WC5655 varying image quality when using network scanning

WC5655 S/N WTD082953 Copying and printing are fine. Altbooted software a little over a month ago. The machine has 1,352,174 images. There is a very slight difference in the image from the original to the scanned file on the customer's desktop. I'm really not sure if it may indeed be within the design parameters of the machine but the customer says it used to be satisfactory and now just beginning a few days ago is not. There are no scanner or network controller faults in the history after doing the altboot a little more than a month ago. After the altboot the config sheet still showed that the LL scan patch was the LL scan patch so I didn't reload it. Today I searched Eureka with the same query as the subject line. I found bulletin 309108 which I tried but it didn't make any difference. I also found ETI738470, "How to make scanning adjustments permanent, but was reluctant to make any changes there as setting up scan settings (templates etc.) has always been a function of IT on this particular account, and they had not made any recent changes. I did however reload the LL patch per ETI 1283978 and I changed NVM 15-007 from 10 to 15 per ETI 1210480. Neither one of these things seemed to make any difference. I don't have perfect vision and you can tell a slight difference from the original but the difference is so slight that I'm just not sure what else to do. Please advise and provide a log number. Thanks John Metz XC1970

Two more things to try:
open Adobe Reader | Edit | Preferences
under Security (Enhanced). disable Protected Mode
under Documents, set 'View documents in PDF/A mode' to Never

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