Was told that hard drive crashed/failed. Apple support was able to retrieve downloads and docs but none of my pics or video. Help!!
My 2011 MacBook will not boot past the gray screen with the apple. I took it in to Apple and was told that my hard drive failed. The specialist was able to retrieve all of my documents and downloads but none of my pictures and videos, which are the most important. I was told that I would have to send my notebook to a company in California to retrieve my pics and should plan to pay at least $1000-1200 for the service.
Is there any way to get my pics and video aside from the above? How were they able to retrieve all of my other files but no pics? Can the hard drive be fixed?? I would like to replace the hard drive but am afraid to remove it from my notebook for fear of damaging it any further and not being able to retrieve anything else from the drive. Please help!!
Salsgal,
unfortunately, you’ve just found out the most important reason why it’s a good idea to make regular backups of your MacBook Pro’s internal disk. There are other data recovery services; call around and do price comparisons if there’s no time constraint on recovering your data, but as with any other specialist service, you’ll get what you pay for. What Apple was able to retrieve was dependent upon which part of the disk crashed; in your case, it sounds as though your picture and video folders were the ones to suffer physical damage. No, the hard drive cannot be fixed. Removing the damaged hard drive from your MacBook Pro will not damage it further, unless it is dropped, gets wet, or receives a static electricity discharge.
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Hello Andrea,
did you try this: http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_lightroom&promoid&promoid=DT EML
What concerns your eMail you should talk to Adobe, please have a look there: http://helpx.adobe.com/de/contact.html by clicking throug their questions and if "open" please use chat, I had the best experiences.
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You install a new copy to the point of activation. At the point you call Adobe customer support the tell then you had a had crash so you can not deactivate the application and need their help activating a new install on the machine. This is one problem Adobe Customer Support is actually able to handle. You give them your Adobe ID they enable and additional install your account and watch you activate the product to see if the machine its on the same machine as one of your prior activation.
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Thanks!check out this post by Zevoneer.
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I recently replaced the hard drive in my computer. I am afraid to download and reinstall itunes again because I worry about losing all the music I had on my iPod Nano. Any suggestions for solutions?
The dragging does not work:
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iTunes Store: Transferring purchases from your iOS device or iPod to a computer
- For other music you will need a third-party program like one of those discused here:
Copy music
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Nothe that the backup that iTunees makes does not include synced media like apps nd music. -
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Could be many things, we should start with this...
"Try Disk Utility
1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu. (In Mac OS X 10.4 or later, you must select your language first.)
Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.
3. Click the First Aid tab.
4. Select your Mac OS X volume.
5. Click Repair. Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
(Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)
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3 months old MBP & hard drive crashes - Does Apple really cares????
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I have been using PCs all my life, when the whole world was trying to stop me from getting a MAC. I went ahead believing that Apple have taken steps to improve their product. All my previous laptops works perfertly fine for at least 3 years. My reasoning is MBP cannot be such a lousy product that cannot last that long. Or is Apple confirming the truth that their MACs will not last their users anything more than 1 year thus encouraging users to buy additonal warranty.
The question is "Is Apple product so unreliable that we have to buy additional protection plan from day 1"
I hope some one can give me some answers, it is not about the money but the data that stores inside that has become too damaging for my business."Is Apple product so unreliable that we have to buy additional protection plan from day 1"
By no means. Don't take some salesperson's attempt to push AppleCare on you as any indication other than her personal opinion. Sometimes things break. It's unfortunate, but it happens. If things didn't fail, we wouldn't need warranties at all. And with electronic devices it's more likely to happen early in their life than it would be later. I might point out that Apple buys hard drives from the same companies that every other computer manufacturer does, so the hard drives have exactly the same chance of failure in a Mac as they would have in any other computer. And you have a one-year warranty on your computer so having the extended warranty at this point is irrelevant.
s Apple confirming the truth that their MACs will not last their users anything more than 1 year thus encouraging users to buy additonal warranty.
No more than any other company that sells an extended warranty for their product is saying that. If you want to purchase an extended warranty, it's up to you. The majority of computer owners, for almost any brand, never have need for a warranty at all, much less an extended warranty. But out-of-warranty repairs can be expensive enough - and again, this is true of any computer, particularly laptop computers where the components tend to be more expensive - that many people opt for extended warranties to ensure that for the duration of the extended warranty there will be no unexpected failures and consequent costs. It's like buying fire insurance for your house; the likelihood that your house will catch fire is small, but the cost involved if you don't have insurance is so great that I'd wager you do indeed have fire insurance if you own a house.
it is not about the money but the data that stores inside that has become too damaging for my business.
That's why you make backups. Any hard drive can fail. Or your laptop might get lost or stolen which would of course not be Apple's fault nor the fault of any of their component suppliers.
Message was edited by: Dave Sawyer -
Is this a sign that hard-drive is failing?
Hi all,
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You can get cs5 from here:
http://www.adobe.com/downloads/other-downloads.html
lightroom from here
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Activation: how can I recover from a hard drive crash?
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Do the same with LR. No install, uninstall, gymnastics needed nor phone calls to Adobe Tech Support.
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Rich -
Can i reload all my music from my ipad after a hard drive crash
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You can redownload some itunes purchases in some countries:
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