"We could not complete your purchase. Mountain Lion is not compatible with this computer"
Which is odd, because 1) I'm already running it, after upgrading from 10.8.1 and simply want to redownload the installer again, and 2) this computer is a MB Pro Retina (late 2012). I would think it's late enough.
Greetings - joining this thread a bit late but running into the same issue. Here is my system data -- this is baffling as it appears that my Macbook Pro *does* meet the minimum system requirements for upgrade to Mountain Lion. I'm running 10.6.8 now. Any advice?
Model Name: MacBook Pro
Model Identifier: MacBookPro2,2
Processor Name: Intel Core 2 Duo
Processor Speed: 2.16 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 4 MB
Memory: 2 GB
Bus Speed: 667 MHz
Boot ROM Version: MBP22.00A5.B07
SMC Version (system): 1.12f5
Sudden Motion Sensor:
State: Enabled
Similar Messages
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I cannot download OS X Mountain Lion, I get an error message that says: "We could not complete your purchase. The product distribution file could not be verified. It may be damaged or was not signed." Why am I receiving this message?
Servers may be overloaded.
One user reported:
Deleted file com.apple.appstore in /var/folders/, dissabled VirusBarrier X6: problem solved! -
When I try to purchase Mountain Lion i get an error message: "We could not complete your purchase. The product distribution file could not be verified. It may be damaged or was not signed."
I can purchase other apps, why not Mountain Lion. I get the same message on my wife's IMAC.The only thing that worked for me was to boot in safe mode.
Power down. Then press power button and hold 'shift' key until grey screen with progress bar appears... Once booted and logged in just open safari and browse to applestore.
No trouble at all once I did this.
Hope it helps. -
I tried to download the latest OSX for my iMac - Mountain Lion.
This is the message that I received:
"We could not complete your purchase. The product distribution file could not be verified. It may be damaged or was not signed."
What does this mean?The only thing that worked for me was to boot in safe mode.
Power down. Then press power button and hold 'shift' key until grey screen with progress bar appears... Once booted and logged in just open safari and browse to applestore.
No trouble at all once I did this.
Reminder: create full backup before you upgrade OS
Hope it helps. -
OS X 10.6.8 - Mountain lion will not download. Error: "We could not complete your purchase."
I am currently running OS X 10.6.8 on an iMac (model identifier iMac11,1). I have purchased Mountain Lion so that we can run Adobe CC. I have been advised that Mavericks is not compatible with our proxy server.
When attempting download from the Mac app store I receive this error:
"We could not complete your purchase. The product distribution file could not be verified. It may be damaged or was not signed."
The following is shown in console when attempting to download:
28/11/13 10:07:24 AM App Store[1824] *** Assertion failure in -[ISDistributionManager verifyDistributionAtURL:allowsDevSign:error:distributionController:], /SourceCache/Pisa/Pisa-60.8/Source/ISDistributionManager.m:146
Please help! I have read many discussions and there doesn't seem to be a fix for this as yet. Any ideas?
Thanks.The following article pointed me in a better direction:
http://reviews.cnet.com/8301-13727_7-20081398-263/os-x-10.7-cannot-be-installed-on-certain-drives/
I tried to go the partition route, but for some reason the operation failed.
I decided to attempt a Lion install again afterwards anyway, but once again it failed, but now my whole system was hosed and could not revert back to Snow Leopard.
I did a restore from time machine. Once that completed, I attempted to install Lion again, and ta da! it works now.
What a pain. -
I'm currently running 10.6.8 and would like to upgrade to mountain lion but all i keep getting is the following: We could not complete your purchase. OS X Mountain Lion is not compatible with this computer. help
ERA AND MCM wrote:
We could not complete your purchase. OS X Mountain Lion is not compatible with this computer.
it means exactly that, you mac is not compatible to run ML. http://support.apple.com/kb/SP654 -
Why do I get this messge when I try to download Mtn Lion? "We could not complete your purchase. OS X Mountain Lion is not compatible with this computer." I am currently running Lion and have updated all Apps and Software. I have version 10.7.5.
Hi Mtn Mama,
Sounds like your Mac may not be compatible with OSX Mountain Lion. Here is a link with the list of compatible Macs:
http://www.apple.com/osx/specs/
GB -
I've tried to purchase Mountain Lion but when I click 'buy' I get the message, "We could not complete your purchase. OS X Mountain Lion is not compatible with this computer." I'm using an iMac with Lion OS on it, Why is it incompatible?
Your Mac must be one of the following models:
iMac (Mid 2007 or newer)
MacBook (Late 2008 Aluminum, or Early 2009 or newer)
MacBook Pro (Mid/Late 2007 or newer)
MacBook Air (Late 2008 or newer)
Mac mini (Early 2009 or newer)
Mac Pro (Early 2008 or newer)
Xserve (Early 2009)
From here > Apple - Upgrade your Mac to OS X Mountain Lion. -
When attempting to install OS X Mountain Lion I get the following error message "We could not complete your purchase. OS X Mountain Lion is not compatible with this computer." Any idea what the issue might be?
Mama --
Which Mac??????
iMac, MacBook Pro, Mini,, what?
Go up to the Apple icon on the upper left hand corner of your screen (menu bar).
Click that, and then "More Info". and then "More Info" again.
What does it say? Here's what mine says: -
I keep getting the message We could not complete your purchase. OS X Mountain Lion is not compatible with this computer. I believe I have all the correct hardware requirements - initially I only had 1gig of Ram but I upgraded my MacBook to 2gig
Hardware Overview:
Model Name: MacBook
Model Identifier: MacBook2,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 4 MB
Memory: 4 GB
Bus Speed: 667 MHz
Boot ROM Version: MB21.00A5.B07
SMC Version (system): 1.13f3
Serial Number (system): 4H64461DWGM
Hardware UUID: 00000000-0000-1000-8000-0017F23304F7
Sudden Motion Sensor:
State: Enabled -
Whwn Purchasing Mountain Lion, why do I get this message: We could not complete your purchase. OS X Mountain Lion is not compatible with this computer. Currently I have Mac OS 10.7.4
because you mac does not meet the technical requirements to run Mountain Lion.
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could not install mountain lion We could not complete your purchase. OS X Mountain Lion is not compatible with this computer. I'm running the latest update 10.6.8. Any help to overcome this issue will be great
rarramirez wrote:
Any help to overcome this issue will be great
There is nothing to overcome, your mac is too old to run Mountain Lion. For an iMac it must be a (Mid 2007 or newer) http://www.apple.com/osx/specs/ -
Ap store says "we could not complete your purchase. OS X Mountain Lion is not compatible with this computer". I'm running 10.6.8 duel core intel with 15gb of memory. Any ideas on why I can't download?
Thanks.If the OP has this much RAM in their iMac, certain this Mac can run Mountain Lion.
The reason it might not be installing is that 15 GBs of RAM.
Your iMac should have (4) equal sized, 4 GB sticks of RAM for a total of 16 GBs.l
If your iMac is only reporting that there is only 15 GBs of RAM, you have a RAM stick that is either not seated in its slot properly or is defective/going bad.
This maybe the reason that it won't download it.
Also could be you are running out of free space on your HD.
You need, at least 15-20 % or greater free space left on your HD. -
Mountain Lion in App Store - We could not complete your purchase
Clicked 'Buy App' icon (for Mountain Lion) in App Store and got this message:
We could not complete your purchase
The product distribution file could not be verified. It may be damaged or was not signed.http://www.apple.com/support/mac/app-store/contact.html?form=account
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When I try to upgrade to Mountain Lion OS form Lion OS, after I select the "Buy App" option I get this "We could not complete your purchase. The product distribution file could not be verified. It may be damaged or was not signed" message, what is causing this problem, how can I find a solution, is someone else having this problem?
The only thing that worked for me was to boot in safe mode.
Power down. Then press power button and hold 'shift' key until grey screen with progress bar appears... Once booted and logged in just open safari and browse to applestore.
No trouble at all once I did this.
Reminder: create full backup before you upgrade OS
Hope it helps. -
I am trying to purchase mountain lion but I get the following message:
"We could not complete your purchase. The product distribution file could not be verified. It may bedamaged or was not signed." Any help?Installing the appropriate combo update may help...
If you are running v10..7 Lion, install the OS X Lion Update 10.7.4 (Client Combo)
For 10.6 Snow Leopard > Mac OS X 10.6.8 Update Combo
Then restart your Mac. Try the App Store.
If that doesn't help, try the following..
Quit the App Store if it's open.
Open the Finder. From the Finder menu bar top of your screen click Go > Go to Folder
Type this exactly as you see it here:
/Library/Preferences/SystemConfiguration
Click Go
Move the NetworkInterfaces.plist file from the SystemConfiguration folder to the Trash.
Relaunch the App Store and try downloading Mountain Lion.
You may also need to disable anti virus software and turn off the Firewall in System Preferences > Security (or Security & Privacy) > Firewall
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