"We are unable to validate this serial number..."
I am trying to download CS6, but when I put in the serial number it says, "We are unable to validate this serial number for Adobe Photoshop CS6. Please contact Customer Support." I bought it off of Amazon, would that have something to do with the problem?
When you purchased it from Amazon, did you purchase it from Amazon or through a reseller selling the software through Amazon. If you purchased it from a reseller, than you may have purchased pirated goods. Contact Amazon, they will refund your money then purchase the product through the Adobe store so you can be sure you are getting non-pirated goods.
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I'm getting this message " We are unable to validate this serial number for Lightroom . Please contact Customer Support " when installing on my Mac
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I bought the CS6 Design Standard student and teacher edition over amazon. I activated the product on my adobe account and got a serial number. But when I install the package and enter the serial number I a message saying "We are unable to validate this serial number for Creative Suit 6 Design Standard. Please contact Customer Support."
Does anyone know what is up with this? I am sure that the problem isn't anything along the lines of making mistakes when typing in the serial (tried it multiple times, used copy paste to reduce chance of error). It's also not any problem with me lacking an internet connection adobe to validate the serial.Serial number questions can't be handled on the forums. You'll need to talk to Customer Support either by phone or web chat.
http://helpx.adobe.com/contact.html -
I got this error message when I want to activate the CS6. The error message is "We are unable to validate this serial number for CS6 Design and web Premium. Please contact "Customer Support ""
Hi islandschool,
Please try the suggestion given in the link:- http://helpx.adobe.com/creative-suite/kb/unable-validate-serial-number-ccm.html
Regards,
Sarika -
I purchased a download version of Lightroom 6 from Amazon and when i write the license key number i'm getting this message " We are unable to validate this serial number for adobe Lightroom. Please contact Customer Support. "
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then you are using the wrong number or there's a connection issue. your serial number is 6 groups of 4 numbers.
if that's not the problem, Sign in, activation, or connection errors | CS5.5 and later -
I purchased a disk copy of CS6 Design and Web Premium from a reputable seller last week and when I try to install it with the serial number I got it says "We are unable to validate this serial number for CS6 Design and Web Premium. Please contact Customer Support." What is the reason for this?
Is the serial number invalid?Hi Ned,
Thanks for the suggestion. I eventually got in touch with Adobe Technical Support and it turned out that my Adobe Application Manager was not the latest version. They downloaded the latest version and installed it and that seemed to solve the problem. I was able to install my CS6 Creative Suite and validate the serial number. All seems to be going well at the moment. -
We are unable to validate this serial number for product name . Please contact Customer Support
We are unable to validate this serial number for <product name>. Please contact Customer Support
Can I get my program validated?Error "The serial number is not valid for this product" | Creative Suite
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"We are unable to validate this serial number for Adobe Premiere Pro CS6 Family."
I have bought and obtained a license serial number for Premiere CS6.
I have downloaded the files for Premiere CS6
PremierePro_6_LS7.exe PremierePro_6_LS7.7z
PremierePro_6_Content_LS7.exe PremierePro_6_Content_LS7.7z
I have run PremierePro_6_LS7.exe and, having specified load with serial number, reached the point of entering the serial number.
"We are unable to validate this serial number for Adobe Premiere Pro CS6 Family."
I have checked my account and the license is on file.
The serial number is 24 digits in 6 groups of 4 characters.
Please provide an answer to this.
I've been using Adobe Premiere since 2006 and currently have CS5.5.
This is the first time I have had problems trying to download and set up a version.
It has taken most of the day so far!
Peter
CS6 END USER ID 22298999
End User Name PETER JONES
Previous records under PETER FENNELL-JONESNo problems with CS5.5
I have not tried removing it (not until I have CS6 sorted)
Windows 7 Pro (64 bit)
I have installed CS6 in trial mode and entered the license number.
The Serial number appears to have been accepted.since Encode now starts up without a license message. -
We are unable to validate this serial number / Lightroom 6
While trying to install the recently purchased Lightroom 6 (for Mac) I get the following message: "We are unable to validate this serial number". What should I do?
Please check your hosts file entries once
For steps mention below link
Sign in, activation, or connection errors | CS5.5 and later, Acrobat DC -
We are unable to validate this serial number for adobe lightroom. I just purchased the upgrade for lightroom and keep getting this message upon installing
contact adobe support by clicking this link and then clicking 'still need help' as soon as it appears, https://helpx.adobe.com/contact.html
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Are all Adobe Products this difficult to install? I should just be able to insert my CD and have the product installed. What is wrong with Adobe, why are they so hard to contact, how are they still in business?
Hi Glenn,
Kindly try the steps mentioned in the link below see if you are able to use the serial number.
https://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html
You can also try to install Lightroom 6 from the link below.
Digital photography software | Download free Adobe Photoshop Lightroom CC trial
To serialize Lightroom CC trial to activate as Lightroom 6:
https://helpx.adobe.com/lightroom/kb/serialize-lightroom-cc-trial-to-activate-as-lightroom -6.html
Thanks,
Atul Saini -
I need your prompt response and help. Thanks.
You keep asking variants on this same question. You've had replies in all your other threads. If you can't find them, go here and click where it says Activity:
Thomas Cannon Jr. -
how can i run the adobe acrobat?
Contact Adobe Customer Care - click on the Still need help? button to chat or talk with an agent (phone support is only available Mon-Fri during US daytime).
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I received my serial number online and went through the installation process. After it was successfully installed I wend to open Adobe Acrobat Pro XI and followed the prompt to enter my serial number and then received this error message "We are unable to validate this serial number for Adobe Acrobat Pro XI. Please Contact Customer Support."
I've read several FAQ and troubleshooting discussions but none have touched specifically on this.
I would have called customer support but did not see a number to call.
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