that were listed as being needed before proceeding. I followed all the steps and changed the registry key on "everyone" as the instructions stated to do. My ZVM is still not recognized by any of the software for transferring or organizing MP3's. My computer still recognizes that it is attached. It still gives me the device icon in the task bar. It still says it's A-ok in the Device Manager. It does everything, except it is not detected by ANY of my music software. <sigh>? Frustration is at its peak for me right now. I really appreciate all of the efforts. I'm at my wits end now. I have done everything you have indicated I should, but am getting the same results. I did purchase an extended warranty from Circuit City where I purchased this last summer. Is that the next step? Do I need to get this replaced?I love this player and really don't want to go through this again. We had to exchange it twice in the first month because it froze up and wouldn't do a thing. This last one has been perfect. I keep it in a leather padded case at all times. It never has the battery drained. It never gets jostled or bumped or dropped or anything that might damage it. When not being played, it stays on my desk in the case.
Thanks so much for any and all help.

Creative Zen Vision M no longer charges with the wall char

I have had a zen vision M for about 5 months and have never had a problem with it til now. I was listening to it this morning and realised it needed charging so i plugged in the charger as well and all was fine. It seemed to charge for awhile and then it stopped and the charge went backwards. Now every time i plug in the wall charger (that came with the player when i bought it in July 2006) it just shows as being on AC power unless i hold it in a specific position. I have it plugged into my computer at the moment and it seems to be charging. the blue light is on and the battery is showing as charging.How do i know if its a problem with my charger or not - i tried my PSP charger as i had seen that in some posts on here and the same thing happened. I think its something internal. I don't want to send it anywhere as of course its out of warranty and i don't want to pay for anything.Anyone have any ideas. I read something about firmware fixing battery charging ability but then it wipes out FM recording - not that i use it that much but i still use it.Anyway im wondering if anyone has any ideas or if anyone else has had the same problem. I searched high and low but i could only find people with charging problems when they first bought the units.Any help would be appreciated as i like to listen to it at work and my work computer won't accept my player as im not an administrator so i can't install it etc. I need to be able to charge it either at home or at work so i can listen to it. Thanks for your time in advance, i really hope someone can help me as i love this groovy player and i just lectured my sister the other day on how much better than an ipod it is and now it goes and does this. Thanks again

It seems to have fully charged. I left it on while i went out and it now says it has full battery although it still seems to be charging. Does that mean there could be a problem with the AC charger slot on the adapter? Is there any way to buy a new adapter? if that seems to be the problem. If i upgrade to the latest firmware can i go back to the original if necessary?

Creative Zen Vision 30GB - How to set IR Remote ON with Navigation keys not working in the play

I have Creative Zen Vision 30GB player. Within a month of buying, its navigation keys stopped working. I took it to the customer service of store where I bought it and they fixed it (their solution was to make firmware update, even though I do not understand how come that can fix this issue). Anyways after another 5 months of not so often use, the same problem returned (key pad stopped working and without it this player is useless). I sent it to Creative and they returned it saying that as it has few scratches on the edges, they believe it has been hit. I never dropped the player and these are normal scratches at the end if you do not use any skin (which I could never find for this player). Btw from my other friend's experiences, Creative always does like this, never considered warranty (so beware!). Anyways now the problem is that I have IR remote for Zen vision but it can not work till IR Remote setting in System->Player Settings is switched ON. And this can not be done as the navigation keys are not working. So please please suggest me some other way if anybody of you know to enable this setting through software. Otherwise this costly player is just a 30GB harddisk for me

Just wanted to mention - I bought the IR Remote thinking to make the player useful without navigation keys. Now I feel like I wasted more money instead of shifting to some other player by some other company with better customer service.

Zen vision:m chargin problem with USB ca

I've got vision:m for months , and during this time I used to charge with USB cable , and didn't have any problem , but it doesn't charged earlier , actually I hooked it up to my USB last night , and there was blinking icon up to today , but no any progress . so I use its original cable(electricity) and?it's going to charge?.Should I going to warranty company for this problem(doesn't chargin with USB) ?thanks for sharing your mind ( and pardon for my english )?Message Edited by MTahmasebi on 2-3-200604:5 PM

KRe: Zen Vision M Firmware Problem!!! Can't deal with this thing any more..._
menios wrote:
So you say that I actually have the Windows Media Player 0, because my Zen is being recognised..
I have rebooted it several times but its just the same thing...it shows firmware problem!!
Why isn't this player working?I've seen many people, not only from here, who have the same exact problem and they gave up on their mp3... I dont have this kind of luxury to buy a new one!!I don't know whether Creative has put on this a "time bomb" or is just faulty, but I really wish it could be saved..
I'm saying it is WMP0 because the firmware file sees the player. The computer can recognize it but with WMP components that firmware file would be grayed-out..So when you reloaded the firmware did you choose "reload firmware" Before you connected it's?(That is what erases the firmware prior to uploading the firmware. If you did not do that it could cause it to fail.Do these ste
ps.
Open the firmware file,On the player format>cleanup>choose reload firmware, then connect & run the firmware file.

Zen Vision M Screen Problem

As of a few days ago, my Zen Vision M has had these horiztonal white lines on the screen, and they run through everything (movies, music, wallpaper, etc.). They obviously aren't part of my wallpaper, and changing the wallpaper or reformatting the ZVM doesn't work. Does anyone have any advice on how to fix this, and assuming I would have to send it in, would my extended warranty cover the problem?

Try updating the firmware, but if that doesn't help I'd recommend getting in touch with Customer Support.
Cat

Zen Vision M: 30GB//Player gets stuck @ "ZEN vision M" lo

Alright, this player loads, but it freezes at the "ZEN Vision M" logo (as I said in the subject). I tried formatting it, and all those other options on the boot menu, except for updating the firmware (I can't, since I do not own Windows Media Center anymore). The warranty is past it's date, and I am not sure what else to do. Any suggestions, because I do not feel like going out and buying a new one. I'd like to send it somewhere to get it fixed but I'm pretty sure that I wouldn't be able to do that.

branbran,
Based on your description, it would be advisable to get in touch with support. Check the "Support" folder on your installation CD for Customer Support contact details.

Zen Vision M 30GB Warre

Hello i own a creative zen vision m 30GB and no that the new creative zen has come out I have heard that they won't be making any hardisk MP3 players again so i was wondering if my Zen Vision M broke now would it still be coverd in warrenty and what would happen?

Actually from what I have been reading, creative is working on another hard-dri've based player which is supposed to incorporate a lot of cool stuff. I am sure your m vision would be covered under their warranty given that you either purchased that extra warranty from them or have a problem within the manufacturers warranty.

Replaced Zen Vision:M 30gb with same ~ Is it necessary to uninstall/remove original progra

So my Zen Vision:M 30 GB crashed and died a horrible death recently. I made the HUGE mistake of not holding onto my original receipt (duh) so even though it falls under warranty, I can't prove it. OK, that's my bad. I loved my Zen while it was working well so I decided to get another one. I really wanted the 60 GB but Creative Customer Support told me in no uncertain terms that the slimmer version would not be released in the US soon or, possibly, ever. (What's up with that ) So I just want to go back to my happy place with my music. I'm ready to get all set up with my new player. BUT ~ do I need to remove all programs related to Creative and reinstall with the new CD provided with my new Zen It would make sense to do so, I suppose. Start from scratch. But I see four programs listed as Creative in my computer. They are:Creative MediaSourceCreative Removable Disk ManagerCreative System InformationCreative Zen Vision M Will I create a problem by removing all four Is there another program I'm not thinking of that should be removed I rolled back to WMP 0 because I read of so many problems with updating firmware and WMP . Now I read there's a fix in WMP and it's OK to reinstall. Anybody want to speak to that Should I dowload firmware right away So many questions... I just really want to get it right this time and enjoy my Zen life once again. Thanks!AFH

If I would have to venture a guess I would assume that there is an IRQ/Interrupt problem going on with your USB controller on your system.
This can can happen due to the system sharing the IRQ that the USB ports are on with other devices, or sometimes be the result of having an older USB driver or an older driver on a device that shares the IRQ with the USB ports.
Going to a slower hub is most likely slowing down the IRQ request rate (due to slower data rate) which keeps the system from becomming unstable. You might want to check out this thread here for some hints on things to try.
The gentleman in that thread was getting "blue screens" and reboots but its most likely the same basic type of problem.http://forums.creative.com/creativel...uery.id=490850

My Creative zen vision M broke what do i do

ok my Creative zen vision M 30 gb broke buti dont know how
i turned it on this moring and the touchpad wasnt working so i was going to turn it of but right before i could to that a black screen comes up saying low baterry and truns of by itslef but i chared it last night so later in the day it turns on byitself and the tocuh pad and the buttons still itsnt working
i've had this player since october and i want to know about the warranty
and if creative zen and fix this or replace it with a new
thanks

can anybody help me with this problem
thanks

Sick Of This - Creative Zen Vision:M isn't recognized by SO

Hi everyone,
My PC doesn't recognice my Creative Zen Vision:M 30GB, it used to show my mp3 player as connected before, but since last week neither my PC nor the Creative Media Explorer can't connect to the player.
I have reverted the Microsoft Windows Media Player to the v0.
My SO is XP SP3.
I already have installed the Creative Media Source.
I couldn't get into "reboot mode" on my mp3 player 'cause it has run out of battery.
Thanks in advance.

Zen Vision M 309Well, I had my zen for going on 3 years...Strangest things is that it will not turn on at all.. I tried all the online documents
-Resetting it with the USB (nothing plugged in , using the back ports)<-- in which my computer does not recognize the device even if i change to another computer or another USB port; i even purchased another USB cord and same results
- I bought a wall charger (left it plugged in overnight); nothing i only see the CREATIVE screen that displays, doesn't respond to any buttons I push
Same two?effects will wall charging/ computer charging
-When plugged into computer or wall sometimes it will show the CREATIVE screen, or sometimes it will show a blinking light above where the power is...
I tried also to reset it while it powers on and it doesn't do anything
When trying to update the firmware, a message says that the device is not connected when it is..
This is becoming expensi've, and i cannot find my receipt to even get a warranty,,, please help

Zen Vision:M - Quick qu

Considering buying Zen Vision:M. Just wondering wether the rechargeable battery can be replaced. On the mp3 accessories page in shop it just says for Zen Vision not M.:smileyindifferent:Message Edited by homer999 on 02-26-20060:34 AM
Message Edited by homer999 on 02-26-20060:35 AM

The guys at anythingbutipod.com opened up a ZVM already and it *can* be opened, and the battery quite easily accessed. So down the line, when the battery starts to fail, and the warranty has expired, I'm sure you will be able to find a new replacement battery online and replace it yourself.

Warranty ZEN Vision:M HE

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