We are getting faxes with 812 error - "Document conversion failed" in SOST

Hi
We are getting faxes with an 812 error - "Document conversion failed" in transaction SOST. The user is sometimes able to fax the number successfully, but other times fails - it is not consistent.
The conversion rules seem to be set up correctly, indeed, on a resubmit this often (but not always) works, so I don't think this is down to the conversion rules.
Is it a problem at the SAP side or the receiving system?
We enabled a trace but on analysis the only step that appears to be different in the failing ones is:
Status "Fehler" am Sendeauftrag gesetzt
Which I believe roughly translates that it failed to send - but why, and where can I find more detail?
Thanks
Ross

I also noticed in the trace that the faxes that work have the following lines:
Determined device type: POST2. OTF Device Type POST2
Format conversion from OTF to PS With Device Type POST2
Converting OTF to PS
Whereas the ones that have failed say:
Determined device type: PDF1. OTF Device Type PDF1
Format conversion from OTF to PDF
Conversion rules for this country PL (Poland) and 'blanks' in order of prioroty are:
PDF                   S  POST2
PDF  PL  Polish  S  ID2PDF
PS                          POST2
PS  PL  Polish   S  I2SPOST
Is that correct?
Cheers
Ross

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