"We are unable to get your plan details" Error

I am trying to manage my account online, however I am getting the following message "We are unable to get your plan details" (screenshot: https://twitter.com/mrZanona/status/616173402584416256/photo/1). Could someone please help me?

Linky does not compute. Corrected (leave spaces around URL):
zanona wrote:
(screenshot: https://twitter.com/mrZanona/status/616173402584416256/photo/1 ).
 Try texting BA to 150.

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