Was given a refurbished iPhone 5 by Verizon: what to do?
About 5 months ago I purchased an Apply iPhone 5 from Verizon with a contract, and was feeling good about it. All was well with the device, and looked completely brand new when I opened the packaging.
However, yesterday, following about 5 months of joy from the iPhone the screen started going black for extended periods of time. Then after awhile it would come back on. I have never dropped the phone or allowed it any water damage or anything, so I decided to call Apple to get it looked at. However, they told me there was no warranty on the device, as it had previously been replaced. My initial reaction was, "What? I've never gotten this replaced? I mean, I bought it brand new, or so I thought." I talked to a guy at Apple and he said that sometimes carriers give out refurbished phones on accident or purpose, to customers, who assume they are buying a brand new product. The only time you are guaranteed to get an 100% brand new phone, is when you buy it from an Apple store.
So, I'm a little upset, because now there is no warranty for the phone and I'm stuck with one, which does not work.
What do I do? I feel if I call Verizon they will say "SOL." Nothing we can do.
Hey there jrobb525,
The iPhone 5 is a great phone, but I am sorry to hear that you are having issues with the device. We absolutely want to make sure we get you back up and running.
I can assure you that the phone is brand new. If the phone was Certified Pre-Owned it would have been marked as such on the box that it came in.
Does the screen go black when you perform a specific function? Please try a soft reset,http://vz.to/RfHijN.
Every device we sell comes with a one year manufactures warranty, so if you're still within that time frame we can replace it at no cost to you as long as there is no physical or water damage.
NickB_VZW
VZWSupport
Follow us on Twitter @VZWSupport
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It's not an Apple issue and Apple has nothing to do with it.
The only way to buy an iPhone officially refurbished by Apple is to buy it from an Apple store or via Apple's website.
Refurbished iPhones sold via other retailers are not refurbished by Apple.
Sounds like Wireless Wave did all they could... they refunded your money.
Your only issue is with them. Stop getting all worked up over it. -
help me! I really dont what will I do. everytime I sign in I cloud theres always something appear ' THE MAXIMUM FREE ACCOUNT WAS ACTIVATED IN THIS IPHONE'
The official method of creating / escalating to a complaint is to call support, with previous call numbers handy, and request the representative to escalate your case to a complaint. They will then create a complaint on your behalf and also be able to inform you about the complaints proceedure.
Andy ______________________________________
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PepperonI blog -
I'm really annoyed that the battery in my iphone 5 loses it's charge so quickly, won't even make it through the day. I turned off some of the notifications and other features that I don't use but it doesn't seem to make any difference.
mizzlizz70,
It is very frustrating when you have to frequently charge your phone. Help has arrived and we are able to assist with your battery needs. With a fully charged battery please dial #2539 and leave the line open for 10 minutes. An automated announcement will play. Review the current battery level after the test call. Let us know how much the battery drained.
RobinD_VZW
Follow us on twitter @VZWSupport -
Was given friends iphone need help...
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You plug it in to iTunes and then click on the restore option.
Page 253 of the manual - http://manuals.info.apple.com/enUS/iPhone_iOS4_UserGuide.pdf - has instructions on restoring. -
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If you are saying that you both have iCloud accounts and use the same icloud ID, then yes, the contacts will be deleted. The idea is that all devices using the same icloud ID are kept in sync. You need to use different IDs. You can keep the same iTunes ID so you can share the songs and apps. But use different icloud IDs.
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ACTIVATION LOCK
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Find My iPhone Activation Lock: Removing a device from a previous owner’s account
Contact your friend. This is the only way around the lock.
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The iphone is designed to be synced to your computer or cloud service. Your contacts should be in whatever program/service you have chosen to sync.
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From what you describe it sounds like the phone is in recovery mode. Try connecting the phone to the wall charger that it came with, and perform a reset then connect it to iTunes again and try:
Reset
You should reset your device as a last resort and only if you can't restart it.
To reset, press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo.
From: Turn your iOS device off and on (restart) and reset
http://support.apple.com/kb/ht1430
Here is some additional info on what to do if the device still doesnt show in iTunes from the article named:
iOS: Unable to update or restore
http://support.apple.com/kb/ht1808
If you see the Connect to iTunes screen but the device does not appear in iTunes, follow these troubleshooting steps if you're using a Mac, or these steps for Windows computers.
Thank you for using Apple Support Communities.
Cheers,
Sterling
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