Was skiing with a lifeproof on and my phone did not get wet. On the ride back my phone was struggling to send/receive messages and had trouble opening apps. The screen froze and I hit the sleep button; since then, it has not turned on. A
Was skiing with a lifeproof on and my phone did not get wet. On the ride back my phone was struggling to send/receive messages and had trouble opening apps. The screen froze and I hit the sleep button; since then, it has not turned on. Any suggestions on what to do?
It probably got too cold and shut down. Warm it to room temperature, then hold the HOME and SLEEP buttons at the same time until an Apple logo appears.
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Sent my iPhone 5 in for the sleep button replacement but it has been denied due to scratches??
As the title suggests, i have sent my phone in for the Sleep wake button replacement program that has been offered by Apple. But after sending my phone in to Machines (Because I'm in Malaysia), they have notified me that Apple themselves have denied my phone for the replacement program due to the scratches i have on my phone. I am utterly dissapointed by the way Apple is handling this situation. Has the Scratches to do with anything with the sleep button? And it has come to my attention that the page on the Apple website containing the details about the program has said nothing about scratches making the iPhone 5 ineligible for this program and i dare say that my phone is in perfect working order.
Here are the specifics for the button replacement program in the US: https://ssl.apple.com/support/iphone5-sleepwakebutton/
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SherylThanks for the suggestion but I tried that and nothing happened. There is a line going horizontal on the screen with a lock looking thing at the end of the line then there is an arrow that leads up to the I Tunes word and symbol.
I plugged the i pad in and will try what you said again after the battery increases in case the battery was very low.
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I purchased an IPHONE 5 in USA, the sleep button is defective, can I take in a service in Hongkong? since I'm here and its still cover for the 1 year warranty.
No. The warranty is only valid in the country where the phone was originally sold. You will have to take it back to the US or send it to someone you know there to take it in for service.
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My iPod touch 4th generation screen shakes back and forth every once in a while and won't let me use the touch screen. I have restored it at least 5 times to factory setting and it is still happening. The only way to stop it is to hit the sleep button off and then on again. It happens about once every 5 minutes. Please help.
If you successfully (completed all steps without errors) restored to factory settings/new iPod and still have the problem that points to a hardware problem. I would make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar -
My iPod Touch was acting very weird, and now the sleep button is unresponsive
Just yesterday morning, my iPod didn't turn on.
When I tried to turn it on, it didn't turn on, so I went to itunes to try to restore it. I downloaded the 700MB update, and left for school, leaving the iPod at home. I came back to find the screen turned on, however, it was acting very very strange. At first, I thought the battery was dead, even though I fully charged it the day before. First when I'm using it, the screen blacks out, flashes, and it constantly asks me to slide to power off, when I didn't press anything. Did a hard reset, and an update/restore, but it didn't fix the problem.
Afterwards, I noticed that the strange behavior stopped. Everything was functional again, except this time, the sleep button no longer works. I press the power button, and nothing happened. I can't even do a hard reset. I can't turn it off. The button isn't stuck though.
I don't know what's going on, but I need my sleep button, because if anything happens to this iPod, I won't be able to reset it. I restored it twice, and the issue was not resolved.
If anyone knows how to fix it, please tell me. I really need the sleep button. Just keep in mind that the sleep button is unresponsive, and I won't be able to do a reset.
If not, can you recommend me an ipod app that can put your ipod to sleep instead of using the button?Unfortunately, I don't think it solved the problem. I believed the new iPod thing solved the weird behavior problem, but after that the button stopped working.
Do you know how to contact Genius? Because I don't think I can find a store in my area, when I tried to. -
my ipod touch is frozen... the screen has a picture of the itunes logo and a usb charger. I have held the sleep button and the power button to reset and i have let the battery die and started to recharge...niether worked. any ideas???
Try charing it to 50% at least.
If all else fails, try putting it in DFU mode. Connect it to iTunes, (iTunes may not detect the device, but that's ok) hold the power and home buttons down for 10 seconds, then release the power button but keep holding the home button until it goes into DFU mode. iTunes should detect it and ask for a restore.
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My ipad2 shuts down completely after I press the sleep button and does not start.... Help please
My ipad2 shuts down completely after I press the sleep button and does not start.... Help please
This started since the latest update!!!!!!!!!!!!!!Hi Alkaf,
Welcome to Apple Support Communities.
It sounds like your iPad will not turn on. Take a look at the iPhone article linked below, it provides tips that will help resolve power issues for both iPhones and iPads.
iPhone: Hardware troubleshooting
http://support.apple.com/kb/ts2802
Will not turn on, will not turn on unless connected to power, or unexpected power off
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
After at least 30 minutes, if:
The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
If the display turns on, go to step 4.
If the display remains black, go to next step.
Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
-Jason -
Well I was using my iphone 5, When restart and it did not turn on gets stuck in the presentation of apple (the apple) and at the top left of the screen above the apple logo reincia Appears this text, down and then turns back on and i get the same error , i try to restore with itunes restore mode and throws me error!, could anyone help? I'm going crazy!. Thank you!
This is the mistake That I get up the logo and then reboots iphone and Continues to Appear;
(NAND) _findflashmediaandkeepout: 601 physical nand block offset 1
(NAND) start: 356 this 0x96959400 PROVIDER = 0x96b1de80 falshmedia = 0x96b1de80
(NAND) WMR_Start: 149 apple PNN NAND Driver, Read / Write
(NAND) WMR_Start: 174 FIL_INT (OK)
(NAND) WMR_open :371 vfl_open (ok)
(NAND) s_cxt_boot:88 sftl: error, unclean shutdown; adopted 7775 spans
(NAND) WMR_open:420 FTL_open (ok)
(NAND)_publishServices:642 FTL capabilities: 0x00000001
(NAND)_ppnvflGetStruct:3469 checking borrowed blocks-count:23 max_count:23
(NAND)_fetchBorrowedList:881 number of borrowed blocks 16Hi Guys!
I'm German, so my english writing might not be perfect
I had the same Issue on a 5 i bought. Exact same screen and writing. Battery was totally drawn, first thing I had to replace. The screen had been replaced and since then it wouldn't work anymore according to the previous owner.
It took me a couple hours, after recieving a few errors like 4013 it just never completed the restore, got really hot as well. The Flexwire of the Dock Connector seemed damaged, replaced the dock, but that didn't help.
I almost gave up, thought the Logic Board was bad.
BUT! Then i deceided to check if it has anything to do with the Screen assembly, and it did.
Long story short, on mine the front facing camera, and sensor assy were bad.
Anyhow, the phone works ''perfect'' when i leave them unplugged. So I just ordered a new one and we will see if thats the problem or if the damage is in the Logic Board.
If so, i can live without the sensor and front cam.
Just wanted to share, good luck everyone. -
Why after I updated my iPhone 4S to the new software it goes dim on its on? I have to hit the sleep button or go to setting to fix it. This has to be a bug.
Hello 6underwood,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iOS: Troubleshooting car stereo connections
http://support.apple.com/kb/TS3581
If you are experiencing difficulties with the connection between your stereo and device, disconnect the device, and then power cycle the stereo and your iPhone, iPod touch, or iPad. When the Home screen reappears, reconnect your device. If you cannot power cycle the stereo, turn the car off and then back on to allow the stereo to power off.
Best of luck,
Mario -
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Go to your Applications folder and find a file called "Install OS X Mavericks". Send it to the trash and delete it. Then try the download again.
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What happens if you plug it in to charge?
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