Watch video problems: iphone 4s

Im trying to watch a mp4 clip on my iphone 4s through my browser, evrytime i go to click on play i get this message come up:
'This video could not be loaded, either because the server or network failed or because the format is not supported'
I am able to watch a short preview of the clip but the not the actual clip itself
I was able to watch this clip on my old iphone 3g phone but doesnt seem to want to play on my new iphone
Why is this happening, do i have the wrong settings or something and is the any way of resolving this?
Any help would be much appreciated

Then I'd contact AppleCare (or Apple ID Support), upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.
Please let us know what happens.

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