Watching bt sport using a sky + hd box

Currently i have the bt broadband/phone /tv package with a vision + box recieving standard broadband as fibre is not yet available where i live.My question is this.........I have a sky + hd box from when i used to have sky(im no longer a sky customer) and i would like to know if i can watch bt sport through this sky box so i can watch the sport in hd quality rather than the patchy picture i get now through the ariel.I still have my old sky viewing card in the sky + box but would it still be active/recognised by sky?
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You need to cancel sports on your box and then ask for it to be activated on Sky which will start a new contract. You need to do this by phone however as I found when I took this route,
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When can I watch BT Sport via the Sky Platform

I have just sent the following message via the BT 'email us' form, but then I received an email back saying that it could take up to 10 days to respond . Given that I only have another 3 days to cancel my order (if necessary) I thought I'd try and find an answer on here, so here's the message. Thanks in advance...
Please inform me of the DEFINITIVE date on which I'll be able to activate BT Sport through my Sky HD box.
It is (in theory) already active for viewing online or via the app, but I am so far unable to link my Sky viewing card because of an "outstanding order" on my account.
I have spoken to various members of your staff (both on the 'phone and via LiveChat, for which I have the transcript) and I am being given contradictory answers. These answers have varied as follows.
1. I will be able to activate it as soon as I place the order for BT Broadband (so I placed the order without delay on 17/08/2012).
2. I was then told this would be 24 hours after placing said order, so I waited.
3. Thirdly I was told that I could activate it as soon as I give you my MAC key (so I did this on 19/08/2012 as a direct result of this advice, even though I could be charged by my previous Broadband provider for using the key within 7 days).
4. When that didn't work I was told to wait 24 hours after using the MAC key.
5. Finally I was told that I would have to wait until after my BT Broadband goes live on 10th September.
Answers 1-4 have turned out to be false, and as I am now starting to lose faith in the answers provided by BT, I don't hold out much hope for answer 5.
Considering that my reason for ordering BT Broadband was so that I could get BT Sport via the Sky platform, I am increasingly under the impression that I have been mis-sold the product.
Could you therefore please tell me EXACTLY WHEN I'll be able to activate BT Sport via the Sky platform.
Thank you

Well, it's the 10th September, and my BT Broadband is finally activated; but still no BT Sport via the Sky box
I've tried to link my Sky viewing card to mt BT account online, but I just get the message
"Good news!You've already got access to BT Sport. Watch online at btsport.com or via our Apple and Android apps. If you'd like to talk to us about upgrading your BT Sport Pack so you can watch via your TV please call us on 0800 731 0286."
What? I don't want to watch on a computer or phone. I want to watch it on my TV.
Anyway, I called the number, waited on hold for 26 minutes before being cut off.
What is going on?

Can I Watch BT Sport On My BT Youview Box WITHOUT ...

Hi
I hope I have a simple question that has a simple answer!
I have a recently supplied by BT Youview box(Humax I believe). BT line rental and BT Broadband as well. I am in an area that does NOT get Affinity.
Can I get BT Sport on my Youview box? If so, how do I go about it?
I used the online chat assistant(32 minute wait) and the person there said I could-but as we got further in to the conversation she said she didn't know how to enable it as she was actaully from the billing department and didn't know how to do it :-( She said she'd pass me on to their techincal people to help me and she'd call me straight away. She did this and asked me to close ALL BT windows on my computer before she could pass me on. I did this. Only to find I had been put in a queue for some Bt helpline :-( After 38 minutes of being told BT were very busy, but that they would get to my call as soon as possible-the call simply disconnected. Grrrrrrrrrrrrrrrr, not sure why they treat customers like that but it certainly makes you think twice about migrating to SKY :-(
Anyway, I've spent ages on the phone and the computer trying to enable BT Sport without success. All I really want to know is: can I have BT Sport on my recently supplied BT Youview box with BT Broadband on a BT line? If I can, how do I do it? If not, will it be available to me any time soon?
I hope I have given enough info to help answer this simple question but if not PLEASE don't hesitate to ask for more detail.
Many, many thanks to anyone that can help clear up this frustrating issue for me :-)
Heraldic

Thanks for that. The thought of trying to get back through to BT again fills me full of dread :-( I think I'll pass on that and give up hope.
Thanks again for the help.
Telboy62 wrote:
You would really have to speak to BT about that. (sorry).They would have to release you from your current contract and restart you with a BT vision box.
My fear is that they would charge you for the Youview box you currently have as it only becomes "your" box after you have completed a 1 year contract.

If you're using IOS and can't watch BT Sport then ...

Just trying to bring some of the issues together. As the title suggests, this thread is for users with IOS devices who are having trouble watching BT Sport using the Android app. Please provide the following info and let's see if we can all help one another out:
What device(s) are you using
What version of IOS have you got
Can you log in to the App
Are you using Wi-Fi or 3G
Can you not watch anything at all or can you watch, but with problems
---Remember to mark as 'solved' and give stars when you like a post---

maxriot wrote:
What device(s) are you using
Sumvision Cyclone Voyager 2 10.1
What version of Android have you got
JB 4.2.2
Can you log in to the App
Yes
Are you using Wi-Fi or 3G
Wi-fi
Can you not watch anything at all or can you watch, but with problems
video plays ok, but only shows 3/4 of the screen and video a bit squashed
Hi maxriot
Have you tapped the full screen icon on the player (the two arrows bottom right) and are you using the tablet in portrait or landscape
---Remember to mark as 'solved' and give stars when you like a post---

If you're using Android and can't watch BT Sport t...

Just trying to bring some of the issues together. As the title suggests, this thread is for users with Android devices who are having trouble watching BT Sport using the Android app. Please provide the following info and let's see if we can all help one another out:
What device(s) are you using
What version of Android have you got
Can you log in to the App
Are you using Wi-Fi or 3G
Can you not watch anything at all or can you watch, but with problems
---Remember to mark as 'solved' and give stars when you like a post---

maxriot wrote:
What device(s) are you using
Sumvision Cyclone Voyager 2 10.1
What version of Android have you got
JB 4.2.2
Can you log in to the App
Yes
Are you using Wi-Fi or 3G
Wi-fi
Can you not watch anything at all or can you watch, but with problems
video plays ok, but only shows 3/4 of the screen and video a bit squashed
Hi maxriot
Have you tapped the full screen icon on the player (the two arrows bottom right) and are you using the tablet in portrait or landscape
---Remember to mark as 'solved' and give stars when you like a post---

Sky hd box interference with laptop

Hi Everyone I am having a rather odd problem , we have 2 sky hd boxes , 1 downstairs and 1 upstairs both are connected to the internet via wi-fi , we also have a multitude of devices that also use the internet via wi-fi in the house like ipods laptops x-box desktop computer and mobiles , the problem is when the laptop is being used the sky hd box UPSTAIRS loses connection and i get an error message saying cannot support hdcp ??? this only happens with these 2 devices , i can be on my mobile , the xbox can be on and the UPSTAIRS box can be fine , or i can be on the laptop and the DOWNSTAIRS box is fine but soon as we are UPSTAIRS watching telly and the laptop goes on ...bang we lose the connection and get this error message..... any help ????

Hi it's been a while, I know, but have you managed to fix this? If so, how did you do it?
If not, it's something Sky may want to do some work on, so can you tell us:
Your Sky+HD box model number (Services > Settings > Details)
The make & model of TV
Other than your Sky box, what other equipment do you have connected to the TV's HDMI ports?
Does unplugging them correct the issue?
Thanks for your help.

Cancelled Sky, now how to watch BT sport

Hi
As per title, I've just given one month notice to quit Sky.
At present I watch BT sport on channels 413 & 414 on the sky box with my Sky card.
In a month's time how do I watch BT sport?
Is it online or via my BT vision box and how do I transfer it from Sky?
Ta

Re: Sky Subscription and BT Sport
Options
on ‎12-04-2014 21h47
A cancelled sky subscription card 'reverts' to a free sat from sky card, which will enable you to watch BT Sport with that card on a sky card/box.
Just like lots of people do, myself included.

Does watching BT Sports on the TV use up your mont...

Does watching BT Sports on the TV use up your monthly usage?
I know it will use up the usage if I watch on laptop at home, but not sure about TV

No, both ways don't.
To say thanks for a helpful answer, please click the white star

Broadband Usage watching BT Sports online using BT...

I have been charged for going over the 10GB limit. We do not stream apart from watching TV sports via the application at home where we have BT broadband.
I phoned BT this morning and they say, watching BT sports via the APP COUNTS TOWARDS USAGE. I have read the terms and as you say this does not count towards usage:
"How much broadband can I use?
Also, great news if you're a sports fan. Any content you watch or stream via the BT Sport app and online player using your BT Broadband connection will not count against your broadband usage limit, so you can enjoy great live sport without the worry."
Who should I contact with this issue, as BT customer services say watching the APP counts towards USAGE and therefore I am being charged for exceeding the limit.
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Hi egr55,
Please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

What web player I use on my ipad2 bot watch live sports and how I get it? PLEASE HELP. Also since I updated my ipad2 to ios6 cannot connect to iTunes so cannot get no apps nothing can connect to App Store but can't get nothing it's brand new?

What web player can I get on my ipad 2 so I can watch live sports? And how comes since I updated to ios6 I cannot acces the iTunes can connect to App Store but can't get nothing at all from there? PLEASE HeLP

Just connect the new iPod to your computer and setup the iPod via iTunes (instead of via wifi).
If you want to copy all the infor from an old iPod touch to the inew iPod see:
iOS: Transferring information from your current iPhone, iPad, or iPod touch to a new device

Check you are set up to watch BT Sport via the app...

Hello all
We’re aware that a number of you are having problems accessing the BT Sport app. We’re looking into the specific scenarios some of you have described but we thought it would be useful to post up this general guidance as well.
Check you’re ready to watch on the app
If you have ordered BT Sport to watch on BT TV, YouView or Sky you should be set up to use the app as well. All you need to do is download it. You can do that by going to the Apple App Store or the Google Play Store.
If you want to watch on the app or online only, not on TV
If you are a BT Broadband customer and you just want to watch BT Sport online or via the app (not via TV) you need to activate it first. To activate, just log in to My BT, scroll down and click on BT Sport and follow the steps. If you have more than one account number in your My BT profile, remember to switch onto the one your BT Broadband is billed to.
Thanks
Nigel
BTCare Community Mod
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Well, it's the 10th September, and my BT Broadband is finally activated; but still no BT Sport via the Sky box
I've tried to link my Sky viewing card to mt BT account online, but I just get the message
"Good news!You've already got access to BT Sport. Watch online at btsport.com or via our Apple and Android apps. If you'd like to talk to us about upgrading your BT Sport Pack so you can watch via your TV please call us on 0800 731 0286."
What? I don't want to watch on a computer or phone. I want to watch it on my TV.
Anyway, I called the number, waited on hold for 26 minutes before being cut off.
What is going on?

Can not watch BT Sport on PC

I have had access to BT Sport on my Sky box for a long time, but have been trying to get it on my PC since october 2013.
I have had many hours of phone calls and remote support sesions, issue passed up to second line support.
Some time ago they managed to fix the problem that I could not activate bt sport but I still am unable to watch as I get a message "Your BT ID is correct but you don't have BT Sport on your account".
I have got BT Sport on my account with a watch now button. If I use the button and click through to watch BT Sport I get the message and a link to activate, if I follow the link to actvate I am told that I have already got BT Sport. The people in India do not seem to be able to fix this, can the moderators help ?
Mike
Solved!
Go to Solution.

Had another call from Neil today (12/09/14), to say that my BT Sport oder had been resubmited and could I log in and test it.
Sadly I found no change, I still had exactly the same error :-
Your BT ID is correct but you don't have BT Sport on your account.
Have you got BT Broadband? BT Sport is FREE, but you need to activate BT Sport before you can log in to the online player.Activate now.
Have you ordered BT Sport in the last hour? It could take up to an hour for us to update our records, please bear with us.
I had to wait about 6 hours to test it as I was out when he called, and MY BT shows BT Sport activated.
More investigations needed.
Mike

Fix low volume output on Sky HD Boxes

Here a suggestion for you. Why dont you fix the low volume out on the Sky HD boxes? Loads of people have complained about it. Do something about it.

I have finally found a very cost effective solution to this problem. Cancelled Sky subscription and got Freesat with a Humax box. This does not have the fault that the Sky HD boxes have. In fact it has an "on the remote" volume control, and when this is turned to max the volume is exactly as it should be. The volume control works both the HDMI and the analogue outputs. Additionally there is also a mute button on the remote, again muting both outputs. Perfect. Cost effective because since I have been a Sky subscriber for over a decade, now cancelled, assuming I would have stayed with them for another decade I have saved myself £4121 including the initial cost of the Freesat box. Quite a shocking amount of money that I will be saving, having calculated it. Shame on Sky for not correcting this software issue when it was first reported by many users, especially as the volume function used to be there and they removed it. For those thinking of doing the same as me, the Freesat / Freetime system is excellent, the EPG is as good as Sky and the "roll back" TV aspect of the EPG far superior to that of Sky. Picture quality is at least as good (probably better as box is Full HD) The BBC iplayer implementation is also not the "cut down" version thst Sky have also implemented (another software short cut that bugged me), i.e. it is the same as you'd see on your PC / smart TVs with FULL programme content. What you don't get is Sky Atlantic but since I never watched this in over a decade made no difference to me.

Why not let youview customers watch BT sport on de...

I have a youview box with the essential £5 sub. I also have BT sport on a sky box. Why not let me, as a bona fide BT broadband and sport customer, watch the BT sport on demand programmes on youview. They are only repeats of what is on the channels.

Agreed. Only allowing access to infinity users with BT Sport and with YouView, isn't making my decision to cancel my Essentials pack next month very difficult. Money for nothing.

When can I watch BT Sport after ordering broadband...

I'm confused. I ordered BT Broadband on Sunday and am sure that somewhere I saw that I could have BT Sport on my SKY digital platform within 24 hours? Two days on it hasn't happened. The helpful people on the BT phone lines have told me after taking my SKY card details that it will happen in 30 minutes, it didn't . And in a marathon hour long call this evening ended up with me being told that I would only be able to watchbBT Sport on my TV when my broadband is activated on 17th Feb. However in an email exchange with BT just now says I should be able to watch BT Sport within 24 hours of placing an order! Who is right? Help me out here, I'm losing the will to live!

Well, it's the 10th September, and my BT Broadband is finally activated; but still no BT Sport via the Sky box
I've tried to link my Sky viewing card to mt BT account online, but I just get the message
"Good news!You've already got access to BT Sport. Watch online at btsport.com or via our Apple and Android apps. If you'd like to talk to us about upgrading your BT Sport Pack so you can watch via your TV please call us on 0800 731 0286."
What? I don't want to watch on a computer or phone. I want to watch it on my TV.
Anyway, I called the number, waited on hold for 26 minutes before being cut off.
What is going on?

Watching bt sport using a sky + hd box

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