We could not complete your iTunes request...message

Morning folks, I'm sorry if this has been discussed elsewhere, I have looked but can't see it. I need to access the iTunes store from my work laptop, (I have iTunes installed) and when I go to, this message pops up-We could not complete your iTunes request. You do not have permission to access the requested resource. I do remember adding my laptop as one of the five machines I can have. I tried to double check my account to see which computers are authorised but 'it' will only let me de-authorised all of them. Any suggestions would be great,
Thanks

Authorization or lack thereof would not normally affect the ability to access the iTunes Store itself. It may be that something on your work computer or work network is blocking access to the Store. Run the Network Diagnostics in iTunes:
http://support.apple.com/kb/HT3204
and post the results here. That may provide some clues.
Regards.

Similar Messages

  • TS3297 i can no longer connect to itunes. a message comes up "we could not complete your itunes request. The itunes store is temporarily unavailable. please try again later. but when i use a different acct. it goes through right away . why did this start

    i can no longer connect to itunes. a message comes up "we could not complete your itunes request. The itunes store is temporarily unavailable. please try again later. but when i use a different acct. it goes through right away . why did this start happening?

    I don't know - but I am having the same problem and have not had any useful help from Apple Support.  Everything they told be to do has been done and it hasn't fixed the problem.

  • We could not complete your itune request An unknown error occurred (12002)

    we could not complete your itune request An unknown error occurred (12002)

    Same problem here. My user1 account (non administrator - but not managed ie. standard) ok for itunes store. My new user2 account (managed/parental) not ok - hangs for about 10 mins then gets the above (-50) error message.
    The user1 I created while setting up my imac was originally an admin account. iTunes store always ok here. I created a new Admin account. Took out administrator privilege on user1. User1 still ok with itunes store. Admin account also ok with store.
    Created user2 - managed / parental - enabled access to itunes. Also enabled parental itunes store access in iTunes preference settings. No go for user2.
    Disabled firewall - still not ok for user2.
    Made user2 into administrator - this acct can now access itunes store.
    Took out admin privileges of user2. Again - error (-50) comes up.
    Made user2 into standard (non managed). Store still not ok.

  • I am trying to watch a movie that I rened on itues but I keep getting an error msg " we could not complete your itunes request an unknown error has occured (-42110)

    I am trying to watch a movie that I rened on itues but I keep getting an error msg " we could not complete your itunes request an unknown error has occured (-42110)

    See the "Error 3001,"  "-42110," or "5103" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
    iTunes: Advanced iTunes Store troubleshooting

  • HELP! "Could not complete your itunes request Requested keychain invalid"

    Hi,
    I recently got an iphone and have been trying to sync it to my computer..however to do that I need to sign into itunes store via itunes..which I can't do because the following message appears:
    "Could not complete your itunes request Requested keychain invalid"
    I've run keychain first aid - but no help there. it finds no problems
    I have seen other threads with this whole thing about going to 'Window' then to 'Keychain list' and then clicking on the login and saying 'Global' but to no avail..theres no global checkbox on my keychain list and the keychain list option is under 'edit' not 'window',.
    Someone please help!
    Thankyou

    Authorization or lack thereof would not normally affect the ability to access the iTunes Store itself. It may be that something on your work computer or work network is blocking access to the Store. Run the Network Diagnostics in iTunes:
    http://support.apple.com/kb/HT3204
    and post the results here. That may provide some clues.
    Regards.

  • "we could not complete your itunes request. An unknown error occurred. (-1202)

    I've been unable to connect to the App store or the iTunes store using my Macbook pro (OSX 10.6.8). I can load itunes and play music and I can sync with my iphone, ipod touch, ipad. and other iphones I have, but the itunes app store doesn't come up and I get this gray box with
                   "we could not complete your itunes store request. An unknown error occurred. (-1202).".
    The amazing thing is, I can connect on any of these other devices, download apps, and sync apps with my laptop. I just can't access App store using my laptop which is frustrating as can be because I can't purchase or even TRY any apps for my macbook. I've scoured the internet and been unable to find anyone with a similar problem other than deleting "shipfinder" app which I don't have. There are solutions for PC users but I'm a Mac user, so if anyone out there can help me with this I'd truly appreciate it.
    Another interesting thing is that if I log on to my guest account on my laptop, App store works fine. It's on my own account (administrator) that it won't work, which implies it has something to do with my account (duh)....cache? cookies? Not sure. Anyone out there have any idea? Thanks so much!
    (Macbook Pro OSX 10.6.8)

    Hello m295,
    The following article contains several troubleshooting steps that can help restore functionality to the iTunes Store on your mac.
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    Troubleshooting on a Mac
    If you haven't been able to connect to the iTunes Store, a software conflict or your internet service provider (ISP) may be blocking your access.
    Update iTunes to the latest version.
    If you have a firewall, your settings may be preventing you from connecting to the iTunes Store. To configure your firewall, please refer to the "Blocked by firewall" section in this article.
    You may need to reset your keychain. Connection issues are occasionally caused by keychain issues. Click here to find out how to use Keychain First Aid to resolve any issues with your keychain.
    If you are receiving a specific error message you may want to see, the "Specific Conditions and Alert Messages" section in this article as needed.
    If the issue still persists, contact your internet service provider and confirm that the ports and servers in this article are enabled over your network.
    Additional Information
    If the steps above did not resolve your issue, be sure that your specific alert is not listed in iTunes: Possible iTunes Store errors. Then, if your issue is still unresolved, follow steps in iTunes: Advanced iTunes Store troubleshooting.
    Cheers,
    Allen

  • We could not complete your iTunes request. An unknown error occurred (-50).

    Anyone know what the above message means? I've not been able to access the iTunes store since upgrading to the new version so have uninstalled and reinstalled the old version but now getting this error.
    My internet connection is working fine and I have done a diagnostics test which says I can connect to the store ok. Also Genius is working fine.

    Same problem here. My user1 account (non administrator - but not managed ie. standard) ok for itunes store. My new user2 account (managed/parental) not ok - hangs for about 10 mins then gets the above (-50) error message.
    The user1 I created while setting up my imac was originally an admin account. iTunes store always ok here. I created a new Admin account. Took out administrator privilege on user1. User1 still ok with itunes store. Admin account also ok with store.
    Created user2 - managed / parental - enabled access to itunes. Also enabled parental itunes store access in iTunes preference settings. No go for user2.
    Disabled firewall - still not ok for user2.
    Made user2 into administrator - this acct can now access itunes store.
    Took out admin privileges of user2. Again - error (-50) comes up.
    Made user2 into standard (non managed). Store still not ok.

  • An unknown error occurred (-4). We could not complete your iTunes Request.

    It seems that from 10PM EST to about 5:20AM EST the US itunes store is down.
    If you're signed in, you wont be able to buy or rent,
    if you're due a download you won't get it.
    If you want to play a rental it wont authorize it.
    If you want to report a problem it won't let you view your purchase history.
    So send problem reports here:
    http://www.apple.com/support/itunes/store/browser/

    German Store is down, too (05:30 UTC).
    It's a combines Stupid Bug in iTunes[tm] and broken proxy-pac handling.
    What happens?
    iTunes reads the proxy-pac (automatic proxy config) and tries to figure out
    how to connect to phobos.apple.com. In order to do so (most proxy.pac files
    cause the browser (itunes in this case) to resolve the DNS hostname to an IP
    address). This however is broken:
    iTunes wants to know the IP Address of "phobos.apple.com" (the store server)
    and in IPv6 environments asks simultaneously (using two different queries)
    phobos.apple.com A
    phobos.apple.com AAAA
    And the IPv6 able DNS server answers (in the same sequence):
    phobos.apple.com is A 17.250.236.65
    phobos.apple.com exists but has no AAAA record
    iTunes now (for some stupid reason i.e. read: A BUG in iTunes!) tries to
    talk to phobos.apple.com using IPv6 but has no IPv6 address for it, so it
    shows you the -4 error message.
    (it also traverses the proxy.pac file using an empty IP address instead of
    the valid ipv4 address it received from the DNS server.)
    It is an iTunes-only-bug since Safari has no problem using the same proxy pac
    to connect to "http://phobos.apple.com/" and "https://phobos.apple.com"
    on the same mac.
    Workarounds:
    1) disable IPv6
    2) force iTunes through a proxy regardless of anything (manual proxy config for HTTP and HTTPS, proxy.pac seems to fail!)
    3) Don't use any javascript-functions in your proxy.pac that resolves hostnames
    to IP-Addresses (hahahaha, yeah, this is a joke)...
    PS: My proxy.pac in question:
    function FindProxyForURL(url, host) {
    if ((host == "localhost") ||
    (shExpMatch(host, "localhost.*")) ||
    (host == "127.0.0.1") ||
    (host == "::1")) {
    (host == "proxy")) {
    return "DIRECT";
    dnsres = dnsResolve(host);
    if (shExpMatch(dnsres, "200?:*") ||
    shExpMatch(dnsres, "fe80::*") ||
    dnsDomainIs(host, ".local") ||
    dnsDomainIs(host, ".localnet") ) {
    return "DIRECT";
    reip = /^\d.d+.d+.d$/g;
    if (reip.test(host)) {
    if (isInNet(host, "10.0.0.0", "255.0.0.0") ||
    isInNet(host, "172.16.0.0", "255.224.0.0") ||
    isInNet(host, "192.168.0.0", "255.255.0.0")) {
    return "DIRECT";
    return "PROXY proxy:3128; PROXY localhost:3128; DIRECT";
    Jor

  • How can I get my wife's iphone to be authorized on our home Mac? Each time we try to authorize, we get a box that pops up and says "We could not complete your iTunes request. The iTunes Store is temporarily unavailable. Please try again." We have gotten r

    Keep getting a pop up that claims the iTunes Store is "unavailable".  We've been getting that pop up for 3 months now

    Hello cdballer,
    Thank you for providing the details of the issue you are experiencing when trying to authorize your wife's Apple ID in iTunes on your Mac.  I recommend these articles for issues with the iTunes Store:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • We could not complete your iTunes request. An unknown error occurred (-9808

    I am unable to log into the iTunes store or my account. I keep getting this message. I ran Secure Link to the diagnostics and it said "Secure link to iTunes failed", so then I followed the directions that the Apple website gives, but still no luck.
    Anyone have any suggestions

    Hello Jacquiex2,
    And welcome to Apple Discussions!
    See if this Apple support document can be of help.
    http://support.apple.com/kb/TS1490?viewlocale=en_US
    B-rock

  • How do you fix, 'We could not complete your iTunes request. An unknown error occurred (0x800B0109) for windows

    I've been trying to solve this for days and havent managed too. I've connected to the modem by cable, enabled on firewall, turned off firewall. But all this seems to have no affect. Can someone help please

    I have been trying to Sign In to APPLE Store for days, works fine on Windows XP, But not on Windows 7 64bit...
    Any Suggestions please...!!!

  • We could not complete your iTunes store request an unknown error occurred 1-202

    I am unable to download apps into my iPhone 4 runing 5.1 OS I get an error message " we could not complete your iTunes request an unknown error 1-202. Does anyone have any suggetions. I have reinstalled iTunes and I still get the same error message. Thanks Sam

    Were you trying to download something from the store ? If you were then there is some troubleshooting for that error code on this page http://support.apple.com/kb/TS3297 , under the 'Specific Conditions and Alert Messages: (Mac OS X / Windows)' heading.

  • When trying to log on to the iTunes store I get the message 'We could not complete your iTunes store request. The network connection was reset'.

    When trying to log on to the iTunes store I get the message 'We could not complete your iTunes store request. The network connection was reset'.  I can access my account on a different PC but not my own.  Can you advise me as to what I should do please?

    Hello donnafromwakefield,
    The article linked below details steps that can help restore your computer's ability to connect to the iTunes Store.
    Can't connect to the iTunes Store
    http://support.apple.com/en-us/TS1368
    Cheers,
    Allen

  • How to get rid of the error message we could not complete your iTunes store request?

    How to get rid of the error message we could not complete your iTunes store request?
    having this problem when trying to authorise an newly downloaded app in iTunes

    Based on the numerous posts regarding iTunes and the App Store, there appears to be an issue at Apple's end. Although Apple has not provided any indication on the cloud status page.
    Do not change your settings.
    Edit

  • I continue to receive message that "We could not complete your iTunes Store request. An unknown error occurred (4002). Please try again later." This has been happening every time iTunes Match runs in background. Any suggestions for a cure?

    I continue to receive message that "We could not complete your iTunes Store request. An unknown error occurred (4002). Please try again later." This has been happening every time iTunes Match runs in background. Any suggestions for a cure?

    Found a potential solution here:
    https://discussions.apple.com/thread/4332757
    Gsleeroy
    Re: error 4002 in itunes match do you have a solution? 
    Sep 23, 2012 10:08 AM (in response to matracaelcan)
    Hi All,
    I had this problem today myself, and was frustrated repeatedly by the '4002' error.
    I have literally just fixed the issue by doing the following steps:
    1: Go to the 'Store' tab and select 'Turn Off iTunes Match'
    2: Return to the 'Store' tab and select 'Update Genius'
    3: Wait for this to complete succesfully, the return to the 'Store' tab once more and select 'Turn On iTunes Match'.
    4: iTunes Match will now go through the motions and should succeed!
    I hope this helps

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