Was charged $25 skype credit five times within a f...
I received an email alert from my bank informing me that I had made 3 online payments of $25 to Skype. Confused, I went to my banks website to confirm. I then logged on to my skype account and watched my skype credit charging up and discharging while not knowing what to do. I was not making any phone calls, nor was I using skype in any way other than to try to figure out what was happening. I noticed that I was charged 2 more $25 increments while I was logged on to skype. At that point, I picked up the phone and called my bank and had my card canceled.
I'm not sure what happened, but I suspect someone gained access to my account. While this was happening, I received two 'group' text messages (SMS) to my Skype account asking if I was still selling a boat and in another one, a bike. The writer was trying to get me to reply to their email address. I did not fall for it. I turned over the email address to an FBI agent friend of mine so they can run trace on it. Just got word that everything seems to trace to Belgium.
Now that I am out $150, but the scammers are unable to continue charging my card... I was dismayed that I could not locate a phone number to Skype's customer service line so I could let them know I was having this issue. I find it hard to believe that there is no customer service line what-so-ever. Did I make a mistake in working with Skype? I didn't have problems in the past, and it appears to be a great service still... but no customer service line?
So tell me mysterious people behind skype... How do I get my $150 back?
Hi, PerSverre, and welcome to the Community
As is noted in the blue banner which appears at the top of every thread (discussion) on the Rates & Subscriptions message board:
If you have a payment issue please contact Skype customer service as users here on the community can't help you with those. To help you find the right place for these types of questions please feel free to use the following links:
Refund requests
Problems with credit card/ PayPal payments
Other payment issues
General Payment and prices help
Please also remember, as is noted in our Community Guidelines , the Community is not a branch of Skype Customer Service. The best recommendation we can provide for you for resolving why your subscription did not cancel is to please contact Skype customer service directly.
Regards,
Elaine
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