We are unable to validate this serial number for CS6 Design Standart. What's wrong with my key or why won't it validate?
I bought the CS6 Design Standard student and teacher edition over amazon. I activated the product on my adobe account and got a serial number. But when I install the package and enter the serial number I a message saying "We are unable to validate this serial number for Creative Suit 6 Design Standard. Please contact Customer Support."
Does anyone know what is up with this? I am sure that the problem isn't anything along the lines of making mistakes when typing in the serial (tried it multiple times, used copy paste to reduce chance of error). It's also not any problem with me lacking an internet connection adobe to validate the serial.
Serial number questions can't be handled on the forums. You'll need to talk to Customer Support either by phone or web chat.
http://helpx.adobe.com/contact.html
Similar Messages
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I got this error message when I want to activate the CS6. The error message is "We are unable to validate this serial number for CS6 Design and web Premium. Please contact "Customer Support ""
Hi islandschool,
Please try the suggestion given in the link:- http://helpx.adobe.com/creative-suite/kb/unable-validate-serial-number-ccm.html
Regards,
Sarika -
Adobe can not validate the serial number for CS6 Design Standard. What goes wrong?
After purchasing and downloading and installing the CS6 Design Standard package serial number is requested,. After completing the SN (as sent) I get the following message: "We can not validate this serial CS6 Design Standard". What am I doing wrong
That entries are blocking the product to reach Adobe servers.
Move your hosts file to desktop and open it from there.
Then remove entries like " 127.0.0.1 lm.licenses.adobe.com " ( There should not be any Adobe related entries )
Once you have removed, close hosts window.
The drag the file back to etc folder and replace it with original hosts file.. ( open hosts once again and confirm there are no adobe entries.
Then try. -
"-unable to validate this serial number-" – Moving CS6 software to new employee
We just had a member of our team leave for a new job who we had upgraded from CS6 to CC a few months ago. We've been trying to install his "old" copy of CS6 on a new employee's machine using their (new) company Adobe ID but when entering the serial number during installation we get the following message:
"We are unable to validate this serial number for CS6 Design and Web Premium. Please contact Customer Support."
Trouble is, when going through CS6 CS there doesn't seem to be any direct contact for CS (no phone, no chat). Is the serial number still tied to his work Adobe ID? If so, how can we deactivate that so as to re-open the license for a fresh install?As far as I know (I do not work for Adobe) a serial number is "tied" to the person who activated it... so you are going to need to DE-activate by logging in on the old computer with the old ID
Then, to use that serial number with a new person, I **think** you will need to do a license transfer (you may be able to just activate with a new ID, but I really don't know)
License Transfer https://forums.adobe.com/thread/1355892 -
I'm getting this message " We are unable to validate this serial number for Lightroom . Please contact Customer Support " when installing on my Mac
contact adobe support by clicking this link and then clicking 'still need help' as soon as it appears, https://helpx.adobe.com/contact.html
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I purchased a download version of Lightroom 6 from Amazon and when i write the license key number i'm getting this message " We are unable to validate this serial number for adobe Lightroom. Please contact Customer Support. "
contact adobe support by clicking this link and then clicking 'still need help' as soon as it appears, https://helpx.adobe.com/contact.html
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We are unable to validate this serial number for product name . Please contact Customer Support
We are unable to validate this serial number for <product name>. Please contact Customer Support
Can I get my program validated?Error "The serial number is not valid for this product" | Creative Suite
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"We are unable to validate this serial number for Adobe Premiere Pro CS6 Family."
I have bought and obtained a license serial number for Premiere CS6.
I have downloaded the files for Premiere CS6
PremierePro_6_LS7.exe PremierePro_6_LS7.7z
PremierePro_6_Content_LS7.exe PremierePro_6_Content_LS7.7z
I have run PremierePro_6_LS7.exe and, having specified load with serial number, reached the point of entering the serial number.
"We are unable to validate this serial number for Adobe Premiere Pro CS6 Family."
I have checked my account and the license is on file.
The serial number is 24 digits in 6 groups of 4 characters.
Please provide an answer to this.
I've been using Adobe Premiere since 2006 and currently have CS5.5.
This is the first time I have had problems trying to download and set up a version.
It has taken most of the day so far!
Peter
CS6 END USER ID 22298999
End User Name PETER JONES
Previous records under PETER FENNELL-JONESNo problems with CS5.5
I have not tried removing it (not until I have CS6 sorted)
Windows 7 Pro (64 bit)
I have installed CS6 in trial mode and entered the license number.
The Serial number appears to have been accepted.since Encode now starts up without a license message. -
We are unable to validate this serial number for adobe lightroom. I just purchased the upgrade for lightroom and keep getting this message upon installing
contact adobe support by clicking this link and then clicking 'still need help' as soon as it appears, https://helpx.adobe.com/contact.html
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I received my serial number online and went through the installation process. After it was successfully installed I wend to open Adobe Acrobat Pro XI and followed the prompt to enter my serial number and then received this error message "We are unable to validate this serial number for Adobe Acrobat Pro XI. Please Contact Customer Support."
I've read several FAQ and troubleshooting discussions but none have touched specifically on this.
I would have called customer support but did not see a number to call.
Does anyone know what exactly is wrong or what I can do to resolve the issue?Contact Adobe Customer Care - click on the Still need help? button to chat or talk with an agent (phone support is only available Mon-Fri during US daytime).
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Just bought Lightroom 6 through B&H Photo Video online and now Adobe says it is "unable to validate this serial number for Lightroom". Any help for me here folks?
If you want to buy the product Lightroom 6.0 from the Adobe Website, then please visit here-
http://www.adobe.com/products/catalog/software._sl_id-contentfilter_sl_catalog_sl_software _sl_mostpopular.html
And scroll down to the bottom and spot the Lightroom 6.0 to buy the standalone application.
You can buy the application as an upgrade or full product (second red box in the screen shot shows the previous version of the software you own and needed to be selected if you are buying the upgrade Lightroom 6.0 ) in case you have the previous version ( Lightroom 1.0, 2.0, 3.0, 4.0, 5.0 ) serial number registered or noted somewhere.
Here is the screenshot which might help you in buying the product correctly,
You can visualize the first red box where you need to select on the drop down to make the purchase as an upgrade product or the full version of the application.
If you have the qualifying product ( Lightroom 1.0, 2.0, 3.0, 4.0, 5.0 ), then it would cost you just $79 else $149 in case of full installer.
Try, it might help you get over the plight of buying the product.
Thank you so much. -
Are all Adobe Products this difficult to install? I should just be able to insert my CD and have the product installed. What is wrong with Adobe, why are they so hard to contact, how are they still in business?
Hi Glenn,
Kindly try the steps mentioned in the link below see if you are able to use the serial number.
https://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html
You can also try to install Lightroom 6 from the link below.
Digital photography software | Download free Adobe Photoshop Lightroom CC trial
To serialize Lightroom CC trial to activate as Lightroom 6:
https://helpx.adobe.com/lightroom/kb/serialize-lightroom-cc-trial-to-activate-as-lightroom -6.html
Thanks,
Atul Saini -
how can i run the adobe acrobat?
Contact Adobe Customer Care - click on the Still need help? button to chat or talk with an agent (phone support is only available Mon-Fri during US daytime).
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I purchased a disk copy of CS6 Design and Web Premium from a reputable seller last week and when I try to install it with the serial number I got it says "We are unable to validate this serial number for CS6 Design and Web Premium. Please contact Customer Support." What is the reason for this?
Is the serial number invalid?Hi Ned,
Thanks for the suggestion. I eventually got in touch with Adobe Technical Support and it turned out that my Adobe Application Manager was not the latest version. They downloaded the latest version and installed it and that seemed to solve the problem. I was able to install my CS6 Creative Suite and validate the serial number. All seems to be going well at the moment. -
I have a Mac. I purchased a adobe photoshop elements 12 program in a Sam's Club Store. When I tried to install it the program said We are unable to validate this serial number for adobe photoshop elements 12. Please I need your help as soon as possible to resolve this issue and then, use my purchased product.
then you are using the wrong number or there's a connection issue. your serial number is 6 groups of 4 numbers.
if that's not the problem, Sign in, activation, or connection errors | CS5.5 and later
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