Wast not credited my $5 deposit at preorder checkout! Please help....

Question

A very inexperienced cashier who didn't even know how to process video game pre-orders correctly (he had to ask someone to show him how) ended up cheating me out of my $5 deposit credit.  I hope someone here can help me get it back without a trip to the store which I was not planning for another 3 weeks.  Here is what happened:
I pre-ordered a a $49.99 video game by putting down a $5 credit.  Since I have Gamers Club Unlocked, it rung up as $39.99 at checkout.  I then proceeded to use 3 reward certificates which totaled $20 off.  This brough it down to $19.99.  Now here's the problem.  Even though I paid the $5 deposit and my final receipt says Depost Paid $5 (and the cashier scanned the deposit receipt), I was charged the full $19.99 before tax, instead of the $14.99 before tax that I should have been!
The cashier first said my total came to around $16 after tax (what I should have paid). But then I went to swipe my BB credit card it charged me $21, and my receipt clearly shows I paid $21 after tax, so obviously something went wrong and his lack of experience didn't catch it, and in my confusion I didn't catch it either.
Can an admin please either credit my card for the $5 deposit I wasn't credited, or issue a new $5 reward certificate, or send me a gift card?  My customer service PIN is 0477 003 7391 072914.  My Val # is 000097-070601-864451-398771-956216-433
Thank you!!!!
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Answer 1

Hello Mindphaser,
Pre-orders are a great way to ensure you get your hands on a copy of the item you want. It doesn’t quite benefit you if we charging you more than we should be though, and after using your email address attached to the forum to look up your purchase, I think I may have spotted the cause of the problem.
When you are picking up a pre-order in store, we do ask you to have your pre-order receipt in hand so that we can make sure your $5.00 deposit properly applies itself when you pay for the item in question. It sounds like you knew this though as you notified our cashier of your video game pre-order. Despite this, it seems we may have forgotten a step in our pre-order process and it stopped your $5.00 credit from deducting from your total purchase price. I’m truly sorry for this oversight.
Please know that I applied the $5.00 deposit back onto your credit card used for the purchase, and you should receive this within 3 to 5 business days. If you don’t, please don’t hesitate to let me know and I’ll be glad to assist.
Best Wishes,
Alex|Social Media Specialist | Best Buy® Corporate
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