We are having problems with running videos.

Do we need Adobe FlashPayer in order to run videos?

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Hi! I´m having problems with showing video files in Qlab on my Macbook Air. A sound/video technician told me to "blow out" my Mac. Was told to use cmd+ r when restarting. Is this the right way?

Hi! I´m having problems with showing video files in Qlab on my Macbook Air. It started suddenly. Consulted a sound/video technician who told me to "blow out" my Mac. Was told to use cmd+r when restarting. Is this the right way to clean up my Mac? And is it likely that some kind of bug is causing problems for Qlab to show video files? I´ve already tried with a bunch of different video files and sometimes Qlab plays them and sometimes not. I need the Qlab playlist for a theatre show and only have a week until showtime so starting to really worry. Is there anyone out there who can help?

Your Mac runs maintenance in the background for you.
Command + R gives you access to restore, repair, or reformat the drive using OS X Recovery
No idea why that was suggested.
You may have a third party video player installed that's causing an incompatibility issue.
Check these folders:
/Library/Internet Plug-Ins/
/Library/Input Methods/
/Library/InputManagers/
/Library/ScriptingAdditions
~/Library/Internet Plug-Ins/
~/Library/Input Methods/
~/Library/InputManagers/
~/Library/ScriptingAdditions
The first four locations listed are in the root-level Library on your hard disk, not the user-level Library in your Home folder.The tilde (~) represents your Home folder.
To access the Home folder in OS X Lion or Mountain Lion, open the Finder, hold the Option key, and chooseGo > Library.

I'm Having problems with the video freezing and the sound carrying on since I up graded my iPad to ios8 BBC IPLAYER

I Am having problems with the video freezing and the sound carrying on whilst watching BBC IPLAYER ITV PLAYER until I reboot video and the problem acures again

Your Mac runs maintenance in the background for you.
Command + R gives you access to restore, repair, or reformat the drive using OS X Recovery
No idea why that was suggested.
You may have a third party video player installed that's causing an incompatibility issue.
Check these folders:
/Library/Internet Plug-Ins/
/Library/Input Methods/
/Library/InputManagers/
/Library/ScriptingAdditions
~/Library/Internet Plug-Ins/
~/Library/Input Methods/
~/Library/InputManagers/
~/Library/ScriptingAdditions
The first four locations listed are in the root-level Library on your hard disk, not the user-level Library in your Home folder.The tilde (~) represents your Home folder.
To access the Home folder in OS X Lion or Mountain Lion, open the Finder, hold the Option key, and chooseGo > Library.

Indesign CS6 on MACs with OS 10.8 are having problems with links

Hi
Indesign CS6 on MACs with 10.8 are having problems with links. All links to other files have to be updated when opening a file although definitely nothing has changed to the linked files.
We can rule out our company's networking and the system hosting the files (HELIOS software on RedHat Linux VM). This happens with newly created Indesign files and with old ones. E.g. we create a file on Tuesday, save it and open it again on the exact same MAC on Wednesday and all links to other fiels (.indd, .png, .bmp, etc. nothing uncommon) have to be updated as they all show the yellow triangle + black exclamation mark symbol next to them. Has anybody else experienced this, What can we do? We have tried absolutley everything and updated all software from MAC OS to CS6 itself but nothing seems to help on the long run.
Any further information required?
M. Miller

Thanks for your quick reply.
We actually noticed that there also seems to be something wrong with the timestamps:
If we open the infos via the MAC finder to a file (.psd e.g.) which is linked in one of our indesign files, it states a certain date of creation.
If we then switch to the Indesign file we just opened in which we had to update all links and open the infos to exactly the same file we looked at in the finder, a different date of creation is stated. So there also seems to be a mistake here (hope it's clear what I mean).
We are ruling out our network as the error cannot be "re-enacted". We have created numerous test files in Indesign (simple white page containing one link to a .psd file which is also used in one of the supposedly defective files) and have opened them on various MACs with various OS versions over the past days/weeks but unfortunately the files open without any notifications or errors.
Just as a background: a few months ago, the problem seemed to occur between MACs with differing OS, 10.6 - 10.8 at first. A file which was created on a 10.6 MAC could not be opened without updating all links on a 10.8 MAC. That is why we updated everything to 10.8. The error did not occur for about 2-3 weeks but then reoccured again.?
Have you heard anything similar?

I'm having problem with exporting video from premiere pro cc 2014

I'm using Adobe Premiere Pro CC 2014 and I'm having problem with exporting video.
When I click Export and media, the window for exporting appears and it starts exporting video.
But after a few minutes, it looks like it has completed exporting video and says there's a bug in exporting.
It literally says it has a problem with compiling, but I don't know what the real problem is.
I tried many things like restarting computer and Premire Pro but it's no use.
But it works when I use Adobe Media Encoder CC 2014 for exporting video.
If anyone knows any possibilities about why this problem happens, please let me know.

I'm having a similar issue. When I go to export my project, I add it to the render queue, set it up with the h.264 settings that I've used with countless past versions of the program, and then hit render. Randomly, at some point in the process, the render just stops and the ETA just keeps climbing. I actually had to save an XMF file of the CC 2014 project and bring it into the previous CC version of Premiere just to finish it. Even a clean re-install of CC 2014 doesn't work.

I'm having problems with Flash Videos (Youtube and ESPN)

I have been having this problem for the last couple of days now and it is really annoying. Whenever I watch a flash video like on youtube or espn my computer freezes up and the audio will make a loud buzzing sound. I have attached a video with the post so you can see what happens. I don't have problems with anything else except this. I also get this error no matter what browser I use. I have system restored my PC as far as I can go, and I've ran a ton of scans and driver update checks and nothing seems to work.

merci a tous pour les nombreuses réponse. j'ai dû mal a les lire vue que je ne lit que le français. je vous remercié encore une fois amicalement. Blanchette 2.
Date: Mon, 25 Jul 2011 19:50:19 -0600
From: [email protected]
To: [email protected]
Subject: Re: I'm having problems with Flash Videos (Youtube and ESPN)
What I meant is Hardware Acceleration off (disabled).
>

We recently purchased the iphone5 (2) and are having problems with sound coming thru the earbuds when we plug them in to the iphones. works fine with the ipad. help please

recently purchased the iphone5 (2 of them) and are having problems with the earpods. no sound when plugged in to the iphone. both phones. works with the ipad. help please

Hi P5052,
Welcome to the Support Communities ... and congratulations on the purchase of your iPhone 5's!
It is very unusual that neither phone is working with the new earpods.
Have you tried a different headphone just to see if the issue is with the earpods or the iPhones?
The article below will give you the basic troubleshooting steps for this issue.
Click on the link below to see more details and screenshots.
I've quoted some helpful highlights for you:
iPhone: Can't hear through the receiver or speakers
Symptoms
When someone calls, I can't hear them through the receiver or speaker phone, and I can't hear music through the speaker. I also can't be heard by someone who is calling me.
Note: iPhone has one speaker, which is adjacent to the dock connector. On iPhone 4 or later models, the speaker is to the right of the dock connector. On earlier iPhone models, the speaker is to the left of the dock connector.
Resolution
Verify that there is nothing plugged in to the headset jack, including headsets, headphones, or adapters.
Make sure the Ring/Silent switch is not switched to silent.
While on the Home screen, adjust the volume buttons. If you see the icon below, indicating that headphones are attached, there may be debris or an object lodged in the headset jack:
Check the headset jack. If there is an object lodged in the headset jack that is not easily removed, have the iPhone serviced to remove object.
For Original iPhone: If there is light debris, such as lint, in the headset jack, try connecting a pair of headphones to the headset jack and then remove the headphones. Repeat this several times to remove the debris.
If you have installed a protective film on the display, either ensure that the receiver is not covered or remove the film completely.
Check the receiver mesh (which is on the top front of the device, above the display). If it appears blocked, use a clean, small, dry, soft-bristled brush to carefully and gently brush away any debris.
If you have paired with a Bluetooth headset that is nearby, either use the headset or turn Bluetooth off (chooseSettings > General > Bluetooth).
Restart the iPhone.
If restarting the iPhone doesn't resolve the issue, try restoring the device.
If the issue persists, go to the Service Answer Center - iPhone for information on service.
Hope this helps!
- Judy
<Edited by Host>

Having Problem with stuttering video. Please help!

I haven't had a problem with viewing video online with my laptop until a few days ago. Now, all it will do is start to play, then freeze, play for a few seconds, then freeze, etc. etc. If I am on Hulu and pause the video to allow it to buffer, it will go good for a few minutes then start the same thing over again. I have done the same thing on CBS.com, but the results haven't been as good as on Hulu. I have noticed that it is considerably worse when the commercials start. I tried uninstalling my Flashplayer several times to no avail, and I even uninstalled my Antivirus and reinstalled that thinking that might be the problem. Tried right clicking on the player when it's in use and disableing the hardware accelerator in the settings, but that didn't help. I am about ready to pull my hair out!
OS is Windows Vista Home Premium Service Pack 2
Using Mozilla FireFox version3.6.8 and Internet Explorer 8 version 8.0.6001.18928
Have Adobe Flashplayer version 10.1.53.64
antivirus is Avast! Free version 5.0.594
If there is any other info needed, let me know!

is a video card problem for acne

Having PROBLEM with playing videos on my 5800

Hi all,
I bought my nokia 5800 2 days ago, and i am havig a problem with my videos.
When i try to play a video (MP4) SOMETIMES it plays it without a problem, but SOMETIMES it plays a black screen with sound. And the most strange thing is it can play a video and in few hours it will just play sound on the same video!!
Please try to help..

pavilion_alex wrote:
phones like 5800 and other similar must be updated because a new update solves the existing problems on the device.
download and install this http://www.nokia.co.uk/get-support-and-software/download-software/device-software-update/download and carefully read the instructions it gives you before the update.
...Or return the phone and replace it with something from another manufacturer that either A) works out of the box, or B) doesn't require such an awkward and painful update procedure. Nokia seem incapable of either.
Message Edited by garnett on 26-Oct-2009 12:49 PM

It looks like the way forward is to delete any apps you are having problems with and reinstall hopefully you have your data on iCloud this seems to work

Looks like deleting and reinstalling the apps your having the problems with works in some cases

Hi Flash, Just some info to correct yours. First, not everyone is having a problem with FP 10.1 and there are solutions and reverting to FP 10.0 would not be the first choice. If that was for you, that's fine. If you would read the many many threads here, you would find correct information for users that want to revert back to FP10.
Also may I suggest you read up on Firefox version 3.6.6 as this is involved sometimes with FP 10.1.
Lastly, I think it is always better to find out what a user's issues are before offering a solution. Reverting back to FP 10.0 is not for everyone that is having a problem nor should it be.
If your instructions solved whatever problem you were having, that's great. However, to recommend this to other users that come here for help without knowing what their problems are may not be the best advice, in my opinion.
There are many other details in the Uninstall Instructions and also the Install Instructions that need to be followed.
That is why it is better for each user to have their own thread and receive help for their individual issues. This is also based on their computer system configuration.
Believe me, if there was one fix for all FP 10.1 or any other version issues, it would be posted
Thanks,
eidnolb

How many of us are having problems with accessing web pages?

For five days I have been having problems accessing web pages, constantly getting the message
Safari can't connect to server etc. etc. It takes me ages just to get to one page without permanently returning to the previous one & trying again. I have tried to use these support pages & find it increasingly difficult to just open a page let alone post anything. If this works I'll be amazed!
I have checked with my ISP - British Telecom. who say there have been a lot of "worms" & 'viruses" across the internet in the last week. Has Safari been contaminated or is it just the www that is the problem? Has anybody at Apple investigated this problem?
I am getting increasingly frustrated by the whole thing as nobody seems to come up with a viable answer. Even if Safari is at fault it would be nice to know where we stand & that somebody is trying to do something about it!

Thanks for that suggestion petitbjs. I think all is OK now. It started without warning, I hadn't changed anything, I just tend to use everything on the computer as it came, I'm a bit chicken to change anything incase I mess it up!!
Starman et al,
I had to phone BT this evening when I found my internet wireless phone wasn't connecting when I dialled out, it was the same yesterday evening but as I was trying to phone my son in Rio & was expecting him to move house at any time, I thought he might have had the phone disconnected, or it was just something wrong their end as I had the dialling tone OK & assumed the phone was fine. I have been using the landline, both of which go through the Home Hub, all through the last week without any problems.
Eventually the BT man had me unplugging the Hub from the mains whilst holding down the Wireless Association button, after which it was OK, however during all this (apart from when it was unplugged, obviously) I still had uninterrrupted internet service as I had to log into the BT website to check the configuration or something, & the chap seemed to think the phone's hub problem would have had nothing to do with my internet problem over the past few days.
Anyway, things seem to be fine now, I'll just hope it stays that way but at least I can try the unplugging trick if I have similar problems in the future.
Once again, thank you all for your help & suggestions, it is a great comfort to me knowing that I have these boards to call on for assistance on virtually any problem I have with my Mac. Before he moved to Rio I could cry "Help" to my son too, hopefully once they move & get set up with an internet connection next week we will be able to video chat (the whole reason I bought the new Mac!).
Many thanks to all,
Carol.
Wippitwalker

HT5628 I have OSX 10.9.1 on my iMac and want to install Windows 8.1. I've read that people are having problems with 8.1. What should I do?

I'm getting ready to partition my drive and install Windows. I've read that there are wifi and other problems with Windows 8.1. That I should use 8.0. Microsoft does not sell 8.0 anymore. They want you to buy 8.1. What should I do? Any help would be appreciated.

Read the Boot Camp Help first. Boot Camp does not yet support Windows 8.1 http://windows.microsoft.com/en-US/windows-8/system-requirements. If you insist on installing 8.1 use a virtual machine like parallels, Fusion, or VirtualBox.
http://www.apple.com/support/bootcamp/

I bought a new MBA and are having problems with HDMI and VGA port

Hi,
I just bought a new mac book air, and at the apple stre they recommended me a mosh mini to vga cabel. I need to use my computer for projector either hdmi or regular vga adapte. The new mba only has thunderbolt, usb, memory/card slot, microphone and headphone ports.
Does anyboody has and idea how i will or how do i connect the hdmi or vga adapaters to the computer. I have been searching on the cables the apple store has available but the end that goes into the computer is not compatible with the ones I mentioned above.
Please any help would be of great help, because I dont know what to do. I think this is a problem with the new MBA.
thank you,

Thank you doubr. So what I need is to buy the thunderbolt cable and the minidisplayport to vga adapter or the griifin mini display port to hdmi tht toothpickproductions recommends, is that correct?
The one I have is a mini dvi to vga adapter and the end that goes into the computer is the same one that the minisdisplayport to vga adapter or the griffin one have, and is too big to go into the new mba. I dont know if I am confusing you more with what I am saying.
check the link below and you will see the ports the mba has
http://www.apple.com/macbookair/specs.html
if you see the ports that mba has, the two minidosplayport that are recommending do not fit..
So, do you know that if I buy the thunderboldt cable will either of the two minidisplay ports fit or I need to buy another adapter for the minidisplay ports??
thank you because I am kind of confused, I did not have this problem with the macbookpro I had before...

I am constantly having problems with watching video on line especially Youtube. I have played with the html5 and uninstalled flash player and reinstalled and tried all these other common solutions. My macbook pro is up to date.

I highly doubt that I need to switch to Mountain lion or any of that because I had this issue with my last macbook several years ago. This is hapening all the time and tends to occur after updating my mac. This time, nothing will fix it and I know many others having the same issues. I bought a macbook pro specifically so I did not have these issues. I can't exactly promote my business with these issues and I am so mad because of this. I feel we shouldn't have to pay to have customer support solve an issue that apple should have corrected by now.

I fixed the problem. Sorry apple for wondering if it was on your end.
These are what helped me:
http://productforums.google.com/forum/#!category-topic/youtube/safari/CPW7r7OY5C o
http://mitchribar.com/2013/02/time-warner-cable-*****-for-youtube-twitchtv/
The solution worked instantly and my youtube plays super fast in hd just like verizons T.V. adds say they do. Now, that is.

Having problem with online video, problem only in firefox

I had an update to Firefox recently, and since then online videos (expect for some reason YouTube) are no longer working, so BBC iPlayer is not working, and other random ones you come across on various websites.
I have updated Flash, and Firefox, even reset Firefox, but still they are not working.
I get a "This content doesn't seem to be working" message, on iPlayer and similar on the other websites, its not iPlayer itself, as it works for me on IE.
Dont know what is going on with my Firefox TBH, because some of my ad-ons have stopped working recently, and its to the point where I might as well be using IE.

the plug in are not missing, they load, but the content itself does not play, just says that the content does not seem to be working, which is not the case in other browsers. Plugins are also update to date, I did mention that I updated flash, and nothing I can see which looks like it maybe causing a conflict.
Add ons are not the problem, as the reset has uninstall those anyways, and half of them were not working before hand anyways.
I have also done a system restore, which has not fixed it, as I have had an error with Office 2013.

We are having problems with running videos.

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