We are not getting email for any of the two new profiles in Production environment

We are not getting email for any of the two new profiles.
The new rules for sending e-mail work when using the initial profile.
Only works for F9 and choose manually the profile is being sent.
But siebel writes the log of both the \ BIN \ sent as if it had sent.
operation:
Standards (Policies) were created in the Activities (S_EVT_ACT) and Contacts table (S_CONTACT). When Standards (Policies) are reached trigger actions (Actions). These actions are linked to sending emails.

The SMTP Adapter don't just "through away" messages. If your Tracked Service Instances shows that a message was sent through the Port, I am pretty sure that a mail was indeed sent. 
-Are you using Static- or Dynamic Port?
Can you try to set the Send Port in "Stopped" state, and then send a message to it. Examine the message suspended in BizTalk, and if everything looks ok, then start the Port again and check that the message has disappeared from both suspended and running
instances in the Group Hub.
If so, quickly check the mail box, make sure that no spam-filters etc. are messing up your test.
Morten la Cour

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