Was anyone able to purchase 2 phones from Apple for a FamilyTalk plan

Question

On June 17 I placed 2 separate orders for 32GB phones, both lines eligible for upgrade pricing. After waiting patiently since June 17 I received an email from Apple today that there is a "problem" with the 2nd order and to check with AT&T to resolve it. I spent 1 1/2 hrs on the phone with them while they were trying to find the problem, they couldn't find one and said the 1st phone has already gone through and the 2nd phone is eligible and the account is OK etc. I then called Apple and the guy I talked to there now says that because this was a family plan that I am only able to purchase 1 phone online and that the other one has to be bought in a store or from AT&T. I thought that as long as it was 2 separate orders it was OK, was I wrong and now I have to try & find one in a store now?
I am so frustrated.....
Message was edited by: Kathy L. Ritzow

Answer 1

Kathy L. Ritzow wrote:
On June 17 I placed 2 separate orders for 32GB phones, both lines eligible for upgrade pricing. After waiting patiently since June 17 I received an email from Apple today that there is a "problem" with the 2nd order and to check with AT&T to resolve it. I spent 1 1/2 hrs on the phone with them while they were trying to find the problem, they couldn't find one and said the 1st phone has already gone through and the 2nd phone is eligible and the account is OK etc. I then called Apple and the guy I talked to there now says that because this was a family plan that I am only able to purchase 1 phone online and that the other one has to be bought in a store or from AT&T. I thought that as long as it was 2 separate orders it was OK, was I wrong and now I have to try & find one in a store now?
I am so frustrated.....
Message was edited by: Kathy L. Ritzow
Kathy, I had a similar problem when I went to order two phones from Apple on June 16, I also have a FamilyTalk plan. I had an Apple CSR on the phone when I made the orders. I suspected that both orders had gone threw for the same phone # but the CSR assured me that everything was okay. So I ordered the phones on June 16, they both went to Prepared to Ship on July 3. Then on July 4 one of the orders went back to its previous status, then the email from Apple came on July 5 saying that there was a problem with an order and I should contact AT&T and of course it does not say which order. So I contacted AT&T and it turns out that two orders went in for my wife's phone # even though the CSR said the order was fine and she checked both orders for me. The AT&T rep I talked to on July 5 said he talked to Apple and that I would have to cancel the order in question and re-order the phone for my #. So I ended up putting in a new order with AT&T because of the 7-10 ship rather than the 3 weeks from the Apple site. So the first phone is still Prepared to Ship and the second phone sits in backordered status with AT&T. I wish they would have informed me of the problem right away rather than three weeks after I put in the initial order. So I feel your pain, you are not alone.