We couldn't design and run an organisation this b...

Question

Taking a break from pulling out what little hair ai have left.
Install booked Friday 6th Dec - No show. No call, no contact nothing. An iunsulting £10 compensation. Maybe if BT were paying  £100 each time they'd stop treating customers so badly. I don't want compensation or at least offer something which is only marginally less insulting then the treatment you get throughout.
I rang BT to find out what was going on.... 30mins of talking to someone i could barely understand then i was cut off. Told an engineer didn't need to call; (why 4 ermail reminders tell me otherwise then???); the engineer would call me Monday and an engineer needed to visit Monday all in the space of 5 mins. They were clueless.
Tried again Monday this week. Live chat...Order managemenbt will contact you by 6pm. Guess what..no call. Emailed begging someone to call me. Called and left me a voivemail to call dialling 150 from a bT handset - Starting to think the wind up is deliberate now. I don't have a phone line!! Also quoted an 0208 number which they rang which has absoluitely nothing to do with me.
Numerous emails later...the mythical order management team will call within 48 hours. Guess what no call. The 48 hours has now passed and I'm just popping some valium before trying again.
You couldn't design and run an organsation this badly if you tried.
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Answer 1

I have asked a moderator to provide assistance, they will post an invite on this thread.
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