Was upgrading to Mavericks 10.9.2, and after install,
Mail and iMessage wouldn't open. I decided to try to restart, and my early 2011 MacBook Pro will not restart. Gives the white Apple logo screen, and a progress bar that fills about 10 percent and the unit shuts down. Tried to repair the disc, and it says it's not repairable. Went to disc utility to restore from my Time Machine backup, and it says there are no backups! I know it backs up every night, yet it is showing nothing.
I guess my question has two parts:
1. Can my disc be repaired by some other means? (Since I don't have the backup I thought I had!)
2. How do I retrieve my backups on my Time Machine(or, where did they go!)?
Thanks for any help anyone can offer.
If you live near an Apple Store, make a Genius Bar appointment to have the computer tested. Supposedly there is no charge for testing.
Genius Bar Reservation US
Similar Messages
-
Installing Mavericks cause Kernel Panic and after installing too
Hi,
I worked with Mountain Lion and all was good, but I thought that would be nice to update to Mavericks.
And I'm not good in Mac OS, so I didn't prepare backup before, because believed that it have to work.
But during installation I got kernel panic several times, yeah. But installation process was continued and finally Mavericks was installed.
I was happy, but I shouldn't.
From time to time I'm getting kernel panic and I don't know what is reason.
The worst things that I can't rollback to ML, because for some reason Mavericks installing instead.
And I did clean install several times, and did cleaning NVRAM and PRAM, but it all didn't help to me.
I haven't Apple Support in my country, so I can't even come to service center.
And my last hope is your support.
Could you please look on a kernel panic log and say me what is wrong with it?
Anonymous UUID:
CB0D1011-3613-05A6-5015-9ABF6A5C5764
Sun Dec 8 22:57:24 2013
panic(cpu 1 caller 0xffffff80074dc19e): Kernel trap at 0xffffff7f8934696c, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0xffffef7f8936c9b8, CR3: 0x000000000a169000, CR4: 0x0000000000000660
RAX: 0x0fffffc5f76d0000, RBX: 0xffffef7f8936c9b0, RCX: 0x0000000000000001, RDX: 0x000003a0892cfa12
RSP: 0xffffff80efc03d80, RBP: 0xffffff80efc03e70, RSI: 0x000003c0892c668c, RDI: 0xffffff80e8eed148
R8: 0x00000000e0000000, R9: 0x0000000000000005, R10: 0x00000000ffffffff, R11: 0xffffffffffffffff
R12: 0xffffff801937f800, R13: 0x0000000000000005, R14: 0xffffff80e8eed148, R15: 0xffffff7f8936ae20
RFL: 0x0000000000010006, RIP: 0xffffff7f8934696c, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0xffffef7f8936c9b8, Error code: 0x0000000000000002, Fault CPU: 0x1
Backtrace (CPU 1), Frame : Return Address
0xffffff80efc03a10 : 0xffffff8007422f69
0xffffff80efc03a90 : 0xffffff80074dc19e
0xffffff80efc03c60 : 0xffffff80074f3606
0xffffff80efc03c80 : 0xffffff7f8934696c
0xffffff80efc03e70 : 0xffffff7f89345b89
0xffffff80efc03f30 : 0xffffff80074dda5c
0xffffff80efc03f50 : 0xffffff800743757a
0xffffff80efc03f90 : 0xffffff80074378c8
0xffffff80efc03fb0 : 0xffffff80074d6aa7
Kernel Extensions in backtrace:
com.apple.driver.AppleIntelCPUPowerManagement(216.0)[A6EE4D7B-228E-3A3C-95BA-10E D6F331236]@0xffffff7f89343000->0xffffff7f8936dfff
BSD process name corresponding to current thread: kernel_task
Mac OS version:
13A603
Kernel version:
Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64
Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393
Kernel slide:
0x0000000007200000
Kernel text base: 0xffffff8007400000
System model name: MacBookPro5,5 (Mac-F2268AC8)
System uptime in nanoseconds: 6087597184120
last loaded kext at 734223625091: com.apple.filesystems.smbfs
2.0.0 (addr 0xffffff7f89736000, size 335872)
last unloaded kext at 317416816502: com.apple.filesystems.msdosfs
1.9 (addr 0xffffff7f89736000, size 57344)
loaded kexts:
com.apple.filesystems.smbfs
2.0.0
com.apple.filesystems.autofs
3.0
com.apple.driver.AppleHWSensor
1.9.5d0
com.apple.iokit.IOBluetoothSerialManager
4.2.0f6
com.apple.driver.AudioAUUC
1.60
com.apple.driver.AGPM
100.14.11
com.apple.driver.AppleMikeyHIDDriver
124
com.apple.driver.AppleHDA
2.5.2fc2
com.apple.iokit.IOUserEthernet
1.0.0d1
com.apple.driver.AppleMikeyDriver
2.5.2fc2
com.apple.Dont_Steal_Mac_OS_X
7.0.0
com.apple.driver.AppleHWAccess
1
com.apple.driver.ACPI_SMC_PlatformPlugin
1.0.0
com.apple.driver.AppleLPC
1.7.0
com.apple.driver.AppleSMCLMU
2.0.4d1
com.apple.GeForceTesla
8.1.8
com.apple.driver.AppleUpstreamUserClient
3.5.13
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport
4.2.0f6
com.apple.driver.AppleBacklight
170.3.5
com.apple.driver.AppleMCCSControl
1.1.12
com.apple.driver.SMCMotionSensor
3.0.4d1
com.apple.driver.AppleUSBTCButtons
240.2
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless
1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib
1.0.0d1
com.apple.BootCache
35
com.apple.driver.AppleUSBTCKeyboard
240.2
com.apple.driver.AppleIRController
325.7
com.apple.driver.AppleUSBCardReader
3.3.5
com.apple.iokit.SCSITaskUserClient
3.6.0
com.apple.driver.XsanFilter
404
com.apple.iokit.IOAHCIBlockStorage
2.4.0
com.apple.driver.AirPort.Brcm4331
700.20.22
com.apple.driver.AppleFWOHCI
4.9.9
com.apple.driver.AppleUSBHub
650.4.4
com.apple.driver.AppleAHCIPort
2.9.5
com.apple.nvenet
2.0.21
com.apple.driver.AppleUSBOHCI
650.4.1
com.apple.driver.AppleUSBEHCI
650.4.1
com.apple.driver.AppleSmartBatteryManager
161.0.0
com.apple.driver.AppleRTC
2.0
com.apple.driver.AppleHPET
1.8
com.apple.driver.AppleACPIButtons
2.0
com.apple.driver.AppleSMBIOS
2.0
com.apple.driver.AppleACPIEC
2.0
com.apple.driver.AppleAPIC
1.7
com.apple.driver.AppleIntelCPUPowerManagementClient
216.0.0
com.apple.nke.applicationfirewall
153
com.apple.security.quarantine
3
com.apple.driver.AppleIntelCPUPowerManagement
216.0.0
com.apple.kext.triggers
1.0
com.apple.iokit.IOSerialFamily
10.0.7
com.apple.AppleGraphicsDeviceControl
3.4.12
com.apple.driver.DspFuncLib
2.5.2fc2
com.apple.vecLib.kext
1.0.0
com.apple.iokit.IOAudioFamily
1.9.4fc11
com.apple.kext.OSvKernDSPLib
1.14
com.apple.iokit.IOSurface
91
com.apple.iokit.IOBluetoothFamily
4.2.0f6
com.apple.driver.IOPlatformPluginLegacy
1.0.0
com.apple.driver.AppleSMBusPCI
1.0.12d1
com.apple.driver.IOPlatformPluginFamily
5.5.1d27
com.apple.nvidia.classic.NVDANV50HalTesla
8.1.8
com.apple.nvidia.classic.NVDAResmanTesla
8.1.8
com.apple.iokit.IOBluetoothHostControllerUSBTransport
4.2.0f6
com.apple.iokit.IOFireWireIP
2.2.5
com.apple.driver.AppleHDAController
2.5.2fc2
com.apple.iokit.IOHDAFamily
2.5.2fc2
com.apple.driver.AppleBacklightExpert
1.0.4
com.apple.driver.AppleSMBusController
1.0.11d1
com.apple.iokit.IONDRVSupport
2.3.6
com.apple.iokit.IOGraphicsFamily
2.3.6
com.apple.driver.AppleSMC
3.1.6d1
com.apple.driver.AppleUSBMultitouch
240.6
com.apple.iokit.IOUSBHIDDriver
650.4.4
com.apple.iokit.IOSCSIBlockCommandsDevice
3.6.0
com.apple.iokit.IOUSBMassStorageClass
3.6.0
com.apple.driver.AppleUSBMergeNub
650.4.0
com.apple.driver.AppleUSBComposite
650.4.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice
3.6.0
com.apple.iokit.IOBDStorageFamily
1.7
com.apple.iokit.IODVDStorageFamily
1.7.1
com.apple.iokit.IOCDStorageFamily
1.7.1
com.apple.iokit.IOAHCISerialATAPI
2.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily
3.6.0
com.apple.iokit.IO80211Family
600.34
com.apple.iokit.IOFireWireFamily
4.5.5
com.apple.iokit.IOUSBUserClient
650.4.4
com.apple.iokit.IOAHCIFamily
2.6.0
com.apple.iokit.IONetworkingFamily
3.2
com.apple.iokit.IOUSBFamily
650.4.4
com.apple.driver.NVSMU
2.2.9
com.apple.driver.AppleEFINVRAM
2.0
com.apple.driver.AppleEFIRuntime
2.0
com.apple.iokit.IOHIDFamily
2.0.0
com.apple.iokit.IOSMBusFamily
1.1
com.apple.security.sandbox
278.10
com.apple.kext.AppleMatch
1.0.0d1
com.apple.security.TMSafetyNet
7
com.apple.driver.AppleKeyStore
2
com.apple.driver.DiskImages
371.1
com.apple.iokit.IOStorageFamily
1.9
com.apple.iokit.IOReportFamily
21
com.apple.driver.AppleFDEKeyStore
28.30
com.apple.driver.AppleACPIPlatform
2.0
com.apple.iokit.IOPCIFamily
2.8
com.apple.iokit.IOACPIFamily
1.4
com.apple.kec.corecrypto
1.0
com.apple.kec.pthread
1
Model: MacBookPro5,5, BootROM MBP55.00AC.B03, 2 processors, Intel Core 2 Duo, 2.26 GHz, 8 GB, SMC 1.47f2
Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x0198, 0x393930353432382D3035312E4130304C4620
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x0198, 0x393930353432382D3035312E4130304C4620
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: ST9500420AS, 500,11 GB
Serial ATA Device: HL-DT-ST DVDRW GS23N
USB Device: Built-in iSight
USB Device: Internal Memory Card Reader
USB Device: Apple Internal Keyboard / Trackpad
USB Device: IR Receiver
USB Device: BRCM2046 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus:Oksan wrote:
Sun Dec 8 22:57:24 2013
panic(cpu 1 caller 0xffffff80074dc19e): Kernel trap at 0xffffff7f8934696c, type 14=page fault, registers:
Model: MacBookPro5,5, BootROM MBP55.00AC.B03, 2 processors, Intel Core 2 Duo, 2.26 GHz, 8 GB, SMC 1.47f2
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x0198, 0x393930353432382D3035312E4130304C4620
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x0198, 0x393930353432382D3035312E4130304C4620
1333 MHz is the wrong memory.
Your Mid 2009 MacBook Pro 5,5 uses PC3-8500 1066 MHz Memory....?
see > MacBook Pro (13-inch, Mid 2009) - Technical Specifications
and > MacBook Pro: How to remove or install memory
or > How to Upgrade MacBook Pro RAM (2009, 2010, 2011, 2012) -
How do I erase my hard drive? My initial operating system was Snow Leopard but I have upgraded to Mavericks OS. My Snow Leopard install disk ejects when I try and use it.
Do a backup, preferable 2 separate ones on 2 drives. Boot to the Recovery Volume (command - R on a restart or hold down the option/alt key during a restart and select Recovery Volume). Run Disk Utility Verify/Repair and Repair Permissions until you get no errors. Reformat the drive using Disk Utility/Erase Mac OS Extended (Journaled), then click the Option button and select GUID. Then re-install the OS.
OS X Recovery
OS X Recovery (2)
When you reboot, use Setup Assistant to restore your data. -
My MacBook Pro mid 2010 was upgraded to mountain lion os x and then my wifi started saying no hardware installed
Hello Harrisonhcue,
I would be concerned too if I was getting the message "no hardware installed" when trying to use Wi-Fi on my MacBook Pro. For a message like this, I recommend resetting your System Management Controller (SMC) and NVRAM.
Resetting the SMC on portables with a battery you should not remove on your own
Note: Portable computers that have a battery you should not remove on your own include MacBook Pro (Early 2009) and later, all models of MacBook Air, and MacBook (Late 2009).
Shut down the computer.
Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
Release all the keys and the power button at the same time.
Press the power button to turn on the computer.
Note: The LED on the MagSafe power adapter may change states or temporarily turn off when you reset the SMC.
You can find the full article here:
Intel-based Macs: Resetting the System Management Controller (SMC)
http://support.apple.com/kb/ht3964
Resetting NVRAM / PRAM
Shut down your Mac.
Locate the following keys on the keyboard: Command (⌘), Option, P, and R. You will need to hold these keys down simultaneously in step 4.
Turn on the computer.
Press and hold the Command-Option-P-R keys before the gray screen appears.
Hold the keys down until the computer restarts and you hear the startup sound for the second time.
Release the keys.
You can find the full article here:
About NVRAM and PRAM
http://support.apple.com/kb/ht1379
Thank you for using Apple Support Communities.
Best,
Sheila M. -
I was upgrading to the new operating system and my phone is now shut down. How do I get it unlocked?
Open Safari and on the menu named Safari click Preferences. In the Preferences window, click General at the top. Set "New windows open with" and "New tabs open with" to "Top Sites." You can leave the Homepage setting as it is (e.g. Google), but nothing will open to the Homepage unless you have a Home icon in the toolbar and click on it.
-
HT3918 I upgraded to 16 mb of ram and after 10 minutes my computer freezes, and ideas?
I upgraded to 16 mb of ram and after 10 minutes my computer freezes, and ideas? I have an imac mid 2011 21 inch.
Cause and effect points to out-of-spec memory.
Run Apple Hardware Test. Run the extended tests.
Using Apple Hardware Test
http://support.apple.com/kb/HT1509
If it fails the memory tests, remove the memory and re-seat it. The sockets are very "tight". Run AHT again.
If it still fails, replace your original memory. If it works, you found the problem. Buy Mac memory from Crucial or OWC / MacSales. -
I was wondering what student plan included Premier and After Effects
Hi, I was wondering what student plan included Premier and After Effects? It seems not to say anywhere...
CamillaThe Cloud has three plans:
Full (all apps including Premiere and AE)
Single App
Photography Plan
The Full Cloud includes the software listed here
Explore Adobe desktop apps | Adobe Creative Cloud
So you can either subscribe (at student rate instead of full rate) to 2 x Single App plans (Pr + AE) or a full Cloud plan and get all apps -
How to use Time Machine before and after installing a new hard drive
So basically I'm buying a new hard drive for my Macbook pro and I have a lot of files on my computer that I would like to save. I have never used Time Machine before so I need help on how to set it up before AND after installing the harddrive so my files get transferred onto the new hard drive. Thanks in advance
wjosten wrote:
Me, I would never use Time Machine to do this. What I'd suggest you do is get an exterior enclosure for your new drive. Then use either Carbon Copy Cloner or SuperDuper to clone your existing drive to your new drive. Once done, verify your clone is bootable & all of your data present. Then swap drives & use your old drive for Time Machine backups(after erasing it). Then get another drive & exterior enclosure to regularly clone your new drive to.
Unless he was swapping for a lower capacity HDD or to a lower capacity SSD, then the old drive would make a lousy Time Machine disk. However, whenever I swap out a disk I do exactly what you do. CCC to get the ol drive onto a new one. Test by starting up to the new (but still external drive). Then replace the internal drive.
I usually just sell the old drive on eBay. My Time Machine backup is always 2X the size of the internal drive, which I believe is a bit above recommendations, but works for me. The price of large external drives is almost the same as smaller internal ones. -
Dear I have recently updated the free software version of OS Mavericks and after installing it my menu bar has become less responsive. Previously it slided very smoothly to show all the applications but now it drags and i have to slide it many times to see all the applications. It has become very slow. Pl suggest
Please read this whole message before doing anything.
This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of this test is to determine whether the problem is localized to your user account. Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault in OS X 10.7 or later, then you can’t enable the Guest account. The "Guest User" login created by "Find My Mac" is not the same. Create a new account in which to test, and delete it, including its home folder, after testing. -
[SOLVED] No internal keyboard on LG R400 while and after installing
Hi,
I just tried to install Arch 64bit on this machine and everything works as expected - besides the internal keyboard, I had to use an external USB-keyboard to do the install and after install and playing with different HOOKS in the mkcpinitio.conf I still can't get it working.
This is strange because I did install Arch on that machine about 2 years ago and the internal keyboard was working. I did try an old backup and the keyboard is working with an Arch from 2011.
Since there is also no mention about such problems on the R400-wiki I'm running out of ideas. The keyboard controller seems to be i8042 and according to /dev/input/by-path/ seems to be loaded ok and linked to event0.
platform-i8042-serio-0-event-kbd -> ../event0
I already tried to append the options
i8042.nomux=1 i8042.reset
at boot time but keyboard remains dead.
Any pointers where to look or what to try? Maybe an older kernel?
TIA,
Heinz
Last edited by HeinB777 (2013-06-07 01:12:37)After trying various things this seems to be related to the 3.9.x kernel.
The only solutions I found for now is to install a 3.8.x kernel and IgnorePkg linux and linux-headers. With this internal keyboard is ok.
Since this seems to be an upstream bug introduced with 3.9 kernel I mark this thread as solved.
See also here for more information: https://bugzilla.redhat.com/show_bug.cgi?id=969550
Last edited by HeinB777 (2013-06-13 01:22:44) -
Hello i installed windows 7 on my mac and after installing it i gan't go back to mac os x
Hello i installed windows 7 on my mac and after installing it i gan't go back to mac os x
Did you use Boot Camp Assistant?
You should be able to hold down the option key whilst booting in order to select which OS you want to boot into.
Clinton -
in app store some applications are of very small size like 15-20 Mb and after installing them they become more than 100 mb. how to determine their actual size???
The app store size is probably just the software, while the size on your iPhone includes data.
You can determine the size on your iPhone by looking at Settings > General > Usage. -
I have an Mac air 2011 and after install osx mountain lion when I do update to some programs like iMovie and iPhoto and make sleep mode to dowenloaded it doesn't dowenloaded in sleep mode it stop please help me
i guess you could put the aiport utility app on your iphone, click on the aiport express there, it will show you how many devices are connected to it and the mac addresses of those devices.
-
I am using windows 7 starter,just downloaded itunes 10.5.2,while install getting prompt,cannot read ipodservice.exe,and after install itunes is not reading iphone or ipod while plugging in through usb cable. Any ideas ,whats going wrong?
problem solved.
I phone 4s screen froozen -
i bought an app for my iphone version 3.1.3 and it is written in the requirements that it is compatible with IOS 3 or later and after installing it doesn't work.i bought it from the apple store
You could try reporting the problem to iTunes store support here: http://support.apple.com/kb/HT1933.
Maybe you are looking for
-
How do I make a new itunes playlist using only my ipad?
I can't make a playlist on my ipad now that I've upgraded to itunes 11 grrrrrr! I know how to do it on my Mac but I'm not always using my Mac can anyone help or tell me a "secret" way to do this? There is no place to click on "new" anymore. And if
-
How do i delete a video from the Itunes Music Store App download que?
just to clarify i'm referring to the Pink itunes app on the Iphone i did it once using the swipe left/right method but it dosen't seem to work, it's a 600+mb video file, free, so if i don't download it i wont be losing money etc
-
My Safari crashes immediately upon opening.
The title is pretty clear. I've been trying to use Safari all day but the software does not seem to want to comply. Please help. Process: Safari [17704] Path: /Applications/Safari.app/Contents/MacOS/Safari Identifier: com.appl
-
Hello everyone: I am currnetly using a JTextArea with the Gridbag layout. I want to limit the size of the JTextArea. Found an article when I did a "search" that says the size is actually controlled by the layout manager. Have tried setMaximunSize(),
-
Auto update iPhoto to show aperture photos
I shoot in raw and use aperture to manage all my files. I have iLife 09 also and like the faces and places functions. Is there any way of being able to open iPhoto and it automatically pulls all changes from my aperture library including any new impo