.wav file attachments in email no longer play

Up until yesterday, on my iPad mini, if I got a voice message .wav file as an attachment in my email, I could open it right from the message and listen to it. Now when I try to do so, the screen to play the message shows up for a second, then jumps back to the email message. I tried to listen to the message from my Xfinity account in Safari and got a black screen with a speaker symbol crossed out.
Could it be that my phone provider Comcast changed the encoding so that the .wav files are no longer compatible with mu iPad? (They still work on my iMac.) I am not aware of my making changes to the device or software that could cause this.
Thanks for any assistance on this.

Hey,
Welcome to the BlackBerry® Support Community Forums.
To better assist you, what is the audio codec of the of the .wav file? And can you please provide the software version of the BlackBerry Q10 smartphone?
On a side note, I did some testing here with .wav voice mail email attachments and was able to play the file, so this may be an issue with the type of .wav file.
Thanks.
-HB
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

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Yes, I its low-quality voice recording.
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.wav file attachments in email no longer play

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