We could not complete your Apple iTunes Store request. Unknown error 5002.
I upgraded to iTunes 7.7.0.43 and am no longer able to connect to the iTunes Store with my AppleID. Here is the exact message I receive:
+"*We could not complete your Apple iTunes Store request. An unknown error occurred (5002).*+
+There was an error in the iTunes Store. Please try again later."+
Well...I've tried for two+ days now. I've been through all of the help/debugging suggestions (e.g., flushed dns, checked firewall, etc.) but still no luck. Please note that I AM able to connect to the iTunes Store using an older AppleID, but it's not the one that has an account balance.
Please help!!
FYI - I don't think this is a PC configuration/firewall issue. I went to the local Apple store last night and asked them if I could try connecting to the iTunes Store using my AppleID from one of their systems. I still received the same error:
+"*We could not complete your Apple iTunes Store request. An unknown error occurred (5002).+*
+There was an error in the iTunes Store. Please try again later."+
Since I can connect to the iTunes Store from my PC using other AppleID's, it stands to reason that this particular problem is with the iTunes Store servers and not with the PC configuration.
APPLE TECHS: Any updates/suggestions you might have would sure be helpful.
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hello, i just downloaded itunes on my acer laptop and its been giving me problems everytime i try to get on to the itunes store.. it gives me a message saying "itunes could not connect to the itunes store. an unknown error occurred. (310).plz help me out. i do have the internet on but it keeps giving me the same problems .. thanks..
Hi Young Prada,
If you are having issues connecting to the iTunes Store, you may find the following article helpful:
Apple Support: Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Regards,
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I Tunes could not connect to the itunes store An unknown error occurred 11556
I Tunes could not connect to the itunes store An unknown error occurred 11556
Make sure your network connection is active and try againThere's some info on your error message number in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting -
Itunes could not connect to the itunes store. an unknown error occurred (11556)
itunes could not connect to the itunes store. an unknown error occurred (11556)
Excellent it worked for me.
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When tried to sign in received this message. Even restart the pc did not help.
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My Windows 8.1 laptop is connected with internet. However, when I open itunes, I got the message:
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No matter how I try, the message keeps on coming back and itunes will not connect itune store.
Can someone tell me why please.Hello yukgmn,
To troubleshoot the error 0x80090318 in the iTunes Store, please follow the steps in the article linked to below.
Apple software on Windows: May see performance issues and blank iTunes Store - Apple Support
Thanks for using the Apple Support Communities!
Cheers,
Alex H. -
Help me, when trying to connect to iTunes or the iTunes Store I receive the following message. "iTunes could not connect to the iTunes Store." An unknown error occurred (-3212).
iTunes has been denied by your firewall. Add iTunes to your firewall allowed list.
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Hi! keep seeing this message on my computer, could not connected to the itunes store unknown error occurred (3212) can someone help please?
Perhaps try the Errors 3000 through 3999 section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting -
I've tried the Advanced troubleshooting and eliminated the following "probable causes": Internet connection and Firewall. Any ideas?
Error 11556:
This alert occurs when iTunes is trying to do something not allowed by the iTunes Store in that country.
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From here > iTunes: Advanced iTunes Store troubleshooting
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This problem is confusing me and i can't login since the day i bought and i'm using iphone 6.
Greetings AndrewwChinnn,
It sounds as though you are unable to connect to the iTunes Store. I have located an article that can help with the specific error you mentioned:
Apple software on Windows: May see performance issues and blank iTunes Store - Apple Support
Thank you for contributing to Apple Support Communities.
Best,
BobbyD -
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why am i getting this error?
Windows error
http://support.microsoft.com/kb/2801987
or try that
https://discussions.apple.com/thread/3901065?start=0&tstart=0 -
Im trying to authorize my windows 8 pc and receive the following message:We could no complete your I tunes store request.The I tunes store is temporarily unavailable. Please try again later.
Hi there PheeneyM,
I would recommend taking a look at the troubleshooting steps found in the article below.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
-Griff W. -
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