We are supposed to be charged once for apps, that we have purchased in the past.

Why am I being charged twice for two one time charges? I re-installed Angry Birds and the Eagle. I had purchased these two softwares previously and have installed and deleted other times. After I had installed this time,I decided I didn't want it, because of the constant reminders coming up on my iPhone that the Eagle was ready to go, etc. Plus the welcome back, using an old ID, apparently from some distant time, when I originally started using Apple Aps. So,those three things, being over charged, for the two items, and the constant annoying announcements. How do I get this taken care of?
Thank You,
sandman715

Were they originally downloaded via the same account (content is tied to the account that downloaded it) and you haven't moved countries ? Also how did you re-download them, from the main of the store or the Purchased tab (re-downloading) ? Y ou can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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HT1391 where can I find a list of receipts for apps that I have purchased?

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You should be able to see the purchase history on your account via the Store > View My Account menu option on your computer's iTunes (I'm not sure whether it shows in-app purchases or auto-renewing app subscriptions as I've never made any) - that is the only place that I know of where you can see it (though if other people know other places hopefully they'll post).

HT2968 I can not update several of my apps that i have purchased a while back in my Apps Store on my MacPro. Because it keeps using my old @me account for iTunes and i don't remember the password or security question, Please help?

I can not update several of my apps that i have purchased a while back in my Apps Store on my MacPro. Because it keeps using my old @me account for iTunes and i don't remember the password or security question, Please help?

Hi AlphaCentori,
If you are having issues accessing the Apple ID that was used to originally purchase those apps, you may find the following article helpful:
Apple Support: Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/ht5312
Regards,
- Brenden

How can I use apps that I have purchased from Apps Store for Mac on my iPad2?

how can I use apps that I have purchased from Apps Store for Mac on my iPad2?

Thanks, varjak, it is too easy to fall into use of jargon assuming everyone understands what it means.
One additional point in all of this, not all "iDevice" apps run on every "iDevice". Some are customized for a specific device, or class of devices such as the iPod/iPhone with their smaller screen. Others for just the iPads for their larger screens. So the user needs to be sure they are getting an app that will work on their specific device.
And to Phoneboone, you do need to purchase the app again if it is for a different class of equipment. When you are looking at apps such as iWorks for the Mac and iWorks components for the iPad, the iPad versions are very inexpensive. Pages is only $10 (US) which is really cheap for such a good word processor that reads and saves in the MS Word format.
Anyway, search for what you need and just enjoy the convenience of so many options for apps.

HT204053 If I am joined into a family sharing group and I share my purchases does this mean they see all my apps that I have downloaded and the ones that had at once but deleted?R

If I am joined into a family sharing group and I share my purchases does this mean they see all my apps that I have downloaded and the ones that had at once but deleted?

Hi apples-consecutive-buyer-for-life,
Family Sharing makes all of your past purchases available to other family group members, including most apps. See this article on what content can be shared -
Which purchased content can I share using Family Sharing
Note also that content can be hidden. See this article -
Hide and unhide purchases in the Mac App Store
Thanks for using Apple Support Communities.
Best,
Brett L

Why can't I download songs I have purchased in the past? I checked the account information (purchase history) and when I go into the iTunes Store and search for the song it wants me to buy it again and there is no way to just re-download it.

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Hello Olivia,
Thank you for the details of the issue you are experiencing with your iTunes purchases. It sounds like you may have been looking in the Account Information page, but there is a separate Purchases section you can download the songs from.
I recommend downloading your purchases directly to your computer using the Purchases page in the iTunes Store using these steps:
Download previous iTunes Store purchases to an authorized computer
Click iTunes Store near the top of the iTunes window.
Click the Purchased link at the right of the iTunes Store homepage (below Quick Links).
In the page that appears, select a category.
iTunes shows you which of your purchases are available for download. You can view all of your past purchases, or just the ones not currently in your iTunes library. Items already in your library aren’t available for download. If you select Music, you can view your purchases by song, artist, or album. If you’re viewing by album, click an album to see which songs on it are available for downloading.
To download all available items, click Download All.
iTunes 11 for Windows: Download previous purchases from the iTunes Store
http://support.apple.com/kb/PH12491
Additionally, you can download the songs to your iPhone using the steps in the section titled "iPhone, iPad, or iPod touch" in this article:
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/ht2519
Thank you for using Apple Support Communities.
Best,
Sheila M.

For some reason I am no longer able to open Yahoo e mail attachments even those that I have opened in the past. They open in IE

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Where do I find the apps that I've PAID for? I only want to find the apps that I have purchased.

When I click on the app tab in itunes it shows them all and I do not know how to distinguish the apps I have paid for from the free ones..

Hi mwright,
You can find your Purchase History under your iTunes account information. Sign on to iTunes, click on your iTunes ID, and then click on View Account. Once you have your account information screen showing, you can select to see "All" of your purchased history:
Cheers,
GB

HT201272 i purchased an app on my Iphone 4s and upgraded to OS5 software and some of my apps are gone. how do i retrieved these apps that I previously purchased

i purchased some apps on my previous iphones; then upgraded to the software for the iphone 5 and the apps are gone.
havent been able to retrieve them

Sign out of the phones, then back in again.

I downloaded itunes on my new laptop and in my library was a bunch of music. Some of the things listed are things that I have bought in the past, but none of it is clickable or playable. I dont know where they came from, or how to make them playable.

I used to have itunes on other computers, but had to download it on my laptop. I havent had itunes in years. When i finished downloaded it, in my library is a bunch of music...but they are gray and i cannot click on anything. I dont know how to fix this.

Media is only where the user puts it.
Installing iTunes does not and has never caused media to magically appear on the computer.
Copy the ENTIRE iTunes folder from the old computer (or backup of the old computer) to the new computer.

Hi,I'm trying to put all of the songs on my ipod classic to a hard drive for back up but it's only adding songs that I have purchased from the store but none of the albums that I put on from my cd collection.Is there a way to do this please?

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Since it has always been very basic to backup your computer and all it's data, Apple provides no way for you to transfer music from your iPhone back to your computer. As you know, you can re-download all iTunes purchases, but music that you ripped yourself you'll have to just re-rip again.
You can try and find 3rd party applications that might help you. I'm sure you'll pay, however.
Let this be a very important lesson learned.
Best.

HT204266 I am trying to update some apps that I have purchased. It keeps asking for a payment . Do I have to pay for updates?

I am trying to update some apps that I purchased. It keeps requesting a payment, is this needed to update?

Where the apps purchased with your Apple ID, or did you get them from a friend or family member?

How can I search the forum for the questions that I have asked in the past. Sorry, this may be a stupid question but I am new here

Just was asking how do I browse through the forum, here, to see my questions and answers and other question and answers.
Thanks

https://support.mozilla.org/en-US/search?a=1&asked_by=gifropan&sortby=1&w=2
Click on your username under your avatar in this thread. <br />
https://support.mozilla.org/en-US/user/834634 <br />
Then click on the "2 questions" hyperlink under '''Contributions''' on that page.
You can also acces that page via your username at the top of the first "answers" page, under "View Profile".

My iTunes says I owe $5.25 for songs that I have already paid for and am not going to pay for again but I want to get some apps from the store and now there's a hold on my account. Who do I talk to get the hold taken off

I explained it most in my question but I am getting charged double for songs that I have already paid for and am not going to pay for twice because that is messed up. But I want to get some apps from the store and it wont let me because of $5.25. Who can I talk to about resolving this issue?

You're right, it would have been covered under warranty. But because of the user damage, chances are there's a 200-something dollar fee . If you explain to them that it had a defect previously, they might replace it for you at no charge. **MIGHT**. But they would have to believe that it had a defect previously.

Updates for previously paid for apps that address stability issues, bug fixes, other improvements that a customer is entitled to

Why is the policy of Apple to prohibit customers from downloading FREE updates for previously paid for apps that address stability issues, bug fixes and other improvements that a customer is entitled to because the customer does not currently have a credit card on file that they can verify has an available balance??? I can understand it even for free apps or apps on sale or because most of those apps depend on in-app purchases but COME ON. Where is the ethics in that policy? Where is the consumer protection? Especially considering the ONLY marketplace to receive these third party products is through apple. INSANE.
Wasted another 3 or 4 hours today trying to find a solution. I am unable to provide alternative payment method and money is tight for next 2 weeks but this is temporary. It's not as if I will never be purchasing more apps and apple products in the future. I have been a loyal apple customer since the days when Power!ac 9500 retailed for $8,000.00. Another words for a very long time.
Anyone else find this to be a legitimate issue?

I am all for any instance where I am asked to verify my account or Apple ID. The issue is that I am being denied delivery of a beneficial update of a premium, already paid for app... Because I am (at the moment) maxxed out with my credit card I have associated with my Apple ID.
There are four different (full version) paid for apps that just all released major updates. The third party developers offer the updates for free to customers who have purchased the full version of the app and the update includes stability improvements, iOS 7 comparability, bug fixes and expanded functionality.
These are not apps that, in total, cost over $100... And that I use every day.
Never had an issue with being required to verify my account or Apple ID.

We are supposed to be charged once for apps, that we have purchased in the past.

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