We bought a prepaid phone online with a 45.00 plan and cant get the minutes?

we bought a lg optimus zone phone on verizon website on june 19 2014 with 45.00 worth of minutes on the allset plan and they wont give us our minutes to use we have called and called them it took us over 5 hours just to get the phone activated alone.and then after that they said we did not have any minutes?we even went to our local verizon store and the guy there called verizon and they told him there was no record of us buying any minutes when we did and i have the receipt!we didnt know what else to do so i filed a complaint with the bbb on saturday 6-21-2014 if we still dont get what we paid for we will sue them fo alot more than just a 45.00 plan!

    wadefamily28,
I truly apologize for the problems you had, I undestand how frustrating this can be and we truly want to help. We're unable to access Prepaid accounts, but once you call that number and enter your phone number as well as verification, you will have the option to speak to a representative who can help you.
AdaS_VZW
Follow us on Twitter at @VZWSupport 

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