Wav on ext hdd won't play in audition when opened from file explorer

Two computers:
Lenovo thinkpad T440s with Win 8.1
Dell Precision M4600 with Win 7
Both running Audition CS5.5
Two portable USB3 external hard drives
WD Passport Ultra
WD Elements
Same problem on both computers and drives:
When I try and open and play a wav file in Audition directly from File/Windows Explorer (either by setting Audition as default prog or by right click>open with), Audition launches, but file does not appear or play. No wave form visible, just empty editor.
However it will play from external drive if I open it from within Audition (file>open).
It also plays if I copy the same file to the internal hard drive of either computer and open from File/Windows Explorer.
It also plays from external drive if I set Window Media Player as default prog. and open from File/Windows Explorer.
I would greatly appreciate any ideas on how to play a wav stored on an external drive by double clicking on it.

Hi,
Which type of files have the issue? Are they also the Word and Excel files? From which client the users access the files on the server? If it is Windows 7 client, you could disable the Preview Pane and the Details Pane in Windows Explorer, on the client machine
to check the results.
Some troubleshooting steps are in the blog which could also be used in Windows Server 2012:
The Definitive 'Locked File' Post (updated 7/7/2014)
http://blogs.technet.com/b/the_microsoft_excel_support_team_blog/archive/2012/05/14/the-definitive-locked-file-post.aspx
Best Regards,
Mandy
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juicyxjuless
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.3g2 no sound
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