Was lied to back in March about a contract.
Ok, back story. Back in March I offered to help a friend with a phone line when she was on hard times. Asked the rep at the store if it would be possible to cancel that line when my other contract was up, by "swapping" the contract to my current phone number. I was told yes.
Based on that information, I made a financial decision to help my friend. This was roughly a $45/mo (24 mo) or a $1080 decision based on that information. Called in today and was greeted by definitely the rudest human being that must work for your call center. Got the vibe based on her attitude that I was being lied to. Before I could even ask she offered to transfer me to a supervisor which I accepted.
Supervisor gave me the same information, and so now I'm in an awkward situation. I'll be the first to admit I wasn't exactly nice to your service reps once I realized I had been lied to, and for that I apologize. On average I use less than 200 minutes, less than 200 texts, and less than 500mb of data. I've been a customer for over 7 years. I'm what you would call a "high margin" customer; You guys make a ton of money off me for very little overhead. That said, I'm not going to be taken advantage of.
As I see it, you have two choices:
1.) You guys can honor the promise that was made to be last March, transfer the duration of my contract to my current #, and I'll just pretend it never happened. Continue being a loyal customer. You lose $45/mo + $350 from an EFT I wouldn't pay ($1025 total). But you keep roughly $45/mo for more or less indefinitely. I'd even be willing to re-sign a 2 year contract for the old# to accomplish this.
2.) You guys can tell me to get bent. Now, that would be the end of our 7 year relationship. You guys would get an EFT out of me, but that would literally be the final $350 you guys ever see from me. Because Option #2 also includes me getting two ports to T-Mobile. One for my oldest #, and one for the contract #. They'd reimburse me the $350, I'd drop the new #, and I'd have my old #.
Basically at this point what you're doing is hoping that I will accept you holding my oldest # hostage. Like I said, I'm not one to be taken advantage of. I understand you guys are a business and need to have profitable rates; Good for you, yay Capitalism. But I think I've pretty clearly laid out the financial reasons you should do this, never mind the ethical reasons.
So how about it. We still gonna do business?
I was lied to about an option I had when signing a contract. Either Verizon is pretending that I'm lying about it, or they just don't care.
I wouldn't be able to drop the second line. What I would have to do is port the non-contracted line, then straight up cancel the other line. T-Mobile only wants to see that there was a ETF on the final bill, not which number was ETF. I've already cleared this with them.
I've already spoke to T-Mobile.
They see Verizon/ATT/Sprint do this sneaky crap all the time.
They already told me all they look for is an ETF, not which line was ETF'd.
I WILL get reimbursed the ETF if Verizon foolishly chooses this course of action.
In the end, Verizon can stand behind a promise that was made to me last March. Doing so doesn't hurt them financially and is the better business decision. It's also the ethical thing to do. They can make $350 and REALLY **** me off, or $1080 and make me happy.
<< Comments edited to comply with Verizon Wireless Terms of Service >>
Similar Messages
-
I will be playing some 3d games and it says the battery is 90% but I'll turn off and turn in back on it about 30 minutes and the battery is only 70%. Why is the reading so inaccurate? I understand that 3d games on high brightness will drain my battery quickly, but why doesn't it tell be how low it is to begin with? The other night it said it was around 35% and I turned it on in the morning and it was only 3%?
Sorry there are some typos above, but you should be able to figure out what I'm asking. Let me know if you have tha same problem, know how to fix it, or know if apple is aware of the problem and is adressing it in a future update.
-
I had water damage to my iphone5 when I was deployed w/ the military overseas. How can I find out what saved to icloud and how to see where my photos are. I don't know when it was able to back up as wi fi was pretty sketchy. please advise. thx in advance
My iphone is toast, I know I checked on icloud and see my emails from the day before it happened. Can I see when and what my phone backed up through itunes or icloud?
Please please help i am lost.This was EXACTLY what I needed about the purchases I made from my device. However, is there a way to re-download other ones you've made from a computer? Because I realized some of them were not just purchased from my device.
This is a picture of what it looks like now:
http://tinypic.com/r/107quxu/7
As you can see, the stuff circled in red doesn't give me an option to download from Cloud Beta because it already says "downloaded".
any way to get around that? -
(removed)
I bought in a galaxy note 3 in January. I signed up for a month to month contract. I was offered a free iphone5c with a 2yr contract. My daughter in law needed a new phone so I took the offer. Unfortunately she broke the phone and gave it back to me. In the meantime I decided to upgrade my phone since I signed up for a 2yr contract I figured I might as well get a new phone. I got the lgg3 for free with a2yr contract and with that I was offered the LG tablet for free for 10$month with a 2 yr contract also. I am not happy with Verizon at all. The fees, service and even my lgg3 device. I wanted to know what would be the cheapest was to end this contract. I should have thought about the agreement before I signed I know. I just want out. Thank you for any help
>> Personal information removed to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon ModeratorEarly termination fees:
G3 $350
tablet $175
iphone 5c. $350
so $875 to get out. You keep all the devices. -
Somehow my iTunes app has been put into the trash. How can I get this and all of the stuff that was in it back to my Application folder? I try to drag it out of trash, but it won't work.
Also, when I do try to drag it out of the Trash to put it back into Applications (on the Finder sidebar), it asks me to authenticate with the administration password. I enter it, and then a window appears saying that I can't do that because I do not have permission to modify iTunes. Please help.
-
My old PC died and I got a new one. I was able to back up the old PC and downloaded my iTunes library on the new PC. I keep getting a message saying: "This computer is no longer authorized to play purchased items that are on this iPod. Would you like to authorize this computer for the items purchased from the iTunes store?" I have authorized the new PC, but it continues to ask me over and over, and if I authorize it again, it tells me I already authorized. So frustrating! I deactivated the old PC and activated the new one.
Also, I purchased a song from iTunes store and while it shows in my library on the PC, it won't download to the iPod. Why won't the new song download to the iPod?
Any ideas. suggestions?Well Authorize the Computer...........
-
My Ipod was in my back pocket and when I took it out it has a white screen with 3 grey lines going threw it, and not even 5mins before, it was working fine... what could i be? it also isnt hooking up to itunes... please help
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
I was trying to back up my phone and got an error message and cannot use my phone at all... There is a picture of an itunes icon and a cord. I cannot get to my phone or any settings or icons.... HELP. I'm not sure of my operating system or which iphone 4 it is....
Open current iTunes on your computer. Connect iPhone to the computer with USB Cable. Follow directions or click the Restore button of iTunes.
-
I have a acrobat reader, can I import text delimited data format to a PDF Form so that it can auto fill into forms that was created? If not, what about FDF and XML data
Yes, you can do all of that via Tools - Forms - More Form Options - Import Data, if you have Acrobat.
If you only have the free Reader then you can still do it, but it requires a script. -
I want to restore my data after my pad was reset, but the latest backup was 5 months back. What can I do?
There is nothing that you can do. If you don't have a more recent backup, you can't magically create a current backup now. You can use the 5 month old backup, or simply start all over again. You can download most of your purchased content again as long as you use the same Apple ID that you used to make the purchases.
-
im trying to connect to apps store and to download apps but i cannt. the massege that say me is your payment method was declined. what can i do about this?
Try removing said card then re-enter all card details, if still no joy then try a different card to see if it is the card or a problem with your iTunes account, one other thing that you could try is changing your iTunes password as this sometimes cure thing as well.
Also have a look at your purchase history to see if you have any items that are still waiting for payment as this can sometimes screw up your payment method, if this is the case then I would defiantly try a different card.
If none of the above work then I would contact iTunes support. -
When I try to sync my iphone I get a message saying that it was unable to back up my iPhone as an error occurred. My iPhone needs a software update but it won't let me do that until my phone is backed up! I have authorised my computer and tried disconnecting my phone from the computer, but nothing is working. Help please?!
I was receiving the same message. I had to uncheck the box that allowed me to sync my phone to my computer (PC) via wi-fi. After that, I have not had any problems. I am speculating that this issue is probably related to the wi-fi problems people are experiencing with iOS 6.
-
TS5181 I was supposedly refunded for a song but the money was never given back to me
I was supposedly refunded for a song that I didn't mean to purchase but the money was not given back to me
We are fellow users here on these forums. If you haven't received a refund or credit that you were told that you would receive then you will need to contact iTunes Support again (and if you have the case number from your original contact then include that) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
-
This message came up. The pdf was made in acrobat on March 23,2014. It worked fine on that day 2 different times. Now it says that there is something wrong. You can read the message if you click on it and pull down the little boxes that I scrunched up so you could read what is wrong. This file is my son's Eagle Scout workbook and we need it. Thank you for any help .
<Moved to Acrobat forum>
-
my iphone went ino recovery mode when i was trying to back it up. Its recognized but when i try to restore it i get an error message, did i lose my data?
Try:
- iOS: Not responding or does not turn on
- Try DFU mode and then try to restore.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Maybe you are looking for
-
My Illustrator CS6 will not launch
I was working with an AI file in Illustrator today. Everything was working fine and I made some edits and placed the file in my inDesign document. I saw another change I wanted to make so I right clicked on the file and selected Edit with Illustrato
-
Can DU repair a FAT external?
My friend who recently "switched" forgot to eject her FW external before powering down. The drive is formatted FAT 32. It won't mount either on her PB or ancient PC (not a good sign), but if it does show up in DU (hey, miracles can happen), is it saf
-
I had everything running fine for over a year with no problems but I decided to reinstall everything just to clean out some stuff. When I reinstalled OS X I had some issues rendering website across many browsers (Firefox 3, Safari, Camino, Opera) wit
-
Cannot create view with parameter bindings
Hi, I'm trying to create this view in SQLPlus: SELECT order_no, SUM(cut_qty), SUM(received_qty) FROM ( SELECT order_no, cut.dated, DECODE(cut.bimetallic, 'F', cut.quantity, cut.quantity/2) cut_qty,0 AS received_qty FROM cut_shop_orders_dated cut WHER
-
Where can I download Adobe InDesign CS6?
Hi, I have a company licence for Adobe InDesign CS6 and want to install the software on a users new laptop. However all I can find is InDesign CC. When I go through the nonsense of CC to install InDesign it tells me the serial number we have is inval