Warrenty with dust under the Display

Hi,
iv the problem that theres much dust under my iPhone 3G Display. So i want send it to Apple. The only problem is, if Apple says "thats no warranty case because x" will they send it back to me for Free or have i to Pay?
My fear is that iv to Pay a new iPhone or some other Costs (for opening etc), because my iPhone has normal stress marks..
Greetings and Thanks!

HI and Welcome to Apple Discussions...
Your iPhone is covered under a one year limited warranty, more information here. http://www.apple.com/support/iphone/service/faq/
We are Mac users helping other Mac users, not Apple employees so we can't tell you whether or not
Apple will charge to repair this or not. Check out the link above.
Carolyn

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Dust under the display

hi
i've bought my ipod video 80gb in october and now i have dust under my display and i know, that it shouldn't... can i do something against it?
does apple warranty "no dust under the display"?
so far
inkognito

HI and Welcome to Apple Discussions...
Your iPhone is covered under a one year limited warranty, more information here. http://www.apple.com/support/iphone/service/faq/
We are Mac users helping other Mac users, not Apple employees so we can't tell you whether or not
Apple will charge to repair this or not. Check out the link above.
Carolyn

My Zen Sleek with dust under the scre

Hi,
i have a zen sleek bad dust under the screen returned it and have got another one, same issue again i dont want to return it again due to inconvenience and postage costs,
I have tried canned air and it doesnt work,
Has anyone got a fix for this and what else can i do? could creative swap it for another model mp3 player?
Thanks, Eddie

zenny53 wrote:
I've had to return a Sleek becuase of dust too. It doesn't matter how many new Zen Sleek's you get, they'll all get dust under the screen. When I got my second one, the FIRST thing I did was wrap the whole thing (except for the headphone socket and usb sockets and the touchpad) in clear tape. I find you can still use it perfectly and the tape really isn't noticeable unless you look closely. This is probably the best thing to do. Canned air didn't work for me. I've only found dust speck under the screen since getting my new player and it's because of the tape.
One of the truly useful accessories lacking for Creative products are protecti've skins. People shouldn't have to resort to covering their player with tape.

Dust under the ipad mini screen

Hello my friend
I have ipad mini 64gb wifi+4g
Yesterday see 1 or 2 dust under the display
Do you ham this problem ?!
Is it normal ?!
I am verry Obsession :-(

I bought 1 month ago :(
I dont have apple store in my country
I see this dust in ipad 1 and 2 and 3 !!! Even on another ipad mini
This problem For most people it is trivial
This problem has very Current , yes ?!

Did any buy a 4th generation iPad with speck(s) of dust under the screen?

Purchased my first iPad at a local apple store on launch day, noticed a speck of dust under the screen. Had it exchanged and then found another speck of dust under the screen once again. Went back and wanted another exchange, apple store employees were nice enough to allow me to open two additional iPad. I did a thorough check of each and noticed dust under the screen on both. Wasn't allowed to open anymore iPads so, I was given the option to exchange mine or return it. I decided to keep mine as there was only one speck of dust under the screen. Has this happened to anyone so far?

I wanted to upgrade to the iPad 4th generation as well. I have been through four (4) of them. ALL FOUR (4) had readily visible dust under the glass. Three were from the Apple store here in Santa Barbara, and one was from the Apple store in Santa Monica.....so not all from the exact same shipment, although possible all came from the same batch at the factory.
There is fine white dust all offer the interior packaging materials when you open these up....which is not a problem....but then there is always a speck or two of white dust UNDER the glass. This is totally unacceptable for a high-end product that costs $700+ from accompany that goes on and on about how exceptionally high their quality control standards are.
The Apple store staff have been fantastic to deal with throughout this. It is proof Apple stands behind their products and claims of high quality. However, the fact that four out of four brand new iPads had the same defect (immediately seen by two techs at the Apple Store in every case) indicates the standards are sliding...at least at the factory.
The fact that I received four out of four iPads with this defect doesn't mean I am unlucky....it likely indicates that thousands of these shipped to North America...or at least California....have this defect. I just noticed it.
And anyone who says "that's just how all iPads are" is wrong. I am typing this post on my iPad Generation 3 that came out of the box with no dust under the glass.
This is a major quality control issue with the new iPad 4 and Apple needs to address it.

I have a problem with dust on the monitor (iMac 27).

I have a problem with dust on the monitor (iMac 27). it appeared after half a year of use (in a clean room is not dusty). Replaced by a matrix of times under warranty. But after a while, again, there were shortcomings in the upper corners of the matrix. The guarantee is no longer valid. Am I entitled to free replacement of the matrix or the display?

Re: I have a 27" iMac that has developed smudges at top left and right of the screen. Of course it has just gone out of warranty. Anyone had a similar problem or found a solution?
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Dust under the zen Touch'es scr

I was wondering, whether I could make Creative take a look at my player, because there is dust under the screen. I mean, could this be a warrenty service issue? I asked already Creative customer support in Germany ( e-Mail), but it will take longer because of the weekend and some fests in the beginning of the next week, so I hope I could get some hints hier too. I has been 45 days since I have it and it is getting more and more. It is quite annoying to look at it. I do not want to experiment removing it alone, as I could damage the player and void the warranty; what is more important is that I would like to have a permanent protection against dust.
By the way is this normal? I did not observe any dust under other peoples' players. Nobody is posting smth aboout it, so I presume it is just me.
Thank you

Plam mk
Here are some links for you its not just you. As you are in Deutschland I would suggest that you may want to return it to the shop you bought it from and ask for a replacement if you feel it is excessi've.
(that is far more straightforward than dealing with a manufacturer) As for protecting it from dust I intend to buy a unit in the next couple of weeks so I would be interested too in preventing this problem.
http://forums.creative.com/creativel...ery.id=0#M2276
http://forums.creative.com/creativel...ery.id=0#M2436
http://forums.creative.com/creativel...ry.id=0#M37498
ALICIA
Die ?rzte: die beste band der welt

Dust under the LCD cover, sticky/non-responsive keyboard..

Hello,
I've been trying to find information on this.
I purchased this phone, outright, from Bell when they finally started selling it a couple of weeks ago. Since then, the phone has aquired a large amount of dust under the LCD cover (and continues to do so). The keys sometimes "stick" or feel like they cannot be pushed down (but are registering).
I contacted my carrier, Bell, over the phone and the CSR told me to go into a local Bell store to get it checked out.
I went to my local Bell store and a worker there told me that I can't get it exchanged and that I should just open the phone myself to clean out the dust and check the keyboard.
Is this right?
They're telling me to void the warranty on this brand new phone regarding problems I'm having with it. Does anyone have any tips on what I should do about this?
My previous phone (which was a Pearl 8130 that I had for 3 years) didn't collect any dust under the LCD screen and had no keyboard issues.

your warranty and support is through your carrier you need to be firm and explain it better to them your issue. You should not have dust on the LCD so soon with a new device (unless it is damaged) as for sticky keys, i never had a sticky key with the hundreds of devices we have unless some one spilled something on it. If it is a factory defect, again you have to get this taken care of with your carrier and they are the first line in warranty support.
Good Luck.
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Dust under the screen....

Does anyone know if you can have apple remove the dust under the screen if you are under warranty? Like will they service the iphone for that? And if they do, do you know if they will completely replace the iphone, or will they just remove the screen and fix it?
Thanks

Roaminggnome is right, it's a case by case basis, but as long as you have not abused the phone, it's more than likely you can get a replacement, but don't quote me on that. They will replace the phone if they decide to--they don't do cosmetic work. So, what I'm saying simply is--maybe, maybe not--make an appointment with a Genius at an Apple Store to see. If they will, they'll give you another iPhone.

Dust Under the Screen and Case Cracks

Hey guys,
I am the proud owner of an iPhone 3G S, and love the thing to pieces. I've had it for 8 months now, however over the past few weeks, I have become slightly disappointed with it.
Firstly, a small crack appeared above the 'Silent On/Off' switch, which I don't understand how it appeared as the phone has never been dropped or bumped. It's only very tiny, but I'm a perfectionist and not particularly happy about the fact it has appeared by itself. I treat my phone like royalty.
Then today, I realised a tiny white fleck on the screen when running an app. At first, I thought it might have been a dead pixel, but it turns out that it's a fleck of dust under the screen. How did it get there?! And it's not the only fleck either. When I turned the screen off, there appears to be at least 3 or 4 tiny flecks. They aren't obtrusive to the screen, but annoy me as, like I said before, I'm a perfectionist.
Am I still within warranty at 8 months? And if I am, would Apple replace my iPhone if I was to return it? It was purchased from O2, so would I return it to them, or Apple directly?
Your help would be greatly appreciated.

I finally took my device to the Apple Store today. Due to having dust beneath the screen, as well as the crack, it meant they replaced the whole unit, rather than just the screen, which they would have done in the event of just dust.
If anyone else has any issues, I'd highly recommend taking it to a Genius Bar. The staff were so helpful, and no questions were asked really.
Well done Apple

Iphone 4s Tiny Dust Under the Screen !

Hi,
When I look my iphone 4s screen carefuly , I see one piece tiny dust under the corner of the screen ! Are there any easy solution remove this ?
Is it normal ?
How is the dust in there ?
p.s : It's look dead or stuck pixel but when I looked phone is off with power led light and this is absolutely tiny dust under the screen ) There aren't apple store in my country.
thanks
http://img822.imageshack.us/img822/6525/...

I finally took my device to the Apple Store today. Due to having dust beneath the screen, as well as the crack, it meant they replaced the whole unit, rather than just the screen, which they would have done in the event of just dust.
If anyone else has any issues, I'd highly recommend taking it to a Genius Bar. The staff were so helpful, and no questions were asked really.
Well done Apple

New iPad with dust under screen

So I just got a brand new today. Boot up the gorgeous screen, go through the setup, reach a white screen and...
Nice big old piece of dust dead center on the screen. Tried cleaning it and rubbing it to no avail.
I know Apple is usually pretty good with sending you a replacement but should I expect a long wait for my brand new iPad I received today. Should I expect to wait 2-3 weeks for a new iPad or does apple usually expedite issues like this?

I've also had way too many instances of dust under the screen. I've probably looked at at least 7 new iPads now and each one had dust under the screen (and the only that didn't have dust had a cluster of dead pixels!). After the first instance I made sure to open each new one in the Apple store and the sales associate or genius bar member with me each time agreed that there was foreign material under the screen and that I shouldn't accept the problem if it bothers me (which it does considering how much money I'm spending on the iPad). I currently don't have a new iPad because I'm sick of buying and returning them and a genius bar member suggested I wait a few weeks to see if the manufacturing is improved (he didn't have any inside knowledge suggesting Apple would be tweaking the manufacturing but just suggested it could happen if Apple discovers that dust under the screen is an issue).
All of my issues were with the 64gb Verizon model. Are people experiencing dust problems with other models as well?

Getting dust off the display

i'm pretty good when taking care of my macbook. i know my method of cleaning it but how can i get the dust off the display? its a bit annoying since i like my stuff (especially my macbook) clean.

I prefer to use a micro fiber cloth moistened with water as this picks up the dust better than a dry cloth. The cloth is also good for cleaning the body of a BlackBook. I have been using one this way for 18 months and mine still looks like new.

New iPad..dust under the glass screen ?????

After buying the new iPad 32GB 4G from your branch here in Saudi Arabia, I was shocked to discover some dust under the glass screen. When I returned to the showroom, they refused to replace it and claimed that it is normal for all iPad products to leak in dust and is not a damage in the unit. I believe it is not acceptable at all for a SAR 3000+ devise to allow dust to come into its internal chipsets (with all the damage this might cause). I am sending this as a complaint against the local reseller with request of immediate replacement.
Please advise

Taki Zakaria wrote:
Please advise
OK. Apple is not reading any of these posts for hardware issues. Nobody here works for Apple. We are other users just like you.
I am advising you to contact Apple - however you can - whereever you live - there is nothing anyone here can do to help you.

Poussiere sous l'ecran de mon backberry curve 9320 / dust under the screen of my Blackberry curve 9320

bonjour,
J'ai acheté il y a 3 semaines un BLackberry curve 9320 mais il y a de la pousierre qui s'est incrustée sous l'ecran, il y en a de plus en plu et cela me gene. Mon telephone n'est pas tombé et je trouve ca anormal que de la pousiere se soit mise en desous de l'ecran sans que le telephne n'ai subit de choc.
Je cherche une solution de reparation.
Merci de votre aide
Cordialement
Chloé Halot
hello,
I bought 3 weeks ago a BlackBerry Curve 9320 but there is dust that has gottenunder in the screen, there is more and more with time and it bothers me. My phone did not fall and I find thatit is abnormal that dust gets under the screen if the telephne have not suffered from shock.
I am looking for a repair solution.
Thank you for your help
cordially
Chloé Halot

Même problème sous l'écran de mon 9320 (coté gauche, prise USB). C'est très énervant surtout qu'il n'y a pas eu de choc et qu'il y a de plus en plus de poussière qui s'accumule. Y a-t-il une solution que l'on peut faire sois même, ou peut-on faire jouer la garantie constructeur ?
Merci de votre réponse
Same problem on my 9320 Blackberry Device (left side, USB plug). It's very annoying, moreover there were no bump that could cause the problem, and there are more and more dust under the screen. Is there anything I can do ? Or can I send it to repairment ?
Thank you for answering

Warrenty with dust under the Display

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