WD My Cloud uploading slower than it ever has

I have had this device about 8 months now and have never once had a problem with it. It is taking forever to upload a file. I have even tried different files. It is taking an average of 45 minutes compared to the usual average of 3 minutes or less. I re-started my laptop, re-started the cloud, checked all network connections. Any idea what the problem here is?

jbryan1984 wrote:
From speedtest.net, I have 15ms Ping, 23.87 mpbs download speed and 4.47 mbps upload speed. I don't know how to check the speed from Wifi to Cloud. How do I do that? And I don't even have IE, I use Chrome but all I do is drag a file from a downloaded folder into mycloud program on my desktop.Speedtest.com doesn't test your local network speed or your local WiFi speed. Generally checks your broadband internet speed. When copying files to your WD My Cloud on your local network you do not involve sending those files through the internet. Are you using a Windows PC or a Macintosh computer? Windows Explorer is NOT a web browser. It is a file management program that allows one to view, copy, move, delete files on their local computer in addition to any attached storage devices and other devices, like the WD My Cloud, located on the local network. On the Macintosh one uses the Finder for file management. For a general primer on how to use Windows Explorer see the following video link.https://www.youtube.com/watch?v=CxbT1KAlHrg See the following link for the WD My Cloud How To page for a variety of general How To instructions.http://setup.wd2go.com/index.php?mod=howTo&device=mc If you have WD Quick View installed on the computer you can use it to access the WD My Cloud shares. When you use the WD Quick View to open the device's Public share Windows Explore (on a Windows PC) will open to show the shared folder. On the Mac, Finder will open to show the shared folder. If you have not already done so I would suggest taking the time to read the WD My Cloud User Manual. It gives a general explanation on how to access the WD My Cloud on your local network, how to "map" a shared folder on the local network, how to access the WD My Cloud remotely (offsite), and other features and items related to the WD My Cloud.

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Hardware Information:
iMac (21.5-inch, Mid 2011)
iMac - model: iMac12,1
1 2.5 GHz Intel Core i5 CPU: 4 cores
4 GB RAM
Video Information:
AMD Radeon HD 6750M - VRAM: 512 MB
System Software:
OS X 10.9.2 (13C64) - Uptime: 0 days 6:56:17
Disk Information:
ST3500418AS disk0 : (500.11 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 499.25 GB (133.53 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
HL-DT-STDVDRW GA32N
USB Information:
Apple Computer, Inc. IR Receiver
Apple Internal Memory Card Reader
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Serato Serato Scratch LIVE(c)2004
SCM Microsystems Inc. SCR3310 v2.0 USB Smart Card Reader
FireWire Information:
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Kernel Extensions:
com.serato.usb.kext     (2.3.0)
Launch Daemons:
[System]     com.adobe.fpsaud.plist 3rd-Party support link
[System]     com.macpaw.CleanMyMac2.Agent.plist 3rd-Party support link
[System]     com.marketcircle.daylite.accessd.plist 3rd-Party support link
[System]     com.marketcircle.daylite.attachmentd.plist 3rd-Party support link
[System]     com.marketcircle.daylite.backupd.plist 3rd-Party support link
[System]     com.marketcircle.daylite.cardcald.plist 3rd-Party support link
[System]     com.marketcircle.daylite.portsd.plist 3rd-Party support link
[System]     com.marketcircle.daylite.staged.plist 3rd-Party support link
[System]     com.marketcircle.daylite.touchd.plist 3rd-Party support link
[System]     com.microsoft.office.licensing.helper.plist 3rd-Party support link
Launch Agents:
[System]     com.divx.dms.agent.plist 3rd-Party support link
[System]     com.divx.update.agent.plist 3rd-Party support link
User Launch Agents:
[not loaded]     com.adobe.ARM.[...].plist 3rd-Party support link
[not loaded]     com.citrixonline.GoToMeeting.G2MUpdate.plist 3rd-Party support link
[not loaded]     com.divx.agent.postinstall.plist 3rd-Party support link
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[not loaded]     com.macpaw.CleanMyMac2Helper.scheduledScan.plist 3rd-Party support link
[not loaded]     com.macpaw.CleanMyMac2Helper.trashWatcher.plist 3rd-Party support link
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iTunesHelper
AdobeResourceSynchronizer
Dropbox
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FlashPlayer-10.6: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link
Default Browser: Version: 537 - SDK 10.9
AdobePDFViewerNPAPI: Version: 11.0.06 - SDK 10.6 3rd-Party support link
AdobePDFViewer: Version: 11.0.06 - SDK 10.6 3rd-Party support link
Flash Player: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link
LogMeIn: Version: 1.0.961 - SDK 10.7 3rd-Party support link
LogMeInSafari32: Version: 1.0.961 - SDK 10.7 3rd-Party support link
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.3.2 - SDK 10.6 3rd-Party support link
Silverlight: Version: 5.1.20913.0 - SDK 10.6 3rd-Party support link
Unity Web Player: Version: UnityPlayer version 4.3.4f1 - SDK 10.6 3rd-Party support link
Safari Extensions:
DivX Plus Web Player HTML5 <video>: Version: 2.1.2.172
Amazon Shopping Assistant: Version: 1.1
Ebay Shopping Assistant: Version: 1.1
Searchme: Version: 1.2
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
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Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User iTunes Plug-ins:
TuneUp Visualizer: Version: 2.4.0 - SDK 10.7 3rd-Party support link
User Internet Plug-ins:
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 3rd-Party support link
Google Earth Web Plug-in: Version: 7.0 3rd-Party support link
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Flash Player 3rd-Party support link
Old Applications:
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Microsoft Error Reporting:     Version: 2.2.9 - SDK 10.4 3rd-Party support link
Microsoft Ship Asserts:     Version: 1.1.4 - SDK 10.4 3rd-Party support link
Solver:     Version: 1.0 - SDK 10.5 3rd-Party support link
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SLLauncher:     Version: 1.0 - SDK 10.5 3rd-Party support link
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Microsoft Database Utility:     Version: 14.3.2 - SDK 10.5 3rd-Party support link
Microsoft Office Reminders:     Version: 14.3.2 - SDK 10.5 3rd-Party support link
Microsoft Upload Center:     Version: 14.3.2 - SDK 10.5 3rd-Party support link
My Day:     Version: 14.3.2 - SDK 10.5 3rd-Party support link
SyncServicesAgent:     Version: 14.3.2 - SDK 10.5 3rd-Party support link
Open XML for Excel:     Version: 14.3.2 - SDK 10.5 3rd-Party support link
Microsoft Alerts Daemon:     Version: 14.3.2 - SDK 10.5 3rd-Party support link
Microsoft Database Daemon:     Version: 14.3.2 - SDK 10.5 3rd-Party support link
Microsoft Chart Converter:     Version: 14.3.2 - SDK 10.5 3rd-Party support link
Microsoft Clip Gallery:     Version: 14.3.2 - SDK 10.5 3rd-Party support link
Epson Printer Utility 4:     Version: 9.17 - SDK 10.5 3rd-Party support link
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Microsoft Excel:     Version: 14.3.2 - SDK 10.5 3rd-Party support link
Microsoft Outlook:     Version: 14.3.2 - SDK 10.5 3rd-Party support link
Microsoft Word:     Version: 14.3.2 - SDK 10.5 3rd-Party support link
Microsoft Document Connection:     Version: 14.3.2 - SDK 10.5 3rd-Party support link
Microsoft Language Register:     Version: 14.3.2 - SDK 10.5 3rd-Party support link
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Mobile backups: OFF
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Data [Network] (Last used)
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    4%     WindowServer
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187 MB     iTunes
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31 MB     Free RAM
906 MB     Active RAM
897 MB     Inactive RAM
893 MB     Wired RAM
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1.55 GB     Page-outs

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