We are having issue in XI 30

Hi, everyone
We having issue in XI SAPconnect internet email sending or mail gateway
Getting an error: "Cannot be process in nodes, Paramater cannot be convered" Error 821
With Trace: SX_GENERATE_NDR and same error messages as above
In scot
Has 2 connection under "INT Internet " IMAIL and SMTP
In IMAIL connection RFC Destination: SIMG_MLUNXSND     "check RFC connection works fine" no error
Same window when I click (SET) under internet its shows!
Address area is    *
SAPscript/SmartForm:   PDF
ABAP List:  HTM
Business Object link: HTM
RAW Text: TXT
BUT .............
When we look some others system like sandbox or others R/3 DV / PRD its shows different screen
like all others format such as RAW, OTF, ALI, SCR ....
We already checks these:-
SAP connect general nodes data screen (SCOT)
Output format DOC (SCOT)
XI support packages updated
Add entry all format in table t-code: (S_BCE_68001286)
Email active setting: (SICF)
RFC Destination: SIMG_MLUNXSND     (SM59)
Questions:
How we install these format in XI ? and why this format screen looks like different with others system?
Please advised
I will  be really appriciated it
Thanks

Hi,
I’d like to double confirm with you that:
The issue only occurs to client side, did you test the issue on another client machine?
On client side, you could not open document by left click the document, but you could open it via right click it and open it.
It seems to be an IE issue, please go to Internet settings > Manage add-ons, below is the screenshot from my environment, I am using IE10 for SharePoint as well:
Regards,
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected] .
Rebecca Tu
TechNet Community Support

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