"We are experiencing problems" - money paid, Creative Cloud app cannot be downloaded to use Photoshop. I want to cancel my membership.
I just have signed a contract @ $9.99 a month for Photoshop CC
and Lightroom. Adobe website did not let me download anything,
citing "We are experiencing problems, try again later". Needless to
say, I tried to find a way to retrieve the contract I just have signed,
and, of course, had no success. The whole thing became a big pain.
What I want now is this: cancel the contract and forget the name
"Adobe" for the rest of my life. This is not a way to treat (cheat)
customers.
Contact Adobe sales this is a user forum we do not work for Adobe.
Similar Messages
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I have an urgent question about my indesign. I had problems with the creative cloude app and then uninstalled it and then installed it again. Now it is not opening and I cannot download it again either. Pls give me help and advice if there is anything I can do to repair it
Please authorize ADE 3 with same credentials that you used with older version of ADE
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None of my apps on my creative cloud will let me download and use them
none of my apps on my creative cloud will let me download and use them
Dear Alison
Please provide a note of the error message that you are receiving during download of apps. Have you recently updated your version of the Cloud app? Has anything else changed? -
Desktop Creative Cloud Apps cannot load!
My desktop Creative Cloud Apps cannot load and it has been like this for months! I can't even log out of it. How do I get the Apps working?
CloudiAudi what error message is preventing the use of the CC Cleaner Tool?
You are welcome to also work directly with our support team at Contact Customer Care and reference this discussion. -
Adobe Creative Cloud App Cannot Connect to Server
After updating the Adobe Creative Cloud update manager, I can no longer log on to the server. I assume that since the App Manager disappeared after the update, the new Adobe Creative Cloud app replaces it.
Hi Blaylockimagery,
What is the exact error message you are getting? If I understand correctly you were able to update Adobe Application Manager to the Creative Cloud desktop app but the desktop is not working because of a server error. That right?
This doc might be related?
http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
or
Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual
http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-Dave -
Creative cloud - app - Errore di download
Anche con diversi utenti, Creative Cloud in "app" dà sempre "Errore di download"
ecco la soluzione:
Are you getting download error on Creative Cloud "Apps" tab.
Then try below steps once.
click Gear icon on the top Right corner and Quit Creative Cloud App
Click on Finder and then hold Command + Shift + G keys on your keypad
It will open Go to folder window, type exactly ~/Library and click on Go ( make sure to open ~/Library not /Library. There will be two Library folders )
Then open Application Support > Adobe folders
Trash AAMUpdater and OOBE folders.
Then relaunch Creative Cloud App and check.
grazie ad un'altro utente come noi sono riuscito a trovarla ed è incredibile che NESSUNO nello staff di Adobe sia capace di fornirla !!!! esempio la soluzione di Jeff A Wright qui sopra che non porta assolutamente a nulla !!!! -
My Creative Cloud App said i've install the Photoshop CC but the photoshop doesnt in my computer
then the photoshop it is not in my computer, someone help me please
Tmartin24 please see Launch CC apps after install - https://helpx.adobe.com/creative-cloud/help/launch-creative-cloud-apps.html for information on how to open Photoshop CC. You can find more information on how to install and remove the Adobe Creative applications included with your membership at Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.
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Problem updating CS6 Creative Cloud apps
Is there a central location to go to update CS6 Creative Cloud applications?
All updates are handled through the application manager and if that is not centralized enough, then I'm not sure what you are asking.
Mylenium -
Creative Cloud Apps Won't Download
Hi everybody,
I'm on OS X Lion and purchased a year long Creative Cloud subscription. So, I downloaded the app installer, and installed Photoshop and Acrobat X-- it worked. However, whenever I try to download any other applications, such as Flash for example, the download bar will go until it is almost finished, but will just stay there (I left it going overnight-- didn't help). Does anybody know what to do?@tidepoolfilms - Are you still experiencing the blank page? If so please email me [email protected] with:
Take a screen shot of what you are seeing.
Your Adobe ID email.
If you sign out can you see the Apps page https://creative.adobe.com/apps?
After signing in to the Apps page, open the console. Then refresh the page and capture the console output. Here is how to get the console in the various browsers:
Chrome: Click on the wrench icon in the top right. From the context menu choose Tools > Developer Tools. Choose the Console tab.
Safari: First you may need to add the Developer option to your menu. From the application menu choose Safari > Preferences. Choose the Advanced tab. Check the box for "Show Develop menu in menu bar". From the application menu choose Developer > Show Error Console.
Firefox: From the application menu choose Tools > Web Developer > Web Console.
IE9: From the application menu choose Tools > Developer Tools. Choose the Console tab. -
This has been the worst cloud app experience I've ever seen.
First of all the CC app overwrites the Adobe Download Manager to the point where you'll never be able to go back to it again.
I would normally be OK with this, but the CC app doesn't work and closes itself instantly, rendering it completely useless and unable to install any of the CC apps.
After an hour and 20 minutes between being on hold, and speaking with support, I have no solution.
I'm now at a point where I have no apps installed, and I can't install any new apps because the CC app doesn't work, and the Download Manager will either a) error if CC app isn't installed, or b) open the CC app if it is installed (which doesn't work, and instantly closes).
Overall, it's a disasterHey Jason,
I'm wonder if it might help to start fresh,
Uninstall any Creative Cloud programs
Control Panel > Programs & Features (Windows 7)
Control Panel > Add/Remove Programs (XP)
Mac HD > Applications > Utilities > Adobe Installers (Mac OS X)
Run the cleaner tool to ensure everything is removed
http://www.adobe.com/support/contact/cscleanertool.html
Reinstall the Creative Cloud desktop app from https://creative.adobe.com/products
Reinstall applications
It will be a lot of work but it will probably fix it.
-Dave -
Creative cloud app not responding-not allowing use of photoshop
Hello,
When I try to open Photoshop it goes straight to the Adobe Application manager which does not respond and acts like it is loading for hours. What can I do to get this to work?
Thank youA chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
but now when opening the CC app there's an error that says "Download Error" Press Retry.." etc... no apps load for me to download now. I uninstalled the CC app and re-downloaded/re-installed that but nope. Also threw away the oodb file as suggested on the site but nope.
I had a good online chat with someone and was really happy with the prospect but now the trial is failing after about the first 15 minutes?
Latest OSXHi Jeff-
I (CanonBoy) visited that page and tried it all. Totally wiped all Adobe files whether invisible or not. Ran the cleaner, disabled all virus, tried both ethernet and wireless with no luck. The mac I have is barely two weeks old; our internet connection even newer. Though the GlobalSign Root CA cert doesn't show in my Keychain access, all the tests pass. I even tried to download the cert but was given a message essentially "you already trust the GlobalSign Root CA" so I'm guessing the steps shown on that page you linked to was for older OSX versions. Screenshot of the basic problem:
The only thing I haven't done is try it on my wifes Win8 laptop....which wouldn't be ideal anyway. I wondered if there was a permissions problem as a co-worker pointed out that a file should just be replaced normally rather than having to remove it first so that omb.db or whatever that's called perhaps was the start of the problem.
I was going to cancel my trial thinking maybe there is some remote issue and start again from that point, but then I get "Contact customer service to cancel" so I'm not going through creating a new Adobe ID with a different email and such. It's too bad. I've used Illlustrator since it was Illustrator 88 and all the others as they came on the scene since 1991 but this new method of delivery seems to janky where it really should be rock solid if they're going to save on production of actual dvds, packaging materials, transportation of the goods etc.
Thanks for the link-
Kelly -
I downloaded Photoshop using the Creative cloud. Cannot open any pictures in Photoshop
help please. I entered in a contract yesterday. Now I cannot even open any picture in Photoshop
Description
Faulting Application Path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
Problem signature
Problem Event Name: BEX64
Application Name: Photoshop.exe
Application Version: 15.2.2.310
Application Timestamp: 5480338c
Fault Module Name: amdocl64.dll
Fault Module Version: 2.4.650.9
Fault Module Timestamp: 4e0a9cb0
Exception Offset: 00000000003a6f7c
Exception Code: c0000417
Exception Data: 0000000000000000
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: c547
Additional Information 2: c547d3e81c0e23a196200563a1d41f0f
Additional Information 3: ed43
Additional Information 4: ed4375045034d56ba4b114aedb226813 -
Problems with Downloading Creative Cloud, Apps
When I initially downloaded the Creative Cloud app itself, the download was incredibly slow.
When I finally did get it installed, I kept running into more problems. When I first open the Creative Cloud app, it takes so long I have to go and do other work before I can come back and see that the Home tab has information in it other than being blank. When I click on the blue Install Adobe Apps button, I get "Download Error" screens, sometimes with a wait with a spinning wheel first.
I've already tried renaming the opm.db file, but that didn't help.
I also checked, and the Behance tab is loading just fine.Tklem are you on a managed network? If not then I would recommend reviewing Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html.
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bought photoshop and premiere bundle, couldnt download from website on mac, finally figured out how to get creative cloud app on mac, downloaded apps. It gave me trial versions, problem is i paid for full membership already. need to uprade to full membership. wondering if i should return products? thinking i maybe bought windows version and cant download to mac...
Sign in, activation, or connection errors | CS5.5 and later
Mylenium
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