WD Passport problems with Imac

Just bought aWD Passport external hard drive for my Mac.  It was working in a fashion and backing up but there seemed to be problems with Time Machine.   this morning it is not showing up at all on disc utility.

WD drives are bad news. They have:
Software that comes on the drive that is incompatible with Mavericks.
Software that comes with the drive, that they want you to install on your Mac, that is also incompatible with Mavericks.
in some cases, firmware in the drive enclosure that is incompatible with Mavericks.
All of this software is completely unnecessary, BTW.
I would:
Uninstall any WD software you have on your Mac.
Reformat (erase) the WD drive.
Make sure your drive is not one of those that has the bad firmware on it. If it is, there is supposedly a firmware update on the WD website that you can download, if you trust WD, which I wouldn't. Another option is to remove the hard drive from the enclosure and put it in a generic enclosure.

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    You could look at the System Profile for the info it presents for the card.  But why wouldn't you think it's not up to date if you have the latest install (according to your sig above)?
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Important: Apple’s 1-year limited warranty and AppleCare Protection Plan benefits are in addition to rights provided by consumer law (see details). If you believe you have a valid consumer law claim, please contact us.

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    Since this is a user to user forum with no employees participation, your plea is a good a screaming into the wilderness.  I suggest that you post your thoughts here:
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    If you have anything configured in System Preferences/Network/Airport then you have conflicts configured into the network. I suggest that you start from the beginning. Do not assume anything. Do not take any short cuts. Start fresh.
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  • Sleep problem with iMacs

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    Here's something you can try:
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    Hello!
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    bob north
    I repair Apple products, and recently I've seen strange and erratic display problems with the G5 flat-panel (iSight) 17" and 20"...and I am very curious about the origin. The picture will display what I will call "plaid pixles". Upon boot, the dispaly appears normal, but within 5-10 minutes, either at desktop or in ASD, the normal display will "crash" to the "plaid" display. The desktop, or whatever, can still be distinguished in the background, but it is overwashed by the plaid patterns -- which do change slightly, and also cover the full space of the screen. I've seen different scenarios, 3 in 2 weeks, where the symptom is exhibited with no particular failure pattern -- both before and after repair. I've replaced the main logic on one occasion, with no fix...but the 2nd try replaced both display panel and inverter. The display issue was fixed, but the system exhibited lockups only when it reached the destop. Another repair the same issue was seen after replacing the 20" main logic, where the symptom was not present previous. Personal opinion of the late 2005 IMAC flat-panels, in the hardware sense, is the likelihood of component manufacture issues, possibly the main logic boards or the panel displays themselves. Repair of this model, as opposed to the earlier, non-iSight flat-panel 17 and 20" models are extremely difficult -- access to main componenets is blocked by the display panel, which must be removed for each troubleshooting attempt. The internal hardware design is not oriented for repair ease...they are by far the most difficult to work on.
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    Apr. 19, 2006
    Robert Mohns
    bob north describes: "...recently I've seen strange and erratic display problems with the G5 flat-panel (iSight) 17" and 20"...and I am very curious about the origin. The picture will display what I will call "plaid pixles". Upon boot, the dispaly appears normal, but within 5-10 minutes, either at desktop or in ASD, the normal display will "crash" to the "plaid" display. The desktop, or whatever, can still be distinguished in the background, but it is overwashed by the plaid patterns -- which do change slightly, and also cover the full space of the screen."
    Does it look anything like this?
    http://downwardspiral.net/gallery/pbg4-display
    My nearly 3 year old Titanium PowerBook G4 just did this one day, out of the blue. The problem went away after a few minutes, but I had already taken photos. Thanks to those photos, Apple gave the powerbook a new logic board.
    (This PowerBook has had its logic board replaced twice, a new optical drive, and a cracked case edge replaced. AppleCare has more than paid for itself. Despite the occasional problems, I remain very happy with this machine. I'm sure I'd be much less happy if I had not bought AppleCare!)
    Hubert

    Hubert Frank,
    To Apple Discussions!
    What troubleshooting methods have you tried to solve your issue?
    The knowledgeable users will need this info to avoid the "been there, done that" senerios.
    Have you tried the methods mentioned in the following Knowledge Base Article?
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    Do you have AppleCare? If so, have you contacted them? If so, outcome?

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    Kernel UUID: D52AAB80-B2BC-3C6E-BBEA-78BD28064998
    System model name: iMac12,2 (Mac-942B59F58194171B)
    System uptime in nanoseconds: 492863372471
    last loaded kext at 51964964367: com.apple.driver.AppleBluetoothHIDKeyboard          152.3 (addr 0xffffff7f81cbc000, size 12288)
    last unloaded kext at 223039016620: com.apple.driver.AppleUSBUHCI          4.4.0 (addr 0xffffff7f80ab5000, size 65536)
    loaded kexts:
    com.Cycling74.driver.Soundflower          1.5.1
    com.apple.driver.AppleBluetoothMultitouch          66.3
    com.apple.filesystems.udf          2.2
    com.apple.filesystems.msdosfs          1.7
    com.apple.driver.AppleHWSensor          1.9.4d0
    com.apple.filesystems.autofs          3.0
    com.apple.driver.AppleMikeyHIDDriver          122
    com.apple.driver.AppleUpstreamUserClient          3.5.9
    com.apple.driver.AppleMCCSControl          1.0.24
    com.apple.driver.AppleHDA          2.1.1f12
    com.apple.driver.AppleMikeyDriver          2.1.1f12
    com.apple.driver.AGPM          100.12.40
    com.apple.driver.AudioAUUC          1.59
    com.apple.driver.AppleSMCLMU          2.0.1d2
    com.apple.kext.ATIFramebuffer          7.0.4
    com.apple.iokit.IOUserEthernet          1.0.0d1
    com.apple.driver.ACPI_SMC_PlatformPlugin          4.7.0b2
    com.apple.ATIRadeonX3000          7.0.4
    com.apple.driver.AirPort.Atheros40          500.55.5
    com.apple.driver.AppleLPC          1.5.1
    com.apple.driver.AppleBacklight          170.1.9
    com.apple.driver.AppleIntelHDGraphics          7.0.4
    com.apple.Dont_Steal_Mac_OS_X          7.0.0
    com.apple.driver.AppleIntelSNBGraphicsFB          7.0.4
    com.apple.driver.AudioIPCDriver          1.2.0
    com.apple.driver.AppleIRController          309
    com.apple.iokit.SCSITaskUserClient          3.0.0
    com.apple.driver.AppleUSBCardReader          3.0.0
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
    com.apple.BootCache          32
    com.apple.iokit.IOAHCIBlockStorage          2.0.0
    com.apple.driver.AppleUSBHub          4.4.0
    com.apple.driver.AppleFWOHCI          4.8.6
    com.apple.iokit.AppleBCM5701Ethernet          3.0.6b9
    com.apple.driver.AppleEFINVRAM          1.5.0
    com.apple.driver.AppleAHCIPort          2.1.8
    com.apple.driver.AppleUSBEHCI          4.4.0
    com.apple.driver.AppleACPIButtons          1.4
    com.apple.driver.AppleRTC          1.4
    com.apple.driver.AppleHPET          1.6
    com.apple.driver.AppleSMBIOS          1.7
    com.apple.driver.AppleACPIEC          1.4
    com.apple.driver.AppleAPIC          1.5
    com.apple.driver.AppleIntelCPUPowerManagementClient          166.0.0
    com.apple.nke.applicationfirewall          3.0.30
    com.apple.security.quarantine          1
    com.apple.driver.AppleIntelCPUPowerManagement          166.0.0
    com.apple.driver.AppleBluetoothHIDKeyboard          152.3
    com.apple.driver.AppleHIDKeyboard          152.3
    com.apple.driver.AppleMultitouchDriver          220.62
    com.apple.driver.IOBluetoothHIDDriver          2.5f17
    com.apple.kext.triggers          1.0
    com.apple.driver.DspFuncLib          2.1.1f12
    com.apple.driver.AppleAVBAudio          1.0.0d11
    com.apple.driver.AppleSMBusController          1.0.10d0
    com.apple.iokit.IOFireWireIP          2.2.3
    com.apple.iokit.IOSurface          80.0
    com.apple.driver.AppleHDAController          2.1.1f12
    com.apple.iokit.IOHDAFamily          2.1.1f12
    com.apple.driver.IOPlatformPluginFamily          4.7.0b2
    com.apple.iokit.IO80211Family          400.40
    com.apple.driver.AppleSMBusPCI          1.0.10d0
    com.apple.driver.AppleBacklightExpert          1.0.3
    com.apple.driver.AppleThunderboltEDMSink          1.1.1
    com.apple.driver.AppleThunderboltEDMSource          1.1.1
    com.apple.kext.ATI6000Controller          7.0.4
    com.apple.kext.ATISupport          7.0.4
    com.apple.iokit.IOBluetoothSerialManager          2.5f17
    com.apple.iokit.IOSerialFamily          10.0.5
    com.apple.iokit.IONDRVSupport          2.3
    com.apple.iokit.IOAVBFamily          1.0.0d22
    com.apple.driver.AppleSMC          3.1.1d2
    com.apple.iokit.IOGraphicsFamily          2.3
    com.apple.iokit.IOAudioFamily          1.8.3fc11
    com.apple.kext.OSvKernDSPLib          1.3
    com.apple.driver.BroadcomUSBBluetoothHCIController          2.5f17
    com.apple.driver.AppleUSBBluetoothHCIController          2.5f17
    com.apple.iokit.IOBluetoothFamily          2.5f17
    com.apple.driver.AppleThunderboltDPOutAdapter          1.3.2
    com.apple.driver.AppleThunderboltDPInAdapter          1.3.2
    com.apple.driver.AppleThunderboltDPAdapterFamily          1.3.2
    com.apple.driver.AppleThunderboltPCIDownAdapter          1.1.6
    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.0.0
    com.apple.iokit.IOBDStorageFamily          1.6
    com.apple.iokit.IODVDStorageFamily          1.6
    com.apple.iokit.IOCDStorageFamily          1.7
    com.apple.iokit.IOUSBHIDDriver          4.4.0
    com.apple.iokit.IOAHCISerialATAPI          2.0.0
    com.apple.iokit.IOSCSIBlockCommandsDevice          3.0.0
    com.apple.iokit.IOUSBMassStorageClass          3.0.0
    com.apple.iokit.IOSCSIArchitectureModelFamily          3.0.0
    com.apple.driver.AppleUSBMergeNub          4.4.0
    com.apple.driver.AppleUSBComposite          3.9.0
    com.apple.driver.XsanFilter          403
    com.apple.driver.AppleThunderboltNHI          1.2.6
    com.apple.iokit.IOThunderboltFamily          1.4.9
    com.apple.iokit.IOUSBUserClient          4.4.0
    com.apple.iokit.IOFireWireFamily          4.4.3
    com.apple.iokit.IOEthernetAVBController          1.0.0d5
    com.apple.iokit.IONetworkingFamily          2.0
    com.apple.iokit.IOAHCIFamily          2.0.6
    com.apple.iokit.IOUSBFamily          4.4.0
    com.apple.driver.AppleEFIRuntime          1.5.0
    com.apple.iokit.IOHIDFamily          1.7.0
    com.apple.iokit.IOSMBusFamily          1.1
    com.apple.security.sandbox          165
    com.apple.kext.AppleMatch          1.0.0d1
    com.apple.security.TMSafetyNet          7
    com.apple.driver.DiskImages          326
    com.apple.iokit.IOStorageFamily          1.7
    com.apple.driver.AppleKeyStore          28.18
    com.apple.driver.AppleACPIPlatform          1.4
    com.apple.iokit.IOPCIFamily          2.6.5
    com.apple.iokit.IOACPIFamily          1.4
    Model: iMac12,2, BootROM IM121.0047.B0A, 4 processors, Intel Core i5, 2.7 GHz, 8 GB, SMC 1.72f1
    Graphics: AMD Radeon HD 6770M, AMD Radeon HD 6770M, PCIe, 512 MB
    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3231554538424655302D444A2D4620
    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3231554538424655302D444A2D4620
    Memory Module: BANK 0/DIMM1, 2 GB, DDR3, 1333 MHz, 0x802C, 0x000000000000000000000000000000000000
    Memory Module: BANK 1/DIMM1, 2 GB, DDR3, 1333 MHz, 0x802C, 0x384A53463235363634485A2D314734443120
    AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.55.4-P2P
    Bluetooth: Version 2.5.0f17, 2 service, 19 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en1
    Serial ATA Device: ST31000528AS, 1 TB
    Serial ATA Device: HL-DT-STDVDRW  GA32N
    USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x850b, 0xfa200000 / 3
    USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfa100000 / 2
    USB Device: Maxtor 3200, 0x0d49  (Maxtor), 0x3200, 0xfa120000 / 6
    USB Device: External HDD, 0x1058  (Western Digital Technologies, Inc.), 0x1003, 0xfa130000 / 5
    USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 4
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 7
    USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfd100000 / 2
    USB Device: hub_device, 0x050d  (Belkin Corporation), 0x0234, 0xfd140000 / 5
    USB Device: DataTraveler 2.0, 0x0951  (Kingston Technology Company), 0x1607, 0xfd142000 / 7
    USB Device: Basics Desktop, 0x0d49  (Maxtor), 0x7410, 0xfd143000 / 6
    USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfd110000 / 4
    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3
    I got this photo from the net, but this is what I get. (Now 12 times)
    It was a 4 Gig ram imac, but the store made it up to 8 gig with 4x2 gig before I collected it.
    Memory Slots:
      ECC:          Disabled
    BANK 0/DIMM0:
      Size:          2 GB
      Type:          DDR3
      Speed:          1333 MHz
      Status:          OK
      Manufacturer:          0x02FE
      Part Number:          0x45424A3231554538424655302D444A2D4620
      Serial Number:          0x245317A8
    BANK 1/DIMM0:
      Size:          2 GB
      Type:          DDR3
      Speed:          1333 MHz
      Status:          OK
      Manufacturer:          0x02FE
      Part Number:          0x45424A3231554538424655302D444A2D4620
      Serial Number:          0x245317A9
    BANK 0/DIMM1:
      Size:          2 GB
      Type:          DDR3
      Speed:          1333 MHz
      Status:          OK
      Manufacturer:          0x802C
      Part Number:          0x000000000000000000000000000000000000
      Serial Number:          0xFFFFFFFF
    BANK 1/DIMM1:
      Size:          2 GB
      Type:          DDR3
      Speed:          1333 MHz
      Status:          OK
      Manufacturer:          0x802C
      Part Number:          0x384A53463235363634485A2D314734443120
      Serial Number:          0xEA364A5A

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