"We are unable to validate this serial number". I purchased this product when a serial number on the back of the box.

I have a Mac. I purchased a adobe photoshop elements 12 program in a Sam's Club Store. When I tried to install it the program said We are unable to validate this serial number for adobe photoshop elements 12. Please I need your help as soon as possible to resolve this issue and then, use my purchased product.

then you are using the wrong number or there's a connection issue.  your serial number is 6 groups of 4 numbers.
if that's not the problem, Sign in, activation, or connection errors | CS5.5 and later

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