We are trying to install indesign suite programs (id. ps. ill and acrobat) no download happens?

we are trying to install indesign suite programs (id. ps. ill and acrobat) no download happens?

Gary what version of the software are you trying to install?  Is it Creative Cloud or Creative Suite?  Also which operating system are you using?  Do you receive any specific error messages?

Similar Messages

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    Installed Photoshop Elements 13 on old computer in December, old computer crashed this week so had to purchase new computer.  Attempted to install and received the following error message:  The product you are trying to install is not an Adobe Genuine Software and appears to be counterfeit.  What now???

    Try Warning: "Adobe Genuine Software Validation Failure..." | Windows

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    Hello,
    This behavior is due to a known issue (details at http://blogs.adobe.com/psirt/2012/09/security-advisory-adobe-to-revoke-code-signing-certif icate-apsa12-01-2.html). Fortunately, the solution is simple.
    You need to download the latest version of Adobe Application Manager from http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773. After you install it, the error will go away.
    Regards,
    Amit

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    Creative cloud packager workflow: http://helpx.adobe.com/creative-cloud/packager.html?t2
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    Attachments:
    errors.PNG ‏50 KB
    cleaner.PNG ‏7 KB

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      Fault Module Name:    StackHash_2264
      Fault Module Version:    0.0.0.0
      Fault Module Timestamp:    00000000
      Exception Code:    c0000005
      Exception Offset:    0515a8ed
      OS Version:    6.1.7601.2.1.0.768.3
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      Additional Information 1:    2264
      Additional Information 2:    2264db07e74365624c50317d7b856ae9
      Additional Information 3:    875f
      Additional Information 4:    875fa2ef9d2bdca96466e8af55d1ae6e

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    My macbook crashed and I am trying to install my adobe programs again but I can't because he is used earlier by myself. How can I fix this without buying a whole new packet?

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  • Trying to install InDesign 5.5 update.

    Trying to install InDesign 5.5 update. It says I don't have a qualifying product. I most certainly do. I have Design Premium 5, and it is registered. So why won't the update install? This is urgent - I have a project due tomorrow morning.

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  • "The version of the Player that you are trying to install is lower than what is currently installed" when installing 14.0.0.176

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    Dear María,
    Finally, I have been able to reproduce the error, both in ActiveX and plugin installers updating from version 15.0.0.246.
    Here you have the logs:
    ACTIVEX
    === Verbose logging started: 18/12/2014  16:12:54  Build type: SHIP UNICODE 5.00.7601.00  Calling process: C:\WINDOWS\system32\msiexec.exe ===
    MSI (c) (E0:1C) [16:12:54:137]: Resetting cached policy values
    MSI (c) (E0:1C) [16:12:54:137]: Machine policy value 'Debug' is 0
    MSI (c) (E0:1C) [16:12:54:137]: ******* RunEngine:
               ******* Product: install_flash_player_16_active_x.msi
               ******* Action:
               ******* CommandLine: **********
    MSI (c) (E0:1C) [16:12:54:138]: Client-side and UI is none or basic: Running entire install on the server.
    MSI (c) (E0:1C) [16:12:54:138]: Grabbed execution mutex.
    MSI (c) (E0:1C) [16:12:54:155]: Cloaking enabled.
    MSI (c) (E0:1C) [16:12:54:155]: Attempting to enable all disabled privileges before calling Install on Server
    MSI (c) (E0:1C) [16:12:54:158]: Incrementing counter to disable shutdown. Counter after increment: 0
    MSI (s) (30:E4) [16:12:54:162]: Running installation inside multi-package transaction C:\WINDOWS\system32\install_flash_player_16_active_x.msi
    MSI (s) (30:E4) [16:12:54:162]: Grabbed execution mutex.
    MSI (s) (30:4C) [16:12:54:163]: Resetting cached policy values
    MSI (s) (30:4C) [16:12:54:163]: Machine policy value 'Debug' is 0
    MSI (s) (30:4C) [16:12:54:163]: ******* RunEngine:
               ******* Product: C:\WINDOWS\system32\install_flash_player_16_active_x.msi
               ******* Action:
               ******* CommandLine: **********
    MSI (s) (30:4C) [16:12:54:163]: Note: 1: 2203 2: C:\WINDOWS\system32\install_flash_player_16_active_x.msi 3: -2147287038
    MSI (s) (30:4C) [16:12:54:164]: MainEngineThread is returning 2
    MSI (s) (30:E4) [16:12:54:177]: User policy value 'DisableRollback' is 0
    MSI (s) (30:E4) [16:12:54:178]: Machine policy value 'DisableRollback' is 0
    MSI (s) (30:E4) [16:12:54:178]: Incrementing counter to disable shutdown. Counter after increment: 0
    MSI (s) (30:E4) [16:12:54:178]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
    MSI (s) (30:E4) [16:12:54:178]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
    MSI (s) (30:E4) [16:12:54:178]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
    MSI (s) (30:E4) [16:12:54:178]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
    MSI (s) (30:E4) [16:12:54:178]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
    MSI (s) (30:E4) [16:12:54:178]: Restoring environment variables
    MSI (c) (E0:1C) [16:12:54:188]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
    MSI (c) (E0:1C) [16:12:54:188]: MainEngineThread is returning 2
    === Verbose logging stopped: 18/12/2014  16:12:54 ===
    PLUGIN
    === Verbose logging started: 18/12/2014  16:15:40  Build type: SHIP UNICODE 5.00.7601.00  Calling process: C:\WINDOWS\system32\msiexec.exe ===
    MSI (c) (28:44) [16:15:40:364]: Resetting cached policy values
    MSI (c) (28:44) [16:15:40:364]: Machine policy value 'Debug' is 0
    MSI (c) (28:44) [16:15:40:364]: ******* RunEngine:
               ******* Product: install_flash_player_16_plugin.msi
               ******* Action:
               ******* CommandLine: **********
    MSI (c) (28:44) [16:15:40:364]: Client-side and UI is none or basic: Running entire install on the server.
    MSI (c) (28:44) [16:15:40:364]: Grabbed execution mutex.
    MSI (c) (28:44) [16:15:40:384]: Cloaking enabled.
    MSI (c) (28:44) [16:15:40:384]: Attempting to enable all disabled privileges before calling Install on Server
    MSI (c) (28:44) [16:15:40:384]: Incrementing counter to disable shutdown. Counter after increment: 0
    MSI (s) (30:2C) [16:15:40:384]: Running installation inside multi-package transaction C:\WINDOWS\system32\install_flash_player_16_plugin.msi
    MSI (s) (30:2C) [16:15:40:384]: Grabbed execution mutex.
    MSI (s) (30:3C) [16:15:40:384]: Resetting cached policy values
    MSI (s) (30:3C) [16:15:40:384]: Machine policy value 'Debug' is 0
    MSI (s) (30:3C) [16:15:40:384]: ******* RunEngine:
               ******* Product: C:\WINDOWS\system32\install_flash_player_16_plugin.msi
               ******* Action:
               ******* CommandLine: **********
    MSI (s) (30:3C) [16:15:40:384]: Note: 1: 2203 2: C:\WINDOWS\system32\install_flash_player_16_plugin.msi 3: -2147287038
    MSI (s) (30:3C) [16:15:40:384]: MainEngineThread is returning 2
    MSI (s) (30:2C) [16:15:40:404]: User policy value 'DisableRollback' is 0
    MSI (s) (30:2C) [16:15:40:404]: Machine policy value 'DisableRollback' is 0
    MSI (s) (30:2C) [16:15:40:404]: Incrementing counter to disable shutdown. Counter after increment: 0
    MSI (s) (30:2C) [16:15:40:404]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
    MSI (s) (30:2C) [16:15:40:404]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
    MSI (s) (30:2C) [16:15:40:404]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
    MSI (s) (30:2C) [16:15:40:404]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
    MSI (s) (30:2C) [16:15:40:404]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
    MSI (s) (30:2C) [16:15:40:404]: Restoring environment variables
    MSI (c) (28:44) [16:15:40:414]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
    MSI (c) (28:44) [16:15:40:414]: MainEngineThread is returning 2
    === Verbose logging stopped: 18/12/2014  16:15:40 ===

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