We are unable to activate your CS5.5 Design Premium
Hello,
I'm unable to activate my CS5.5 product and getting the error as "We are unable to activate your CS5.5 Design Premium" and later it says Please connect to Internet. I tried all the possible steps mentioned in this forum and also followed the steps mentioned under this below document:
http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
I'm in Home netwok, firewall is disabled, no anti-virus.
Creating a new Admin account is the only option?
System Info: Mac OSX 10.5.8 core 2 duo
My serial key is correct.
Any further suggestions?? Please help!
Thank you.
Hello,
I too had the same issue and tried all the steps mentioned in the above document. But it failed. I contacted my IT guy who informed that there is no firewall enabled in the modem. I'm using a home pc.
Lately, I contacted your support team who performed the same steps again and did not resolve the issue. Finally one guy said do something called selective startup on my Windows 7. I'm uneasy with this. He said that it is a part of their troubleshooting steps and can enable them back. I said okay and did it which did not resolve this issue. At last he said to create a new admin account!!! I was not at all satisfied with this resolution but yes I did and it did work! But I'm greatly confused. What could have been the issue? I don't want to create a new account everytime I face this issue. So any possible reasons other than which are mentioned in the document?
TY!
Mr. Lowell
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