WCS Failing to Start
Currently running WCS version 3.0 and have been for the past few months without any issues. July 10th the java service experienced "issues" and since then we have been unable to start the WCS. The Database server starts up no problems but the Apache server does not. Below is the output from the WCS Admin console:
Starting WCS
The Nms_Server service is starting.
The Nms_Server service was started successfully.
Failed to start WCS server.
Actually looking at the Windows services the Nms_Server is running but the Nms_Apache is not. Manually starting the Apache Server still does not allow WCS to start. Has anyone seen a similar issue or know what version of Java it is best to have running on the box? Currently we have J2SE 5 update 8. Any help would be appreciated.
Lincoln
Thanks for the post. I've also upgraded to 4.1.91 and it is now operational. I have had no response to the TAC case I raised on the original issue as of yet. I'd still be interested to find the underlying cause as it did cause some problems and I don't want it to happen again
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Dashboard Design Cache Server failed to start after upgrade to BOBJ 4.0 SP09 Patch 3
Hi Friends,
We have upgraded our BOBJ 4.0 server from SP04 Patch 8 to SP09 patch 3.
After upgrade completed "Dashboard Design Cache Server" Failed to start. other servers are running fine.
xccache_<hostname>.DashboardDesignCacheServer_trace.000003.glf Error Log:
|c24257f2-85df-0f2b-efe2-d7cfe59df826|2014 06 19 14:04:21:444|-0400|Information|Information|>=|S| |xccache_halsapad12.DashboardDesignCacheServer|16574|1098107200||{|0|1|0|1|-|-|-|-|-|-||||||||||||SessionManagerFactory::createInstance
-:0:-: TraceLog message 1241
|84f9fa46-c9ce-d9c4-fb5b-a08e6b6c1fea|2014 06 19 14:04:21:451|-0400|Debug| |<<| | |xccache_halsapad12.DashboardDesignCacheServer|16574|1098107200|| |0|1|0|1|-|-|-|-|-|-||||||||||com.businessobjects.dsl.commons.platform.OsgiPlatform||using OSGi emulation; cause: java.lang.ClassNotFoundException: org.eclipse.core.runtime.Platform
-:0:-: TraceLog message 1242
|2eb28d2c-acaa-e2ff-26de-0ce297ad41e5|2014 06 19 14:04:21:502|-0400|Debug| |<<| | |xccache_halsapad12.DashboardDesignCacheServer|16574|1098107200|| |0|1|0|1|-|-|-|-|-|-||||||||||com.businessobjects.dsl.commons.platform.OsgiPlatform||adding contributions from "jar:file:/bobje/sap_bobj/enterprise_xi40/java/lib/dsl_engine.jar!/META-INF/DSLContributions/DSLContributions.properties": DSL-Contribution = com.sap.sl.sdk.datasource.strategy.DataSourceStrategyContribution,com.sap.sl.sdk.services.session.BridgeSessionContribution,com.sap.sl.sdk.session.cms.BridgeCmsSessionContribution,com.sap.sl.sdk.session.filesystem.BridgeFileSystemSessionContribution,com.sap.sl.contributions.EPackageContribution,com.businessobjects.dsl.framework.session.SessionContribution,com.sap.sl.core.emf.registry.GeneratedPackageContribution,com.businessobjects.dsl.services.JavaDPContribution,com.businessobjects.dsl.services.repository.RepositoryServicesContribution,com.businessobjects.dsl.services.olap.sapbw.SapBwBrowsingServicesContribution,com.businessobjects.dsl.services.universe.UniverseServicesContribution,com.businessobjects.dsl.services.security.SecurityServicesContribution,com.businessobjects.mds.consumption.ConsumptionContribution,com.businessobjects.mds.consumption.SecurityKeyServiceContribution,com.businessobjects.mds.olap.protocol.bics.BICSClientContribution,com.businessobjects.mds.olap.protocol.ess_japi.EssJapiClientContribution,com.businessobjects.mds.olap.protocol.sapbapi.SapRfcClientContribution,com.businessobjects.mds.olap.protocol.xmla.XMLAClientContribution,com.businessobjects.mds.olap.OlapClientContribution,com.businessobjects.mds.publishing.PublishingContribution,com.businessobjects.mds.repository.cms.CMSSessionContribution,com.businessobjects.mds.repository.filesystem.FSSessionContribution,com.businessobjects.mds.repository.memory.MemorySessionContribution,com.businessobjects.mds.securedconnection.services.SecuredConnectionContribution,com.businessobjects.mds.security.cms.CMSSecurityContribution,com.businessobjects.mds.security.SecurityContribution,com.businessobjects.mds.services.internal.MdsModelContribution,com.sap.sl.edp.dataprovider.bics.BicsDataProviderBuilderContribution,com.sap.sl.edp.dataprovider.olap.OlapDataProviderBuilderContribution,com.sap.sl.edp.dataprovider.relational.RelationalDataProviderBuilderContribution,com.sap.sl.pquery.PQueryServiceContribution
jvm/Bootstrap.cpp:146:-: TraceLog message 1243
|9992bc42-cf8b-51bd-739f-ee471da81b76|2014 06 19 14:04:22:292|-0400|Debug| |<<| | |xccache_halsapad12.DashboardDesignCacheServer|16574|47600550826240|| ||||||||||||||||||||||ras21-core: CBootstrap::getSLUserSecurity starting wait loop[3], timeout[119]
-:0:-: TraceLog message 1244
|762aa011-8afb-af8d-6bd6-a61be1be142d|2014 06 19 14:04:22:399|-0400|Error| |>>| | |xccache_halsapad12.DashboardDesignCacheServer|16574|1098107200|| |0|1|0|1|-|-|-|-|-|-||||||||||com.businessobjects.dsl.commons.platform.OsgiPlatform||java.lang.reflect.InvocationTargetException
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.businessobjects.dsl.commons.platform.OsgiPlatform.addContribution(OsgiPlatform.java:646)
at com.businessobjects.dsl.commons.platform.OsgiPlatform.addContributionsFromProperty(OsgiPlatform.java:622)
at com.businessobjects.dsl.commons.platform.OsgiPlatform.addContributionsFromProperties(OsgiPlatform.java:580)
at com.businessobjects.dsl.commons.platform.OsgiPlatform.addContributionsFromPropertiesFile(OsgiPlatform.java:326)
at com.businessobjects.dsl.commons.platform.OsgiPlatform.addContributionsInternal(OsgiPlatform.java:281)
at com.businessobjects.dsl.commons.platform.OsgiPlatform.addContributions(OsgiPlatform.java:239)
at com.businessobjects.dsl.commons.platform.OsgiPlatform.<clinit>(OsgiPlatform.java:109)
at com.businessobjects.dsl.framework.session.SessionContribution.register(SessionContribution.java:71)
at com.businessobjects.dsl.framework.session.SessionManagerFactory.initializeExtensionPoint(SessionManagerFactory.java:377)
at com.businessobjects.dsl.framework.session.SessionManagerFactory.createInstance(SessionManagerFactory.java:340)
at com.businessobjects.dsl.framework.session.SessionManagerFactory.getInstance(SessionManagerFactory.java:205)
at com.businessobjects.ras21.servercore.externalservicessubsystem.UserSecurityCalculator.<clinit>(UserSecurityCalculator.java:38)
at com.businessobjects.ras21.servercore.externalservicessubsystem.SecurityCalculator.<init>(SecurityCalculator.java:89)
at com.businessobjects.ras21.servercore.bridge.servant.SLUserSecurityServant.<init>(SLUserSecurityServant.java:125)
at com.businessobjects.ras21.servercore.bridge.JavaBridgeMain.runServants(JavaBridgeMain.java:224)
at com.businessobjects.ras21.servercore.bridge.JavaBridgeMain.runAdapter(JavaBridgeMain.java:56)
at com.businessobjects.ras21.servercore.servercontainer.ProcChildMain.main(ProcChildMain.java:141)
Caused by: java.lang.NoClassDefFoundError: sun/awt/SunToolkit : cannot initialize class because prior initialization attempt failed
at sun.awt.AppContext$2.run(AppContext.java:237)
at sun.awt.AppContext$2.run(AppContext.java:226)
at java.security.AccessController.doPrivileged(Native Method)
at sun.awt.AppContext.initMainAppContext(AppContext.java:226)
at sun.awt.AppContext.access$200(AppContext.java:112)
at sun.awt.AppContext$3.run(AppContext.java:294)
at java.security.AccessController.doPrivileged(Native Method)
at sun.awt.AppContext.getAppContext(AppContext.java:275)
at sun.awt.AppContext$6.getContext(AppContext.java:822)
at sun.misc.SharedSecrets.getJavaAWTAccess(SharedSecrets.java:144)
at java.util.TimeZone.getDefaultInAppContext(TimeZone.java:635)
at java.util.TimeZone.getDefaultRef(TimeZone.java:523)
at java.util.TimeZone.getDefault(TimeZone.java:515)
at java.text.SimpleDateFormat.initializeCalendar(SimpleDateFormat.java:598)
at java.text.SimpleDateFormat.<init>(SimpleDateFormat.java:496)
at org.eclipse.emf.ecore.impl.EFactoryImpl$SafeSimpleDateFormat.<init>(EFactoryImpl.java:712)
at org.eclipse.emf.ecore.impl.EFactoryImpl.<clinit>(EFactoryImpl.java:730)
at com.businessobjects.mds.universe.UniverseFactory.<clinit>(UniverseFactory.java:26)
at com.businessobjects.mds.universe.impl.UniversePackageImpl.<init>(UniversePackageImpl.java:106)
at com.businessobjects.mds.universe.impl.UniversePackageImpl.init(UniversePackageImpl.java:142)
at com.businessobjects.mds.universe.UniversePackage.<clinit>(UniversePackage.java:62)
at com.businessobjects.mds.services.internal.MdsModelContribution.register(MdsModelContribution.java:14)
... 21 more
Caused by: java.lang.UnsatisfiedLinkError: Can't load library: /bobje/sap_bobj/enterprise_xi40/linux_x64/headless/libmawt.so
at java.lang.ClassLoader.loadLibrary(ClassLoader.java:1807)
at java.lang.Runtime.load0(Runtime.java:770)
at java.lang.System.load(System.java:1011)
at java.lang.ClassLoader$NativeLibrary.load(Native Method)
at java.lang.ClassLoader.loadLibrary1(ClassLoader.java:1922)
at java.lang.ClassLoader.loadLibrary0(ClassLoader.java:1846)
at java.lang.ClassLoader.loadLibrary(ClassLoader.java:1825)
at java.lang.Runtime.loadLibrary0(Runtime.java:823)
at java.lang.System.loadLibrary(System.java:1036)
at sun.security.action.LoadLibraryAction.run(LoadLibraryAction.java:50)
at java.security.AccessController.doPrivileged(Native Method)
at java.awt.Toolkit.loadLibraries(Toolkit.java:1605)
at java.awt.Toolkit.<clinit>(Toolkit.java:1627)
at sun.awt.AppContext$2.run(AppContext.java:237)
at sun.awt.AppContext$2.run(AppContext.java:226)
at java.security.AccessController.doPrivileged(Native Method)
at sun.awt.AppContext.initMainAppContext(AppContext.java:226)
at sun.awt.AppContext.access$200(AppContext.java:112)
at sun.awt.AppContext$3.run(AppContext.java:294)
at java.security.AccessController.doPrivileged(Native Method)
at sun.awt.AppContext.getAppContext(AppContext.java:275)
at com.sun.jmx.trace.Trace.out(Trace.java:180)
at com.sun.jmx.trace.Trace.isSelected(Trace.java:88)
at com.sun.jmx.interceptor.DefaultMBeanServerInterceptor.isTraceOn(DefaultMBeanServerInterceptor.java:1830)
at com.sun.jmx.interceptor.DefaultMBeanServerInterceptor.registerDynamicMBean(DefaultMBeanServerInterceptor.java:929)
at com.sun.jmx.interceptor.DefaultMBeanServerInterceptor.registerObject(DefaultMBeanServerInterceptor.java:916)
at com.sun.jmx.interceptor.DefaultMBeanServerInterceptor.registerMBean(DefaultMBeanServerInterceptor.java:312)
at com.sun.jmx.mbeanserver.JmxMBeanServer$2.run(JmxMBeanServer.java:1195)
at java.security.AccessController.doPrivileged(Native Method)
at com.sun.jmx.mbeanserver.JmxMBeanServer.initialize(JmxMBeanServer.java:1193)
at com.sun.jmx.mbeanserver.JmxMBeanServer.<init>(JmxMBeanServer.java:225)
at com.sun.jmx.mbeanserver.JmxMBeanServer.<init>(JmxMBeanServer.java:170)
at com.sun.jmx.mbeanserver.JmxMBeanServer.newMBeanServer(JmxMBeanServer.java:1401)
at javax.management.MBeanServerBuilder.newMBeanServer(MBeanServerBuilder.java:93)
at javax.management.MBeanServerFactory.newMBeanServer(MBeanServerFactory.java:311)
at javax.management.MBeanServerFactory.createMBeanServer(MBeanServerFactory.java:214)
at javax.management.MBeanServerFactory.createMBeanServer(MBeanServerFactory.java:175)
at sun.management.ManagementFactory.createPlatformMBeanServer(ManagementFactory.java:302)
at java.lang.management.ManagementFactory.getPlatformMBeanServer(ManagementFactory.java:504)
at com.sap.sup.wily.agent.service.PlatformMBeanPoller.launchPoller(PlatformMBeanPoller.java:73)
at com.sap.sup.wily.agent.service.PlatformMBeanPoller.IAgentService_startService(PlatformMBeanPoller.java:65)
at com.wily.introscope.agent.service.ServiceAdministrator$ServiceInitializer.startService(ServiceAdministrator.java:432)
at com.wily.introscope.agent.service.ServiceAdministrator$ServiceInitializer.startServiceSafe(ServiceAdministrator.java:446)
at com.wily.introscope.agent.service.ServiceAdministrator$ServiceInitializer.IExecutableItem_execute(ServiceAdministrator.java:310)
at com.wily.util.task.AsynchExecutionQueue$WrapperItem.IExecutableItem_execute(AsynchExecutionQueue.java:414)
at com.wily.util.task.AsynchExecutionQueue.doTask(AsynchExecutionQueue.java:205)
at com.wily.util.task.ATask$CoreTask.run(ATask.java:132)
at java.lang.Thread.run(Thread.java:743)
-:0:-: TraceLog message 1245
|4ab25da4-f37d-97ff-b2ad-a97877076bb3|2014 06 19 14:04:22:399|-0400|Information|Information|>=|S| |xccache_halsapad12.DashboardDesignCacheServer|16574|1098107200||}|0|1|0|1|-|-|-|-|-|-||||||||||||SessionManagerFactory::createInstance: 00.957
-:0:-: TraceLog message 1246
|d3abc036-3e0f-728a-7dba-e3b540d39fe6|2014 06 19 14:04:22:451|-0400|Error| |>>| | |xccache_halsapad12.DashboardDesignCacheServer|16574|1098107200|| ||||||||||||||||||||com.businessobjects.ras21.servercore.bridge.JavaBridgeMain||Could not initialize processing subsystem
java.lang.ExceptionInInitializerError
at com.businessobjects.dsl.framework.session.SessionContribution.register(SessionContribution.java:71)
at com.businessobjects.dsl.framework.session.SessionManagerFactory.initializeExtensionPoint(SessionManagerFactory.java:377)
at com.businessobjects.dsl.framework.session.SessionManagerFactory.createInstance(SessionManagerFactory.java:340)
at com.businessobjects.dsl.framework.session.SessionManagerFactory.getInstance(SessionManagerFactory.java:205)
at com.businessobjects.ras21.servercore.externalservicessubsystem.UserSecurityCalculator.<clinit>(UserSecurityCalculator.java:38)
at com.businessobjects.ras21.servercore.externalservicessubsystem.SecurityCalculator.<init>(SecurityCalculator.java:89)
at com.businessobjects.ras21.servercore.bridge.servant.SLUserSecurityServant.<init>(SLUserSecurityServant.java:125)
at com.businessobjects.ras21.servercore.bridge.JavaBridgeMain.runServants(JavaBridgeMain.java:224)
at com.businessobjects.ras21.servercore.bridge.JavaBridgeMain.runAdapter(JavaBridgeMain.java:56)
at com.businessobjects.ras21.servercore.servercontainer.ProcChildMain.main(ProcChildMain.java:141)
Caused by: java.lang.RuntimeException: java.lang.reflect.InvocationTargetException
at com.businessobjects.dsl.commons.platform.OsgiPlatform.addContributions(OsgiPlatform.java:243)
at com.businessobjects.dsl.commons.platform.OsgiPlatform.<clinit>(OsgiPlatform.java:109)
... 10 more
Caused by: java.lang.reflect.InvocationTargetException
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.businessobjects.dsl.commons.platform.OsgiPlatform.addContribution(OsgiPlatform.java:646)
at com.businessobjects.dsl.commons.platform.OsgiPlatform.addContributionsFromProperty(OsgiPlatform.java:622)
at com.businessobjects.dsl.commons.platform.OsgiPlatform.addContributionsFromProperties(OsgiPlatform.java:580)
at com.businessobjects.dsl.commons.platform.OsgiPlatform.addContributionsFromPropertiesFile(OsgiPlatform.java:326)
at com.businessobjects.dsl.commons.platform.OsgiPlatform.addContributionsInternal(OsgiPlatform.java:281)
at com.businessobjects.dsl.commons.platform.OsgiPlatform.addContributions(OsgiPlatform.java:239)
... 11 more
Caused by: java.lang.NoClassDefFoundError: sun/awt/SunToolkit : cannot initialize class because prior initialization attempt failed
at sun.awt.AppContext$2.run(AppContext.java:237)
at sun.awt.AppContext$2.run(AppContext.java:226)
at java.security.AccessController.doPrivileged(Native Method)
at sun.awt.AppContext.initMainAppContext(AppContext.java:226)
at sun.awt.AppContext.access$200(AppContext.java:112)
at sun.awt.AppContext$3.run(AppContext.java:294)
at java.security.AccessController.doPrivileged(Native Method)
at sun.awt.AppContext.getAppContext(AppContext.java:275)
at sun.awt.AppContext$6.getContext(AppContext.java:822)
at sun.misc.SharedSecrets.getJavaAWTAccess(SharedSecrets.java:144)
at java.util.TimeZone.getDefaultInAppContext(TimeZone.java:635)
at java.util.TimeZone.getDefaultRef(TimeZone.java:523)
at java.util.TimeZone.getDefault(TimeZone.java:515)
at java.text.SimpleDateFormat.initializeCalendar(SimpleDateFormat.java:598)
at java.text.SimpleDateFormat.<init>(SimpleDateFormat.java:496)
at org.eclipse.emf.ecore.impl.EFactoryImpl$SafeSimpleDateFormat.<init>(EFactoryImpl.java:712)
at org.eclipse.emf.ecore.impl.EFactoryImpl.<clinit>(EFactoryImpl.java:730)
at com.businessobjects.mds.universe.UniverseFactory.<clinit>(UniverseFactory.java:26)
at com.businessobjects.mds.universe.impl.UniversePackageImpl.<init>(UniversePackageImpl.java:106)
at com.businessobjects.mds.universe.impl.UniversePackageImpl.init(UniversePackageImpl.java:142)
at com.businessobjects.mds.universe.UniversePackage.<clinit>(UniversePackage.java:62)
at com.businessobjects.mds.services.internal.MdsModelContribution.register(MdsModelContribution.java:14)
... 21 more
Caused by: java.lang.UnsatisfiedLinkError: Can't load library: /bobje/sap_bobj/enterprise_xi40/linux_x64/headless/libmawt.so
at java.lang.ClassLoader.loadLibrary(ClassLoader.java:1807)
at java.lang.Runtime.load0(Runtime.java:770)
at java.lang.System.load(System.java:1011)
at java.lang.ClassLoader$NativeLibrary.load(Native Method)
at java.lang.ClassLoader.loadLibrary1(ClassLoader.java:1922)
at java.lang.ClassLoader.loadLibrary0(ClassLoader.java:1846)
at java.lang.ClassLoader.loadLibrary(ClassLoader.java:1825)
at java.lang.Runtime.loadLibrary0(Runtime.java:823)
at java.lang.System.loadLibrary(System.java:1036)
at sun.security.action.LoadLibraryAction.run(LoadLibraryAction.java:50)
at java.security.AccessController.doPrivileged(Native Method)
at java.awt.Toolkit.loadLibraries(Toolkit.java:1605)
at java.awt.Toolkit.<clinit>(Toolkit.java:1627)
at sun.awt.AppContext$2.run(AppContext.java:237)
at sun.awt.AppContext$2.run(AppContext.java:226)
at java.security.AccessController.doPrivileged(Native Method)
at sun.awt.AppContext.initMainAppContext(AppContext.java:226)
at sun.awt.AppContext.access$200(AppContext.java:112)
at sun.awt.AppContext$3.run(AppContext.java:294)
at java.security.AccessController.doPrivileged(Native Method)
at sun.awt.AppContext.getAppContext(AppContext.java:275)
at com.sun.jmx.trace.Trace.out(Trace.java:180)
at com.sun.jmx.trace.Trace.isSelected(Trace.java:88)
at com.sun.jmx.interceptor.DefaultMBeanServerInterceptor.isTraceOn(DefaultMBeanServerInterceptor.java:1830)
at com.sun.jmx.interceptor.DefaultMBeanServerInterceptor.registerDynamicMBean(DefaultMBeanServerInterceptor.java:929)
at com.sun.jmx.interceptor.DefaultMBeanServerInterceptor.registerObject(DefaultMBeanServerInterceptor.java:916)
at com.sun.jmx.interceptor.DefaultMBeanServerInterceptor.registerMBean(DefaultMBeanServerInterceptor.java:312)
at com.sun.jmx.mbeanserver.JmxMBeanServer$2.run(JmxMBeanServer.java:1195)
at java.security.AccessController.doPrivileged(Native Method)
at com.sun.jmx.mbeanserver.JmxMBeanServer.initialize(JmxMBeanServer.java:1193)
at com.sun.jmx.mbeanserver.JmxMBeanServer.<init>(JmxMBeanServer.java:225)
at com.sun.jmx.mbeanserver.JmxMBeanServer.<init>(JmxMBeanServer.java:170)
at com.sun.jmx.mbeanserver.JmxMBeanServer.newMBeanServer(JmxMBeanServer.java:1401)
at javax.management.MBeanServerBuilder.newMBeanServer(MBeanServerBuilder.java:93)
at javax.management.MBeanServerFactory.newMBeanServer(MBeanServerFactory.java:311)
at javax.management.MBeanServerFactory.createMBeanServer(MBeanServerFactory.java:214)
at javax.management.MBeanServerFactory.createMBeanServer(MBeanServerFactory.java:175)
at sun.management.ManagementFactory.createPlatformMBeanServer(ManagementFactory.java:302)
at java.lang.management.ManagementFactory.getPlatformMBeanServer(ManagementFactory.java:504)
at com.sap.sup.wily.agent.service.PlatformMBeanPoller.launchPoller(PlatformMBeanPoller.java:73)
at com.sap.sup.wily.agent.service.PlatformMBeanPoller.IAgentService_startService(PlatformMBeanPoller.java:65)
at com.wily.introscope.agent.service.ServiceAdministrator$ServiceInitializer.startService(ServiceAdministrator.java:432)
at com.wily.introscope.agent.service.ServiceAdministrator$ServiceInitializer.startServiceSafe(ServiceAdministrator.java:446)
at com.wily.introscope.agent.service.ServiceAdministrator$ServiceInitializer.IExecutableItem_execute(ServiceAdministrator.java:310)
at com.wily.util.task.AsynchExecutionQueue$WrapperItem.IExecutableItem_execute(AsynchExecutionQueue.java:414)
at com.wily.util.task.AsynchExecutionQueue.doTask(AsynchExecutionQueue.java:205)
at com.wily.util.task.ATask$CoreTask.run(ATask.java:132)
at java.lang.Thread.run(Thread.java:743)
-:0:-: TraceLog message 1247
|7fad3c80-8dfb-1944-911f-4d98498f150a|2014 06 19 14:04:22:491|-0400| |Fatal| |F| |xccache_halsapad12.DashboardDesignCacheServer|16574|1098107200|| ||||||||||||||||||||com.businessobjects.ras21.servercore.servercontainer.ProcChildMain||Caught Error at top level
java.lang.ExceptionInInitializerError
at com.businessobjects.dsl.framework.session.SessionContribution.register(SessionContribution.java:71)
at com.businessobjects.dsl.framework.session.SessionManagerFactory.initializeExtensionPoint(SessionManagerFactory.java:377)
at com.businessobjects.dsl.framework.session.SessionManagerFactory.createInstance(SessionManagerFactory.java:340)
at com.businessobjects.dsl.framework.session.SessionManagerFactory.getInstance(SessionManagerFactory.java:205)
at com.businessobjects.ras21.servercore.externalservicessubsystem.UserSecurityCalculator.<clinit>(UserSecurityCalculator.java:38)
at com.businessobjects.ras21.servercore.externalservicessubsystem.SecurityCalculator.<init>(SecurityCalculator.java:89)
at com.businessobjects.ras21.servercore.bridge.servant.SLUserSecurityServant.<init>(SLUserSecurityServant.java:125)
at com.businessobjects.ras21.servercore.bridge.JavaBridgeMain.runServants(JavaBridgeMain.java:224)
at com.businessobjects.ras21.servercore.bridge.JavaBridgeMain.runAdapter(JavaBridgeMain.java:56)
at com.businessobjects.ras21.servercore.servercontainer.ProcChildMain.main(ProcChildMain.java:141)
Caused by: java.lang.RuntimeException: java.lang.reflect.InvocationTargetException
at com.businessobjects.dsl.commons.platform.OsgiPlatform.addContributions(OsgiPlatform.java:243)
at com.businessobjects.dsl.commons.platform.OsgiPlatform.<clinit>(OsgiPlatform.java:109)
... 10 more
Caused by: java.lang.reflect.InvocationTargetException
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.businessobjects.dsl.commons.platform.OsgiPlatform.addContribution(OsgiPlatform.java:646)
at com.businessobjects.dsl.commons.platform.OsgiPlatform.addContributionsFromProperty(OsgiPlatform.java:622)
at com.businessobjects.dsl.commons.platform.OsgiPlatform.addContributionsFromProperties(OsgiPlatform.java:580)
at com.businessobjects.dsl.commons.platform.OsgiPlatform.addContributionsFromPropertiesFile(OsgiPlatform.java:326)
at com.businessobjects.dsl.commons.platform.OsgiPlatform.addContributionsInternal(OsgiPlatform.java:281)
at com.businessobjects.dsl.commons.platform.OsgiPlatform.addContributions(OsgiPlatform.java:239)
... 11 more
Caused by: java.lang.NoClassDefFoundError: sun/awt/SunToolkit : cannot initialize class because prior initialization attempt failed
at sun.awt.AppContext$2.run(AppContext.java:237)
at sun.awt.AppContext$2.run(AppContext.java:226)
at java.security.AccessController.doPrivileged(Native Method)
at sun.awt.AppContext.initMainAppContext(AppContext.java:226)
at sun.awt.AppContext.access$200(AppContext.java:112)
at sun.awt.AppContext$3.run(AppContext.java:294)
at java.security.AccessController.doPrivileged(Native Method)
at sun.awt.AppContext.getAppContext(AppContext.java:275)
at sun.awt.AppContext$6.getContext(AppContext.java:822)
at sun.misc.SharedSecrets.getJavaAWTAccess(SharedSecrets.java:144)
at java.util.TimeZone.getDefaultInAppContext(TimeZone.java:635)
at java.util.TimeZone.getDefaultRef(TimeZone.java:523)
at java.util.TimeZone.getDefault(TimeZone.java:515)
at java.text.SimpleDateFormat.initializeCalendar(SimpleDateFormat.java:598)
at java.text.SimpleDateFormat.<init>(SimpleDateFormat.java:496)
at org.eclipse.emf.ecore.impl.EFactoryImpl$SafeSimpleDateFormat.<init>(EFactoryImpl.java:712)
at org.eclipse.emf.ecore.impl.EFactoryImpl.<clinit>(EFactoryImpl.java:730)
at com.businessobjects.mds.universe.UniverseFactory.<clinit>(UniverseFactory.java:26)
at com.businessobjects.mds.universe.impl.UniversePackageImpl.<init>(UniversePackageImpl.java:106)
at com.businessobjects.mds.universe.impl.UniversePackageImpl.init(UniversePackageImpl.java:142)
at com.businessobjects.mds.universe.UniversePackage.<clinit>(UniversePackage.java:62)
at com.businessobjects.mds.services.internal.MdsModelContribution.register(MdsModelContribution.java:14)
... 21 more
Caused by: java.lang.UnsatisfiedLinkError: Can't load library: /bobje/sap_bobj/enterprise_xi40/linux_x64/headless/libmawt.so
at java.lang.ClassLoader.loadLibrary(ClassLoader.java:1807)
at java.lang.Runtime.load0(Runtime.java:770)
at java.lang.System.load(System.java:1011)
at java.lang.ClassLoader$NativeLibrary.load(Native Method)
at java.lang.ClassLoader.loadLibrary1(ClassLoader.java:1922)
at java.lang.ClassLoader.loadLibrary0(ClassLoader.java:1846)
at java.lang.ClassLoader.loadLibrary(ClassLoader.java:1825)
at java.lang.Runtime.loadLibrary0(Runtime.java:823)
at java.lang.System.loadLibrary(System.java:1036)
at sun.security.action.LoadLibraryAction.run(LoadLibraryAction.java:50)
at java.security.AccessController.doPrivileged(Native Method)
at java.awt.Toolkit.loadLibraries(Toolkit.java:1605)
at java.awt.Toolkit.<clinit>(Toolkit.java:1627)
at sun.awt.AppContext$2.run(AppContext.java:237)
at sun.awt.AppContext$2.run(AppContext.java:226)
at java.security.AccessController.doPrivileged(Native Method)
at sun.awt.AppContext.initMainAppContext(AppContext.java:226)
at sun.awt.AppContext.access$200(AppContext.java:112)
at sun.awt.AppContext$3.run(AppContext.java:294)
at java.security.AccessController.doPrivileged(Native Method)
at sun.awt.AppContext.getAppContext(AppContext.java:275)
at com.sun.jmx.trace.Trace.out(Trace.java:180)
at com.sun.jmx.trace.Trace.isSelected(Trace.java:88)
at com.sun.jmx.interceptor.DefaultMBeanServerInterceptor.isTraceOn(DefaultMBeanServerInterceptor.java:1830)
at com.sun.jmx.interceptor.DefaultMBeanServerInterceptor.registerDynamicMBean(DefaultMBeanServerInterceptor.java:929)
at com.sun.jmx.interceptor.DefaultMBeanServerInterceptor.registerObject(DefaultMBeanServerInterceptor.java:916)
at com.sun.jmx.interceptor.DefaultMBeanServerInterceptor.registerMBean(DefaultMBeanServerInterceptor.java:312)
at com.sun.jmx.mbeanserver.JmxMBeanServer$2.run(JmxMBeanServer.java:1195)
at java.security.AccessController.doPrivileged(Native Method)
at com.sun.jmx.mbeanserver.JmxMBeanServer.initialize(JmxMBeanServer.java:1193)
at com.sun.jmx.mbeanserver.JmxMBeanServer.<init>(JmxMBeanServer.java:225)
at com.sun.jmx.mbeanserver.JmxMBeanServer.<init>(JmxMBeanServer.java:170)
at com.sun.jmx.mbeanserver.JmxMBeanServer.newMBeanServer(JmxMBeanServer.java:1401)
at javax.management.MBeanServerBuilder.newMBeanServer(MBeanServerBuilder.java:93)
at javax.management.MBeanServerFactory.newMBeanServer(MBeanServerFactory.java:311)
at javax.management.MBeanServerFactory.createMBeanServer(MBeanServerFactory.java:214)
at javax.management.MBeanServerFactory.createMBeanServer(MBeanServerFactory.java:175)
at sun.management.ManagementFactory.createPlatformMBeanServer(ManagementFactory.java:302)
at java.lang.management.ManagementFactory.getPlatformMBeanServer(ManagementFactory.java:504)
at com.sap.sup.wily.agent.service.PlatformMBeanPoller.launchPoller(PlatformMBeanPoller.java:73)
at com.sap.sup.wily.agent.service.PlatformMBeanPoller.IAgentService_startService(PlatformMBeanPoller.java:65)
at com.wily.introscope.agent.service.ServiceAdministrator$ServiceInitializer.startService(ServiceAdministrator.java:432)
at com.wily.introscope.agent.service.ServiceAdministrator$ServiceInitializer.startServiceSafe(ServiceAdministrator.java:446)
at com.wily.introscope.agent.service.ServiceAdministrator$ServiceInitializer.IExecutableItem_execute(ServiceAdministrator.java:310)
at com.wily.util.task.AsynchExecutionQueue$WrapperItem.IExecutableItem_execute(AsynchExecutionQueue.java:414)
at com.wily.util.task.AsynchExecutionQueue.doTask(AsynchExecutionQueue.java:205)
at com.wily.util.task.ATask$CoreTask.run(ATask.java:132)
at java.lang.Thread.run(Thread.java:743)
-:0:-: TraceLog message 1248
|dd2a290d-c8ad-ebea-d1b5-3ebe783e598b|2014 06 19 14:04:22:491|-0400| |Fatal| |F| |xccache_halsapad12.DashboardDesignCacheServer|16574|1098107200|| ||||||||||||||||||||com.businessobjects.ras21.servercore.servercontainer.ProcChildMain||BEGIN TRACING JVM PROPERTIES
java.vendor = <SAP AG>
sun.management.compiler = <HotSpot 64-Bit Tiered Compilers>
os.name = <Linux>
sun.boot.class.path = </bobje/sap_bobj/enterprise_xi40/linux_x64/sapjvm/jre/lib/sapjvm-alt-rt.jar:/bobje/sap_bobj/enterprise_xi40/linux_x64/sapjvm/jre/lib/resources.jar:/bobje/sap_bobj/enterprise_xi40/linux_x64/sapjvm/jre/lib/rt.jar:/bobje/sap_bobj/enterprise_xi40/linux_x64/sapjvm/jre/lib/sunrsasign.jar:/bobje/sap_bobj/enterprise_xi40/linux_x64/sapjvm/jre/lib/jsse.jar:/bobje/sap_bobj/enterprise_xi40/linux_x64/sapjvm/jre/lib/jce.jar:/bobje/sap_bobj/enterprise_xi40/linux_x64/sapjvm/jre/lib/charsets.jar:/bobje/sap_bobj/enterprise_xi40/linux_x64/sapjvm/jre/lib/jfr.jar:/bobje/sap_bobj/enterprise_xi40/linux_x64/sapjvm/jre/classes:/bobje/sap_bobj/enterprise_xi40/java/wily/Agent.jar>
ooc.orb.oa.thread_pool = <64>
java.vm.specification.vendor = <Sun Microsystems Inc.>
businessobjects.server.friendlyname = <halsapad12.DashboardDesignCacheServer>
businessobjects.logs.home = </bobje/sap_bobj/logging/>
java.runtime.version = <6.1.055>
com.sap.vm.version = <10>
businessobjects.ns = <hal-sapa-d12.dc.fmcna.com:6400>
com.wily.log4j.defaultInitOverride = <true>
user.name = <cbi>
user.language = <en>
sun.boot.library.path = </bobje/sap_bobj/enterprise_xi40/linux_x64/sapjvm/jre/lib/amd64>
java.version = <1.6.0_51>
user.timezone = <America/New_York>
java.net.preferIPv4Stack = <false>
sun.arch.data.model = <64>
java.endorsed.dirs = </bobje/sap_bobj/enterprise_xi40/linux_x64/sapjvm/jre/lib/endorsed>
sun.cpu.isalist = <>
sun.jnu.encoding = <UTF-8>
file.encoding.pkg = <sun.io>
file.separator = </>
java.specification.name = <Java Platform API Specification>
com.wily.introscope.agent.agentName = <xccache_halsapad12.DashboardDesignCacheServer_java>
java.class.version = <50.0>
user.country = <US>
java.home = </bobje/sap_bobj/enterprise_xi40/linux_x64/sapjvm/jre>
com.sap.vm.compressedoops = <true>
java.vm.info = <Aug 12 2013 00:30:55 - 61_REL - optU - linux amd64 - 6 - bas2:201693 (mixed mode)>
os.version = <2.6.18-128.el5>
path.separator = <:>
businessobjects.enterprise.orb.threadmodel = <threaded>
java.vm.version = <6.1.055 23.5-b02>
com.sap.vm.type = <opt>
introscope.enterprisemanager.serversockets.reuseaddr = <false>
java.awt.printerjob = <sun.print.PSPrinterJob>
sun.io.unicode.encoding = <UnicodeLittle>
com.sap.vm.codeline = <61_REL>
user.home = </sapmnt/CBP/cbi>
java.specification.vendor = <Sun Microsystems Inc.>
tracelog.logdir = </bobje/sap_bobj/logging/>
java.library.path = </bobje/sap_bobj/enterprise_xi40/linux_x64/sapjvm/jre/lib/amd64/server:/bobje/sap_bobj/enterprise_xi40/linux_x64/sapjvm/jre/lib/amd64:/bobje/sap_bobj/enterprise_xi40/linux_x64/sapjvm/jre/../lib/amd64:/bobje/sap_bobj/enterprise_xi40/linux_x64/:/bobje/sap_bobj/enterprise_xi40/linux_x86/:/bobje/sap_bobj/enterprise_xi40/linux_x64/wcs/components/:/bobje/sap_bobj/enterprise_xi40/linux_x64/plugins//auth/secEnterprise:/bobje/sap_bobj/enterprise_xi40/linux_x64/crpe/:/bobje/sap_bobj/enterprise_xi40/linux_x86/crpe/:/bobje/sap_bobj/enterprise_xi40/linux_x86/crpe/mw/:/bobje/sap_bobj/enterprise_xi40/linux_x64/plugins//desktop/CrystalEnterprise.Report:/bobje/sap_bobj/enterprise_xi40/linux_x86/ras:/bobje/sap_bobj/mysql/lib:/bobje/sap_bobj/enterprise_xi40/dataAccess/connectionServer/drivers/lib64:/bobje/perl/lib/5.8.0/i386-linux-thread-multi/CORE:/bobje/sap_bobj/enterprise_xi40/linux_x64//sapjvm/jre/lib/amd64/server:/bobje/sap_bobj/enterprise_xi40/linux_x64//sapjvm/jre/lib/amd64:/bobje/sap_bobj/enterprise_xi40/linux_x86/crpe/mw/lib-i86_linux/X11:/bobje/sap_bobj/enterprise_xi40/linux_x86/crpe/mw//lib-linux:/bobje/sap_bobj/enterprise_xi40/linux_x86/crpe/mw//lib-linux_optimized:/bobje/oracle/CBI/db_home/lib:/home/db2cbi/sqllib/lib64:/home/db2cbi/sqllib/lib32:/bobje/sap_bobj/enterprise_xi40/linux_x86:/sapmnt/CBP/db2cbi/sqllib/lib64:/sapmnt/CBP/db2cbi/sqllib/lib32:/usr/X11R6/lib:/usr/java/packages/lib/amd64:/usr/lib64:/lib64:/lib:/usr/lib>
java.vendor.url = <http://www.sap.com/>
businessobjects.enterprise.orb.thread_pool_size = <5>
java.vm.vendor = <SAP AG>
java.runtime.name = <Java(TM) SE Runtime Environment>
java.class.path = <:/bobje/sap_bobj/enterprise_xi40/java/lib//XcelsiusServer.jar:/sapmnt/CBP/db2cbi/sqllib/java/db2jcc_license_cu.jar:/sapmnt/CBP/db2cbi/sqllib/java/db2java.zip:/sapmnt/CBP/db2cbi/sqllib/java/db2jcc.jar:.::/bobje/sap_bobj/enterprise_xi40//java/wily/Agent.jar>
tracelog.jni = <1>
bobj.enterprise.home = </bobje/sap_bobj/enterprise_xi40/>
businessobjects.enterprise.orb.request_timeout = <3600000>
java.vm.specification.name = <Java Virtual Machine Specification>
java.vm.specification.version = <1.0>
sun.cpu.endian = <little>
sun.os.patch.level = <unknown>
java.awt.headless = <true>
java.io.tmpdir = </tmp>
java.vendor.url.bug = <http://service.sap.com/support>
businessobjects.enterprise.orb.client_timeout = <0>
ooc.orb.oa.conc_model = <thread_pool>
os.arch = <amd64>
java.awt.graphicsenv = <sun.awt.X11GraphicsEnvironment>
java.ext.dirs = </bobje/sap_bobj/enterprise_xi40/linux_x64/sapjvm/jre/lib/ext-sap:/bobje/sap_bobj/enterprise_xi40/linux_x64/sapjvm/jre/lib/ext:/usr/java/packages/lib/ext>
user.dir = </bobje/sap_bobj/enterprise_xi40/linux_x64>
bobj.logging = <true>
line.separator = <
>
java.vm.name = <SAP Java Server VM>
file.encoding = <UTF-8>
tracelog.process = <xccache_halsapad12.DashboardDesignCacheServer_java>
com.sap.vm.profilingserver = <true>
java.specification.version = <1.6>
com.wily.introscope.agentProfile = </bobje/sap_bobj/enterprise_xi40//java/wily/halsapad12.DashboardDesignCacheServer.profile>
END TRACING JVM PROPERTIES
-:0:-: TraceLog message 1249
|a79b935e-9c92-9957-35bf-2c937079beb8|2014 06 19 14:04:22:492|-0400| |Fatal| |F| |xccache_halsapad12.DashboardDesignCacheServer|16574|1098107200|| ||||||||||||||||||||com.businessobjects.ras21.servercore.servercontainer.ProcChildMain||BEGIN TRACING COMMAND LINE
-loggingPath
/bobje/sap_bobj/logging/
-cache
-documentType
CrystalEnterprise.XL.Query
-nops
-restart
-fg
-name
halsapad12.DashboardDesignCacheServer
-pidfile
/bobje/sap_bobj/serverpids/halsapad12_halsapad12.DashboardDesignCacheServer.pid
-ns
hal-sapa-d12.dc.fmcna.com:6400
-procParentIOR
IOR:010000002500000049444c3a4a6176614272696467652f4941646170746572426f6f7473747261703a312e300000000001000000000000005a000000010101ca1a00000068616c2d736170612d6431322e64632e666d636e612e636f6d006cbd10000000000000001c26a353bb16050003000000010000000100000014000000011af5ca010001000000000000010100000000000200
-libraryName
XcelsiusServer
-useSLUS
END TRACING COMMAND LINE
-:0:-: TraceLog message 1250
|088b0565-be95-fe7f-e474-4e3c45773bbc|2014 06 19 14:04:22:492|-0400| |Fatal| |F| |xccache_halsapad12.DashboardDesignCacheServer|16574|1098107200|| ||||||||||||||||||||com.businessobjects.ras21.servercore.servercontainer.ProcChildMain||11 threads are still alive in this JVM
Thread 'Thread[main,5,main]' is still alive
Thread 'Thread[Business Objects - Sessions Clean up,5,main]' is still alive
Thread 'Thread[Thread-2,5,main]' is still alive
Thread 'Thread[Configuration Watch Heartbeat Heartbeat,5,Agent]' is still alive
Thread 'Thread[Remove Metric Data Watch Heartbeat Heartbeat,5,Agent]' is still alive
Thread 'Thread[Agent Heartbeat,5,Agent]' is still alive
Thread 'Thread[Agent Execution,5,Agent]' is still alive
Thread 'Thread[Agent ServerConnection,5,Agent]' is still alive
Thread 'Thread[UnknownHub Hub Transmit 1,5,Agent]' is still alive
Thread 'Thread[UnknownHub Hub Receive 1,5,Agent]' is still alive
Thread 'Thread[PO:client_main Mailman 1,5,Agent]' is still alive
Regards
Kannan KKannan,
the error in your logs like "NoClassDefFoundError" etc. point us towards issues with jar files. either they are missing or not the correct ones.
A general practice in such situation is to
stop all servers except CMS,IFRS,OFRS > repair the base installation
OR
If you have a working environment with the exact same patch, copy the 'lib' folder from "/bobje/sap_bobj/enterprise_xi40/java/" to the non-working server.
PS: please attach the logs to the thread instead of pasting the content.
-Nikhil Nair -
WCS won't start after Linux Upgrade
Hi,
I've just upgrade RH to v5.0 and it all seemed to go fine except WCS won't start. I was running v5.0.56.0 on RH v4.0 (I know it's not supported) on a WLSE appliance, which ironically seemed to be fine. Now I get this....
Database server is running
Apache server is stopped
WCS is registered, but not initialized.
The Server seems to be unavailable. The possible reasons are
1. The server is not running yet.
2. The server is hanging.
3 The server has crashed.
If the server has crashed or is hanging
Please report the issue and follow the instructions to restart it.
1. Run StopWCS to stop all WCS processes.
2. Run StartWCS to start the WCS server.
3. If the server still fails to start, or you still get this
message, then reboot the machine.
Any suggestions will be most welcome.
Thanks
ScottHi Lucien,
Thanks for the suggestions - unfortunately I can't get dbadmin to do anything;
[root@nlcwcs1 bin]# dbadmin ?
-bash: dbadmin: command not found
[root@nlcwcs1 bin]# DBAdmin ?
-bash: DBAdmin: command not found
[root@nlcwcs1 bin]# dbadmin.sh
-bash: dbadmin.sh: command not found
[root@nlcwcs1 bin]#
Am I in the right directory?
[root@nlcwcs1 WCS5.0.56.0]# cd bin
[root@nlcwcs1 bin]# dir
aclProtocol.sql upgrade_2.2_b.sql
Backup upgrade_2.2_c.sql
Backup.lax upgrade_3.0-3.1.sql
CVS upgrade_3.0_Beta1_Beta2.sql
DBAdmin upgrade_3.0_Beta2_Beta3.sql
DBAdmin.lax upgrade_3.1-3.2.sql
dbadmin.sh upgrade_3.2_Beta1_Beta2.sql
EULA.html upgrade_4.0_Beta1_Fcs.sql
If I am, can you tell me how to use these commands please?
Many Thanks
Scott -
I restart de Server Windows 2003 and WCS aplication not run
Starting WCS
This may take a few minutes...
Starting Apache...
Starting Apache server ...
Apache server is running.
initHealthMonitor(): can not start DB
Failed to start WCS. Check hm_launchout.txt for details.
Log files are located under webnms\logs in the WCS install directory.
Please helpIs this a new installation? Verify you are meeting the system requirements outlined in the WCS release notes.
http://www.cisco.com/en/US/docs/wireless/wcs/release/notes/WCS_RN7_0_164_3.html#wp44412
1. Remove WCS completely.
2. Download and install the latest version of WCS -
Running workbook from .bat fails to start application missing CORE40 dll
I have been running several workbook via windows task scheduler / vbscript &/or bat files.
I now have a new box which I access thru Remote Desktop Connection, so I can run all these automated updates without having my screen blinking everytime a shedule workbook starts.
If I click on the actual Discoverer icon, or the discoverer workbook shortuct, all works well.
If I click on the .bat file, or try to run the workbook via the cmd , it gives me the following error:
DIS4USR.EXE – Unable To Locate Component
“this application has failed to start because CORE40.DLL was not found. Re-installing the application may fix this problem.”
The dll is under c/orant/bin/core40.dll, which is where I've read it should be, and it works fine in my regular box...
Please help! URGENT :)
Thanks!Hello
Check the PATH environment variables for the machine you are on and the one you are connecting to.
You might not have Discoverer's objects in the PATH.
Another possibility is that you have more than one piece of ORACLE software on the machine and you may need to also set the ORACLE_HOME within the BAT file.
Best wishes
Michael -
Itunes wont open and when re-installed received this msg: Service Apple mob device failed to start. You have insufficent privileges to start system svc. Help?
Download Itunes from Apple.com, not from within Itunes.
Redo the install, following the below procedure. However, when you re-install Itunes, right click and run the install as administrator. For Win 7, you have to hold down the cntrl and shift keys when you right click and then "run as administrator" will be an option.
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (Vista, Win 7 & later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes -
I was updating Firefox to the newest version 7.0.1 from version 6.0.2 I think it was, I clicked the restart Firefox button that always comes up after updating. It started updating and then Firefox never restarted like it was supposed to after it was done updating. I then tried to open Firefox and it told me "This application has failed to start because xul.dll was not found." I did have Firefox crash on maybe about 30 minutes or so earlier which bothered me because I have been using Firefox for years and never had it crash on me before but I didn't think much of it at the time it happened because I was able to go back onto Firefox and finish what I had been working on. A while later I checked for updates and updated. The first time I tried to update it didn't work though so I had to shutdown Firefox and reopen Firefox and start the update a second time. It was after the second time that when I tried to open Firefox I got that message about failing to start because xul.dll can't be found. I filed a crash report when my Firefox crashed. This would have been around 1am-2am in the morning that Firefox first crashed and then wouldn't allow me to open it after updating. I have a DELL laptop running the Windows XP operating system but the laptop is probably at least 6 or 7 years old. The laptop will no longer charge so I always have to have it plugged into an outlet. Both my laptop hard drive and my external hard drive give me messages that I am running out of disk space on my hard drive. I bought this laptop 6 or 7 years ago second hand so it could be even older. In short it's a piece of crap and it gives me all kinds of issues but I currently can't afford a new one, but I have never had any problems with Firefox and I use Firefox more than any other aspect of my laptop so it's really really bothering me. May you please help me fix it?
Unfortunately I tried that and it didn't work. Thanks for the help though. I tried to uninstall and it said I couldn't because the file is corrupt or something, but I think I finally got it uninstalled and/or deleted or whatever, but now I try to reinstall/download it again from the beginning and I can't. No matter what I do I can not get Firefox working again. No matter how many times I try to redownload it. Any other suggestions?
-
We're experiencing a growing problem with our users in several different domains running in to Microsoft Office 2013 x32 'activation' issues. We use KMS for licensing, which works properly, but some of the machines (~20-30 out of 1000+) sporadically
throw the following error:
'Microsoft Office can't find your license for this application. Microsoft Office will now exit.'
We know it's not an issue with the licenses per se, since they work on and off and we can force KMS activation correctly / talk to the KMS servers.
It appears to be an issue with the Software Protection service not starting properly. In Event Viewer, we see the following:
'Software protection service failed to start due to the following error- the service did not respond in a timely fashion.
Event 7000'
This is occurring on a variety of machines in a variety of environments, all fully patched with the latest Office updates. It's inconsistent, and the 'manually restart the Software Protection Service' solution is not viable as it's occurring on many
different workstations. Office repairs have also been unsuccessful.
Has anyone else come across this? Or have any idea why the Software Protection Service might be sporadically failing? Maybe an Office update in the last 2-3 months?
Thanks for any info.We're experiencing a growing problem with our users in several different domains running in to Microsoft Office 2013 x32 'activation' issues. We use KMS for licensing, which works properly, but some of the machines (~20-30 out of 1000+) sporadically
throw the following error:
'Microsoft Office can't find your license for this application. Microsoft Office will now exit.'
We know it's not an issue with the licenses per se, since they work on and off and we can force KMS activation correctly / talk to the KMS servers.
It appears to be an issue with the Software Protection service not starting properly. In Event Viewer, we see the following:
'Software protection service failed to start due to the following error- the service did not respond in a timely fashion.
Event 7000'
This is occurring on a variety of machines in a variety of environments, all fully patched with the latest Office updates. It's inconsistent, and the 'manually restart the Software Protection Service' solution is not viable as it's occurring on many
different workstations. Office repairs have also been unsuccessful.
Has anyone else come across this? Or have any idea why the Software Protection Service might be sporadically failing? Maybe an Office update in the last 2-3 months?
Thanks for any info. -
Error: Windows Vista failed to start. A recent hardware or software change might be the cause
PLEASE HELP!
My Lenovo SL500 is not working at all - I get error: "Windows Vista failed to start. A recent hardware or software change might be the cause"
I tried the following on my Lenovo:
Windows repair menu = "windows cannot be repaired"
Lenovo Rescue and Repair
Rescued my files from Hard-drive (copied to external hdd)
Restore System = Failed
Diagnose hardware = HDD passes all tests
Don't know what else to do with = Boot from another device ? Access BIOS?
Because I do not have the windows vista install disks
I purchased and downloaded the recovery disks from neosmart.net
The neosmart windows vista recovery disks DO NOT WORK = Error is "Unable to find any valid Windows partitions on this computer".
The Hard-drive exists because I was able to back-up files from HD through (Lenovo Rescue & Recovery Rescue files). So there is a hard-drive.
I don't know what to do next?
Last resort is to Factory Restore via either the Lenovo R&R or Windows Vista Recovery Disks (neosmart)?
Will I still have windows?
PLEASE HELP!Hi, Josemne
Yes, if you can restore the system through Rescue & Recovery, then you will still have WIndows on your machine, but all your files will be deleted from the hard drive. Luckily, you have already saved those files elsewhere. I would recommend trying to restore the system and see if that works.
Best,
Adam
Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution!" This will help the rest of the community with similar issues identify the verified solution and benefit from it. -
Cannot sync. Error message says "sync session failed to start"
I am not able to sync my ipod. The error message "the ipod could not be synced because the sync session failed to start" keeps popping up. I have tried both syncing it plugged in and by wifi and the same message appears
Same problem today. Took five times to reinstall without any error messages. Apple has posted a way to fix and you should follow their's first. I finally got to upldate correctly by doing their fix but with one difference. I did the following:
1) Went to the C:\program files (x86)\iTunes and C:\program files\iTunes folders and moved every file ending in .dll to the desktop (even if two files in same location had the same name, just replace)
2) Restarted computer and still got error message
3) Uninstalled all apple programs possible in the following order......itunes, apples software update, apple mobile device support, bonjour, and apple application support.....all performed using the microsoft control panel
4) put all the .dll files on the desktop in the trash and emptied (this is a step apple support did not specifically put in their fix but for a final try I wanted to delete everything apple).
5) Restarted computer.
6) Re-installed itunes from apple website
No error messages during re-install and was able to open shortcut in one try. Even updated my ipad to make sure everything was working. -
I was trying to do the latest update on my desktop for my Itunes. I got MSVCR80.dll is missing. I saw a post about deleting all the apple itunes programs, restarting and reinstalling. I tried that. As it was installing a message came up about "Service'Apple Mobile Device' failed to start. Verify that you have sufficient privileges to start systems services. I did a retry, got the same message, then hit ignore. It went on. Then a message popped up saying "Itunes not installed correctly" Error 7 (Windows error 126)
Now my Itunes program will not open at all. What gives? This is very frustrating and I am not very computer literate to begin with.Hi Iss9243,
Welcome to the Support Communities!
You've already tried some great troubleshooting steps, but the article below gives you quite a few more for this issue. Hope it helps ....
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Cheers,
- Judy -
Not sure what to do. I've tried a system restore on my computer after the update in hopes of undoing the problem, that didn't work. I've tried to install, the new version of itunes for over two days now and I get to the point where it says "starting services" and it almost get's done and then it gives me that message " Service apple mobile device (apple mobile device) failed to start. Verify that you have sufficient privledges to start system services." Then it gives me three options to click on "abort", "retry" or "ignore". I've tried to retry over and over and it does no good, I just get the same message. I've tried ignore and the one time it did finish installing itunes, it didn't work, I got error messages telling me that it failed to download properly and I needed to delete the program and download it again. I thought maybe it had something to do with my ipod not being pluged into the computer so I pluged that it and it's still giving me the same message. I just don't know what to do. I'm very frustrated and I would really appreciate it if someone could help me. I'm completely out of ideas.
See Troubleshooting issues with iTunes for Windows updates.
tt2 -
i just tried to install the 11.4 update (or whichever one is the most recent update as of 1/26/2014) and when it failed i tried to install manually and now whenever i try to use it, i get the following error: "The application has failed to start because MSVCR80.dll was not found. Re-installing the application may fix this problem." Right after i click ok i then get this error: "Itunes was not installed correctly. Please reinstall Itunes. Error 7 (Windows error 126)." I tried to uninstall Itunes and then reinstall the 11.03 version but that didnt work either. I want to know if i copy all of the music in my itunes folder to an external without consolidating can i still transfer all my itunes music from my current windows xp pc to a brand new one and have my current itunes library in my new pc? Basically i just want to know 3 things: What exactly does consolidating the itunes library do? Can i copy, paste, and transfer my itunes library to an external and from there to a new pc? Will i be able to transfer my itunes library without consolidating the files?
I have found a temporary solution, allowing the previous version of iTunes (v. 11.1.3 (x64) in my case) to be re-installed. It will allow you to re-establish use of iTunes until the Apple software engineers fix the most recent disasterous upgrade (v. 11.1.4). Please see and follow the procedure in the following article:http://smallbusiness.chron.com/reverting-previous-version-itunes-32590.html The previous version works beautifully.
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Bridge CS3 (Windows XP) fails to start because Symlib.dll was not found
Bridge CS3 (Windows XP) fails to start because Symlib.dll was not found? How do I fix this? I've re-installed and the auto updater has run...I even downloaded and ran the patcher application? By the way Bridge CS3 doesn't show up in the CS3 program list in the start menu but it is installed in my program files - I've tried launching it directly from there as well. Bridge CS2 is operating just fine.
Update: I installed and ran the Adobe Support Advisor, resulting in - Issues: "The module found no solutions to report for the selected log file."
I tried to package the report and the error read: "The size of the package is too large to be handled with the current configuration! Please contact Adobe Support for additional information."
I opened a web based report/case number at the Adobe Support Portal about the missing Symlib.dll (including the Adobe Support Advisor error). Their response was: We regret to inform you that complimentary support for your product is not available and/or has expired.Did Bridge work before? If so, reset preferences by holding down the Ctrl key when starting Bridge. If successful you will get a Reset Window, choose all 3 options.
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Logon of user in client failed when starting a step
Hi All,
I have a question. (Might be simple to many).
<b>Logon of user in client failed when starting a step.</b>
Some of my scheduled jobs are getting cancelled due to the above error. It has been noted that the user corresponding to that job has been locked.
Can anybody suggest how to change the user of a Background Job (without deleting and re-creating the same).
Thanks and Regards
DevanandHi
You cannot change the owner of the job once it is in released status.
Better, create the job with same varient by an existing user and delete the cancelled job.
regards,
Vinodh.
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