WD TV Live HD media player keeps crashing when trying to play a recent *.mvk movie

I am new to this community and I would like some help with the following issue please?
I have a WD TV LiveHD media player with the following details:
Firmware version     1.06.43_V
P/N                              WDAAP0000NBK-00
S/N                              [Deleted]
I use this device as a standalone media player; connected to an WD external HD via USB cable and connected to a Sony TV with a HDMI cable.
Recently I have downloaded some new movies (.mkv extension). When I navigate to the folder and select the file to play; it tries to play it, displays information of the length of the movie in hours, minutes and seconds and simultaneously crashes. It does reboot again after couple of minutes; however any additional attempt will result in the same outcome. Device has no problems with the old files (i.e. movies from 2014).
I have performed a hard reset, deleted the .wdtv folder, etc. with no luck...
Thank you all in advance.
Geordieturk

geordieturk wrote:
...how do you explain the fact that the very same file is played by Nero on my laptop without any problems?That's kinda an odd question -- apparently Nero supports the file.  Are you assuming that anything you can play on your PC should be playable on a hardware based media player where the codecs are burned onto silicon (not software)? Let's skip to the meat of the issue.  Please post the full TEXT output of MEDIAINFO for such a file.
http://mediainfo.sourceforge.net

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