WD ABAP CRM WebUI Integration

Hi,
I have a question regarding CRM WebUI integration with WD ABAP.
My requirement is to trigger a particular CRM application (lets say, create quotation) from EP environment for a particular portal role, may be, from a WD application.
I searched in the sdn, and whatever threads i found was describing how to launch the complete CRM UI from portal.
Any pointers on how to trigger a single CRM application from a WD application?
Regards
Seshadri

I'm not sure this is really a web dynpro abap question. Using the Portal APIs, Web Dynpro ABAP can trigger navigation to any navigation target configured in the Portal. Reading your question, I get the impression that you want to know how to setup a navigation target in the portal for a specific CRMUI application point. This seems more like a CRMUI or Portal question.

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Integrating WebDynpros to CRM WebUI - impossible?

Hello Experts,
My client is upgrading from PCUI (CRM 5.0) to WebUI (CRM 5.2). We have a WebDynpro (using ABAP) application that lists out sales orders for various customers. On clicking a Sales order #, the application used to pull up the PCUI view of the sales order. We would like to retain the WebDynpro and integrate it with the WebUI framework to accomplish the same functionality. (i.e to deploy the WebDynpro within the WebUI framework and have the ability to navigate in and out Sales order WebUI component from the WebDynpro).
My developers tell me that there is no simple means to integrate the WebDynpro to the WebUI framework and that we will have redevelop the entire application in WebUI from scratch. I find this hard to believe.
Is this experience or is there a pragmatic solution to integrate WebDynpros with WebUI? If so, what is the technical solution? I did search this forum and internet but could not find any answers so far.
Cheers,
Arun K

Hi Arun,
Not sure if this forum would fetch you the right answers.
But from what I have an understanding about how CRM 2007 works, it is a framework which is a combination of BSP layered on WebDynpro architecture. The idea is to have the flexibility of BSP and the power of WebDynpro.
Now one way to 'resue' the webdynpro application is to use the Navigation links in transaction CRMC_UI_NBLINKS. This should be possible since both these applications reside within the same ES repository and require the same authentication for access.
But by doing this, we loose out on the very essence of why we need to remodel applications using CRM WebUI. We would no longer be able to make use of the configuration capability provided by WebUI to render UIs. Thus you would not be able to harness the UI prowess of CRM WebUI in the screen that lists out the Sales Orders. But if that never was your intention in the first place, then you are good to go.
Once you are successful in associating the WD application via the URL launcher, you would still need to build the URL to navigate from the Sales order link to the the subsequent screen (whcih I believe would be the revamped screen from PCUI to WebUI) . This, in my opinion should not be difficult, since :
1) the navigation mechansims is similar in WebDynpro and CRM WebUI
2) There is a provision to build URLs using classes/methods provided in the CRM WebUI framework, I am unsure of the method/class names, but they do exist.
I would not vouch for everything that I have mentioned since its purely conceptual. I have just applied the concepts I am aware of in this situation.
But the bottom line is...Its not impossible and having to start from scratch is definetely an overstatement. However, the way to achieve it completely depends on the nature of your requirement. If deploying tha WD application within WebUI and navigation is the only concern, then it is definetely possible.
Best Regards,
Rashmi.

E-mail notifications not integrated with CRM WebUI

Dear Experts,
I would like to know if this is the Limitation for extended notification.
If not, is there any hints about integrating the extended notification with CRM WebUI?
Many thanks,
Perry Song

Dear Experts,
I would like to know if this is the Limitation for extended notification.
If not, is there any hints about integrating the extended notification with CRM WebUI?
Many thanks,
Perry Song

Getting dump on selecting the businessrole SALESPRO(CRM WEBUI)

Hi,
I am getting dump as soon as I click on CRM Business role: SALESPRO in CRM WEBUI. The dump says: 'Define component usage "Tag_clouds".
Could you please let me know, how to solve this issue?
Thanks,
Sandeep

Hello ,
We are trying to create some tag clouds using the following classes :
cl_wcf_tc_factory=>get_object_from_genil_id
cl_wcf_tc_factory=>add_tag
cl_wcf_tc_factory=>save
The tag is created fine , bu unfortunatley , it generates the following dump when a user cliks on it.
Exception Class
CX_SY_IMPORT_MISMATCH_ERROR
Error Name
CONNE_IMPORT_WRONG_FIELD_TYPE
Program
CL_CRM_GENIL_CONT_SIMPLE_OBJ==CP
Include
CL_CRM_GENIL_CONT_SIMPLE_OBJ==CM007
ABAP Class
CL_CRM_GENIL_CONT_SIMPLE_OBJ
Method
IF_GENIL_CONT_SIMPLE_OBJECT~GET_KEY
Line
18
Long text
During IMPORT it was ascertained that the object in the dataset has a different object type to the target object, or the structure of the complex object is not compatible with the structure of the target object. The target object has either a different length, a different number of decimal places or a different data type to the object that is to be imported.
Can you please advise ?
Thanks.

Pre-requisites for working on CRM WEBUI

Hi,
Please can you tell me what are the pre-requisites to work on CRM WEBUI. I know some of them as mentioned below:
1. Knowledge of CRM
2. Knowledge of Object Oriented Concepts
3. Knowledge of MVC architecture
4. Knowledge of ABAP
5. Knowledge of Business Server Pages
Is there anything else I need to know?

Hi Neena
Yes, if you want to do development in CRM Web UI, then you should have knowledge in IC WebClient.
You will come across it in the initial stage itself as CRM Web UI is built on IC WebClient.
Regards
Leon

Custom object in work flow not opening in CRM webui

Hi,
I have designed a workflow in SAP Ecc 6.0 CRM.
There are some work items and a single custom popup screen in this workflow.
This popup screen is used to get data and pass to the subsequent workitem.
This screen opens in SAP CRM in the workflow inbox (SBWP) , and works as expected.
Also, mails are sent to the SAP user IDs of the concerned people through the workflow (as per process).
At this stage, we have done all settings reqd in SWU3.
However, when this entire workflow process is trigerred using the CRM WEBUI, the following problems occur:
1) There are no mails received at any stage in the workflow inbox.
2) When the work item for the popup screen appears in the WebUI workflow inbox, and it is clicked, there is an error.
"Associated object cannot be opened. Contact your system administrator"
So, the customised pop-up does not open in this CRM WEBUI workflow inbox at all.
Question:
1) How do we ensure that the mails are received in the CRM WEBUI workflow inbox? Are there any settings to be done for that?
2) How can we make the custom popup open in the CRM WEBUI workflow inbox?
Regards,
Sachin

Hi,
Please check IMG path.
The path CRM->Basic functions->Worklists->Define Alert Inbox and Workflow Inbox->Define Object-Specific Navigation
Input like
BOR Your_Object Your_Method BT_XXX OPEN
Hope it work.
Deripmav

I can attach an image to SAP CRM WebUI but was not able to view it

Dear Experts,
I was trying to attach an image document to SAP CRM WebUI through cl_crm_documents (Method :- create_with_table) by passing the binary value.
I receive a string value for the image from IOS team and I convert the same to Xstring and binary in the code. And pass the binary value to the method "create_with_table".
And I could see the document gets attached. When I try to open the same. The image looks like a small cross bar(i.e :- As if we try to open an unsupported file format.) Though I tried passing both jpeg and png files.
On the other hand, when I try to attach the same image manually in WebUI. I could view the attached image perfectly. Please find the below code snippet I have used.
Help me out in getting it resolved.
CONCATENATE it_flup_gen2-or_img_faci_desc '.pdf' INTO ls_file_access_info-file_name.
* Convert string to Xstring value for FACI Image
   CALL FUNCTION 'SCMS_STRING_TO_XSTRING'
     EXPORTING
       text     = it_flup_gen2-or_img_faci
       mimetype = 'application/pdf'
     IMPORTING
       buffer   = lv_faci_xstr
     EXCEPTIONS
       failed   = 1
       OTHERS   = 2.
   IF sy-subrc = 0.
     CALL FUNCTION 'SCMS_XSTRING_TO_BINARY'
       EXPORTING
         buffer        = lv_faci_xstr
       IMPORTING
         output_length = lv_len
       TABLES
         binary_tab    = lv_file_content_binary.
* Assign file properties
     ls_file_access_info-file_size = lv_len.
     ls_file_access_info-binary_flg = 'X'.
     ls_file_access_info-file_name = ls_file_access_info-file_name.
     ls_file_access_info-mimetype   = 'application/pdf'.
     APPEND ls_file_access_info TO lt_file_access_info.
* Assign business object
     ls_business_object-instid = lv_guid.
     ls_business_object-typeid = 'BUS2000125'.
     ls_business_object-catid   = 'BO'.
** Fill property values
** Get the unique name for the Attachment
     ls_properties-name = skwfc_prop_relative_url.
     ls_properties-value = it_flup_gen2-or_img_faci_desc.
     APPEND ls_properties TO lt_properties.
** Get the decription and title
     ls_properties-name = skwfc_prop_description.
     ls_properties-value = it_flup_gen2-or_img_faci_desc.
     APPEND ls_properties TO lt_properties.
** Get the document mime type
     ls_properties-name = skwfc_prop_mime_type.
     ls_properties-value = 'application/pdf'.
     APPEND ls_properties TO lt_properties.
     ls_properties-name         = 'LANGUAGE'.
     ls_properties-value        = sy-langu.
     APPEND ls_properties TO lt_properties.
   ENDIF.
* Creating a document with provided data
     CALL METHOD cl_crm_documents=>create_with_table
       EXPORTING
         business_object     = ls_business_object
         properties          = lt_properties
         file_access_info    = lt_file_access_info
         file_content_binary = lv_file_content_binary
         raw_mode            = 'X'
       IMPORTING
         loio                = ls_loio
         phio                = ls_phio
         error               = ls_error.
     IF ls_error IS INITIAL.
       CALL FUNCTION 'BAPI_TRANSACTION_COMMIT'
         EXPORTING
           wait = 'X'.
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regards,
Sabarinathan

Hi Deepika,
Thanks for the response. If you go through my code snippet I have given, I have already mentioned the mimetype as "application/pdf" for pdf document and used the same in my coding. It still doesnt help out.
regards,
Sabarinathan C

BP telephone pulled out from another BP in CRM webui

Dear Experts:
When I created a bp through CRM webui 7.0, I maintained the general address info. and saved it. after that, I accessed the address details section by clicking on address assignment block in order to add the phone and email info. however, the fields had been already filled with the phone and email info. from another BP which I have created right before this BP. it should be blank before adding any data. It seems like the second BP's address detail view still pointed to that of the last BP I have created prior to this one. However, if I logoff from webui and logon back, it is blank and looks right. Is ther any advise?
Thanks

Hello,
Perhaps you could check if the BSP component view BP_ADDR/StandardAddress has been enhanced in your system. If so, see if the getter for TELEPHONE of the model node for BuilStandardAddress is available.
If this method has been enhanced, it is possible there is an error in the code. Possibly, casting the property access to an object of CL_CRM_BOL_ENTITY and calling the REREAD( ) method could solve your problem.
Kind regards,
Tom.

Problem in CRM WEBUI

Hi,
I am on CRM WEBUI. When I click on any of the buttons on WEBUI, after a while, it is showing a blank page, instead of required page. However if I click on back button, then it is showing the required page.
This is happening very sporadically. I am not able to undertstand the reason.
Could you please let me know, any settings I need to do to avoid this problem. (CRM Settings or Internet settings).
Thanks in advance for all the responses.
Thanks,
Sandeep

Hello Sandeep,
Please have a look at note 1244321 which contains the general information on analysing WEBUI problems.
Please also try to get a HTTP trace of the problem which would be helpful on analysing.
There was the similar case which was caused by network.
Best regards,
Maggie

Is it possible to use variant configuration (with a Non-SAP solution) when creating ERP sales orders in SAP CRM WebUI

Hello,
our customer plans to use a Non-SAP solution for variant configuration (Camos) in SAP ERP (ECC 6.0) and in SAP CRM 7.0 EHP1 as well.
ERP sales orders (and ERP quotations) should be created in SAP CRM (CRM WebUI).
Is it possible to use variant configuration (with an external variant configuration tool) when creating ERP sales orders and quotations in the SAP CRM WebUI or do we have to implement SAP IPC for this?
Thanks in advance.
Regards,
AEV

Dear AEV,
I think LORD (lean orders) should work with variant configuration as well. In the note 1236015 there is not restriction listed. However you need lord2 activated in ECC, and ECC system should be on EHP4.
Best regards
Rene

I need to create a Notification in CRM WebUI When we create a new contract

Hi Experts,
I am working in Utility Industry and as per the business requirement I need to create a Notification in CRM WebUI
When we create a new contract & click on apply button.
As per my knowledge we are not maintaining Notification information in CRM System. So could you please
help me to call IW52 during the new contract creation when we click on apply button.
Thanks
Roli

Hello Roli,
If your requirement is to launch Transaction IW52 after clicking apply button then you can use Transaction Launcher tool in CRM to integrate to CRM WebClient UI.
Calling Transaction Launcher on user action
BOR object or ITS based Transaction Launcher
Regards,
Ashik

CRM-GATP Integration

Hello Gurus,
I'm configuring CRM-GATP integration in our server. I'm facing few challenges while doing so.
CRM team has configured customized transaction types & Item categories in CRM. These ord types & item categories do not exist in ECC system. Also the sales org being used does not exist in ECC side. Still as a part of urgent requirement, I need to configure CRM-GATP scenario for existing ord type in CRM.
I am done with basic settings in CRM like - ATP profile, RFC connections, Transaction type-item category determination, user ATP parameters etc.
When creating order, ATP check is triggered, but I'm receing an error in order: "Message no. CRM_APO 203"
Availability check/information: ATP error log (display via long text)
Message no. CRM_APO 203
Diagnosis
Errors occurred during availability check or availability information in the ATP System.
If you use an SAP APO System or an SAP R/3 System for availability check/information, the relevant system issues an error log to CRM Online. The messages of the error log are listed below with the message ID (message class) and message number. If more detailed help is available in the form of long texts, these long texts are listed right under the short texts.
System Response
The ATP System cannot report any results of the availability check/information until the errors have been fixed there.
Procedure
You can obtain the meaning of the messages from the ATP System. If you cannot fix the errors yourself, contact the responsible administrator of the ATP System.
Procedure for System Administration
Follow the recommendations of the ATP System.
Error Log ATP System: SC1CLNT001
Msg ID /SAPAPO/ATP Msg. no 059 With follow. descript:
No business system could be determined for logical system CR1CLNT200
CRM team is using the Z ord type (not in ECC) for the service part availability check in GATP. From GATP point, I have done basic settings of RBA, requirements profile etc.
Could you please help me out sorting the problem and the solution? Is it really not possible to call GATP from a stand alone CRM system?
Thansk,
AP.

Michael,
Kudos.....you are master... It solved my issue !!! Now I can ATP my product from CRM system.
Now need just a small help, I'm configuring service order scenario in CRM where I'm entering a service name (defined as a product in CRM, not in ECC/APO) and under spare parts, I need to enter my ATP relevent product. ATP will happen to the spare part item and relevent location to be appeared in order.
Till now I was only entering the spare part product in CRM just to ensure trigger to GATP and by working on above mentioned issues, GATP was triggered.
But now I'm entering service product & spare part at the same time in CRM, and ATP check is not happening, throwing some error asking for correlation profile maintainance. Please see the screenshot attached. (line item 10 is service material & 20 is Spare)
Can you please guide on how to go ahead?
Many Thanks,
AP.

How to create an appointment in crm webui?

hello experts!
i'm verymuch new to crm webui. would anybody please let me know how to create an appointment in crm web ui. even though i established a account and contact relationship in t-code BP in GUI. The error still pops up asking me to enter Sales organization,distribution channel and division.
regards
sanguine

You can follow chapter "3.1 Maintaining Organizational Data Profile" from best practices' building block ['C23: CRM Basic Sales'|http://help.sap.com/bp_crm70/BBLibrary/HTML/C23_EN_DE.htm]. For "Organizational Model Determin. Rule" instead of a rule 10000166 enter 10000194. It will determine org. data from current user.
Also take a look in near settings. There you can define your own rule.
Or check this thread Org Unit determination based on Emp Resp in Task which describes how to create profile for employee responsible.

Issues in retrieving the Planning profiles in CRM from BW while doing CRM-BI Integration

Dear Folks,
We are in the process of doing the SAP CRM & BI Integration wrt Trade Promotion Mangement.
For testing purposes, we tried to create a planning profile in BPS end i.e BW SEM system & trying to retrieve it from the CRM system using the below navigation.
SPRO-->CRM--> Define Transaction types--> ZBPD is the transaction type we had created.
And in Customizing Header level, in SEM Planning tab, trying to retrieve the Planning profile created in SAP SEM-BW.
Tried to search in both ways i.e prefixing the 'zprofile' with /prf/zprofile but still CRM system is not reading the same from BW system.
What ever the pre-requisites that are needed to be followed before doing all these, the same had been done in terms of creating the RFC Connections etc but still unable to retrieve the same.
And also not finding any standard content in the form of Planning areas & profiles at BW end after installing the SEM BW component add on in BW system.
Could you pls let us know what we are missing here.
Thanks in advance.

I meet the same problem, any solution?

Hi Gurus, regarding ABAP-CRM docs

Hi Gurus,
Now I am working in PCUI.
What an abaper needs to know to work in ABAP-CRM.
Should we know CRM funcionalities in deep?
I want to know what sort of work tehcnially people will do in ABAP-CRM. IS it simply with BADI's.
Please send me some related documents to work with ABAP-CRM. It will be very helpful to me.
my id <removed by SAP Community Network Moderator>
Regards,
Ramakrishna.

Hi Tulasi,
To find the CRM Material refer the following link created by the forum moderator :
Link to CRM documentation :
Links to CRM Documentation
<b>Reward points if it helps.</b>

WD ABAP CRM WebUI Integration

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