WAV file will not import/Error

While trying to import a file from a company that records our
call center calls, I am getting the following error: "Unable to
decode and import the selected WAV/MP3 file."
Are there anythings I should look out for, or any way I
should be prepping the Wave File?

Welcome to our community, Ravenspoe
Never More!
Okay, so give this a try. Captivate expects .WAV files to be
in PCM format.
Click Start > Run...
Type sndrec32 into the field and press Enter
This should open the Windows Sound Recorder
Within Sound Recorder, click File > Open... and open the
suspect .WAV file
Now click File > Save As...
Click the Change... button
Click the OK button
Click the Save button
Close Windows Sound Recorder
Now try importing the WAV into Captivate and see if it
imports without causing Captivate to squabble or gag.
Cheers... Rick

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We now understand the problem, and are testing a solution. Here's my current understanding of all the elements of this issue.
CAUSE: The problem occurs in an interaction between Illustrator CS4, Suitcase Fusion 2 v13.2, and having an Illustrator document with one or more text boxes, containing text, which is *completely* off the artboard—not even the bounding box is touching the artboard. *Additionally*, there must also be at least one text box, with text in it, which is *on* the artboard (even so much as having the bounding box partly on the artboard is sufficient, again). When these conditions are met, saving the document *may* (but does not always) cause the problem.
PROBLEM: Attempting to open an affected document in Illustrator CS4 fails, with an "object label badly formatted" error. The problem can occur with older illustrator documents opened in CS4, as well as native CS4 documents.
UNAFFECTED: Despite any speculation in this thread, this problem does not affect Photoshop, nor has it occurred with any version of Extensis Suitcase older than Suitcase Fusion 2 v13.2, which shipped about eight days ago.
SOLUTION: The problem should be resolved by a 13.2.1 dot release. Although things could be delayed if we find something unexpected in testing, we currently expect to have the fix available this week, probably tomorrow (Thursday).
DOCUMENT RECOVERY: Extensis can fix any Illustrator CS4 document which exhibits this problem. For now, contact Extensis tech support if you need help with recovering any such Illustrator document. Be prepared to send tech support the affected Illustrator file(s). You can use the online contact form at http://www.extensis.com/en/support/contact_prod_support.jsp, or call tech support at 1-503-274-7030.
Special thanks to the users whose suffering and detailed reports helped us figure this out!
Regards,
T
Thomas Phinney
Sr Product Manager, Font Solutions
Extensis, a division of Celartem, Inc.

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