We encountered the following issues: CC desktop failed to install

I keep logging on and need to update but keep getting the following message.  We encountered the following issues:  CC Desktop failed to install.  I can not log on and the desktop icons have been removed the first time I tried the update.  What gives?

Keithmaccrimmon please see http://forums.adobe.com/message/5894404#5894404 and http://forums.adobe.com/message/5957792#5957792 where this topic has been discussed.

Similar Messages

  • Error message "We have encountered the following issues: Creative Cloud desktop failed to install

    I have Creative Suite 6 Design and Web Premium.  The Application Manager applied updates to the CS6 Perpetual Licanse Products, but did not recognize I have a new Creative Cloud Subscription for Phoroshop and Lightroom.  When attempting to install Creative Cloud Desktop, the installation fails with no details available other than the error message above.
    System is Win 8.1, Intel 3770 Quad Core CPU, 32 GB Memory, 2 Toshiba 3TB HDD SATA 3 configured as RAID 1. .  System runs CS 6 no issues. Have turned off the Antivirus and Firewall, cleared cache on IE 10, closed all browsers after CC desktop starts to download. CC Desktop does not show in win 8, but does show on PC in Program Files (x86), but I cannot see an executable.
    Have also tried to download Creative Cloud Desktop as a stand-alone (www.adobe.com/go/adobecreativecloudapp) and also by downloading Photoshop CC as data indicates any product downloaded will install the desktop of CC.
    CreativeCloudSet-up.exe does exist on PC and properties are 2,775KB size.Running the setup from the app on PC yeilds same results - Product downloads and does not install.
    The error block is      Adobe Installer   (at top)
    Message body         We've encountered the following issues:
                                  Creative Cloud desktop failed to install
    Appreciate any assistance.

    Hi BillC29,
    Welcome to the Community,
    Try the following steps and let us know if it helps:
    Download and run Creative Cloud Cleaner Tool: http://www.adobe.com/support/contact/cscleanertool.html
    Run Creative Cloud Cleaner tool and choose option 3 and then option 1 to complete the cleaning process.
    Once done rename OOBE Folder from these locations to OOBE.old
         Windows: C:\Program Files (x86)\Common Files\Adobe
                            C:\Users\(UserName)\AppData\Local\Adobe
    Restart Windows
    Download Creative Cloud via https://creative.adobe.com/products/creative-cloud
    Launch Creative Cloud.
    -Ankit

  • When ever i try to install photoshop cc on my laptop i keep getting this error "We've encountered the following issues  installer failed to initialize. Please download adobe support advisor to detect the problem."

    when ever i try to install photoshop cc on my laptop i keep getting this error "We've encountered the following issues  installer failed to initialize. Please download adobe support advisor to detect the problem."

    start at the top and work your way down applying applicable fixes until your problem is resolved.
    if cc (win):  https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html
    if, your error is:
    "Installer failed to initialize. File not found." or "Installer failed to initialize. This could be due to missing files."
    first, rename OOBE Folder to OOBE.old.
    to find OOBE:
    64 bit win OS: Program Files x86\Common Files\Adobe\OOBE
    32 bit win OS: Program Files \Common Files\Adobe\OOBE
    mac os: HD>library>application support>adobe>caps
    mac os: USER>library>application support>adobe>OOB
    if that fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.
    if you're using a dvd to install:
    copy the disc contents to a desktop directory and install from that directory.
    if you're using a mac:
    1. Try to Create a new user account in Mac with Administrator Priviledges.
    2. Login to the New user, Navigate to Mac HD> Application> Utilities> Adobe Installer folder, Locate products like Adobe Reader, Adobe Flash, Adobe Air and un-install them
    3. Navigate to User Library> Application Support> Adobe and move Adobe to Trash.
    4. Navigate to Mac HD> Library> Application Support> Adobe and move Adobe to Trash.
    5. Start the installation again.
    if everything applicable above fails, check your installation logs:
    http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html

  • We've encountered the following issues: Installer failed to initialize

    I successfully installed creative cloud once, but after that I recovered the PC and it was erased, now when I install creative cloud I get this message, "We've encountered the following issues: Installer failed to initialize". Why is that? And what should I do about it?

    I have also tried the two solutions in the link below, but the problem is that "Adobe creative cloud" is not in my  program list to uninstall it.
    https://creative.adobe.com/products/download/creative-cloud?version=2.0

  • We've encountered the following issues: Adobe Application Manager failed to install.

    When I attmept to open / load Adobe Application Manager I get the following error message:
    We've encountered the following issues: Adobe Application Manager failed to install.
    OS: Windows XP Professional
    Any Help would be appreciated.

    Which operating system are you using?  Are you able to utilize other Adobe AIR applications successfully?

  • Hello!i have problem to insttal potoshop cs6 this is,we've encountered the following issues.installer failed to initialize.this could be due to a missing file.please download adobe support advisor to detected the problem.please,help me

    this is,we've encountered the following issues.
    installer failed to initialize.this could be due to a missing file.please download adobe support advisor to detected the problem.
    please,help me!

    Hi there Mylenium, is there any way you can help me? My cs6 is doing all kinds weird things lately. The liquifying too stopped working completely, when I try to work with the actions, it starts flickering and changing opacity in color by itself. It starts flickering and is completely out of whack! I tried uninstalling and reinstalling and still no luck. I tried getting in touch with adobe and no luck with that neither! Is there anyway you might be able to help?

  • We've encountered the following issues: The remote server is not responding in a proper manner

    I have never downloaded Adobe Creative Cloud/Suite/Photoshop basically anything for myself before and have just bought the Creative suite (£15.88/month) and am trying to install it to my computer (Windows 8). I have downloaded the Creative Cloud Set-Up but am unable to get any further than this. When I click on the download, it looks like it is going to download (Adobe Installer, Downloading Creative Cloud desktop and a loading bar) but then it tells me it has encountered the following issues: The remote server is not responding in a proper manner.
    Now, I have been looking online for a solution and I saw something about changing an OOBE file in Program Files x86>Common Files>Adobe and at first there was no OOBE file so after more looking I thought I might have to download the Adobe Application Manager, which I did, but that doesn't work either, it just says unable to Reach Adobe servers, check internet connectivity (don't think there is anything wrong with this, I've not had any ther problems with internet connectivity) and firewall settings (i disabled the firewalls).
    So I really have no idea what to do, the forums and help sites are confusing and none of the suggestions appear to work?!
    Please help!
    Thanks in advance!

    HI Jneilon,
    Try folowing the kb article : Error "Remote server is not responding" | Install and confirm if its working fine or not .
    If you are behind a corporate network with network restrictions ? If yes, You might want to connect with your IT department and request them to white list the entries for Adobe as mentioned in the article : Creative Cloud Help | About Creative Cloud Packager
    Site/Port information used by Creative Cloud Packager
    The following host/port combinations may need to be whitelisted when logging in with an Adobe ID to download, install, and package applications using the Creative Cloud Packager.
    Address
    Ports
    ccmdls.adobe.com
    443
    ims-na1.adobelogin.com
    80
    443
    ims-prod06.adobelogin.com
    443
    na1r.services.adobe.com
    80
    443
    prod-rel-ffc-ccm.oobesaas.adobe.com
    443
    prod-rel-ffc.oobesaas.adobe.com
    443
    lm.licenses.adobe.com
    80
    443
    ccmdl.adobe.com
    80
    swupmf.adobe.com
    80
    swupdl.adobe.com
    80
    Cheers,
    Kartikay Sharma

  • I Have Problem " we've encountered the following issues " My Win 7 Home Premuim .. Help me  ..

    My Pc Info AMD Athlon(tm) II X2 240 Processor 2.80 GHz
    2.00 GB
    64-bit Operating System
    If any One have Real Solve  .. Replay me PLease

    My Win Version is Windows 7 Home Premium
    Copyright 2009
    This what u Need ?
    About Erorr ..
      i Failed To get ScreenShot of it .. So i have to Explain Error
    Error Say                                         
    '' we've encountered the following issues "
    Installer Failed To Intitialize . Could be Due to a Missing File . PLease Downlaod Adobe Support Advisor to Detect The Problem .
    Thats Was Error MSG Say's  When i Installing Ae CS6
    That's u Need  ?

  • I am trying to install MasterCollection_CS6_LS16. When I click the install file I get this error message: We've encountered the following issues. Installation on case-sensitive volumes is not supported. Please choose a different volume for installation.

    I am trying to install MasterCollection_CS6_LS16. When I double click the install file I get this error message: We've encountered the following issues. Installation on case-sensitive volumes is not supported. Please choose a different volume for installation. What does that mean? How should I proceed?

    Hey iraravitz,
    Could you please let me know what version of OS are working on.
    You might receive this error when you attempt to install on a drive with the HFS+ Case Sensitive file system, which is not supported for installation of Adobe Creative Suite 6.
    So, please try installing on a drive that has been formatted with a supported file system.
    You might refer the KB doc link mentioned below for the same:
    Error "Case-sensitive drives not supported" or similar install error | Mac OS
    Let me know if this helps.
    Regards,
    Anubha

  • ! We've encountered the following issues

    ! We’ve encountered the following issues
    Adobe Genuine Software Validation Failure.  The product you are trying to install is not an Adobe Genuine Software and appears to be counterfeit.
    How do we fix this? Purchased from store. Above was the message I received when I inserted the disk for installation.

    Hi Stephen Wiese,
    Kindly check the details in the link mentioned below.
    Warning: "Adobe Genuine Software Validation Failure..." | Windows
    Thanks,
    Atul Saini

  • When i am running the setup its is coming- We've encontered the following issues, Installer Failed to Initialize

    HI,
    I downloaded Adobe Flash Professional CC and When i am running the setup its is coming:-
    We've encountered the following issues
    Installer Failed to Initialize.
    What do I do now? Please help as soon as possible. Thanks in advance!
    Regards,
    Bhavesh

    start at the top and work your way down applying applicable fixes until your problem is resolved.
    if cc (win):  https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html
    if, your error is:
    "Installer failed to initialize. File not found." or "Installer failed to initialize. This could be due to missing files."
    first, rename OOBE Folder to OOBE.old.
    to find OOBE:
    64 bit win OS: Program Files x86\Common Files\Adobe\OOBE
    32 bit win OS: Program Files \Common Files\Adobe\OOBE
    mac os: HD>library>application support>adobe>caps
    mac os: USER>library>application support>adobe>OOB
    if that fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.
    if you're using a dvd to install:
    copy the disc contents to a desktop directory and install from that directory.
    if you're using a mac:
    1. Try to Create a new user account in Mac with Administrator Priviledges.
    2. Login to the New user, Navigate to Mac HD> Application> Utilities> Adobe Installer folder, Locate products like Adobe Reader, Adobe Flash, Adobe Air and un-install them
    3. Navigate to User Library> Application Support> Adobe and move Adobe to Trash.
    4. Navigate to Mac HD> Library> Application Support> Adobe and move Adobe to Trash.
    5. Start the installation again.
    if everything applicable above fails, check your installation logs:
    http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html

  • CC desktop failed to install

    I have Windows 7, and everything else the recommendations say I should have. I've tried downloading the desktop app itself, and then InDesign twice, and every time I get the same message - CC desktop failed to install. The only option available to me is the Cancel button. How do I get anything installed on my computer?

    *UPDATE*  After a 2hr live chat, I was able to reinstall Creative Cloud.  The desktop app is slow to open, and the Home tab never does show anything... but the apps are visible and I can see if they're up to date.  Apparently there is an issue with Windows.

  • I am trying to update my iTunes to 10.5.1 so that I can upgrade my 3GS phone but am getting the following error message when trying to install the itunes:Install step failed: Run pre upgrade script for apple mobile device support. Contact software manufac

    I am trying to update my iTunes to 10.5.1 so that I can upgrade my 3GS phone but am getting the following error message when trying to install the itunes: Install step failed: Run pre upgrade script for apple mobile device support. Contact software manufacturer for assistance. I am on a MacBook pro running 10.5.8 OS. Has anyone seen this before and how can I get it resolved.
    Thanks for your help in advance....

    Did you ever figure out the problem? "Contact Software Manufacturer"?? That sounds ominous... I've got the same issue and I'm pretty durn aggravated right about now....
    Thanks!

  • SQL Server Setup failure.SQL Server Setup has encountered the following error: Method not found: 'Boolean Microsoft.SqlServer.Configuration.MsiExtension.MsiExtensionMetadata.get_IsSlipstreamOrPatch()'.. ----------

    Hi Team,
    Earlier i had SQL Server 2008 R2 on my Machine. For one work around i unistall SQL Server 2008 R2 and Trying to install SQL Server 2008 but i am not able to install with below error:
    TITLE: SQL Server Setup failure.
    SQL Server Setup has encountered the following error:
    Method not found: 'Boolean Microsoft.SqlServer.Configuration.MsiExtension.MsiExtensionMetadata.get_IsSlipstreamOrPatch()'..
    Thanks

    Hi Lydia,
    i have followed the above step and i am able to proceed further but while installation i am getting the below error consistently.
    TITLE: Microsoft SQL Server 2008 Setup
    The following error has occurred:
    Locating the SQL Server Browser service component failed with Windows Installer return code '2'. The component ID: '{2E86FD41-C179-456E-8E6A-5157ED427228}'.
    Click 'Retry' to retry the failed action, or click 'Cancel' to cancel this action and continue setup.
    For help, click: http://go.microsoft.com/fwlink?LinkID=20476&ProdName=Microsoft+SQL+Server&EvtSrc=setup.rll&EvtID=50000&ProdVer=10.0.1600.22&EvtType=0x8510C01B%25400x31BA4472%25401222%254052007
    BUTTONS:
    &Retry
    Cancel
    2: 
    TITLE: Microsoft SQL Server 2008 Setup
    The following error has occurred:
    SQL Server Browser configuration for feature 'SQL_Browser_Redist_SqlBrowser_Cpu32' was cancelled by user after a previous installation failure. The last attempted step: Retrieving full path to the SQL Server Browser service executable using Windows Installer
    API for the SQL Server Browser component with ID '{2E86FD41-C179-456E-8E6A-5157ED427228}'..
    For help, click: http://go.microsoft.com/fwlink?LinkID=20476&ProdName=Microsoft+SQL+Server&EvtSrc=setup.rll&EvtID=50000&ProdVer=10.0.1600.22&EvtType=0x8510C01B%25400x31BA4472%25401222%254052007
    BUTTONS:
    OK
    After ignoring these step..installation getting complete but ..at the end i am not able to connect to server.
    Could you please help me on this.
    Thanks,
    Sumit

  • SQL Server Setup has encountered the following error: Method not found:'Boolean Microsoft.SqlServer.Configuration.MsiExtension.MsiExtensionMetadata.get_IsSlipstreamOrPatch()

    Hello,
    When I am installing SQL Server 2008 on win7, I encountered an error: SQL Server Setup has encountered the following error: Method not found:'Boolean Microsoft.SqlServer.Configuration.MsiExtension.MsiExtensionMetadata.get_IsSlipstreamOrPatch()‘
    What's the metter? What can I do to deal with it? 
    I need your speed answers.
    Thanks,
    Vicky Song

    Hello,
    Looking at your issue I am wondering if your media is corrupt. 
    What edition of SQL Server you are trying to install? Did you download that media? 
    If you downloaded it, perhaps you should try to download it again.
    Are you able to install that SQL Server 2008 on another machine without any problem?
    Hope this helps.
    Regards,
    Alberto Morillo
    SQLCoffee.com

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